Their policy, is that you will only be refunded for shipping. What kind of businesses have a policy like that? Bad business practices, no customer care or concern. I placed my order, I paid for expedi... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Phoenix was very helpful in helping me to change an my order to a different color dress. She did a wonderful job!!
Bedrijf heeft geantwoord
Achtung! Qualitativ bei weitem nicht so schön und hochwertig, wie es auf Homrain.de abgebildet und angepriesen ist. Retouren werden nur bezahlt, wenn das Kleid kaputt ist. Jeglicher Schönheitsfehle... Toon meer
Bedrijf heeft geantwoord
Das Kleid hat leider überhaupt nicht gepasst und die Qualität lässt auch etwas zu wünschen übrig. Das größere Problem ist allerdings, dass auf meine Rücksende Anfrage nach 6 Wochen trotz mehrmaliger N... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Homrain is a global online retail company that delivers products directly to consumers around the world.It was established in 2017, and registered brand trademark in 2017. We specialises in women apparel and accessories, especially in prom dresses, bridesmaid dresses and wedding party dresses, also with party accessories.We have our own factory and long-term supplier.We can make to order for all customers with many requirements in special occasion dresses.
Contactgegevens
China
- www.homrain.com
1,8
Slecht
255 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
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Do not order from here, misrepresented delivery date
Misrepresented delivery date when placing order. I paid for expedited delivery on 2/25 since I needed this for an occasion. I sent email looking for a delivery update and received a generic response saying it’s still processing and would let me know once shipped. As of 3/7 no response. I emailed them twice asking to cancel and provide me a refund and they refuse to respond so I called my credit card company to dispute the transaction. Do not order from here! Scammers
24 februari 2024
Review zonder uitnodiging
Antwoord van Homrain
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@homrain.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
Der schlechteste Service
Der schlechteste Service, den ich je erlebt habe. Ich musste aufgrund des schlechten Services Mahngebühren bezahlen, da mir wochenlang nicht auf Mails geantwortet wird. Wenn geantwortet wird, ist es nicht hilfreich. Ich werde nie wieder auf Homrain etwas bestellen.
27 januari 2024
Review zonder uitnodiging
Antwoord van Homrain
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@homrain.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
Are using my picture as false advertising
I didn’t buy from them yet they are using a picture of my in their website to sell a dress for $130 when the dress is $850 from Sherri hill. I do not want to be associated with this false advertising. The reviews on their website are also fake, they have screenshotted pictures of my friends and put fake names saying they love the dresses.
12 februari 2024
Review zonder uitnodiging
Antwoord van Homrain
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@homrain.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
FALSE ADVERTISEMENT
The dress I received was nothing like I saw online and did not fit despite getting the absolute smallest size. IT WAS HUGE! They were not willing to let me return the dress even though it was unworn except when I tried it. STAY AWAY!!
2 januari 2024
Review zonder uitnodiging
Antwoord van Homrain
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@homrain.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
Scam - do not buy from them
Do not buy!!!
Ordered what looked like a beautiful dress online for my daughter’s dance. The dress took two weeks to arrive - the dress was nothing like the photo. I paid $145.79 for an ugly cheap quality dress. The design pattern, color, material, and sequins were nothing like the photo. The sequins were falling off all over the floor as she opened the bag. No tag on the dress which seemed very odd. Needless today say - Extremely disappointing and I would never purchase from them again. My daughter was very upset. I’ve contacted them to return the dress and I’m still waiting for a response. There is NO phone number to call only email. Do NOT purchase from them!!! Apparently- multiple people are having the same issues. This company doesn’t even deserve a star !
13 januari 2024
Review zonder uitnodiging
Antwoord van Homrain
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@homrain.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
The dress I ordered was sent back by…
The dress I ordered was sent back by the postal station before I could pick it up. I've contacted the support mail three times, all of my mails were ignored. I never received an answer or a refund. DO NOT BUY
Edit June 2024: I was recently contacted by the support department and offered a refund of 40%, then 40% and a voucher for the remaining 60%. After I said that was not acceptable to me, I was finally given a full compensation. I do hope they keep more on top of their customer support than in the beginning of this year.
9 januari 2024
Review zonder uitnodiging
Antwoord van Homrain
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@homrain.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
This company don't deserve any star
This company does't deserve any star. The dress picture doesn't look at all like the dress they sent. It was so ugly that my daughter didn't even try it. This company is an scam. The material is horrible and it looks like it's handmade by a little kid. Horrible quality. The dress doesn't have any label so you don't know where is it made or if its new? The company made me paid to ship the dress back, shipping cost was $8 and the also charged me $18 for their shipping, which is double than real shipping cost. So they also scam you on the shipping. They shouldn't charge shipping when you don't receive what you bought. SCAM DO NOT BUY. I wish I could post the pictures. I wrote a review on their website and they never posted it. So even their reviews are fake.
6 oktober 2023
Review zonder uitnodiging
Antwoord van Homrain
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@homrain.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
If I could give this company zero stars…
If I could give this company zero stars I would. I emailed them to check the status of my order and when they wrote back saying it would arrive the day before homecoming I requested to cancel it. They even asked me in my email if I’d like to cancel it. I NEVER heard back from them and never received a refund. I now have a $100 homecoming dress in my closet that I didn’t wear! Do not buy from this company!
18 september 2023
Review zonder uitnodiging
Antwoord van Homrain
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@homrain.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
Ordered a homecoming dress for my…
Ordered a homecoming dress for my daughter. In took 32 days to come in missing homecoming. To make matters worse it was tailored wrong and would not have fit anyway. To make matters even worse. They refuse to do a return.
This is the Chinese stealing out money and out information. They need to be stopped and stopped now. These people at Homrain.com are total POS. Don’t buy from them
11/2/2023
2 november 2023
Review zonder uitnodiging
Antwoord van Homrain
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@homrain.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
Those 5 star reviews are BS
Those 5 star reviews are BS. They don’t deserve a star period. Please don’t not buy from HOMRAIN. Believe every single one of those 1 star reviews. The photos being advertised doesn’t look anything close to the product. I immediately tried to get a refund once I received my package. The refund process has been a joke. Still waiting to get my $236.00 refunded.
13 oktober 2023
Review zonder uitnodiging
Antwoord van Homrain
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@homrain.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
Absolutely horrible
Absolutely horrible. This company is a joke. It's coming from out of the country, and you can never speak to a human. My expedited shipping for the dress I ordered came 2 weeks late. Cannot reach a soul for support.
I'm extremely dissatisfied and annoyed. DO NOT ORDER FROM HOMRAIN. The dress is ugly, not what it looks like online.
27 oktober 2023
Review zonder uitnodiging
Antwoord van Homrain
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@homrain.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
DO NOT ORDER FROM HOMRAIN
DO NOT ORDER FROM HOMRAIN! I got the dress I ordered in the timeframe they stated but it should have been a 14 and it’s not even close. It’s more like a 6. Material was cheap. I emailed to start the return process and all my emails were answered UNTIL they received their dress back, then silence! They got their product and I’m out the $150! I’ve sent numerous emails to no avail! Don’t waste your money!
16 september 2023
Review zonder uitnodiging
Antwoord van Homrain
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@homrain.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
Impossible to do a return!
I ordered my daughter’s HOCO dress in July. It got lost in transit and didn’t arrive till September. When it finally arrived, it did not fit my daughter. I emailed the company three times to start the return process and they never emailed me back. There is no other way to contact the company besides by email. $150 wasted.
18 oktober 2023
Review zonder uitnodiging
Antwoord van Homrain
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@homrain.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
where is my dress?
i ordered a dress on october 11 and it still hasn’t been shipped out yet, how long does it take to sent? the order number is WBHRUS15864
11 oktober 2023
Review zonder uitnodiging
Antwoord van Homrain
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@homrain.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
Filling a claim with the better…
Filling a claim with the better business bureau so they can longer operate with in the United States. They do not send your order within the shipping days that they say they will. Do not order from this company. It’s been weeks, homecoming is over I no longer even need the dress. They do not respond to emails or the chat on their website. I’m moving in two weeks so I will no longer even have the same address they have on file for the shipment and they won’t get my new address because they don’t read their emails. The good reviews on here are fake if you read them they all sound the same.
3 oktober 2023
Review zonder uitnodiging
Antwoord van Homrain
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@homrain.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
Scam
Scam! Shipping in 6 - 10 business days they say. Haven't even shopped it after 8 days and do not reply to emails. This company is a fraud
25 september 2023
Review zonder uitnodiging
Antwoord van Homrain
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@homrain.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
Slip Mini For Date Night
Every woman needs a go-to flirty find and this satin slip dress fits the bill. Its beautifully minimalist cut flatters at every twist and turn. Whether for low key meetups or dimly lit cocktail spots - it always steals the show.
16 september 2023
Review zonder uitnodiging
Antwoord van Homrain
Dear customer,
Thank you very much for being part of Homrain!! We appreciate your business and hope to serve you again soon!
Best Regards,
Homrain Customer Care
Ordered dresses on August 30th 2023
Ordered dresses on August 30th 2023. Paid for the dresses and was charged on my credit card. I have never received any confirmation in regards to the dress besides order number that’s it. You cannot get ahold of anyone from this company. Need dress by October 16th. A this point frustrated because I spent $256 for 2 dresses and as of 9/30/23 still nothing. I have emailed the company 4 times and tried live chat 3 times still nothing. My advice do not order from them!!!!
30 augustus 2023
Review zonder uitnodiging
Antwoord van Homrain
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@homrain.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
Ignoring my return request!
Recently purchased two dresses. Paid for express delivery. They were not delivered in the promised time. Need to return one (yes, I read the return policy) but they are not responding to my emails. Grrrrrr!
31 augustus 2023
Review zonder uitnodiging
Antwoord van Homrain
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@homrain.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
WBHRUS13884 Is my order number
WBHRUS13884 Is my order number. I have reached out to Homrain using the only email address they give on their site. They have never replied. I spent $300 in shipping and dresses and the dresses are not wearable. No one will reply so what is a consumer to do? Definitely a scam site that is not reputable and cares nothing about reputation or clients.
10 september 2023
Review zonder uitnodiging
Antwoord van Homrain
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@homrain.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
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