Berlinnova, did not answer any of my emails, so I had to message there help center on there website ( The little blue icon that pops up) But the live chat bots on there helped out a lot. Order your dr... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Despite all these reviews, this company gave me a wonderful prom experience. My mom ordered my dress late and we also paid for express shipping. Like everyone else in these reviews, I was scared and t... Toon meer
Bedrijf heeft geantwoord
Would give a 0 if possible. 130$ dress arrived cheaply made looking nothing like the picture. Nothing but a scam. Offer returns on website but just try to negotiate ridiculous terms like ten percen... Toon meer
Bedrijf heeft geantwoord
We definitely took a risk after reading reviews. We ordered WAY ahead of time and shipping was actually very fast as we purchased in stock item. The problem was the dress they sent "Resembles" the dre... Toon meer
Bedrijf heeft geantwoord
2,2
Slecht
323 reviews
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Express ordering is Not express
We express ordered a prom dress. It arrived 20 days late. We cannot return it- DO NOT ORDER FROM THIS COMPANY!!!
8 april 2024
Review zonder uitnodiging
Antwoord van Berlinnova
Dear Customer
Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.
Kind regards,
Berlinnova Customer Care
Horrible experience
Horrible experience! I wish I would have read all of these reviews before I ordered. My daughter found this beautiful dress on the website for a great price that stated "ships in 48 hrs" Well, we did not get our dress in until 3 weeks later. Too late for prom! Now, the company will not return any of my emails in order to start a return, NEVER , EVER, order from BERLINNOVA
2 mei 2024
Review zonder uitnodiging
Antwoord van Berlinnova
Dear Customer
Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.
Kind regards,
Berlinnova Customer Care
Do NOT ever do business-SCAM
Do NOT, I repeat, DO NOT ever do business with this company!! I ordered a dress and cancelled it within the 24 hour period that their cancellation policy stated. It has been over 3 weeks and I have sent numerous emails to them requesting a response. After not hearing from them, I tried another tactic (twice)- I sent an email asking them to help me with sizing before I ordered. Wouldn't you know, I received an immediate response! When I replied to say the real reason I was contacting them, crickets. Haven't heard from them in a week now. I will be contacting my credit card to dispute the charge and the BBB to report them. If negative stars could be given, that's what they would get. BUYER BEWARE- DON'T SAY WE DIDN'T WARN YOU!!
UPDATE: I used the chat and they are useless. I will be forwarding all my emails and chats to my credit card company and I will be filing a fraud claim.
30 april 2024
Review zonder uitnodiging
Antwoord van Berlinnova
Dear Customer
Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.
Kind regards,
Berlinnova Customer Care
Gave one star because 0 stars isn’t an…
Gave one star because 0 stars isn’t an option. I paid expedited shipping and took so long I asked for a refund and to cancel. Of course they refuse to refund, no phone # to call. Eventually got the dress ands it’s nothing like the picture. Much different shade of dress and not nearly the detail the photo showed. And it’s cheaply made. The dress we got looks like we bought it at the dollar tree. Now fighting with them to return it for a full refund, and their excuse is different computer screens make the dress look different than the actual dress. 🤬 I normally read reviews and this time I didn’t and it bit me in the ass! DO NOT order from them! Put them out of business!!
30 april 2024
Review zonder uitnodiging
Antwoord van Berlinnova
Dear Customer
Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.
Kind regards,
Berlinnova Customer Care
Berlinnova
Berlinnova, did not answer any of my emails, so I had to message there help center on there website ( The little blue icon that pops up) But the live chat bots on there helped out a lot. Order your dress three weeks prior, I ordered my prom dress April 8th 2024 and it came in April 29 2024. They do not meet there shipping expectations but the dress is absolutely beautiful and fits amazing.
29 april 2024
Review zonder uitnodiging
Antwoord van Berlinnova
Dear Customer
Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.
Kind regards,
Berlinnova Customer Care
DO NOT DO BUSINESS WITH THEM
It makes you give at least one star i would give zero - ordered end of march with paying extra for expedited shipping. it is april 26th still do not have the dress - i have reported them to the BBB and credit fraud - do not do business with this company and they do not respond to inquires ever
26 april 2024
Review zonder uitnodiging
Antwoord van Berlinnova
Dear Customer
Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.
Kind regards,
Berlinnova Customer Care
No response after 5 emails requesting a…
No response after 5 emails requesting a refund according to the refund information on sight.
All information was sent!
Poor quality and customer service.
DO NOT ORDER FROM THIS COMPANY.
12 april 2024
Review zonder uitnodiging
Antwoord van Berlinnova
Dear Customer
Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.
Kind regards,
Berlinnova Customer Care
Buyer beware!
Just canceled our order for my daughter's prom dress we've been waiting to ship for almost 3 weeks now. They refused a refund stating their "policy", even though they didn't ship the dress when promised. That's why you use a credit card. Horrible company, buyer beware!
24 maart 2024
Review zonder uitnodiging
Antwoord van Berlinnova
Dear Customer
Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.
Kind regards,
Berlinnova Customer Care
I asked for a refund week before they…
I asked for a refund week before they said it has been shipped. I don’t want the dress I found different one her prom is Saturday. Just don’t order from here unless you do it months before so you can meet shipping dates and not stress like a lot of of have.
10 april 2024
Review zonder uitnodiging
Antwoord van Berlinnova
Dear Customer
Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.
Kind regards,
Berlinnova Customer Care
I would give 0 stars if possible
I would give 0 stars if possible! Absolutely the worst customer service! Do not respond to emails! They sent an email that my daughter’s prom dress was delayed but gave NO estimated shipping date and won’t answer an email. DO NOT ORDER from this company!
8 april 2024
Review zonder uitnodiging
Antwoord van Berlinnova
Dear Customer
Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.
Kind regards,
Berlinnova Customer Care
Reading reviews about Berlinnova has…
Reading reviews about Berlinnova has made me have doubts with my shipment not coming in time. There is no way for me to even track my shipment anywhere and my dress is for prom. Order #WBBLNUSSL5919
5 april 2024
Review zonder uitnodiging
Antwoord van Berlinnova
Dear Customer
Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.
Kind regards,
Berlinnova Customer Care
My prom is soon. Where is my tracking number!!
While Berlinnova has replied to my emails, it is the same message every time from their customer support. I NEED to know when my dress will be shipped because my prom is April 20th. I ordered on March 9th and there has been nothing but “we are working on expediting it” please give me another answer than just that. I need it to ship within the next 2 days or I’m screwed.
31 maart 2024
Review zonder uitnodiging
Antwoord van Berlinnova
Dear Customer
Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.
Kind regards,
Berlinnova Customer Care
Order #: WBBLNUSSL4636
I ordered my dress March 13 to ensure that my dress would be here on April 12, prom day and now i'm extremely worried because based on their shipping policy, I was sure my dress would come in time but now after emailing and getting no response, I'm pretty sure i'm not getting this dress. It still says processing even after 3 weeks and now I'm going to have to look for a dress last minute after paying $200.
update 4/14: never got an email back and never received my dress. DO. NOT. BUY. FROM. THIS. BUSINESS!!
30 maart 2024
Review zonder uitnodiging
Antwoord van Berlinnova
Dear Customer
Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.
Kind regards,
Berlinnova Customer Care
Do not order from this company
Do not order from this company. They are scammers. They will not accept returns. In fact, you will never hear from them again once you purchase. Their products are very cheap and not worth even five dollars. Horrible experience!
1 februari 2024
Review zonder uitnodiging
Antwoord van Berlinnova
Dear Customer
Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.
Kind regards,
Berlinnova Customer Care
Order placed on Feb 16
Order placed on Feb 16,
order # WBBLNUSSL2430
Here we are on March 27 with 3 emails sent asking for an update, with no responses. My last email stated I would be contacting PayPal for a refund. The next day, my order confirmation had a fake tracking number that for over a week now says "tracking number cannot be found". Unless you have at least 6 months to wait on this company, shop elsewhere. Also, forget trying to use the website's online chat. It always says "we are away right now". We can't review the dress quality, because we have no dress. So disappointing.
24 maart 2024
Review zonder uitnodiging
Antwoord van Berlinnova
Dear Customer
Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.
Kind regards,
Berlinnova Customer Care
Horrible customer service
I have emailed this company about 20x asking for an update on when it will be delivered. I haven't received a single email back. ordered before i read the reviews and will never order another dress from here again
8 maart 2024
Review zonder uitnodiging
Antwoord van Berlinnova
Dear Customer
Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.
Kind regards,
Berlinnova Customer Care
Wish I could give 0 stars
Wish I could give 0 stars. Ordered a dress on feb 11. Got it March 16. Dress has a rip in it. Contacted customer service. They asked for pictures. Sent in photos and asked for return address for refund. Now they will not respond to me at all! Horrible experience
16 maart 2024
Review zonder uitnodiging
Antwoord van Berlinnova
Dear Customer
Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.
Kind regards,
Berlinnova Customer Care
Berlinnova is a scam company
I ordered from this company and try to cancel within 24 hours because I never received tracking information or any communication from them and still haven't. This company is fake and a scam. I spent $180 for my daughter's prom dress.
15 maart 2024
Review zonder uitnodiging
Antwoord van Berlinnova
Dear Customer
Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.
Kind regards,
Berlinnova Customer Care
Prom dress never shipped
Prom dress never shipped. Will not return emails. There are no phone #'s to call. SCAM.
17 februari 2024
Review zonder uitnodiging
Antwoord van Berlinnova
Dear Customer
Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.
Kind regards,
Berlinnova Customer Care
they need to be reported to the better…
they need to be reported to the better buseness bureau they will not help at all when trying to cancel a order or asking for a refund
22 februari 2024
Review zonder uitnodiging
Antwoord van Berlinnova
Dear Customer
Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.
Kind regards,
Berlinnova Customer Care
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