I've done three Yoga Basics and two Pilates Basics classes so far and been very happy with the instructors leading the class. The booking system is easy given a bit of time to understand how it works... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieChampions Way, NW4 1PX Hendon, GB
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Lees wat reviewers zeggen
The centre is in a good location with parking available. Facilities are clean and well equipped. I have a membership which includes free fitness classes which is great. Only problem that I had was wit... Toon meer
Bedrijf heeft geantwoord
Thoroughly enjoyed aqua aerobic classes with Gideon at Copthall Leisure Center. It has been a fun experience. Spoke to Clare at customer service to freeze my membership due to health reasons. She wa... Toon meer
Bedrijf heeft geantwoord
The joining process is very straightforward, but I quite frankly joined because I wanted to swim regularly. The swimming pool and poolside area are absolutely freezing cold. There is cold air being pu... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Champions Way, NW4 1PX, Hendon, Verenigd Koninkrijk
4,5
Uitstekend
173 reviews
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Antwoord van Better - Barnet Copthall Leisure Centre
Good Morning Ramona,
Thank you for your review.
We appreciate the time you took to write a review regarding the issues you are facing with swimming lessons. Through feedback we can identify improvement areas to be able to provide a better service at our better operated facilities. I will pass on your feedback for the attention of the centre manager so this can be looked into.
Hope this helps.
Kind regards,
Charmaine
No communication or feedback
Instructor learner ratio could be better. There was no feedback from the lesson. The experience seemed transactional, and there was no communication.
After the response on the review
1. I logged in to the course progress site. There are no updates or feedback there. All of it is showing as 'Not assessed'.
25 augustus 2023
Antwoord van Better - Barnet Copthall Leisure Centre
Good Morning Luke,
Thank you for your review.
I am very sorry to hear that your first swimming lesson did not meet your expectations. I will pass on this feedback for the attention of the centre manager so this can be passed onto the swim instructor. Please also be aware that your swim progress will be updated on your profile and you should be able to view this via your Home Portal account. The link is below where you would login using the details you set up during the joining process.
https://betterflow.courseprogress.co.uk/login
Hope this helps.
Kind regards,
Charmaine
Update:
Hi Luke,
I will escalate this to the centre so your child's progress can be updated. Please accept our apologies that this has not been done as yet.
Hope this helps.
Charmaine
I can’t use my membership
21 augustus 2023
Antwoord van Better - Barnet Copthall Leisure Centre
Good Afternoon Olena,
Thank you for your review.
I am very sorry to hear that you are unable to utilise your membership. Are you please able to clarify some more information in regards to why you are unable to use your membership so I can try to assist you with any issues you may be experiencing?
Kind regards,
Charmaine
Happy with support received
I received an instant response from the support team who renewed my membership as requested making my life easier than it would have been.
20 augustus 2023
Review zonder uitnodiging
Antwoord van Better - Barnet Copthall Leisure Centre
Good Evening Jamila,
Thank you for your lovely review.
We are delighted to hear that the Membership Team was able to assist you with the instant renewal of your Annual membership. We hope you are now able to continue with your membership for another 12 months at the Barnet Copthall leisure centre.
Kind regards,
Charmaine
I loved everything
I loved everything on my first day.
The coach was so helpful.
I can’t wait to be back
15 juli 2023
Antwoord van Better - Barnet Copthall Leisure Centre
Good Afternoon Elgar,
Thank you for your review.
We are delighted to hear that you are enjoying your membership at the Copthall leisure centre. We are also proud to hear that our staff have been friendly and welcoming. We pride ourselves on our excellent customer service so we are happy to hear that this is the service you have received at our facilities. We hope you continue to enjoy your Better membership with us and we look forward to welcoming you back.
Kind regards,
Charmaine
The Caring attitude of the instructors
Everyone that I came into contact with was friendly and helpful.
17 juli 2023
Antwoord van Better - Barnet Copthall Leisure Centre
Hi Stephen,
Thank you for the great 5-star review! We are thrilled that you have found the team to be caring, helpful and friendly.
We really appreciate this positive feedback.
Thank you again for your support!
Kind regards,
Ivy
Very courteous and knowledgeable staff…
Very courteous and knowledgeable staff at the front desk. Extremely welcoming. Superb facilities with friendly staff.
12 juli 2023
Antwoord van Better - Barnet Copthall Leisure Centre
Hi Amjad,
Thank you for your review.
We are glad to hear of your great experience at Copthall and have passed your wonderful comments onto the centre.
Warm Regards
Hazal
The worst booking system ever !
The worst booking system ever !
it’s almost impossible to book for women’s water workout sessions.
Therefore Not making much use of membership as can’t mange to book regular weekly sessions.
.
Very frustrating and disappointing.
4 juli 2023
Antwoord van Better - Barnet Copthall Leisure Centre
Good Morning Vijay,
Thank you for your review.
I am very sorry to hear that you are having difficulties making bookings online. Members are able to book 7 days in advance from 10pm at night and non members can book 6 days in advance. Are you unable to book due to the session being fully booked each week or are you experiencing any other booking issue? If you are experiencing any other booking issue can you let me know so I can try to assist you further?
Kind regards,
Charmaine
Competitive price, well equipped
The price is competitive. The gym is well equipped. Pretty clean changing rooms. The classes can be good although could do with a bit more choice.
4 juli 2023
Antwoord van Better - Barnet Copthall Leisure Centre
Good Morning Alison,
Thank you for your review.
We are happy to hear that you are enjoying your membership with us and our facilities are clean and well maintained. We also thank you for your feedback in regards to the Fitness Classes we have available at the Barnet Copthall centre. I will ensure to pass this feedback onto the centre manager.
Hope this helps.
Kind regards,
Charmaine
Antwoord van Better - Barnet Copthall Leisure Centre
Good Afternoon Neda,
Thank you for your review.
We are very happy to hear that the Barnet Copthall leisure centre is very clean and well maintained and the staff are very friendly. I will ensure to pass on your feedback for the attention of the centre.
Hope this helps.
Kind regards,
Charmaine
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