Their policy, is that you will only be refunded for shipping. What kind of businesses have a policy like that? Bad business practices, no customer care or concern. I placed my order, I paid for expedi... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Phoenix was very helpful in helping me to change an my order to a different color dress. She did a wonderful job!!
Bedrijf heeft geantwoord
Achtung! Qualitativ bei weitem nicht so schön und hochwertig, wie es auf Homrain.de abgebildet und angepriesen ist. Retouren werden nur bezahlt, wenn das Kleid kaputt ist. Jeglicher Schönheitsfehle... Toon meer
Bedrijf heeft geantwoord
Das Kleid hat leider überhaupt nicht gepasst und die Qualität lässt auch etwas zu wünschen übrig. Das größere Problem ist allerdings, dass auf meine Rücksende Anfrage nach 6 Wochen trotz mehrmaliger N... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Homrain is a global online retail company that delivers products directly to consumers around the world.It was established in 2017, and registered brand trademark in 2017. We specialises in women apparel and accessories, especially in prom dresses, bridesmaid dresses and wedding party dresses, also with party accessories.We have our own factory and long-term supplier.We can make to order for all customers with many requirements in special occasion dresses.
Contactgegevens
China
- www.homrain.com
1,8
Slecht
255 reviews
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Phoenix was very helpful in helping me…
Phoenix was very helpful in helping me to change an my order to a different color dress. She did a wonderful job!!
22 september 2026
Antwoord van Homrain
Dear Sybrina,
Thank you so much for your lovely review! 💖 We're so happy to hear that Phoenix was very helpful in changing your order to a different colour dress – and that she did a wonderful job! ✨
That's exactly the kind of attentive and efficient support we always aim to provide. Your kind words have been shared with Phoenix personally – she will be overjoyed to know that her help made such a positive impression on you! 🥰
We truly appreciate your trust in Homrain, and we look forward to serving you again in the future!
If there's anything else we can help you with, please don't hesitate to reach out – we're always here for you! 💌
Best regards,
Homrain Customer Care Team 🌷
Refund Policy
Their policy, is that you will only be refunded for shipping. What kind of businesses have a policy like that? Bad business practices, no customer care or concern. I placed my order, I paid for expedited shipping 3-5 days. A few days later, the dress had not arrived so I put in an inquiry about the delivery date as I didn’t see one in my confirmation email. They got back to me & the date they gave me would be too late, so I requested to cancel. A day or so after that is when I received the reply that they will only reimburse shipping, so they think I should keep the dress. So, now, I have a dress on the way but it won’t be here when needed, so, I guess I’ll donate it. 🤷🏻♀️
9 september 2026
Review zonder uitnodiging
Antwoord van Homrain
Dear Mandy Campbell, 🙏
We are truly sorry to hear your frustration, and we fully understand why you feel disappointed. Cancelling an order and realizing that you may not be able to receive a full refund is truly frustrating, and we sincerely apologize for any confusion or pressure this may have caused you. We highly value your feedback. 😔
However, we would like to clarify the actual timeline of the event. Your order was placed on September 2, 2026, and the cancellation request was made on September 10, 2026, which is far beyond the 24-hour window period. When you made your request, your order was already prepared and sent to the quality inspection department. We promptly informed you of our cancellation policy and asked if you still wish to cancel the order, but we did not receive a response from you. Therefore, we informed you that the order will proceed as planned. 📦📩
We sincerely hope to help you solve this problem. We have just sent a follow-up email to your registered address. Please check your inbox (and spam folder) at your convenience. Let's work together to solve this problem. ✨🤝
Best regards,
Homrain Customer Care Team
Great Customer Service!
I was ordering for a special event and it is time-sensitive. I put in the order for the date I needed it for, and I greatly appreciate the customer service that followed, as the rep (Marin), who contacted me said the order would not arrive on time and offered to assist with processing or canceling. I did end up canceling, but I 100% will come back and order again because of her!! Saved me a lot of frustration for sure! Honestly, the time was not very long, but just that they could not expedite in 3 days, which is totally understandable!
17 augustus 2026
Antwoord van Homrain
Dear Rosalindr,
Thank you so much for taking the time to share your experience – we truly appreciate it! 🥰
We're so glad that Marin was able to reach out and be completely transparent with you about the delivery timeline. Honesty is something we value deeply, and we're really happy that her proactive communication saved you from unnecessary frustration. 😊
It means the world to us that even though you had to cancel this time, you would still trust us again in the future – that speaks volumes, and we're truly grateful for your understanding and kindness. 💛
We completely understand that 3 days is a tight timeline, and we're sorry we couldn't make it work this time, but we can't wait to welcome you back for your next special occasion – and we'll make sure it's a perfect experience from start to finish! ✨
Wishing you all the best, and thank you again for your lovely words! 🌸
Best regards,
Homrain Customer Care Team
Nie wieder
Das bestellte Kleid ist zwar sehr schön, aber hatten wir es in einer anderen Größe bestellt und Größe 32 erhalten die viel zu klein ist. Reklamation läuft und Leere, PayPal hilft auch nichts. Retouren nach Amerika sind momentan nicht möglich. Dies war bei der Bestellung nicht ersichtlich!!!!
150€ leider umsonst ausgegeben, Kleid ist für den Müll...
3 februari 2026
Review zonder uitnodiging
Antwoord van Homrain
Dear Antje K,
We are truly sorry to hear about your experience and sincerely apologize for the disappointment and frustration this situation has caused. We understand how upsetting it must have been to receive a dress in the wrong size, especially after spending €150 and expecting it for a special occasion. We also regret that your return request and subsequent communication did not provide the support you were hoping for. Please allow us to explain that we take order accuracy very seriously, and if an incorrect size was sent, we would like to investigate the matter thoroughly. We also understand your concerns regarding international returns, and we sincerely regret any confusion about the return process. We would greatly appreciate the opportunity to review your case and work toward a fair resolution. Please send your order number, photos of the dress and size label, along with any relevant information, to support@homrain.com, and our dedicated support team will investigate your case as a priority and do everything possible to assist you. Thank you for your patience and understanding. 💙
Best regards,
Homrain Customer Care Team
Achtung!
Achtung!
Qualitativ bei weitem nicht so schön und hochwertig, wie es auf Homrain.de abgebildet und angepriesen ist.
Retouren werden nur bezahlt, wenn das Kleid kaputt ist. Jeglicher Schönheitsfehler liegt unterhalb ihrer Toleranzgrenze und die Rücksendung muss selbst organisiert werden.
Die Ware kommt aus China, die Rücksendung muss aber nach Texas versandt werden. Retourenaufkleber Fehlanzeige. Hohe Rücksendekosten, Ärger, Zeit und vor allem ZOLL!!! muss der Kunde selbst bei Retouren bezahlen!
29 januari 2026
Review zonder uitnodiging
Antwoord van Homrain
Dear Enttäuschter Kunde,
We are truly sorry to hear about your experience and sincerely apologize that the product and our return process did not meet your expectations. We understand how frustrating it must have been to feel that the quality differed from what you anticipated and to encounter concerns regarding the return shipping process and associated costs. Please allow us to explain that we strive to present our products as accurately as possible, and every item undergoes quality inspection before shipment. Our return policy is designed to provide appropriate solutions based on the specific circumstances of each case, while international return shipping arrangements and any fees charged by carriers or customs authorities are outside of our direct control. Nevertheless, we take your feedback very seriously and would appreciate the opportunity to review your case individually. Please send your order number, photos of the item, and any relevant details to support@homrain.com, and our dedicated support team will investigate your case promptly and do everything possible to provide a fair solution. Thank you for your patience and understanding. 💙
Best regards,
Homrain Customer Care Team
The dress is terrible!!!
The dress is terrible!!!! Does not look like the picture. Hideous looking. Does not fit despite me giving them my correct measurement. I need to return this item. Absolutely awful after waiting 22 days after purchase for delivery!!!! Do not recommend!
6 december 2025
Review zonder uitnodiging
Antwoord van Homrain
Dear Lori Dorman,
First and foremost, I'm truly sorry for causing you a bad shopping experience. Regarding the issue of clothes, we strictly produce them according to the design. However, clothes cannot satisfy everyone's preferences. If you don't like them, you can choose to return the clothes. Secondly, the sizes of the clothes are also strictly produced according to the size chart on the website. If the clothes don't fit, you can measure them. If it is our fault, we are willing to provide a solution for you. If the size is chosen to be too small, we also support exchanging the clothes. Finally, regarding the issue of order time, our order time includes both the production time and the transportation time. Therefore, the required time will be relatively long.We would like to look into your case specifically and offer better assistance, but we are unable to find your order number after checking your username. So we have sent you a message and would highly appreciate it if you could get back to us with your order information. Looking forward to your response.
Kind regards,
Homrain Customer Care Team
Finger weg - Rücksendung so gut wie unmöglich
Ich habe zwei Kleider bestellt. Beide haben nicht gepasst - eines war zu klein - das andere mit der selben Größenangabe viel zu groß. Das zu Große habe ich auf eigene Kosten ändern lassen - beim zu Kleinen hätte die Änderung 150,- Euro gekostet ( Kleid Preis 170.-) und deswegen wollte ich es zurücksenden. Das Unternehmen hat zwar immer geantwortet, aber versucht alles damit man nicht zurückschickt sondern eine Teilrückerstattung, in dem Fall über 50,- akzeptiert. Ich habe einen email Verkehr von circa 15 Emails. Fakt ist es lohnt sich nicht die bestellte Ware zurück zu senden, da es in die USA gesendet werden muss mit Zoll, Versicherung und Nachverfolgung und dann schreibt die Firma, dass es nur nach Prüfung eine Rückerstattung gibt. Diese wird man höchstwahrscheinlich nie sehen. Also einfach FINGER WEG - nicht bei solch einer Firma bestellen - man hat nur Probleme und Schwierigkeiten
4 december 2025
Review zonder uitnodiging
Antwoord van Homrain
Hi Isabell Mössmer,
First, I apologize for the unpleasant shopping experience. Regarding the clothing sizing, our clothes are manufactured strictly according to the size chart and undergo rigorous quality control. Even for the same size, adjustments may be made due to differences in garment design and fabric. You can compare your size with the size chart; if there are any discrepancies, we are willing to take responsibility. Secondly, regarding the return address, because our customers are located all over the world, it's impossible for us to establish return warehouses in every country. Considering various factors, we chose the United States as our return warehouse. I apologize for any inconvenience this may have caused. Finally, we apologize for the complicated return process you mentioned. However, most customers agree to keep their orders and receive a partial refund, so we have been negotiating and handling the matter from the customer's perspective.We would like to look into your case specifically and offer better assistance, but we are unable to find your order number after checking your username. So we have sent you a message and would highly appreciate it if you could get back to us with your order information. Looking forward to your response.
Kind regards,
Homrain Customer Care Team
The weight is ideal—substantial enough…
The weight is ideal—substantial enough for wind but light enough for a spring drizzle.
31 oktober 2025
Review zonder uitnodiging
Antwoord van Homrain
Dear Kendall Mills,
Thank you for taking the time to write your review. We at Homrain really appreciate this.
Best Regards,
Homrain Customer Service Center Team
Dress Arrived Weeks Late
I ordered a gold dress from Homrain and paid $37.99 for expedited 3–8 day shipping because I needed it for a specific event. Unfortunately, the dress didn’t arrive in time — it took several weeks to arrive, long after the event had passed. I reached out to Homrain and explained the situation, including proof that the shipping was delayed, but they refused to refund either the dress or the expedited shipping fee.
The dress itself is low quality, which I expected for the price, but my main concern is that I paid extra for a service (expedited shipping) that wasn’t honored. I eventually had to file a dispute with my credit card company for “service not rendered in time,” which was resolved in my favor. I would not recommend ordering from Homrain if you need your item by a specific date.
Response to homrain: No, it did NOT arrive on time. I paid $35 for it to come within a certain time . It took 3 weeks to arrive. In fact, I got an email saying the shipping was late after my event already happened.
31 augustus 2025
Review zonder uitnodiging
Antwoord van Homrain
Dear AN:
We sincerely apologize for any inconvenience or trouble this shopping experience has caused you.
We value the quality of our clothing very much, but we regret that our garments did not meet our quality standards. We have forwarded your feedback to the relevant department and will continue to adhere to consistent production standards to ensure product quality and consistency with the images.
Thank you for your patronage and trust. We would like to clarify that delivery time includes processing and shipping time, and your order has been delivered within the stipulated time. This information is clearly listed below the "Add to Cart" button on the product page.
Finally, we would like to understand your situation better and provide better assistance, but we were unable to find your order number after searching using your username. Therefore, we have sent you a message; we would be very grateful if you could provide your order information. We look forward to your reply.
Kind regards,
Homrain Customer Care Team
I ordered a dress on 09-30 and needed…
I ordered a dress on 09-30 and needed it for the 25 of October, and it’s still not here! When we ordered it said 10 days this is absolutely false advertisement
21 oktober 2025
Review zonder uitnodiging
Antwoord van Homrain
Dear Jess Solar,
Thank you for your patronage and trust. We would like to clarify that delivery times include processing and shipping times. Your order has been produced and shipped within the specified timeframe. This information is clearly displayed below the "Add to Cart" button on the product page.
We have noted that we have sent you the shipping information for your order. Please check it carefully.
Best Regards,
Homrain Customer Care Team
Sehr schlecht.Betrüger.
Sehr schlecht.
Betrüger. Auf der Website stand: „Einfache Rückgabe“. Das Kleid passte nicht, also mussten wir warten, bis jemand die Rückgabe genehmigte, und detailliert erklären, warum wir es zurücksenden möchten.Jedes Mal mussten wir auf eine Antwort des Mitarbeiters warten. Dann drängten sie uns anstelle von Rücksendeinformationen wiederholt, ihren Gutschein mitzunehmen, da wir die Kosten für die Rücksendung nach China oder in die USA selbst tragen müssten. Nachdem ich beharrlich wiederholt hatte, dass ich das Kleid zurücksenden wollte, erhielt ich endlich Anweisungen. Alles musste fotografiert werden, eine Sendung mit Sendungsverfolgung in die USA usw. … Ständige Drohungen. Und ich musste Zoll zahlen. Es überrascht mich, dass eine solche Firma in Deutschland verkaufen darf, denn das ist reiner Betrug. Wo ist mein Geld und vor allem die Zeit, die ich mit denen korrespondiert habe? Betrüger.
14 oktober 2025
Review zonder uitnodiging
Antwoord van Homrain
Liebe Kristina,
Ich hoffe, es läuft alles gut. Wir entschuldigen uns für den komplizierten Rücksendeprozess, den Sie erwähnt haben. Die meisten Kunden behalten ihre Bestellung und erhalten eine teilweise Rückerstattung oder einen Gutschein. Daher verhandeln wir ständig und berücksichtigen dabei die Kundenperspektive.
Wie Sie wissen, haben wir Ihnen eine Rücksendeadresse mitgeteilt und Sie haben das Paket bereits zurückgeschickt. Anschließend warten wir, bis das Paket in unserem Lager eintrifft, und veranlassen dann die Rückerstattung. Als internationales Unternehmen haben wir derzeit nur eine US-amerikanische Rücksendeadresse.
Wir empfehlen Ihnen, Ihre Bestellnummer anzugeben, damit wir den Status Ihrer Rücksendung überprüfen können. Sobald das Paket in unserem Lager eintrifft, veranlassen wir die Rückerstattung.
Mit freundlichen Grüßen,
Homrain Kundenservice
They don't abide by their own return policy
My daughter purchased a few dresses and the sizes were not correct. When she attempted to return the items, this company refused to abide by their own return policy. They offered partial returns and credit, but no refund. Don't trust them.
5 oktober 2025
Review zonder uitnodiging
Antwoord van Homrain
Dear Steve H，
Hope everything is going well for you. We apologize for the cumbersome return process you mentioned, but most customers agree to keep their orders and receive a partial refund, so we're working diligently to resolve this issue.
We recommend providing your order number for verification, and we'll provide you with a return address as soon as possible.
Thank you for your cooperation.
Sincerely,
Homrain Customer Service Team
Horrible customer servixe
Ordered a dress and paid the extra $37.99 for expedited 3-5 day shipping. Ordered online september 18 for an October 4th event. Dress came October 3rd and was very poor quality and was too small for my daughter. Asked to return the dress for a refund (I paid $132.99 for the dress) and they offered me $19 to keep the dress. I declined and then they offered me $39 to keep the dress. Declined again. Finally they said they would escalate my concern to the "escalation department" for a refund. Its been a week and I still don't have any emails nor a return address for sending the dress back
3 oktober 2025
Review zonder uitnodiging
Antwoord van Homrain
Dear Christian，
Hope everything is going well for you. We apologize for the cumbersome return process you mentioned, but most customers agree to keep their orders and receive a partial refund, so we're constantly negotiating with our customers.
If the customer doesn't want to keep their order, we'll provide a return address.
We recommend providing your order number for further verification.
Sincerely,
Homrain Customer Service Team
Beautiful dress, terrible return experience
We ordered two dresses for my daughter for homecoming knowing we would need to return one of them. The website states you can make returns but must pay shipping costs. The dresses took weeks longer to arrive than the shipping time stated. They did not arrive in time for her dance. We had to find another option. Homrain has a strange return process. You have to email them and then go through a series of emails where they offer to give you a minimal review or coupons for their website. Terrible return experience that is on going.
The dress quality was very nice and we actually decided to keep one to use next year because it was so beautiful and fully lined.
6 oktober 2025
Review zonder uitnodiging
Antwoord van Homrain
Dear KF，
We hope everything is going well for you. We apologize for the cumbersome return process you mentioned, but most customers agree to keep their orders and receive a partial refund, so we're constantly negotiating, considering the customer's perspective.
However, we would like to clarify that shipping time includes both processing and delivery time. Your order arrived within the allotted timeframe. This information is clearly displayed below the "Add to Cart" button on the product page.
We recommend that you provide your order number for further verification.
Sincerely,
Homrain Customer Service Team
My daughter ordered her homecomoning…
My daughter ordered her homecomoning dress from the site. The dress was beautiful but was extremely poor quality on the top bodice part. There were tears all over it. Now she will not have her dress in time for homecoming dance. The site doesnt refund you. Very frustrating and disappointing.
29 september 2025
Review zonder uitnodiging
Antwoord van Homrain
Dear C M,
We hope you are well. We take the quality of our clothing very seriously. However, we are deeply sorry that the garment you actually wore did not meet our expectations. We have forwarded your feedback to the relevant department and will continue to adhere to uniform standards to ensure product quality matches the images.
We encourage you to provide your order number. We will then send you a return address directly for your return.
We sincerely appreciate your valuable feedback and will continue to improve our service.
Have a wonderful day!
Sincerely,
Homrain Customer Service Team
Terrible
Terrible! Website advertises return, very very difficult return procedures! Offered coupons and even told, maybe you can have it tailored!!! I’m still in the process of trying to get a return! Do not purchase from this website!
23 september 2025
Review zonder uitnodiging
Antwoord van Homrain
Dear Christa Alexandre:
Thank you for your feedback. We are very sorry to read your comments. We would like to try our best to work with you to keep your order and provide a partial refund as compensation. However, if you do not wish to keep your order, we will provide you with a return address.
Please provide your order number. We will then contact you directly with the return address.
Have a great day and we will be in touch.
Sincerely,
Homrain Customer Service Team
homrain makes poorly made dresses
homrain makes poorly made dresses. they will not look like the photo, they will have visible stitching showing and see utter pieces of trash. their return policy is a joke. do not shop with them.
6 augustus 2025
Review zonder uitnodiging
Antwoord van Homrain
Dear Brianna Miller,
We regret to learn that you are not satisfied with the dress you ordered from us. We want to take a moment to emphasize our commitment to providing our customers with both affordable and high-quality dresses. After carefully reviewing the picture you provided, we can confirm that the dress was crafted according to the specifications and design you selected. Compared with the dresses displayed at your local shopping mall, with so reasonable price, our dress is really worth the money you've paid.
All the return policies are clearly stated on our website. As long as you contact us, we will definitely provide our return address. We adhere to the honesty of principle and treat every customer well. Returning the product and getting a refund after receiving it is a common after-sales measure adopted by all platforms. Even if you are not willing to return the goods, we will still offer you other solutions.
If you have any questions, please contact us in time and we have sent you a solution via email.
Sincerely,
Joyce
Your service is horrible
Your service is horrible! It is false advertising to have expedited shipping and not send out as promised and then keep the shipping and insurance from the refund. Do not have an expedited shipping charges if you can't expedite the product! $37.99 shipping +$8.95 for shipping insurance should have guaranteed receiving the dress in time!
21 mei 2025
Review zonder uitnodiging
Antwoord van Homrain
Dear Rotha Marsh,
Thank you for your feedback.
We appreciate your business and trust.
As for the delivery time, we need to explain that it includes processing time and shipping time and your order is within the timeframe. This information is clearly outlined on the product page, just below the "ADD TO CART" button, allowing you to review expected timelines.
In addition, according to our return policy, the shipping fee is not refundable if it is not a quality issue. We have agreed with you before providing the return process.
We appreciate your understanding and cooperation.
Sincerely,
Homrain Customer Care Team
Do NOT order from here
What I ordered and what I received were 2 different things. The quality is poor. The beaded skirt is all different lengths, the feathers on the dress in the advertisement are full the dress I received looks like someone plucked a chicken. The outfit cannot be worn.
They say they offer 100% satisfaction and have a full refund policy but getting them to refund is awful. The have tried to offer a 1/4 of what I paid. I have been back and forth on multiple emails. This is not acceptable and I would never order from them again or refer some to order from them.
12 juni 2025
Review zonder uitnodiging
Antwoord van Homrain
Dear Larissa Winchester,
We regret any inconvenience or frustration that your experience has caused you.
Regard to your recent complaint regarding the lack of response to your return request email. After investigating the matter, we discovered that our customer service team did indeed respond to your inquiry by sending the return options email. However, it appears that you may not have received it. We sincerely apologize for any inconvenience this may have caused. We understand the importance of addressing your concerns promptly and ensuring a seamless return process for you.
We hope to hear from you soon!
Homrain Cutomer Care Team
The dress I bought for my daughter’s…
The dress I bought for my daughter’s formal took weeks to arrive after paying a $26 shipping fee for which said it would arrive in 6-10 days. Once it finally arrived, it was the wrong color and not enough timing for her dance date by this point to return for the right color. One positive thing was that the “wrong” dress we got was very pretty so we settled for it and it did fit perfectly like a glove. When I inquired about it being the wrong color, They said it was a factory error…On top of that, when time to actually get ready for the dance, the zipper kept getting snagging right where the zipper meets at the fabric change at the waist. It would NOT zip up! Finally we had to take the dress off and got it to zip that way and step into it and pull it up by having her shimmy and pull to the death of us to get it on! Of course this caused a tear at the very bottom of the zipper area and luckily we could sew it together while she was wearing it. Going through all of this and panicking by that point late to the dance! We did get a refund but it was nearly $50 less than what we paid for. Do not use this site! Big headache ! Edit: once they read my review, they offered an extra $10 or a $15 coupon and actually asked me to take my review down! What kind of company would ask that of an unhappy customer?! That shows the sort of company we’re dealing with… I ignored this and will never correspond with them again…
15 mei 2025
Review zonder uitnodiging
Antwoord van Homrain
Dear customer,
Thank you for taking the time to leave a review! I'm so sorry to hear that you were disappointed in the quality of the dresses you ordered.
We don't want you to feel obligated to keep products you're not happy with, so a member of our team has reached out via email in hopes of assisting you. You also can just send it directly to service@homrain.com regarding this issue. We are eager to find a way to do so!
We appreciate you bringing this to our attention so that we can do our due diligence to prevent it from occurring in the future. We really hope to have been able to improve your experience, and as a result your overall view of Homrain. If there is anything else we can assist with, please don't hesitate to be in touch with us.
Thank you again for taking the time to speak with us today!
Have a lovely day!
Homrain Customer Care
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