Would love to see more women only swim sessions - especially that don’t clash with rush hour. Fantastic disabled facilities- just maybe needs a bit of upkeep, otherwise great. Some small main... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieRomford Road 189, E15 4JF London, England, GB
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Lees wat reviewers zeggen
facilities are nice membership is rubbish you cant even use the gym without buying into a swimming pass or some sort of fitness class so just overpriced as you have no choice as to get both a pass and... Toon meer
Bedrijf heeft geantwoord
I just had a call with Amy from customer service and my God she was excellent. Incredibly help and just went above and beyond her role to support me. I ended up freezing my account for a few months du... Toon meer
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Mr. Ibiomotayo is incredibly prompt and professional. He recognised my need, picked up on my issue right away, and resolved it with ease. I wish the other two former coworkers had been like him and tr... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Romford Road 189, E15 4JF, London, England, Verenigd Koninkrijk
3,5
Gemiddeld
76 reviews
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crap membership
facilities are nice membership is rubbish you cant even use the gym without buying into a swimming pass or some sort of fitness class so just overpriced as you have no choice as to get both a pass and to be able to use the gym too
1 februari 2026
Antwoord van Better - Atherton Leisure Centre
Hi there,
Thank you for sharing your feedback.
We're sorry to hear that the membership options haven't met your expectations. We understand your frustration regarding the available packages and appreciate you taking the time to share your feedback. Comments like yours are important and help us review how our memberships are structured and communicated to customers.
Warm Regards,
Hazal
Antwoord van Better - Atherton Leisure Centre
Hi Yusuf,
Thank you for your review!
We're deeply saddened to hear about the issues you experienced with the equipment in our gym space.
We'll be sharing this with the team for further review.
Thank you again for your feedback!
Warm Regards,
Kaisha
Antwoord van Better - Atherton Leisure Centre
Hi Virginia
Thank you for your review.
We are very pleased to see that Liam is enjoying his swimming lesson and that you find the App easy to navigate.
We hope Liam attains the skills and confidence he wishes!
Kind Regards
Amir
Goid customer service.
22 juni 2026
Antwoord van Better - Atherton Leisure Centre
Hi,
Thank you for your review.
We are so delighted to hear that our Customer Service Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
Warm Regards
Hazal
Fab centre!
Would love to see more women only swim sessions - especially that don’t clash with rush hour.
Fantastic disabled facilities- just maybe needs a bit of upkeep, otherwise great.
Some small maintenance of gym equipment needed.
Would also love some beginner classes for women- they look pretty intimidating!
Otherwise it’s a great experience!
12 juni 2026
Antwoord van Better - Atherton Leisure Centre
Hi Sabeha,
Thank you for your feedback!
We're delighted to hear you're having a great experience overall at Atherton Leisure Centre!
We really appreciate your suggestions and will share them with the team as we continue to improve our facilities and programme.
We look forward to welcoming you back soon!
Best regards,
Azaria
Antwoord van Better - Atherton Leisure Centre
Hi
Thank you for your review.
It is great to know the staff at Atherton Leisure Centre are creating a nice atmosphere, and we hope this continues!
Kind Regards
Amir
Just when you think this place can't…
Based on below response it's £45 a month membership at this place so it isn't cheap (30% increase in 2 years) and everything is falling apart, instead of fixing things they just remove stuff.
They had around 10 floor mats now down to 4! A third of gym is closed off because of water leaks for past few months. It's a joke of a place, do yourselves a favour join somewhere else because you'll be facing 15% increases every year for a big fat ZERO!
Just when you think this place can't get any worse, after a 30% increase in prices the gym flooded 3 weeks ago leaving a third of the gym off limits.
They keep promising they are going to improve/replace equipment but nothing is ever done.
They won't even spend £50 on getting some rollers, which is beyond belief as these are cheap and basic gym items and especially bad after increasing prices by almost 50% in 2 years, making it one of the most expensive gyms in the area.
This place is an absolute disgrace, old broken equipment, parts falling off, nothing ever fixed, very poor management.
9 juni 2026
Review zonder uitnodiging
Antwoord van Better - Atherton Leisure Centre
Hi Michelle,
We’re really sorry to hear about your experience and appreciate you taking the time to share such detailed feedback.
We understand your frustration, particularly around the recent price increases and the condition and availability of facilities and equipment. This is certainly not the standard we aim to provide, and we’re disappointed to hear that key areas of the gym have been unavailable and that maintenance concerns have not been addressed as expected, especially as over £3 million has been invested in our Newham centres.
Your comments regarding the flooring space, equipment shortages, and the ongoing impact of the flooding are very important. We will ensure this is raised with the management team at the centre so they can review the situation and take the appropriate action. We also recognise how important it is that any planned improvements are communicated clearly and delivered in a timely manner.
We genuinely value your membership and feedback, and we’re sorry that your recent experiences have led to this level of dissatisfaction.
Warm Regards,
Hazal
very good guidense and good support…
very good guidense and good support staff to child.
28 april 2026
Antwoord van Better - Atherton Leisure Centre
Hi Dhey,
Thanks for your review.
We are so pleased to hear that you are enjoying our Indoor Atherton Leisure Centre!
And look forward to seeing you again
Warm Regards
Tom
My both child says it was so fun and…
My both child says it was so fun and staff is very good and soo kind thank you so much for supporting my both child I m soo happy for your hard work and soo supportive receptionist she is kind good helper and good advice me again thank you so much ❤️❤️
29 april 2026
Antwoord van Better - Atherton Leisure Centre
Hi Aarya,
Thank you so much for your lovely feedback!
We’re delighted to hear both your children had fun and felt supported.
It’s great to know our team and receptionist made such a positive impression.
We truly appreciate your kind words, and will be sure to pass it onto the team!
Best wishes
Azaria
On behalf of my wife More flexible zones / times for women…
More flexible zones / times for women ie the upstairs space.
14 april 2026
Antwoord van Better - Atherton Leisure Centre
Hi Jeremy,
Thank you for raising this with us!
We appreciate your and your wife's feedback about offering more flexible zones and times for female sessions.
We're more than happy to raise this with the wider team for further review.
Thank you for your feedback!
Warm Regards,
Kaisha
Atherton gym is nothing "better"
Atherton gym is nothing "better", bad odors, dirty equipment, no music most of the days due to "contractors issues". Just sad place to be in and nothing healthy abiut it. Mold in the deinking fountains.. just bad, not better
13 april 2026
Review zonder uitnodiging
Antwoord van Better - Atherton Leisure Centre
Hi Deyan,
Thank you for sharing your feedback. We are truly sorry to hear of your experience at Atherton Leisure Centre.
We have passed on your feedback to the centre so they can look at improving.
Kind regards,
Hazal
Antwoord van Better - Atherton Leisure Centre
Hi Kirpal,
Thank you for your review!
We're more than happy to raise this with the wider team for further review.
We apologise for any inconvenience caused by this.
Thank you again for your feedback!
Warm Regards,
Kaisha
Trash
I went to Atherton leisure centre and the hairdryer did not work. I then go to the toilet to find a pad over a hand dryer
15 maart 2026
Review zonder uitnodiging
Antwoord van Better - Atherton Leisure Centre
Hi Bijan,
Thank you for sharing your feedback. We are truly sorry to hear of your experience at Atherton Leisure Centre.
We have passed on your feedback to the centre so they can look at improving, with the hope that your next visit will be more enjoyable.
Kind regards,
Hazal
Quick swift response to my query
I contacted Better via Facebook Messenger to request a one-month freeze for swimming lessons at Atherton leisure centre for my children due to Ramadan. I received a response within the hour, my request was accepted, and my account was credited accordingly. I was also reassured that my children would not lose their place when they resume lessons after Ramadan.
Rachel was extremely helpful. Thank you to all the staff who dealt with my query so swiftly and efficiently.
13 februari 2026
Review zonder uitnodiging
Antwoord van Better - Atherton Leisure Centre
Hi Foz,
Thank you for your wonderful review!
We’re really pleased to hear that your Ramadan freeze request was handled quickly and smoothly.
It’s especially lovely to know that Rachel and the team were so helpful in resolving this for you.
We’ll be sure to pass your feedback on to her.
We look forward to welcoming your children back to their lessons after Ramadan.
Thank you again for your thoughtful feedback!
Warm Regards,
Kaisha
About the gym
The scan to enter the gym does not work all the time.
Several equipments do not work in the gym.
The gym is extremely dirty does not appear like it has been cleaned.
The work out matts are all damaged.
Bins are never emptied. There are never staff around if you need assistance.
4 februari 2026
Antwoord van Better - Atherton Leisure Centre
Hello.
Thank you for your comments and feedback.
Kind regards
Antwoord van Better - Atherton Leisure Centre
Hi Jacqueline
Thank you for your review.
It is great to see that the staff at Atherton Leisure Centre are creating a friendly environment.
Please do not hesitate to reach out if you have any questions or enquiries!
Kind Regards
Amir
The family changing room has one toilet…
The family changing room has one toilet and it was very dirty. Urine over the toilet seat, tissue blocked in the toilet, unable to use.
2 februari 2026
Antwoord van Better - Atherton Leisure Centre
Hello Shajada,
Thank you for providing your feedback.
We regret that your experience at The Atherton Leisure Centre did not meet your expectations.
Please be informed that I have forwarded your comments to the centre manager for further review.
We trust that your next visit to the centre will be more satisfactory.
Kind regards
I took my daughter and she was in the…
I took my daughter and she was in the pool for 15 mins and was told her session was done. It’s already hard enough bring her for just 30 mins in this cold. What is the point of her even getting h wet for 15mins
17 januari 2026
Antwoord van Better - Atherton Leisure Centre
Hi Maliyah
Thank you for your review.
We are very sorry to hear about your daughter's recent experience at Atherton Leisure Centre.
Your feedback has been passed on to the General Manager at the Centre, and we have passed your feedback on to the General Manager to look into.
Kind Regards
Amir
Excellent service and always have a good time.
I always have a good time, clean environment, conducive environment, friendly staffs, always to support. Excellent customer service received, well done, Keep it up.
10 oktober 2025
Antwoord van Better - Atherton Leisure Centre
Hello Mojibade,
Thank you for your comments and feedback.
Kind Regards
Atherton Leisure Centre Staff
At Atherton Leisure Centre the staff are professional, helpful and friendly.
I like the fact they are listening to the customer's feedback and trying to reflect on that. My experience for last week two sessions were enjoyable because the floor was cleaned in Studio 1 &2 . Thank you and keep the good work 👏 🙌
10 oktober 2025
Antwoord van Better - Atherton Leisure Centre
Hi L y
Thank you for your review.
We are very pleased to see that you are enjoying your experience at Atherton Leisure Centre and have noticed the improvements.
Your feedback will be passed on, and we look forward to seeing you again soon.
Kind Regards
Amir
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