Berlinnova, did not answer any of my emails, so I had to message there help center on there website ( The little blue icon that pops up) But the live chat bots on there helped out a lot. Order your dr... Toon meer
Bedrijf heeft geantwoord
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Despite all these reviews, this company gave me a wonderful prom experience. My mom ordered my dress late and we also paid for express shipping. Like everyone else in these reviews, I was scared and t... Toon meer
Bedrijf heeft geantwoord
Would give a 0 if possible. 130$ dress arrived cheaply made looking nothing like the picture. Nothing but a scam. Offer returns on website but just try to negotiate ridiculous terms like ten percen... Toon meer
Bedrijf heeft geantwoord
We definitely took a risk after reading reviews. We ordered WAY ahead of time and shipping was actually very fast as we purchased in stock item. The problem was the dress they sent "Resembles" the dre... Toon meer
Bedrijf heeft geantwoord
2,2
Slecht
323 reviews
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Horrid company and a Scam !
Horrid company and a Scam !! My daughter ordered a HOMECOMING dress 3 weeks ago her homecoming is now 1 week away NO DRESS AND SCAMMED HER FOR HER HARD WORKING MONEY ! She’s 17 and bought it herself! BS EXCUSES how they sent it and still NO DRESS !!👗 now we’re RUSHING / RUNNING around trying to find a HOMECOMING dress last minute!! I’ve already disputed this via her bank and we’re getting her $ back !!! DO NOT EVER ORDER FROM THEM !! SCAMMERS FROM CHINA 🇨🇳!!!
23 september 2024
Review zonder uitnodiging
Antwoord van Berlinnova
Dear Erin,
We sincerely apologize for the inconvenience you are experiencing. We would like to assure you that our company operates in a legal and formal manner. Please note that all dresses, including standard sizes, are made to order. We kindly ask if you have had a chance to review the tailoring and shipping times listed under the "add to cart" button on the dress page you ordered from. The total order time is the sum of the tailoring time and the shipping time. Typically, tailoring takes 7-12 business days, followed by shipping, which usually takes 3-10 business days. Thank you for your understanding. We are currently undertaking significant enhancements in our customer service, quality, and logistics departments. We sincerely wish to assist you in resolving your issue as quickly as possible. Please feel free to reach out directly to service@berlinnova.com regarding this matter.
Berlinnova Customer Care Team
This is a real good scam company!
This is a real good scam company! Online huis-vanstijl. and online tempb. I ordered and saw that my money went to berlynova limited! I hope they will meet karma asap
10 oktober 2024
Review zonder uitnodiging
Antwoord van Berlinnova
Dear Sarief,
Thank you for reaching out to us. We would like to assure you that our company operates in a legal and formal manner. Here are some key points for your consideration:
1. Berlinnova is recognized as one of the leading online retailers, and we proudly ship our dresses and other products worldwide.
2. You can conveniently make your payment through PayPal, ensuring that your transaction is secure.
3. After placing your order, you will have the ability to check the status of your order on our website. Once your order is shipped, you will receive a confirmation email that includes a tracking number. We partner with reputable express companies such as DHL and UPS for reliable delivery.
4. As a legitimate and established company, we maintain an active presence on Facebook. Additionally, many satisfied customers have purchased from us and shared positive reviews. For more information, we invite you to visit our "About Us" and "Testimonials" sections.
5. We take full responsibility for the wrong size and wrong color dresses. If we send wrong or unmatched dress, you can return it and get a full refund. Please see more details on our refund and returns policy here: https://www.berlinnova.com/pages/return-refund-policy
We appreciate your interest and are here to assist you further.
Berlinnova Customer Care Team
How can your know you don't want it before it arrives????
This store has a return policy of only 7 days. They expect you to know if you want a product before it even arrives at your door. DO NOT ORDER FROM BERLINNOVA.
6 oktober 2024
Review zonder uitnodiging
Antwoord van Berlinnova
Dear customer,
We sincerely apologize for any misunderstanding that may have arisen from our customer service staff. We would like to clarify that our returns policy allows us to assist you in initiating the return process within 7 days of receiving your item(s). Please ensure that the item is returned in its original condition, if it is eligible according to our return policy.
Please do not hesitate to reach out to us if you have any questions. You can contact us at Service@berlinnova.com. We are always here to assist you.
Berlinnova Customer Care Team
Never buy from this company! Awful Experience!
I have never experienced such awful, frustrating customer service! Purchased a dress with expedited shipping and processing advertised within 48 hours. It took the company 7 days to process so the dress didn’t arrive on time. On top of that, the dress arrived damaged. The company went round and round everyday with me over email for over a week refusing to give a full refund (per their policy) and offering the most ridiculous credits or refunds if I pay to ship the dress back. I already had to pay for two dresses since theirs didn’t show up on time as advertised! All the errors were on their side and they refused to take responsibility. NEVER buy from this company!
13 september 2024
Review zonder uitnodiging
Antwoord van Berlinnova
Dear Maya,
Thank you for reaching out to us. We truly regret any inconvenience this may have caused and appreciate your understanding. We would like to kindly inform you that the product you ordered may currently be out of stock at that time, and we need some time to produce it again.
We are currently undertaking significant enhancements in our customer service, quality, and logistics departments. We would like to look into your case specifically and offer better assistance, but we are unable to find your order number after checking your username. So we have sent you a message and would highly appreciate it if you could get back to us with your order information. Looking forward to your response.
We look forward to hearing from you soon.
Berlinnova Customer Care Team
Would give a 0 if possible, definitely a scam
Would give a 0 if possible. 130$ dress arrived cheaply made looking nothing like the picture. Nothing but a scam. Offer returns on website but just try to negotiate ridiculous terms like ten percent back plus you pay additional shipping for fully returned item. Needs to be shut down. Totally stole my money. Emails disappear shortly. Dress is not something anyone would want. Do not purchase from this scam!!!!!!!!!!
21 september 2024
Review zonder uitnodiging
Antwoord van Berlinnova
Dear Dawn,
We regret any inconvenience or frustration that your experience has caused you. We would like to take a moment to clarify that we are a legitimate website and not involved in any fraudulent activities. The reason we are discussing a partial refund with you is that we have taken into account the shipping costs you have incurred. Our intention is to offer you compensation that allows you to retain the item. Please be assured that our return policy is designed to be transparent and straightforward.
We are currently undertaking significant enhancements in our customer service, quality, and logistics departments. Should you have any questions, remarks or advices, please don’t hesitate to contact us.
Thank you, and we wish you a wonderful day!
Berlinnova Customer Care Team
The worst company to deal with
The worst company to deal with. The quality of thr dress is awful. Looks like something you would buy out of Temu. They will not refund your money no matter what..save yourselves time and money.
27 september 2024
Review zonder uitnodiging
Antwoord van Berlinnova
Dear Steve,
We sincerely apologize for any inconvenience or frustration you may have experienced. We take the quality of our items very seriously, and we regret that our clothing did not meet the high standards we strive for. Your feedback regarding the products has been forwarded to the relevant departments, and we are committed to maintaining uniform standards to ensure quality and consistency with our images.
We would like to look into your case specifically and offer better assistance, but we are unable to find your order number after checking your username. So we have sent you a message and would highly appreciate it if you could get back to us with your order information. Looking forward to your response.
Berlinnova Customer Care Team
Item not as pictured, they stole my money!!!
Ordered a dress for daughter for upcoming formal. Order was duplicated and I was billed two times for $104 each and received two dresses. Dress WAS NOT as pictured or described at all! Contacted customer service and they were unhelpful. Currently in the process of filing a dispute with attorney general, better business bureau and US customs office. This company should not be allowed to do business in the US. Basically I’m out $208 and dress is trash!!!! Will never do business with this company again. Save your money and order elsewhere!!!!
EDIT: update October 10: still no resolve from the company. No return, no refund, they’re just expecting me to pay for it and move on I suppose! Contacting attorney general today!!!!
25 september 2024
Review zonder uitnodiging
Antwoord van Berlinnova
Dear David,
We apologize for this inconvenience and empathize with your frustraion. We would like to apologize for all of the trouble you have had with this order. Currently we are making major improvements with our customer service, quality and logistics departments.
We would like to look into your case specifically and offer better assistance, but we are unable to find your order number after checking your username. So we have sent you a message and would highly appreciate it if you could get back to us with your order information. Looking forward to your response.
Thank you and have a wonderful day!
Kindest Regards,
Berlinnova Customer Care Team
I received a dress that was totally…
I received a dress that was totally different from what we expected. I contacted them immediately and I was told they will refund my money back. More than 3 weeks have passed and I haven’t received my refund. I have email them number of times requesting an update and now they stopped responding. I will never give them a second chance. Ticket ID: 4J03I5
1 september 2024
Review zonder uitnodiging
Antwoord van Berlinnova
Dear Vicky,
We regret any inconvenience or frustration that your experience has caused you. Thank you for bringing your concern about the refund processing time to our attention. We understand the importance of receiving your refund in a timely manner and apologize for any inconvenience this delay may have caused. We are pleased to inform you that our customer service team has processed your refund. We kindly ask you to check your account at your convenience.
Have a good time!
Kind regards,
Berlinnova Customer Care Team
I have ordered my homecoming dress for…
I have ordered my homecoming dress for homecoming this week and paid extra for faster shipping and i have yet to receive a shipping confirmation or a tracking number.
17 september 2024
Review zonder uitnodiging
Antwoord van Berlinnova
Dear Lauren
We sincerely apologize for any inconvenience you may be experiencing. Please note that all dresses are made to order, including standard sizes. Have you had a chance to review the tailoring and shipping times listed under the "add to cart" button on the dress page you ordered from? The total order time is the sum of the tailoring time and the shipping time. Typically, tailoring takes 7-12 business days, while shipping may take 3-10 business days.
We have found that your dress has been shipped by DHL. If you have any questions or need further assistance, please do not hesitate to reach out to us. We are always here to help. Thank you for your understanding.
Berlinnova Customer Care Team
Ordered a dress and paid for expedited…
Ordered a dress and paid for expedited shipping to ensure I would receive it in 3-5 days as stated. It has now been going on 6 days and it still says processing. I have looked for a phone number to contact them but can’t find one anywhere.
I have sent them an e-mail but worried I may not receive a response that way either.
13 september 2024
Review zonder uitnodiging
Antwoord van Berlinnova
Dear Kayla,
We sincerely apologize for any frustration this situation may have caused. We have thoroughly reviewed the status of your order and regret to inform you that the dress you selected is currently out of stock. Please be assured that we take this matter very seriously and have communicated it to our relevant departments to prevent any future misunderstandings.
We completely understand your concerns, especially as you prepare for your daughter's special event, and we are truly sorry that you are unable to deliver your package on time. We are pleased to inform you that your order has finished production, and we have sent you an email with the latest details as a gesture of our apology.
We appreciate your understanding and look forward to your response.
Berlinnova Customer Care Team
Ordered sept 3rd and dress was showing…
Ordered sept 3rd and dress was showing in our local post office sept 7th but sent back due to unclear mailing address. I’ve Been trying to find out why usps sent my order back to you stating address not clear for delivery (like the full address was not there) I’ve emailed a few times with no response. Ridiculous. How do I rectify this?
9 september 2024
Review zonder uitnodiging
Antwoord van Berlinnova
Dear Deanna,
Thank you very much for your valuable feedback. We would like to inform you that when your package arrived in your local area, the address was unfortunately marked as unknown, which prevented the delivery staff from completing the delivery. We have sent you another email containing detailed logistics information, and we kindly ask you to review it at your earliest convenience.
Thank you for your understanding.
Berlinnova Customer Care Team
We ordered a dress
We ordered a dress, paid for expedited shipping, which should’ve taken 3-5 days and have yet to receive it. I’ve sent them multiple emails with my information and no answers yet. Would be nice to be able to actually talk to someone and get this figured out so my daughter can have her dress
31 augustus 2024
Review zonder uitnodiging
Antwoord van Berlinnova
Dear Sara,
We sincerely appreciate your valuable feedback and the opportunity to address your concerns. We would like to investigate your case further and provide you with the best possible assistance. However, we were unable to locate your order number using your username. We have sent you a message and would be grateful if you could kindly provide us with your order information at your earliest convenience. We look forward to hearing from you soon.
Berlinnova Customercare Team
Dishonest company and poor quality products
Purchased a dress for my daughter’s Homecoming. The dress ran too small and was boxy or misshapen. The day it arrived and we realized the fit was off, we contacted the company for a return. They keep offering discounts to keep the dress, but not offering the return. Very disappointed in the dress quality and the customer service. I should have done some research before spending money here. Do not waste your money on Berlinnova!
24 augustus 2024
Review zonder uitnodiging
Antwoord van Berlinnova
Dear Brandi,
We apologize for any inconvenience or frustration your experience may cause you.
We would like to provide you with an update on the status of your order. We have processed your order refund on August 27th. If you have not received your refund, we recommend that you contact your bank to inquire further about the status of your refund. Please note that depending on your bank's processing times, the refund may take some time to reflect in your account. If you need any additional assistance, or if you have any refund issues, please don't hesitate to contact us. We'll do whatever we can to help.
In addition, in order to meet the different needs of customers, we usually provide multiple options as solutions to speed up the return/exchange process and save customers' time. Of course, we also support full refunds, which is an option available to our customers. We respect our customers' choices and decisions. We apologize for any frustration or inconvenience this may cause. We are committed to improving our communication services to ensure that all our customers have a smoother shopping experience.
In your case, we have sent you an email so that we can discuss it further with you and see what solutions we can come up with. Please check it out at your convenience. We hope to hear from you soon!
Best regards,
Berlinnova Customer Care
Ordered a dress and it never came
Ordered a dress and it never came. The shopping place 17track is also a scam. When you search 17track it is very clear. Don’t order from this company. We contacted PayPal, visa, etc to stop doing business with them.
8 augustus 2024
Review zonder uitnodiging
Antwoord van Berlinnova
Dear Brooke,
We apologize for the inconvenience and empathize with your frustration.
First of all, we are an international company with branches in many countries and we have warehouses all over the world. Your order will come from the warehouse closest to you and the product you ordered is in stock.
Secondly, regarding shipping times, we understand it can be frustrating when an order takes longer than expected. Please note that all our items have a processing time clearly shown on the delivery page, this will be a maximum of 1 working day after your order is placed. At the same time, delivery time = warehouse processing time + shipping time. In addition, working days are Monday to Friday, excluding public holidays. We aim to get orders to customers as quickly as possible, but sometimes shipping times vary due to factors beyond our control.
Finally, we would like to investigate your situation specifically and provide better assistance, but after looking up your username, we were unable to locate your order number. So we sent you a message and we would be very grateful if you could give us your order information.
Looking forward to your reply.
Berlinnova Customer Care
prom dress came 2 weeks after delivery date
the website was definitely a little sketchy when i ordered my dress. i found a beautiful red floor length gown that i wore to my junior prom. they tell you that the dress will be coming in 2 weeks but i guess that’s when they start shipping it after they make it? it ended up taking 4 weeks to come in instead of 2. but when the dress finally came, it was gorgeous and looked exactly like the picture and fit really nice as well. nobody had the same dress as me at prom which was really cool too. overall, the experience was definitely sketchy at first, but i absolutely loved the dress that i got and would probably order from this site again because i had an okay first experience.
9 april 2024
Review zonder uitnodiging
Antwoord van Berlinnova
Dear customer,
We are delighted to hear that you are pleased with our dress, and we are committed to continuously striving to create products that meet our customers' expectations. All dresses are made to order include standard size. You can refer to the tailoring time and shipping time under the "add to cart" button at the dress page (which you ordered). The order total time = tailoring time + shipping time. Normally it will take 7-12 businuess days for tailoring and 6-10 business days for shipping. If there is anything else we can do to assist you, please don't hesitate to let us know. We're eager to make it up to you, and would be happy to help however we can!
Have a lovely day!
Kind regards,
Berlinnova Customer Care Team
Buyer beware with Berlinova
Buyer beware with Berlinova, they took months longer to ship my dress than committed; when it arrived it was damaged (and had different width straps than in the photo which I would have been willing to live with). I had to buy a prom dress quickly locally due to no time left and when I tried to return it, they spent weeks trying to 'negotiate' with me via email...first offering me 10%, then 20% and eventually 60% off my purchase price...to keep a DAMAGED dress and finally they went completely dark after I refused. Not coincidentally I learned, they went dark exactly after the standard credit card protection period (where my cc company could refuse to pay them and reimburse me) expired. These guys know exactly what they are doing, are unethical scammers peddling cheap products and I warn you that you are best to avoid them. Teens work to hard for their money to let them steal it
1 mei 2024
Review zonder uitnodiging
Antwoord van Berlinnova
Dear Customer,
I hope this email finds you well today. I would like to apologize on behalf of our company for all of the trouble you have had with this order. Currently we are making major improvements with our customer service, quality and logistics departments.
Can you provide your order number or the name or email address you used when placing the order? We will use them to check your order again.
Once we locate your order number through your name or email dress, we will promptly send you an email containing all the necessary details and instructions to facilitate the return of your item(s). Your satisfaction is our priority, and we are committed to ensuring a smooth and hassle-free return experience for you.
Kindest Regards,
Berlinnova Customer Care
Won’t receive your item for months, refusal to reply to emails
Order a dress over a month ago for prom, Which they would say would ship in 12 business days, multiple emails sent after a month to cancel the order as Prom came and went, the company refused to acknowledge any email or cancel the orders. Will have to go through my credit card company to reverse charges.
7 mei 2024
Review zonder uitnodiging
Antwoord van Berlinnova
Dear Customer
Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.
Kind regards,
Berlinnova Customer Care
We have sent over 5 emails with NO…
We have sent over 5 emails with NO REPLY!!! We ordered two dresses on 3/24/24 and paid for the shipping to get them within 2-3 business days. The dresses did arrive for 10 days, so we purchased different dresses. We have been trying to return both dresses with no response. We will never order from you again and I will be sure that everyone I know does not order. So unethical and very disappointed.
3 april 2024
Review zonder uitnodiging
Antwoord van Berlinnova
Dear Customer
Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.
Kind regards,
Berlinnova Customer Care
AWFUL
AWFUL. I ordered a dress from this website on April 3rd. It's been over a month since then and I have received no updates, no response to emails, and no way to contact them. I've sent more than 3 emails and all have been ignored. My order WBBLNUSSL6869 was supposed to take 6 to 10 business days to deliver and clearly has taken WAY longer. I'm sad, angry, and just want my money back. I no longer want the dress but unfortunately I don't even have a way of returning as it hasn't arrived and there is no way of tracking.
6 mei 2024
Review zonder uitnodiging
Antwoord van Berlinnova
Dear Customer
Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.
Kind regards,
Berlinnova Customer Care
terrible company
This company is terrible with customer service, not only is the quality terrible, it takes about a week for them to even respond to your emails. Don’t bother trying to return because the process will be extensive and they won’t even provide you with a return address. This place is a scam. Beware and save your money
4 mei 2024
Review zonder uitnodiging
Antwoord van Berlinnova
Dear Customer
Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.
Kind regards,
Berlinnova Customer Care
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