Berlinnova, did not answer any of my emails, so I had to message there help center on there website ( The little blue icon that pops up) But the live chat bots on there helped out a lot. Order your dr... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Despite all these reviews, this company gave me a wonderful prom experience. My mom ordered my dress late and we also paid for express shipping. Like everyone else in these reviews, I was scared and t... Toon meer
Bedrijf heeft geantwoord
Would give a 0 if possible. 130$ dress arrived cheaply made looking nothing like the picture. Nothing but a scam. Offer returns on website but just try to negotiate ridiculous terms like ten percen... Toon meer
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We definitely took a risk after reading reviews. We ordered WAY ahead of time and shipping was actually very fast as we purchased in stock item. The problem was the dress they sent "Resembles" the dre... Toon meer
Bedrijf heeft geantwoord
2,2
Slecht
323 reviews
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Dress never arrived
Update:
After their response below, I will like to say that when I search the tracking number they provided it actually has not been delivered and they can not provide me proof of address. I also received a second tracking number today for USPS that shows the order has also not been delivered and has not moved since January 22nd. It has taken over a month of me asking for the USPS tracking number until I received it. Their customer service has been horrible.
If there was an option for 0 stars that would be what I would choose. I ordered my daughter’s dress on December 26th and it is still not here. I have emailed back and forth with customer service at least 10 times. Once I send an email it takes 3-4 days to get a response back from them. When I purchased the item, it said shipping time was 6-10 business days. I needed the dress for a pageant for my daughter which we missed and I had to buy another dress. Now they are claiming the item has been delivered and gave me the tracking number but it does not say delivered anywhere! They suggested I reach out to the shipping company. They told me that because I was not the shipper they could not provide me any additional details. Berlinova also told me today that once the item leaves their facility they are no longer responsible for it. So I am out the money and the dress. I was offered a $15 coupon but no chance I will ever order from them again!
31 januari 2025
Review zonder uitnodiging
Antwoord van Berlinnova
Dear Ashley,
Thank you for your feedback to us.
We would like to extend our sincerest apologies for the issues you have encountered during the transportation of your order. We understand how important this matter is to you.
Upon reviewing the logistics information, it has been confirmed that your order has been signed for. However, we are perplexed by the local USPS logistics information indicating that the package is still in transit. To clarify this situation, we have reached out to the logistics provider for further confirmation.
Please rest assured that we are committed to resolving this matter as swiftly as possible. We will keep you informed and will promptly update you via email as soon as we receive any new information.
Thank you for your understanding and patience in this matter.
Sincerely,
Berlinnova Customer Care Team
If i could rate this a 0 i would
If i could rate this a 0 i would! I ordered my dress two and a half weeks ago and still haven’t gotten it. i’ve contacted them multiple times and they gave me a code for 15% off of earrings and haven’t responded to us since. mind you i ordered for express shipping which upped the cost. this is insane and definitely don’t order if your in need of a dress on a set date.
8 februari 2025
Review zonder uitnodiging
Antwoord van Berlinnova
Dear Alexis,
Thank you for your feedback to us.
We sincerely apologize for the inconvenience you have experienced. Due to the peak season, we have encountered a higher volume of orders, which has resulted in a slight delay in processing and shipping. We have provided you with a code for 15% off earrings is for compensation for the delay.
We are pleased to inform you that your order has been shipped via DHL logistics. You can track your shipment using the following tracking number: 1608264556. According to our records, your order has been successfully delivered.
We appreciate your understanding and patience during this busy period. Should you have any further questions or concerns, please do not hesitate to reach out to us.
Thank you for your continued support.
Best regards,
Berlinnova Customer Care Team
Customer Service on areturn
I needed to return a dress and the customer service was very helpful. I read the policy before I ordered so there were no surprises. I was able to send my items back and get a refund. Marin was the agent that helped me. I have used this company before and will use them again.
15 januari 2025
Review zonder uitnodiging
Antwoord van Berlinnova
Dear Somaly,
We would like to thank you for your kind review. We at Berlinnova will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Berlinnova again soon.
Many thanks,
Berlinnova Customer Service Team
Joyce and this company suck! Ruined my daughters prom because she can’t ship anything right or let ya know it takes a month to process
Joyce was horrible. She told me once they fixed my address it would ship she did not say it would take another 7-15 days to process and then another 3-4 to ship then the shipping time. How my daughter going t make it to prom feb 8th. Horrible DO NOT use this company. Lying people ruined my daughter’s prom. Now her dreams are shattered. You sick Joyce and should be fired for not letting me know. Read you policy to people!
9 januari 2025
Review zonder uitnodiging
Antwoord van Berlinnova
Dear Julia,
Thank you for sharing your concerns. I sincerely apologize for the frustration and distress this situation has caused you and your daughter regarding her prom dress order.
We would like to take this opportunity to clarify several important aspects regarding your order.
Firstly, we sincerely apologize for any misunderstandings that may have arisen from our previous communications. In our email correspondence, we did not indicate that the goods would be dispatched immediately following the modification of the address. But we should have provided clearer information regarding the processing timeline following the confirmation of your address. We fully recognize the significance of this dress for your daughter's prom on February 8th, and please be assured that we are treating this matter with the utmost seriousness.
We can confirm that your order has already been produced and is currently in our quality control process. We are working directly with our factory to expedite your order to meet your daughter's prom date. Once the quality check is complete, we will prioritize shipping your order. You will receive an email with tracking information as soon as it ships.
Please note that the previous delay was due to pending address confirmation, but now that we have the correct address, we are moving forward with processing your order. We are doing everything possible to ensure delivery before February 8th.
If you have any questions or concerns, please don't hesitate to reach out to our customer service team. We are here to help and will keep you updated on your order status.
Again, We sincerely apologize for any stress this has caused and appreciate your patience as we work to resolve this situation.
Best regards,
Berlinnova Customer Care Team
Good customer service
11 januari 2025
Review zonder uitnodiging
Antwoord van Berlinnova
Hello Carrie,
Thank you for your review! Berlinnova will keep make improvement with our products and service. Hope you enjoy the shopping : )
Best Regards,
Berlinnova Customer Care Team
Zero Stars
I would rate 0 stars if possible. We returned a dress within the time frame, followed all the rules, had constant contact with customer service. Up until the dress arrived at the return facility. I have all documentation and they now refuse to respond. They have had possession of the returned product for 2 months. This is now theft. I have disputed the charge on my credit card. This seems to be the only way to try and get our money back. Never order from this company.
23 oktober 2024
Review zonder uitnodiging
Antwoord van Berlinnova
Dear Erica,
Thank you for your feedback to us regarding your recent experience. We sincerely apologize for any inconvenience you have encountered with the return process of your dress.
We would like to inform you that we have processed your refund; however, it appears that there may have been a failure in the system that prevented the transaction from being completed successfully. We understand how frustrating this situation can be, and we are committed to resolving it as swiftly as possible.
Our customer service team has attempted to contact you via email to provide further assistance and clarification regarding your refund.
Please rest assured that we are actively working to rectify this issue and ensure that you receive your refund promptly. Your satisfaction is of utmost importance to us, and we appreciate your patience and understanding during this process.
If you have any further questions or require additional assistance, please do not hesitate to reach out.
Thank you for your understanding.
Best regards,
Berlinnova Customer Care Team
I ordered my dresses on 12-10-24 they…
I ordered my dresses on 12-10-24 they said 7-10 business days and we are well over that many days. I contacted the company with no response. My daughter needs the dresses by this Saturday 1-11-25 and when I track it says error. This is completely ridiculous that this company has done this. I can’t get any where for even a answer on where these dresses are
I want answers
Amber
7 januari 2025
Review zonder uitnodiging
Antwoord van Berlinnova
Dear Amber,
Thank you for your feedback regarding your recent order. We sincerely apologize for the inconvenience you have experienced with the delivery of your dresses. We understand how important it is for you to receive your items in a timely manner, especially with your daughter's upcoming event.
Unfortunately, we are unable to locate your order using the information currently provided. To assist you further, we kindly request that you provide us with your order number. Once we have this information, we will be able to investigate the matter and offer you a suitable solution.
We appreciate your understanding and look forward to resolving this issue promptly.
Best regards,
Berlinnova Customer Care Team
False Refund Policy
I ordered a dress from this site in early December. When I received it, it was nothing like the photo on the site. There were no pearls on the bodice, and there were ink marks all along the slit. I submitted a request for a refund and was asked to submit photos of the dress. I did this and their reply was that my concerns were not valid and they would offer me a $10 refund, or a $20 coupon. The site says they will issue a refund if you are not happy with your purchase, but this is not the case!
27 december 2024
Review zonder uitnodiging
Antwoord van Berlinnova
Dear Samantha,
We are sorry to hear that you are not satisfied with the dress you ordered from us. We would like to take a moment to emphasize our commitment to providing our customers with affordable and high-quality dresses. After carefully reviewing the images you provided, we can confirm that the dress was made to the specifications and design you selected.
Thank you for providing us with the images for verification. We would like to clarify that we have checked the images and confirmed that the item you received is indeed as described. The images on our website are intended to provide a clear representation, but please keep in mind that colors may vary slightly due to differences in computer settings, screen resolutions, and lighting conditions. We hope you will understand. We understand that the color of the dress may not be what you expected, and we sincerely understand your feelings on this matter.
According to the tracking information, your returned package is still on its way to our warehouse. We will issue you refund within several business days after we receive the returned package. You can also check the progress of the package and contact us once you see that the package has been delivered to us, at which point we will issue your refund.
If you would like to receive this coupon code, please let us know and we will be more than happy to assist you further.
Sincerely,
Berlinnova Customer Care Team
Marin emailed me back and made me feel…
Marin emailed me back and made me feel assured that my dress will come in time for my dance. While I haven’t received my dress it has been shipped.
26 december 2024
Review zonder uitnodiging
Antwoord van Berlinnova
Dear Taylor,
Thank you for taking the time to write your review. We at Berlinnova really appreciate this.
Best Regards,
Berlinnova Customer Service Team
SCAM COMPANY
I never received my dresses sent multiple emails and even paid for insurance on the dress. They stopped responding to emails, they sent vague information to my bank which won’t challenge the dispute. Can’t even get you a address it was delivered. Tracking information was a scam. Can’t even say where they left my package or even the weight of it. This company is a HUGE SCAM!!!
22 oktober 2024
Review zonder uitnodiging
Antwoord van Berlinnova
Dear Sybil,
Thank you for your feedback to us regarding your recent experience. We sincerely apologize for the inconvenience you have encountered with your order.
We would like to inform you that a chargeback was initiated with your bank on November 9. Currently, the bank is in the process of reviewing this matter. We understand that this situation is frustrating, and we appreciate your patience during this time.
If you wish to expedite the refund process, we recommend that you contact your local bank directly. Please note that the amount in question is currently frozen in our account, and we are unable to process any refunds until the bank completes its review.
We value your feedback and are committed to resolving this issue as swiftly as possible. Should you have any further questions or require additional assistance, please do not hesitate to reach out.
Thank you for your understanding.
Best regards,
Berlinnova Customer Care Team
I've sent numerous emails regarding my…
I've sent numerous emails regarding my refund. I return a homecoming dress in a timely matter and it was received at the end of October as of today I have not received my refund and sent several emails and no response. I will never order from this company again.
29 oktober 2024
Review zonder uitnodiging
Antwoord van Berlinnova
Dear Angel,
Thank you for reaching out to us regarding your refund. We sincerely apologize for any inconvenience you have experienced.
After reviewing our records, we were unable to locate your order number. To assist you further, we kindly request that you provide us with your order number. Alternatively, you may contact us directly at our customer service email: Service@berlinnova.com.
Once we receive the necessary information, we will promptly confirm the status of your refund.
Thank you for your understanding, and we look forward to resolving this matter for you.
Best regards,
Berlinnova Customer Service Team
SCAM! They made me return my dresses, but then never refunded me.
giving 2 stars because the company is actually real, and I did receive 2 dresses in the mail. However, they have now ignored me for over 2 weeks after we discussed getting a refund. One of the dresses I received was wrong- completely not the right dress that I ordered, so they agreed I could receive a refund.
Ordered 2 dresses on 8/1 and paid for expedited 3-5 shipping. Immediately emailed them and they responded kindly. I asked for an update, but they said my dresses were still processing. We spoke back and forth a few times but all they could say was that it's still processing- fine. note: there is a 10-12 day processing time before shipping. My dresses shipped on 8/12, and I actually received them on 8/15 in time for my event- good. One dress was completely the wrong dress. The other was ok, but I didn't like it. I wrote them and they responded with some options to keep the wrong dress, get 50% refund etc, but I wanted a full refund of the dress and expedited shipping since I received the wrong dress. They said they were sending my refund request to another department. For the other dress I didn't like, they offered some options to keep etc, but I wanted a refund. They sent me a Texas address to ship to and instructions on how to take a picture of the tracking info. I did this, and got back to them with the info. After 8/26, they stopped writing me back. I have followed up about 5-6 times with no response. So now, they have received 1 of my dresses back, have not provided refund, and have not provided refund on the wrong dress. So they have a dress back and my money. I have now involved my bank to help.
So I wouldn't say this place is a scam... the dresses are real, but if you need any support they ignore you when it's time for a refund.
Providing my order number since they wrote me a message below and said they can't find it.
My order number is:
Berlinnova US order WBBLNUSSL10086
Update: 9/20 and 9/22: they claim they have processed my refund, and now it's in my bank's hands to review and there is nothing further they can do. I called my bank and they see nothing. They still continue to ignore my emails now after 9/22-10/30 and a refund never showed up. SCAM!!!! They will not refund you, then ignore you.
2025: they continue to email me but never refund me.
29 oktober 2024
Review zonder uitnodiging
Antwoord van Berlinnova
Dear Jennifer,
Thank you for your reiew. We appreciate your patience and understanding regarding your refund. We are not scammers.
We initially hoped that you might consider withdrawing your dispute, as this would allow us to process your full refund more swiftly and ensure you receive it as soon as possible.
However, upon further investigation, we discovered that you had submitted an RDR dispute. In this case, we are pleased to inform you that we have processed a full refund for you. But please note that your bank will require a long time to review the transaction, and the progress of the refund is unfortunately beyond our control. Rest assured, the refund amount aligns with your original request.
If you would like your refund to be credited more quickly, we kindly suggest that you reach out to your bank to facilitate the process, as we have already completed all necessary steps on our end.
Berlinnova Customer Care Team
CAVEAT EMPTOR!!!
CAVEAT EMPTOR: I can only reiterate the warnings others have posted about choosing to do business with Berlinnova. This company seems to use bait and switch tactics; Only informing you of long processing times after it’s too late to cancel your order.
I ordered a home coming dress for my daughter on September 5, 2024 and paid for expedited shipping (3-5 Business Days). After not receiving the dress or any correspondence on the 10th I reached out for an update about my purchase. I was informed my order was still being processed and the approximated arrival date would be September 23rd. I shared with them that would be after the dance and to cancel the order. The reply I received stated my cancellation request was received more than 120 hours after payment and I was only eligible for a refund of the shipping fee. They are now refusing to credit the $24.99 expedited shipping fee, completely ignoring they said it would be refunded. Again buyers beware of doing business with Berlinnova!
10 september 2024
Review zonder uitnodiging
Antwoord van Berlinnova
Dear Mattie,
We understand your concerns and appreciate your patience. Please note that all dresses, including standard sizes, are made to order. You can find the tailoring and shipping times listed just below the "add to cart" button on the dress page you ordered from. The total time for your order is the sum of the tailoring and shipping durations. Typically, tailoring takes between 7 to 12 days, while shipping usually takes an additional 3 to 8 business days.
We appreciate your understanding regarding our return policy, which unfortunately does not include return shipping cost. For more detailed information, please feel free to visit our transparent return policy available on our website: https://www.berlinnova.com/pages/return-refund-policy.
Thank you!
Berlinnova Customer Care Team
This company shouldn’t even be allowed…
This company shouldn’t even be allowed to sell dresses. I’ve been round a round with them since May of this year. Paid for express shipping the dress didn’t even make it on time for my daughter’s Prom. I have some what they asked and still no response or resolution. So I lost out on $200. Wouldn’t advice purchasing anything from them!!!!!
6 mei 2024
Review zonder uitnodiging
Antwoord van Berlinnova
Dear Stacey,
We sincerely appreciate your feedback and would like to extend our sincerest apologies for the delay in addressing your inquiry. We kindly request that you provide us with the order number or the email address you referenced that is not eligible for a refund. This information will greatly assist us in comprehending your situation and enable us to work towards a resolution as promptly as possible. Please be assured that it was never our intention to deny you a refund. During that period, we experienced an exceptionally high volume of orders and numerous email inquiries, which may have contributed to the inconvenience you encountered. We are truly grateful for your understanding in this matter.
Berlinnova Customer Care Team
I’m not very impressed with this…
I’m not very impressed with this company. I had to go round and round with them to agree to a refund on a dress that wasn’t the same dress I had ordered. They finally gave me the address for a return but I have not gotten my refund yet. And, they quit responding to my emails now that they have the dress back.
16 oktober 2024
Review zonder uitnodiging
Antwoord van Berlinnova
Dear Abby,
We sincerely apologize for the inconvenience or annoyance you experienced.
We wanted to update you on the status of your order. We have processed the refund for your order. If you have not received the refund yet, we recommend that you contact your bank for further information on the status of your refund. Please note that it may take some time for the refund to reflect in your account, depending on your bank's processing time. If you require any additional assistance or have any questions about the refund, please feel free to contact us. We will do everything we can to assist you.
We are writing to express our sincerest apologies for the delay in responding to your email and any inconvenience this may have caused you. We sincerely apologize for any annoyance or inconvenience this may have caused you. We are committed to improving our communication services to ensure a smoother shopping experience for all our customers. We are actively investigating the issues you raised. Please rest assured that we will take the necessary steps to resolve these issues and prevent similar incidents in the future.
We have sent you an email regarding your situation so that we can discuss it further with you and find a solution. Please check back at your convenience. We hope to hear from you soon!
Berlinnova Customer Care Team
Do not order from this company
Do not order from this company. I finally received the order 15 days late, horribly mad. I then tried to return and I can not get a response back. The dresses are not as pictured at all and are made terrible. I would never order from this company again
4 oktober 2024
Review zonder uitnodiging
Antwoord van Berlinnova
Dear Brooke,
We are sorry to make you unhappy. Most of the dresses listed on Berlinnova are designed and photographed by ourselves. What you see is what you will get. We are confident in the similarity of our dresses. The size of each dress is strictly checked twice and photographed for record. We have checked the dress you received and are sure that the dress we sent you is the correct size.
We have checked your chat record with us and we have sent you the return address. If you want to return it, please return it to the address we provided to you. I will refund you after I have not received the package.
Have a good day!
Best regards,
Berlinnova Customer Care Team
This company is awful!
This company is awful!! The dress I ordered came in late. It was the wrong color and so cheaply made!! It looked nothing like the dress on the website. I contacted customer service and they just wanted to give me a discount to keep the dress. The site says free returns including return shipping and they are refusing to do that because they say the dress isn’t defective!!! ITS NOT EVEN THE DRESS I ORDERED. Don’t ever use this company. I have reported them to my credit card company and any business bureau I can contact. Please avoid them at all costs.
17 oktober 2024
Review zonder uitnodiging
Antwoord van Berlinnova
Hi Amy,
Thanks for your response and bringing this to our attention. According to our refund policy https://www.berlinnova.com/pages/return-refund-policy, we do not pay for return shipping if the customer does not have a problem with the order they received.
To clarify, there is nothing wrong with the clothing pictures you provided, so if you need to return the item, the shipping cost will be paid by you. Please provide us with the tracking number after you return the package, and we will issue you a refund after we confirm that the package has been received. The refund amount does not include the original and return shipping costs.
If the item you received is damaged, defective, or shipped incorrectly, please provide photos of the item you received for verification. This will help us evaluate the situation and determine the appropriate next steps.
Thank you for your understanding. If you have additional questions, please feel free to contact us.
Sincerely,
Berlinnova Customer Care Team
Total scam
Total scam! I ordered a dress for my daughter’s homecoming, paid for extra shipping it never came in and I emailed and now they won’t email me back at all!
Update: it finally came in and it’s the wrong color
19 oktober 2024
Review zonder uitnodiging
Antwoord van Berlinnova
Dear Lindsey,
We sincerely apologize for any inconvenience or frustration your experience has caused you. We apologize for the misunderstanding. We understand that you may be anxious to receive your order, and we wanted to take a moment to update you on your purchase.
We want to assure you that we have worked hard to get your pre-order item to you as quickly as possible. We checked your order number, your order number is WBBLNUSSL14253, the logistics tracking number of your order is 9104023795, and we checked your order and found that it was delivered on October 22. It is clearly marked on our website below: Tailoring Time: 7-12 Days + Shipping Time: 3-10 Business Days, and your order is within the logistics time limit.
We have sent you an email for your situation so that we can discuss it with you further and see what solution we can come up with. Please check it at your convenience. We hope to hear from you soon!
Berlinnova Customer Care Team
I would NEVER order from this company…!!!
I would NEVER order from this company or recommend to anyone again! This company is definitely SCAM! i have emailed them numerous times about a return and didnt get respond! i had to pay shipping on the return and when i emailed tracking confirmation that the item was received at the address on their shipping label.... they refusing to refund my money! Terrible customer service! Beware!!
17 mei 2024
Review zonder uitnodiging
Antwoord van Berlinnova
Dear Roel,
We apologize for the inconvenience and understand your frustration.
First of all, please rest assured that our company is legitimate and not a scammer, you can refer to the following facts:
1. Zapaka has been verified by Norton Secured Seal. As one of the leading online retailers, we ship our clothing and other products all over the world.
2. You can pay for your order through PayPal and your payment will be protected.
3. After placing an order, you can check the status of your order on our website at any time. After shipment, you will receive a confirmation email with the tracking number. All our couriers are reputable all over the world, such as DHL, UPS, etc.
4. As a legitimate company, we have our own Facebook. In addition, many customers have purchased from us and left good reviews. You can also go to "About Us" and "Recommendations" for more information. We are an international company with branches in many countries, and we have warehouses all over the world. Your order will come from the warehouse closest to you and have the products you ordered in stock.
Secondly, regarding returns, as long as the customer returns the item to the designated location according to the customer service's instructions and provides a tracking number so that we can track the package, we will refund you after we receive and confirm that the package is correct. Refunds for credit card payments take up to 15 working days, and for Paypal payments take 1-3 working days. Please note that the processing time depends on your bank and PayPal.
Finally, we would like to investigate your situation specifically and provide better assistance, but after checking your username, we cannot find your order number. Therefore, we hope that you can let us know your order number so that we can process it as soon as possible, and we will be grateful. Looking forward to your reply.
Berlinnova Customer Care Team
Trust these other reviews that say not…
Trust these other reviews that say not to buy from them. I wish I checked before I purchased…BUT I will say I did have effective communication with them via email. The dress we received looked mainly like the picture, but it didn’t fit at all. They will not accept a return. They will offer you a 10% refund first, and to keep said item. Then when you offer to pay for shipping, they will give you a higher percent refund to keep the item, or 100% coupon code, if you pay to ship the item back, then they deem it in suitable condition. A second note, is the website says the order will ship in 48 hours on a lot of their dresses. This is misleading, according to my email responses, the size we chose was not included in 48 hour shipping, and that they take 7 days to process orders, and an additional 10 days to prepare for shipping, THEN the travel time. The inability to return would keep me from buying again. Communication with order resolution was good though.
11 oktober 2024
Review zonder uitnodiging
Antwoord van Berlinnova
Hello Ashley,
Thank you for your comment! We appreciate your recognition of our order resolution and communication skills. We will explain the following questions you raised.
First, the problem is that customers want to return the package. We fully support customers who want to return the package after receiving it because they don’t like it or for other reasons. The reason why we negotiate a partial refund with customers is that customers have to pay a certain shipping fee to return the package, but if the customer really doesn’t want to keep the order, they can also return it. We will give the address for customers to return it.
Second, some skirts will not be shipped within 48 hours, and some can be shipped within 48 hours. We will mark it on the website. If it is not shipped within 48 hours, the production time and transportation time will be marked at the bottom of the product.
Very good Zapaka will continue to improve our products and services. I hope you have a happy shopping:)
Sincerely,
Berlinnova Customer Care Team
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