Best Turbos Reviews 

71
TrustScore 4 uit 5

3,8

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Beoordeeld met 5 van de 5 sterren

Excellent, very helpful. Sent the regulator the same day. worked perfectly, I had found it very difficult to find the correct part elsewhere but Karol sorted everything out. Count be happier. A1

Beoordeeld met 1 van de 5 sterren

Firma mnie zawiodła. Jeżeli rura od turbosprężarki ci spadnie i nie masz mocy, to założą ci ją, rozwiązując problem, a potem wypiaskują ci starą turbosprężarkę aby wyglądała jak nowa, wymienią ci filt... Toon meer

Beoordeeld met 5 van de 5 sterren

Thanks to Best Turbos for repairing my bmw 120d. Very quick professional service. Guys explained me how turbo system works and what had happened to my turbocharger and how to avoid further problems. V... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Excellent service- replacement turbos (x 2 for my BMW 535d) were received well packaged. My local garage fitted them and this was around 3 months ago.. The car since then has driven and performs super... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Autobedrijf/Garage

Geschreven door het bedrijf

Best Turbos is the UK's #1 Turbocharger Supplier, With over 1000+ Turbos in Stock, we supply turbos and parts to over 500 garages across Midlands and All over Uk. We also Replace Turbos on Customer Vehicles with 2 years warranty, Specialising on Land Rover Turbos. Located Conveniently at Oldbury, Birmingham, we have been serving the community and car enthusiasts for over a decade.


Contactgegevens

3,8

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TrustScore 4 uit 5

71 reviews

5 sterren
4 sterren
3 sterren
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1 ster

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3,8

Alle reviews

(71)

7 reviews in de afgelopen 12 maanden

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Beoordeeld met 4 van de 5 sterren

I had the turbocharger on my 2012…

I had the turbocharger on my 2012 Mercedes Benz C-Class replaced at Best Turbos, and the experience was flawless. The team was very Knowledgeable and kept me informed every step of the way. After the repair, my car's performance was noticeably improved, and it's been running perfectly ever since. Five for their excellent service.

4 augustus 2024
Beoordeeld met 5 van de 5 sterren

Best Turbos truly lived up to their…

Best Turbos truly lived up to their name! I brought in my 201 Volkswagen Golf GTD for a turbocharger repair after experiencing a drop in power and some strange noises. The team quickly diagnosed the issue and had it fixed in no time. The car now feels as powerful as the day I bought it. Excellent service, and the staff was very knowledgeable and friendly. Highly recommended.

4 juli 2024
Beoordeeld met 4 van de 5 sterren

Best garage for turbo repairs

Best garage for turbo repairs. Highly recommended. Repaired my 1 series diesel BMW when others mis diagnosed issue. Great customer service. Reasonable charge. Free diagnosis. fully guaranteed work.

2 augustus 2024
Beoordeeld met 5 van de 5 sterren

Excellent turn around time

Excellent turn around time and an in depth turbo analysis and explanation as to what was happening with the car. Their prices are fare and well worth the service they provide. I will be sending anybody with turbo difficulties there.

15 juli 2024
Beoordeeld met 5 van de 5 sterren

Definitely recommended

Definitely recommended! Very happy with the service I revived from Best Turbos. Very fast and efficient. The lads were very polite and helpful. Will definitely be using them again! Thank you.

5 juli 2024
Beoordeeld met 5 van de 5 sterren

They know Range Rover Like the back of their hands

I was visiting Cadbury World in Birmingham driving from London, my car started smoking just off the motorway. We stopped immediately, and searched on google with the symptom. Best Turbos website came up on search results speaking to them we took the car to their garage which just off the junction. They diagnosed a DPF problem on the vehicle and upon learning we are travelling from London, They prioritised our car and called a taxi so we can the kids to the Cadbury World. By the end of the day, They removed DPF from the vehicle, cleaned and put it all together, and even had a test drive on the motorway to make sure the car is safe to drive back to London. I couldn't believe how good these people are at their jobs, working like clockworks whilst being super considerate and humane. I just wish they had a branch in London so I can bring my car to them all the time.

1 juli 2024
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Antwoord van Best Turbos

Thank you for your kind words Andew, safe journey back home!

Beoordeeld met 5 van de 5 sterren

Range Rover Turbos fixed

Best Turbos did an amazing job fixing the turbos on my Range Rover. The staff was friendly and the repair was done quickly. My car runs like new again. Highly recommend it!

4 juni 2024
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Antwoord van Best Turbos

Thank you Mr. J Simpson

Beoordeeld met 5 van de 5 sterren

Peugeot 2008

Took my Peugeot 2008 here, service was super quick and easy. Reception team were very welcoming and the technicians were super helpful explaining the repairs my car needed!

3 mei 2024
Review zonder uitnodiging
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Antwoord van Best Turbos

Thanks Sian!

Beoordeeld met 5 van de 5 sterren

Had my BMW X6 30d took hear for a new…

Had my BMW X6 30d took hear for a new turbo from start to finish updates by what's app msgs I'm over the moon thank you to all the team

30 april 2024
Review zonder uitnodiging
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Antwoord van Best Turbos

Thanks Dave, we are glad we could be of help

Beoordeeld met 5 van de 5 sterren

Booked my 2015 BMW X5 3.0L dSE in for a…

Booked my 2015 BMW X5 3.0L dSE in for a turbo diagnostic after the engine light came on. Best Turbos weren't the closest garage, but they had the best reviews online. Took a while to get an appointment, which was frustrating, but they did a thorough check and found a faulty boost solenoid on the turbo. Car's driving fine now, no more warning light. Can't blame the workmanship.

12 april 2024
Review zonder uitnodiging
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Antwoord van Best Turbos

Thanks Pawel, we appreciate your patience and driving all the way to us!

Beoordeeld met 5 van de 5 sterren

Don't let these reviews fool you

Had my BMW 1 series turbo repaired, and it feels like a brand new car after, also done a free service as well. Very friendly and honest people. Don't understand why they have bad reviews here as their Google reviews are almost all 5 stars. Highly recommended.

13 april 2024
Review zonder uitnodiging
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Antwoord van Best Turbos

Thanks for you kind words

Beoordeeld met 1 van de 5 sterren

Serdecznie nie polecam ponieważ…

Serdecznie nie polecam ponieważ wprowadzają ludzi w błąd i naciągają na pieniądze. Pani za ladą mówi swoje a Mechanik co innego. Zapaliła mi się kontrolka silnika. Więc udałem się do mechanika ktury zrobil diagnostykę. Usterka to turbo i katalizator. Udałem się do best turbos i zaproponowali regeneracje turbo i czyszczenie katalizatora. Zasugerowalem że może lepiej wymienic na nowy katalizator i turbo . Oczywiście pani w biurze odradziła i powiedziała że mój katalizator i turbo naprawia i będę miał gwarancję . Po 6 miesiącach kontrolka silnika znowu się zapaliła i samochód został sprawdzony przez mechanika w best turbos. Okazało się że ten sam błąd katalizatora ktury był wcześniej . Dzisiaj Mechanik powiedzial że mam trzy możliwości 1 wymiana sond 2wymiana katalizatora i 3 wtryski. A moja gwarancja jest tylko na czyszczenie katalizatora a nie naprawę. Dlaczego nie powiedzieli mi tego pol roku temu że katalizator jest zepsuty tylko proponują czyszczenie za 550 £ ktore nic nie daje !!!

20 februari 2024
Review zonder uitnodiging
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Antwoord van Best Turbos

Hello. Thank you for taking the time to leave a review. We would like to clear up the situation as best as we can , to get a better understanding.
On our initial job 6 months ago we found that the shaft on the turbocharger had snapped and needed reconditioning, as well as the catayltic converter requiring our full chemical cleaning service as it was full of oil. We removed the filter, cleaned it out and fitted it back to the vehicle, programming it to the ECU to make sure it has no problems with self regeneration.
We do not replace the filters for brand new ones, that is not a service we provide here.
On our recent inspection we found fault codes coming from the catalytic converter (1.P0420:00-EC Catalyst System Efficiency Less Than Threshold -
Bank #1). We suggested that there could be a few potential problems. One of them being that the filter could be melted, the purge valve, O2 sensor being faulty or one of the injectors being faulty. We investigated the job we carried out previously and there is no blockage on the catalytic converter and the turbocharger is in full working order. The only symptom we had to work with was the engine light.
You requested we resolve the problem under the warranty we offer with the catalytic clean/ turbocharger fitting job, however after testing the backpressure manually on the catalytic converter we could conclude that it was still clean.
Kind regards
Best Turbos

Beoordeeld met 1 van de 5 sterren

I reconditioned the turbo

the turbo was reconditioned by them, after I received the turbo back, it could not be installed because they sent me another turbo. they said that the mechanic doesn't know how to put the turbo back on as an excuse. I towed the car to their garage, they forced the turbo to go in and when I finished all the assembly and put pressure on the installation to see if there are any leaks, of course the turbo is not properly fixed in its seat. after many disputes with them, they are still looking for a culprit instead of reaching an understanding. do not assume that they made a mistake. in the end I found out that my turbo was put up for sale on ebay and I have the proof. I was summoned to their garage, intimidated, humiliated, and they did not keep their word, being in a delicate situation. all the conversations I had with them have been recorded.

Finally i had to buy another turbo because they don’t want to give me my turbo back and the refund.

I did not refuse to pay in any way, only that you asked for the payment to be made by bank transfer, which was not possible without having access to the computer at home. I had the payment card with me and you did not accept the card payment because the card machine doesn't work in last 3 weeks. I called the police because you parked a car in front of my car specifying that you don't trust me. I had to call the garage to do the bank transfer. when I asked for hybrid turbo reconditioning, no one mentioned the fact that the turbo would have to be modified on the outside, which would cause installation difficulties. in this case I would have gone for a standard reconditioning. if you still think that only you are right, then I have nothing more to say. another turbo will be installed and I will send the turbo back. it depends on your attitude if you want to refund me.

Another turbo has been fitted, you won’t believe what they done when they force to fit their turbo, they use silicone on the turbo gasket and silicone on the turbo feeding pipe, that’s why turbo had the leak when we test it with pressure. If a small piece of silicone get inside the turbo, its gone, and after that they blame yourself, you did something wrong. OMG that’s a really shame for this company. they actually don’t give a penny for your car, they will take your money.

I’ll send the turbo to back to them, I’m expecting full refund from the turbo, my original turbo back and the invoice i paid when the car was recovered to their garage.

Update after 2 months

I found exactly same turbo at falcon developments, witch fits straight away at 850£ without turbo on exchange and now i understand this cowboys sell me donuts.

I actually lost because of them over 3000£ taking in consideration I didn’t work for 3 weeks.

They even bothered to send me the original turbo back or the refund of 850£ or just to find a way to be ok for everyone.

But don’t worry guys when you lose money, you lose nothing, when you lose your character, you lose everything.

This is the worst customer experience.

A camera has been fitted under the bonnet before they start the installation and they turned in different directions to not see anything. By side of that they said i have the permission to stay and watch how they fit the turbo. After i get the car at their garage, they didn’t left me to watch. This was the cherry on the top, so definitely they had something to hide.

1 december 2023
Review zonder uitnodiging
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Antwoord van Best Turbos

UPDATE: This full story with all receipts and evidence will be published for the public to see what you are trying to do. This will include: CCTV footage, video recording of fitment, photos, screenshots of conversations and phone conversations.

We are sorry you have felt this way about your experience at Best Turbos. We strive to provide our customers with the greatest standard of care. On the rare occasion a customer has felt our quality of service has been suboptimal, we work hard to resolve their concerns and minimise the disruptions they may face.

In this instance, you requested our regular remanufacturing services and, upon completion, demanded a hybrid turbo recondition. Out of our goodwill, we ensured the work done for hybridisation was completed at our expense to ensure this customer would be satisfied. A hybrid upgrade consists of modifying the intake casing and compressor wheel of the turbo – the exhaust side remains standard.

Our technicians worked long hours after work, over the weekend and on the following Monday (we received the hybrid request on Friday – the day we would have posted out the standard reconditioned turbo). You state the turbo is different but was shown in person two identical standard turbochargers which, compared to his hybrid unit, were all the same.

We were unsettled by the accusation that our turbo was 100% incorrect without the competence of the mechanic fitting the turbo even being questioned. We discussed the situation at length over WhatsApp and offered to recover the vehicle (at our expense) and fit the turbo under your and your mechanics' supervision to which you initially refused and then accepted on the 1st of December.

We would not offer such an offer if we didn’t trust our technicians and their competencies with decades of experience between them all.
The vehicle was recovered to us and was waiting for a ramp to be freed up. We cannot simply remove a vehicle that is halfway through its supply and fit so we worked to make sure to accommodate the vehicle before the end of the working day. We could not allow you to reside within the garage. This is to enforce our health and safety and adhere to our insurance policies. Our service provider left his busy schedule to accommodate the customer and even stood in the garage to record the installation for for you.

The turbo that was impossible to fit according to your mechanic was fitted by our technician in under 20 minutes (including the time needed to push the 2.2-ton vehicle with reduced manpower in the garage). You then purposely waited for the technicians to pack up for the day and move vehicles inside the garage for storage to tell us you would be taking the vehicle and recovering it back to your mechanic. We respected your request by calling back technicians who had just finished a full day of work and each had familial obligations to attend.

After all of this, you refused to pay for our services upon our agreement that if we fitted the turbo - you would cover the cost of recovery and the timed labour. You refused to pay and threatened to call the police when we enacted our procedures to protect our assets and payment policies. You spoke very inappropriately to our service provider asking if he (our staff member) wanted to stay in your house and collect payment. You left a 1-star review on Google then promptly deleted it to leave the review on Trustpilot instead. You displayed difficult behaviour even after we proved our stance was correct and would not accept your mechanic was at fault.

You are attempting to damage our reputation and in return, we are working to provide the full story with all accompanying evidence soon.

Beoordeeld met 1 van de 5 sterren

RANGE ROVER VOGUE L11ETN

Had my Range Rover in for new turbos in January. Car started leaking oil the day after (luckily I have my own ramps to inspect else I would not have noticed) to which they had to then collect the car and accused me of over filling the oil. They collected the car (apparently I was lucky they collected it as its my responsibility to drop it off after giving them £4300 to repair it and it not being done properly) and repaired it and dropped it back off. 2 days later the car goes into limp mode and has restricted performance and an engine light come on. I ring up frustrated as you can imagine being £4300 down with still a broken car. I have the car scanned at work and every fault is to do with the turbo's. I get told to only email / whatsapp as apparently on the phone they "don't like they way I treat them". I then have to pay another £606 for the apparent next fault which was the turbo bypass module. Don't believe this for one second but just a way of recouping some more money. The car is being used by someone who works for me, and he rings to tell me the engine is now seized 6 months later. Owned the car from new and never had problems and since they've touched it, its never been the same. Avoid this place at all costs, would not use them if it was the last place on earth. Ive seen the replies they give other customers on here which says alot about these guys, can't wait to see the excuses they use on this occasion. No wonder they have 2.8 stars.

3 januari 2023
Review zonder uitnodiging
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Antwoord van Best Turbos

Hi Sam, we are sorry to hear that your engine has seized and you are not happy with our service. According to our system, you have had the turbos repaired and the dpf cleaned on January 2023, and we also changed the bypass control unit.

I would like to take this opportunity to point out that if our workmanship was at fault, the turbos would've failed or the engine would be seized straight away, not 6 months later. The engine could seize for a number of reason, just because we've repaired your turbocharger, doesn't mean our workmanship was the reason for your engine being seized. Do let us know if you've found the reason why it happened in the first place. We are committed to serve the public the best way possible and we have recently established a new aftercare centre. Please let us know if we can do anything to help you.

Kind Regards
Best Turbos

Beoordeeld met 1 van de 5 sterren

Isuzu d max nightmare

Put my isuzu d max in for turbo failure 3 weeks later after several phone calls was told it was the full cylinder head needed replaced 3 weeks later told needs an engine £3000 +£2000 labour 2 months later £5000 for engine £2000 labour then offers me £2000 for the d max

1 juni 2023
Review zonder uitnodiging
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Antwoord van Best Turbos

Hello. Thank you for taking the time to reach out to us.
Unfortunately, the incident you are describing does not sound familiar. We have checked the Isuzu vehicle details in our system around the date you suggested you had this problem, and we have nothing in our records. We have no sales transactions regarding your name and it is also quite strange to us that you mentioned we offered a quote regarding an engine rebuild, as this is not a service we provide. If you could please contact us so we can discuss details further and see what has happened.
Kind regards
Best Turbos

Beoordeeld met 2 van de 5 sterren

Sold me a turbo that wasn't in stock

Sold me a turbo that wasn't in stock, so I would need to wait for the other to be returned/exchanged, or I can remove mine and send it in to be refurbished - given this would result in an extra 3 days of my van sitting on a lift, I'm not sure why they think this is a suitable alternative.

I asked about sending a different brand - surprisingly this was also out of stock!

It takes multiple phone calls to get through before they answer, which is less than ideal.

I went to an alternative who had the replacement turbo with me in less than 24 hours, offers a free return label, is cheaper and has a smaller deposit. AND they answer the phone first time. So other than the wasted time, it worked out better for me overall.

I will say the refund was initiated and processed quickly, so 2 stars instead of 1.

31 augustus 2023
Review zonder uitnodiging
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Antwoord van Best Turbos

Hi Ryan, sorry to hear you had a bad experience, i apologise on behalf of the team. As well as selling turbochargers via our webshop, we also supply turbocharger and parts to over 1000 Garages all over the UK and europe. Which means the stock is always moving. We are improving our service and appreciate your feedback.

Beoordeeld met 5 van de 5 sterren

BRILLIANT SERVICE

BRILLIANT SERVICE, VERY HONEST AND PROFESSIONAL PEOPLE HIGHLY RECOMENDED.

22 februari 2023
Review zonder uitnodiging
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Antwoord van Best Turbos

Thanks Aasif for your kind words

Beoordeeld met 5 van de 5 sterren

These Guys have done a brilliant job

These Guys have done a brilliant job, on my sons C250 Mercedes, the quality of work was excellent, the customer service also brilliant, they gave a time it would be done and on time it was, the price they quoted, was the price we paid, would fully recommend them, well done guy's..

21 november 2022
Review zonder uitnodiging
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Antwoord van Best Turbos

Thanks Ian for your kind words

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