Hi Last week I was talking with Adrian a vip manager because Rob was off as I was experiencing some problems with games etc, I sent him the screenshots that was from Monday till Wednesday, then a... Toon meer
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Games are brilliant but when getting bonus it's appalling av been with Batman for years never won anything it's a shame coz it's a good site for games just wish it pay out doubt it
Bedrijf heeft geantwoord
I’ve played on Betmac1 for a while and it’s easily one of the better sites I’ve used. The slots actually feel fair — I’ve had decent wins and the payouts always came through without stress. Never fe... Toon meer
Bedrijf heeft geantwoord
I’ve played on Betmac1 for a while and it’s easily one of the better sites I’ve used. The slots actually feel fair — I’ve had decent wins and the payouts always came through without stress. Never... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Betmac captures the full spectrum of modern gambling, from high-energy slots to immersive live dealer rooms that recreate the authentic atmosphere of a world-class casino. So whether you are a newcomer or a seasoned pro, BetMac caters to every level of expertise. Our library spans from nostalgic, fruit-themed classics with intuitive gameplay to cutting-edge video slots featuring advanced multipliers, unique symbols, and high-volatility mechanics. The crown jewel of the experience is our Live Casino. Powered by industry-leading providers, our live rooms bring the casino floor to your screen in stunning detail. Join a table at any time to test your skills in roulette, baccarat, or blackjack against professional dealers and real opponents—all in real-time.
Contactgegevens
Curaçao
- www.betmac1.com
Houd rekening met het volgende
3,0
Gemiddeld
131 reviews
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Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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I already sent you all emails to your…
I already sent you all emails to your official support address, multiple times, and I have also provided my Betmach account number here on Trustpilot.
Still you claim that you “cannot find” my account, which is extremely concerningSince Trustpilot does not allow me to share my email address publicly, I gave you the one piece of information you absolutely need to verify my account:
my Betmach account ID, which I already submitted in my previous reply.Yet you continue to ignore this and pretend that you are unable to locate my profile.
This raises serious questions about your transparency and your willingness to cooperate regarding my GDPR request — which you have been avoiding for weeks.I sent you six GDPR requests, and you did not reply to any of them, not even with a simple confirmation email.
This is a clear violation of GDPR Article 12, which requires timely communication.So please stop asking again for information that has already been provided.
Find my account using the account number I gave you, and respond to my GDPR request accordingly.
I expect a proper, legal, and timely response — not more excuses.
3 december 2025
Review zonder uitnodiging
Antwoord van Betmac1
Hi Mr Bihari
Can you please confirm to which email address you sent your emails and your GDPR req since you constantly mention Betmach acc and our platform is Betmac and additionally as we mentioned multiple times we have never received any communication from your email address stated here so we suspect you have made a mistake by mixing our platform with another one called Betmach
Thanks in advance
Regards
I had big hopes for this casino
I had big hopes for this casino, I opened an account 2 months ago and deposited around 3-5 hundred pounds to test the games. Love the selection of games but I was very disappointed in the payouts, very low and with that feeling (that all gamblers know) of not having any chance to win.
I suspended my account for a month which will expire on 26th this month, I will give it another try and hope that the great reviews i saw here when I decided to open my account will materialise for me as well at least a little bit as last time it was absolutely dreadful!
I will update this review and hopefully it will prove to be a great casino and update it to 5 stars 🌟
18 oktober 2025
Review zonder uitnodiging
Antwoord van Betmac1
Hi there,
Thank you for sharing your experience with us, and do note that we’re really glad to hear that you’ll be giving us another try, so we truly hope your next experience is a much more positive one.
As you know, our game outcomes are completely random, but we always aim to offer a fair, enjoyable, and responsible environment for all players.
In the meantime if there’s anything you’d like us to look into before your return — or if you have any questions at all — please feel free to reach out. We’re here to help 24/7 both via live chat or at support@betmac.com
Thank you again for your feedback
Kind regards,
Great site great customer service…
Great site great customer service thanks Jared top service
7 november 2025
Review zonder uitnodiging
Antwoord van Betmac1
Thank you so much, Emma!
We’re thrilled to hear you had a great experience and that Jared took good care of you. We’ll be sure to pass on your kind words to him.
Hope to see you back soon!
Regards,
Absolute scam of a company
Absolute scam of a company. Very poor rtp avoid. They wont pay you if you win
29 oktober 2025
Review zonder uitnodiging
Antwoord van Betmac1
Hi Lee,
First of all, we’re sorry to hear you feel this way, but when it comes to withdrawals, please rest assured that all player winnings are paid regularly
within 24 to 48 hours after account verification is completed.
Furthermore, regarding the RTP, all our games are provided by licensed and certified providers, ensuring fair and verified payout percentages that meet strict industry standards.
So, as per all of the above at this stage, we consider your review incomplete and unjustified, and in addition, we'll need more information from your side to properly investigate and respond.
That's why we ask you to reach out to our Support Team via live chat or support@betmac.com with additional information regarding the issues you've experienced on our website, all in order for us to properly respond
Kind regards,
I've been playing with the site a while…
I've been playing with the site a while now and never had a problem until today
I had a £100 bonus off them as a gesture, wagering x35. I played the 100 and lost it. Bonus is expired. Been depositing since and went to buy some spins and it wouldn't let me. Spoke to live chat who has advised me that it don't matter if I lost the bonus and I'd still have to keep depositing my own money and if I win it will go off the wagering on the expired bonus. So basically I have to keep depositing over a grand and half to pay off an expired bonus which I used and never won off. Absolute nightmare on live chat. Why am I going to keep depositing to pay off the 35x wagering on an expired bonus??? Never ever again.
UPDATE.....
Emailed support and they dealt with my complaint very quickly and sorted the issue out for me. Very impressed. Thank you kindly much appreciated.
20 oktober 2025
Review zonder uitnodiging
Antwoord van Betmac1
Hi Sandra,
First of all, thank you for updating your review and for giving our team the opportunity to resolve the issue — we really appreciate it!
We’re also very glad to hear that our support team was able to clarify and sort everything out quickly for you.
We truly value your patience and understanding, and should you ever need further assistance, please don’t hesitate to reach out — we’re always here to help
both via live chat and at support@betmac.com 24/7
Kind regards,
That casino lay to people.
That casino lay to people.
Is not fast withdrawal and pay proces take to 48 hours it is joke.Am spend about £500 and win nothing am not happy wit that.If you dont want to luz yours money dont play on that casino
13 oktober 2025
Review zonder uitnodiging
Antwoord van Betmac1
Hi there,
Thank you for your feedback. After reviewing your user's account, we can confirm that your withdrawal was actually pending for around 5 hours before being canceled on your end, and without any account verification being complete
That is why we kindly advise allowing the process to complete next time, as withdrawals are typically processed within the stated timeframe, but only after account verification is completed
Best regards,
definitely a legitimate casino
definitely a legitimate casino, I used credit card to make deposit and was allowed to make withdrawal onto another account, great selection of games and bonuses, live chat always helpful, keep up the great work guys
9 oktober 2025
Review zonder uitnodiging
Antwoord van Betmac1
Dear Sonia,
Thank you so much for your kind words and for sharing your experience! We’re really happy to hear that you’ve enjoyed our games, bonuses, and support team. Your feedback truly means a lot to us.
Wishing you the best of luck in your next sessions!
Best regards,
So played this few times never won…
So played this few times never won anything then decided to do a 100% money match.
I got my winnings up too over 300 a was half way to wagering when I decided to change my game then the money just disappeared.
Spoke with customer service a was told that it was my fault a once it had been cancelled there was nothing they could do.
Who would cancel the bonus when I had over 300 in the account.
Spoke with someone called rayan who was no help a just kept telling me that I had cancelled it myself an it was lost.
What a joke avoid this site
29 september 2025
Review zonder uitnodiging
Antwoord van Betmac1
Hi Gary,
Thank you for reaching out and for sharing your feedback with us.
We understand how disappointing this must have felt. Still, after reviewing your case, we’d like to clarify that the bonus was cancelled automatically once a withdrawal was requested on your end, before the wagering requirements had been fully met.
This is also completely in line with our terms, as per which any active bonus balance is forfeited if wagering is not completed prior to requesting a withdrawal.
Once again, we are sorry for the disappointment
Regards
Been using betmac verified my account…
Been using betmac verified my account same day had some losses deposited 20 2 days ago normally I depo 150 or a 100 just tryed 20 low stakes no word of a lie cashed out 1900 went in my account next day can’t fault them Obs u don’t always win I’ve lost around 400 today but that’s gambling I would 100 recommend this casino from my experience 👍👍
18 september 2025
Review zonder uitnodiging
Antwoord van Betmac1
Dear Norman
Thank you so much for sharing your experience!
We’re really glad to hear your account verification and withdrawals went smoothly, and it’s great to know you’d recommend us. You’re absolutely right – sometimes you win, sometimes you lose, but we’ll always do our best to make sure the process is fair and fast.
We truly appreciate your trust and look forward to seeing you again soon!
Regards,
Untrustworthy site
To all, do yourselves a favour and read through the reviews that unhappy customers have wrote! I've seen a few reviews all saying the same thing that when they try to email betmac it bounces back and it's the same reply back to each one." There's a chance that there's a small typo error" how can we all have typed the wrong email address cuz yes it happened to me aswell, please read this and take something from it
18 september 2025
Review zonder uitnodiging
Antwoord van Betmac1
Hi there,
Firs of all thank you for sharing your feedback.
We’re sorry to hear about the issues you've experienced while trying to contact us via email but please note that our official support email is support@betmac.com and you can always reach us there directly. And in addition if you experienced a bounce-back, it might have been due to a small typo in the address just as advised
Still we’re here to help, so please don’t hesitate to contact us at the correct email above, and our team will gladly assist you.
Regards
I've being betmac for a few months the…
I've being betmac for a few months the site has a big selection of games, I've won and I've lost I've just had a £400 win decided to withdraw hopefully everything goes well has I really like the site, I'll keep you posted of the outcome
3 september 2025
Review zonder uitnodiging
Antwoord van Betmac1
Hi Ryan,
Thanks for sharing your experience!
We're so glad to hear that you're enjoying the wide selection of games, and congratulations on your win!
We also hope that the withdrawal process went smoothly for you
Last, we’re here to help, so if you have any questions or need additional assistance, please don’t hesitate to reach out via live chat or at support@betmac.com
Regards,
I had a positive experience overall
I had a positive experience overall, the games run without problems and the payment process is fast and secure.
26 augustus 2025
Antwoord van Betmac1
Hi Silke,
Thank you for your positive feedback! We're really glad to hear that everything ran smoothly for you — from the games to the payment process.
It’s also great to know you had a good experience overall.
At last, if you ever need additional assistance or have any suggestions, feel free to reach out — we’re always happy to help, both via chat or at support@betmac.com
Best regards,
The site works very smoothly
The site works very smoothly, deposits and withdrawals are quick and I never faced any issues. It feels reliable and easy to use.
26 augustus 2025
Antwoord van Betmac1
Hi Andre,
Thank you for your great feedback! We're really happy to hear that the site is running smoothly for you and that your experience with deposits and withdrawals has been seamless.
It's also great to know that everything feels reliable and easy to use , since that's exactly what we aim for!
At last, if you ever need any support or have suggestions, feel free to reach out — we're always here to help both via chat or via email at support@betmac.com
Best regards,
Customer support is available 24/7
Customer support is available 24/7, which is handy. Had a glitch with a game not loading, contacted them, and they fixed it quick. Even threw in some free spins for the trouble. Nice touch!
25 augustus 2025
Antwoord van Betmac1
Hi Andreas,
Thanks so much for your feedback!
We're really glad to hear that our support team was able to quickly resolve the issue with the free spins offer
Also, if you ever need any further assistance, our support remains available 24/7, both via chat and at support@betmac.com always happy to help.
Best regards,
I play on my commute
I play on my commute, and it’s never crashed or lagged. Won a bit on a table game last night, and the withdrawal was in my account within 24 hours. Top stuff.
23 augustus 2025
Antwoord van Betmac1
Dear Alistair
Thank you for sharing your feedback.
We’re pleased to hear that you’ve had a smooth experience both with gameplay and withdrawals.
We truly appreciate your kind words and wish you continued enjoyment with our games.
And don't forget, in case you need any additional support, our Team remains here for you 24/7 both via chat and via email at support@betmac.com
Warm regards,
As a VIP
As a VIP, I’ve got a manager who’s proper helpful. Won big on roulette last week, messaged them, and my withdrawal was sorted same day. Never had such quick service on other sites!
13 augustus 2025
Antwoord van Betmac1
Hi Karin,
That’s great to hear.
Having someone you can reach out to directly, who actually gets things sorted without the back-and-forth, makes a huge difference.
And congrats on the roulette win, and getting your withdrawal processed so quickly. This kind of service is what we aim for
Thanks for sharing!
I only have one account with my details…
I only have one account with my details on are you for real I didn’t even use your bonus I won the grand prize and youse won’t pay cause the site is a scam and I used my own money too win the 280 thousand pound if I was breaching your rules why where youse still take my money illegal payments and 7 accounts what are you talking about I have one account in my name
12 augustus 2025
Review zonder uitnodiging
Antwoord van Betmac1
Dear Daniel,
First of all, we would like to point out that your continued posting of new public reviews after each response we provide (forth review on the same topic), rather than replying within the existing review thread , clearly represents an attempt to affect our reputation through false and misleading claims, rather than to resolve the matter constructively.
Accordingly, kindly be advised that any further reviews submitted for this same issue will be flagged and reported from our side as misuse of this public platform.
As for your latest review, we would like to once again remind you that your account was closed and all winnings voided due to a severe breach of our Terms and Conditions, specifically related to promotional abuse.
Furthermore, we have conducted a thorough investigation and compiled all necessary evidence to fully support our findings regarding the misuse of promotions through multiple accounts, as well as the actions taken as a result.
And while we understand this outcome may be disappointing, please be advised that our decision is final and was made in full accordance with the Terms and Conditions in place to ensure fair play for all players.
Kind regards,
I withdrew £2000 8 days ago
I withdrew £2000 5 days ago and received an email today saying the transaction has failed due to my bank rejecting it. I called my bank and they don't have any record of the payment and betmac refuse to give me any reference number.
The BIC and IBAN and name on my account was correct so I don't know why it would of failed.
I have now been told I have to wait another 2 - 5 days.
After several generic emails I have now been informed it was a technical error on my banks side. I have no choice but to accept this and hope the payment goes through this time.
Just to confirm. Betmac emailed me and said the payment had failed on the payment providers side. I chased with several emails and just received generic emails back. The iban and bic nos on the first withdrawal where correct. They are on my bank statement used for verification and I also confirmed them with the bank.
Hopefully the second withdrawal is successful as its been nearly a week since the withdrawal was requested. I will of course update my review if this does get resolved however at the minute my experience with Betmac has been very poor.
Unfortunately, still no sign of the payment. 13th aug. My bank have confirmed they cant see any payment and a payment would not fail due to the wrong BIC number. I'm starting to feel very uneasy and concerned that this payment has not been sent as informed.
14th aug. Unfortunately still no money cleared into my account. Its now been 8 days since the original withdrawal. Not looking good.
The payment did turn up today. 8 days after the original withdrawal. A bit smaller than I thought it would of been however the bank may of charged me to change the euros to pounds. All in all a pretty bad experience and the bonuses are pretty poor too.
I will be closing my account. I have changed the rating to 3 stars as I did receive the payment eventually.
Another update. 17th Aug. I asked betmac to close my account. They did, however I told them to self exclude me for 5 years due to a gambling addiction and they just closed my account so I can reopen if needed.
In my opinion this casino is out to get anyone with a gambling problem. They don't approve withdrawals for days then even when it's approved a few days latter the balance reapers to give you another chance to lose the money saying it was a technical problem. Please stay away from this casino.
11 augustus 2025
Review zonder uitnodiging
Antwoord van Betmac1
Hello Anthony,
We just wanted to clarify a few details regarding your recent withdrawal request.
Do note that on our end your newly requested withdrawal was successfully processed as soon as it was re-requested. At that time, we also advised you to re-check your account credentials, including the BIC and IBAN details provided before initiating your new request.
We would also like to clarify that we did not inform you that your bank had rejected the payment, so there may have been some misunderstanding on this point. Moreover we suspect that the funds never reached your Bank at all
We also truly hope that this newly processed withdrawal will reach your bank account without any further issues, however, after re-checking all the available information it appears the BIC you used may no longer be in use with your Bank, so we kindly recommend confirming this directly with them to ensure smooth processing.
Kind regards,
Had an issue with some bonus spins not…
Had an issue with some bonus spins not showing up. Messaged support and they added them to my account while I was still in the chat. Played the spins and won a bit, so I’m well chuffed with how they handled it.
9 augustus 2025
Antwoord van Betmac1
Hi Claus,
Thanks for sharing your experience!
We're really glad to hear that support was able to resolve the issue quickly and that you enjoyed your bonus spins and winnings.
We always strive to make sure our players are taken care of, so it's great to know we could help!
If you ever need anything else, don't hesitate to reach out, our support remains available 24/7 both via chat and at support@betmac.com
Cheers,
It's really good when you need a quick…
It's really good when you need a quick game for a few minutes, it's fun and smooth. Depositing is simple and the support is helpful. Love it.
6 augustus 2025
Antwoord van Betmac1
Hi Petra,
Thanks so much for the great feedback!
We’re thrilled to hear that you’re enjoying quick, fun sessions and that everything—from depositing to support—has been smooth and easy. That’s exactly the experience we aim to deliver!
Thanks for being with us, and best of luck on your next game!
Best regards,
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