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Best Electric Radiators Reviews 

1.521
TrustScore 4.5 uit 5

4,7

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I’d like to thank you for your excellent customer service. I realised at 5pm that I’d ordered the wrong radiator and sent a message via the website. I got an email message from a real person at 6pm t... Toon meer

Beoordeeld met 5 van de 5 sterren

Very happy with ceramic heaters. Delivered next day. Very easy and straightforward to install. Can buy stand for free standing device. Unmatched performance.

Beoordeeld met 5 van de 5 sterren

They found, while packaging, a little scratch in the product being delivered and decided to give me the option to have it at a significant discount, or take a more expensive replacement for the same p... Toon meer

Beoordeeld met 5 van de 5 sterren

Very happy with whole experience from queries about the radiators before buying our initial two earlier in November, speedy deliveries, help with small query once the first two received, which not... Toon meer

Bedrijfsgegevens

  1. Radiateurwinkel
  2. Verwarmingsinstallateur
  3. Verwarmingsapparatuur leverancier

Geschreven door het bedrijf

Since 2014, Best Electric Radiators has been creating modern, energy-efficient electric heating solutions for homes across the UK. Our LOT20-compliant wall-mounted radiators and heaters are ultra-slim, easy to control, and beautifully designed to suit any room. Made in the EU and distributed throughout the UK, we’re proud to be the highest-rated brand on TrustPilot in our market.


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 100% van zijn negatieve reviews beantwoord

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4,7

Alle reviews

(1.521)

75 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 4 van de 5 sterren

Nice radiator

The 1500mm rad is good looking. However, I am disappointed and surprised that I had to buy a longer power cable as the one supplied was not long enough. The main pictures on the website do not show the power cable.

21 maart 2024
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Antwoord van Best Electric Radiators

Dear Alan,

Thank you for taking the time to write a review for our company.

The radiator you have purchased includes a 1m cable as standard. This cable length is normally sufficient for most installations however we supply longer cables if required.

On occasions, customers have mentioned the 1m cable is too long, and other occasions too short, however in our experience 1m is the most prefered length.

Please do not hesitate to contact us if you have any further questions or require our support.

Best regards,

Best Electric Radiators Customer Support.

Beoordeeld met 5 van de 5 sterren

Good radiator, app instructions need to be easier

Radiator itself is easy to attach to the wall and it is working well. Knocked a star off as I cannot access the app for programming due to the gadget they supplied needing a usb port on the router for it to work and I don’t have one on mine. I tried sending a Facebook message but no reply. You can program it using the small digital display on the radiator but I bought it specifically for the convenience of the app. Update: after the phone call from customer service I have successfully installed the app and after a bit of figuring it out I can now access the program and instant boost function.

18 maart 2024
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Antwoord van Best Electric Radiators

Hi Samantha,

Thank you for taking time to review our company.

Following our telephone conversation, we can confirm that the USB can be connected into any power supply in your home as it does not need a direct connection into the router.

Please do not hesitate to contact us if you have any further questions or require our support.

Best regards,

Best Electric Customer Support.

Beoordeeld met 1 van de 5 sterren

Expensive and poor quality radiator

The radiator looks great but I only had problems since I bought . First there was a loud noise, I had problems with the switch and the on and off button (controle panel) is broken. What made me write this review was that I was advised to use the socket switch to switch it on and of. For a £450 radiator there shouldn’t be issues with a radiator that was used only for 2/3 months.

8 maart 2024
Review zonder uitnodiging
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Antwoord van Best Electric Radiators

Dear Mercedes,

Thank you for review and time on the telephone last week

Following the collection and return of your radiator, our heating technicians have discovered evidence of damage to your radiator. This was cause during the initial transit from our depot to your delivery address. As a result, the components have been replaced, fully tested and serviced and your radiator is running perfectly.

We would like to apologise for any inconvenience this has caused.

This was an isolated case however we hope you were pleased with our prompt and swift resolution.

Regards,

Best Electric Radiators Customer Support.

Beoordeeld met 5 van de 5 sterren

The radiators are modern

The radiators are modern, slim and get up to temperature quickly. Best of all they are very simple to use and set up. The biggest problem I had fitting them was getting the grub screws in the back but a magnetic screwdriver solved that.

21 februari 2024
Beoordeeld met 5 van de 5 sterren

Brilliant performance radiator

The radiator arrived in good condition, was well packaged and around 24 hours after making the order.
The radiator is very quick and gets the room to the correct temp in hardly any time even though the room is at the larger end of the volume stated.
Performance and build quality is excellent and we would buy again.

27 februari 2024
Beoordeeld met 4 van de 5 sterren

Radiator is great

Radiator is great, works very well and look smart. The only bad thing is the cable connection is from under the radiator and once hung on the wall you can see it.(would have been best cable to get connected from behind not to be visible.

21 februari 2024
Logo Best Electric Radiators

Antwoord van Best Electric Radiators

Dear Elvir,

Thank you for taking the time to write a review.

Unlike similar electric radiators in the market, the Slimline Curve has a 'detachable' cable to allow users to remove the radiator from the wall with minimal ease. It also allows user to purchase shorter or longer cables if required.

The cable has to be visible because the 3 pin plug can not be hidden behind the radiator due to the depth of the plug.

To minimise the visibility of the cable we recommend hiding the flex behind the radiator. Alternatively you can purchase a right angled cable which reduces the exposure of the cable.

Another option is to have a fixed spur fixed behind the radiator and remove the plug from the power cable.

Please let us know if you would like to chat through these options.

Regards,

Best Electric Customer Service Team.

Beoordeeld met 5 van de 5 sterren

A great radiator that is easy to use.

After talking with one of the best electric radiator representatives, we discuss the, size of the room, the use of the room.
From the conversation I ordered the radiator I needed online.
It arrived within two working days.
It is light and easy to handle. It has a template for fixing the brackets to the wall.
I fitted it myself using the raw plugs and screws provided. Hooked the radiator on, secured it using the screws provided, plugged it in and job done.
It works brilliantly. The timer is easy to use and setting the temperature is simple.
Very happy.

26 januari 2024
Beoordeeld met 5 van de 5 sterren

Just brilliant.

In praising the amazing customer care it’s easy to overlook the fact that the radiators are really good as well.
The whole experience of dealing with Best Electric has just been brilliant.

25 januari 2024
Beoordeeld met 5 van de 5 sterren

Well chuffed.

Fast delivery arrived a day earlier then expected. excellent product at last ive got a bathroom that doesn't feel like a fridge/freezer and very energy efficient.

16 januari 2024
Beoordeeld met 5 van de 5 sterren

Electric Radiator 900W

Great service and James was very helpful and understanding after I ordered the wrong size 🙈 Hassle free and speedy replacement and returns process thanks again highly recommended company and products 👏👏👏

4 januari 2024

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