The Basingstoke Sports Centre has a vast range of facilities/sports to try, various fitness classes, an indoor pool, a mixed gym and separate ladies gym. Also junior gym and soft play area. The cent... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieFestival Place, RG21 7LE Basingstoke, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Been going here for years following a knee replacement. Great at first but since price increase and other gyms opening with lower membership fees it's getting hard to justify. The only reason I am sti... Toon meer
Bedrijf heeft geantwoord
My kids have been going here for about 5 years now and are still thoroughly enjoying it. Some of the classes could be a bit smaller as some seem packed in comparison to others that have only a few stu... Toon meer
Bedrijf heeft geantwoord
A couple of the instructors were not very welcoming to me as a new member, a little grumpy! It took a week to book a gym induction which is too long. Tatyana is lovely and was warm and welcomin... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Festival Place, RG21 7LE, Basingstoke, Verenigd Koninkrijk
4,0
Goed
60 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Its the best 😍😘
2 juli 2025
Antwoord van Better - Basingstoke Sports Centre
Hi Gledis
Thank you for your review.
We are very pleased to see this, and we will pass your feedback on to the staff at the Basingstoke Sports Centre.
Kind Regards
Amir
Basingstoke Sports Centre
Two problems at the Basingstoke Sports Centre. Firstly it has dramatically cut back its cardiac rehab offering since it took over around 6 years ago. Secondly it automatically renews memberships at an increased price without giving any prior notice or any details about how long that increased price is fixed for.
20 juli 2025
Antwoord van Better - Basingstoke Sports Centre
Hello Steve,
Thank you for your Feedback,
We appreciate you providing us with this valuable feedback as this helps us improve.
We apologise that you have not had a positive experience with us and hope we can get better.
We have forwarded your comments to the centre and have asked that they investigate the issues you have raised.
Thank you for your continuous support. I wish you a good day.
King regards
Aaiasa
Gym Good Health Suite
23 juli 2025
Antwoord van Better - Basingstoke Sports Centre
Hi Brandon,
Thanks for your review.
We are so glad to hear that you are enjoying Basingstoke Sports Centre!
Warm Regards
Hazal
Quality gym!
I’ve had 4 different gyms in the last few years, but the Sports Centre in Basingstoke is my favourite by far. It’s very clean, there are so many machines, that literally cover everything, as well as lots of free weights. I’m really enjoying it here. The price is very reasonable, considering there is also a pool and sauna and steam room. Very happy.
10 juli 2025
Antwoord van Better - Basingstoke Sports Centre
Hi Joseph,
Thank you so much for your wonderful review!
We're thrilled to hear that you’ve made the Sports Centre in Basingstoke your favourite gym. It’s great to know you appreciate the cleanliness, variety of equipment, and the added facilities like the pool, sauna, and steam room. We’re delighted you’re enjoying your time here and find the value reasonable.
We look forward to continuing to support your fitness journey!
Kind regards,
Charmaine
Close to my apartment and staff is very…
Close to my apartment and staff is very helpful and it's easy to book courses and courts
8 juni 2025
Antwoord van Better - Basingstoke Sports Centre
Hi Mia,
Thank you for your kind words!
We're glad to hear that our Basingstoke location is convenient for you and that you've found our staff helpful. It's great to know that booking courses and courts has been easy—we aim to make everything as smooth as possible. We look forward to seeing you again soon!
Kind regards,
Charmaine
I was talked through the different…
I was talked through the different memberships, what came & didn’t come with the memberships. How to attend classes.
29 april 2025
Antwoord van Better - Basingstoke Sports Centre
Hi Neil
Thank you for your review.
Its great to see the staff have been able to talk you through the different membership options, helping you find the best membership suited to you!
We hope you enjoy using the facilities at the Basingstoke Sports Centre, and thank you for choosing Better.
Kind Regards
Amir
Polite and knowledgeable staff
Polite and knowledgeable staff providing a service with a smile
14 mei 2025
Antwoord van Better - Basingstoke Sports Centre
Hi Richard,
Thank you for your kind words!
We're thrilled to hear that you had a positive experience with our team at the Basingstoke Leisure Centre. Providing friendly and knowledgeable service is something we take great pride in. We look forward to welcoming you again soon!
Kind regards,
Charmaine
Poor communication
We missed our son’s swimming lesson today at the Basingstoke centre because I was given the wrong time by customer service. I had called ahead specifically to check, as we’d been away on holiday and hadn’t seen any signage. I was told it was the usual time.
When we arrived, we saw a notice saying the lesson had actually been moved two hours earlier. The receptionist then told me that calling customer service was “the wrong thing to do” — incredibly frustrating considering I did everything I could to check in advance.
We received no email, no information through the app, and no attempt was made to contact us about the change. The lack of communication and conflicting information left us with one very disappointed child and a wasted journey.
Update based on response - if the central customer service team are not best placed to answer my enquiry they should inform me of that instead of giving me incorrect information. This is not putting customer experience first
21 april 2025
Review zonder uitnodiging
Antwoord van Better - Basingstoke Sports Centre
Hi Jaime,
Thanks for your review.
We are disappointed to hear of your recent experience.
We apologise if you received any conflicting information. If the centre moves a class for a bank holiday, an email should be sent by the centre, informing customers of the change as on the central system we will not see one-off changes for holidays.
We appreciate this feedback as it helps us get better and hopefully we can improve our systems to make things easier in the future
Warm Regards
Hazal
Registration,Indiction and Equipment
The equipment in the Move Room is excellent. The person setting my routine has been spot on so far. My induction was great, my registration was thorough.
4 april 2025
Antwoord van Better - Basingstoke Sports Centre
Hi Claudette,
Thank you so much for your kind words!
We're thrilled to hear that you've had a positive experience with both the Move Room equipment and your routine setup at the Basingstoke Leisure Centre. It's great to know that your induction and registration were smooth as well. We look forward to continuing to support you on your fitness journey! If you ever need any assistance or have any feedback, don't hesitate to reach out.
Warm regards,
Charmaine
Steadily declining quality
3-4 years ago, in basingstoke, this was called Basingstoke Sports Centre. It was under different management, the quality of the centre was excellent, the equipment was well maintained, the staff was friendly and helpful. After Better bought the sports centre you could plainly see the decline in quality, the atmosphere changed to a darker side, gym machines take months to get fixed, and on top of that they kept creepily increasing the membership price and removing options like gym-only memberships.
I used to pay £30/month for a gym-only membership, that was removed as soon as Better came. I was forced to pay £40/month, bare in mind I don't have time to explore other services like swimming and such. And every 6-8 months, they increase 2-1 pounds. A few weeks ago I received an email that the membership is now £45/month. I'm sorry but that is unacceptable, that is too much money for an apparently declining sports centre.
They make it so easy for you to sign up and they are happy to take your money every month, but you cannot pause your membership for any reason other than medical with a doctor's note, and if you want to cancel your membership you have to give 20 days notice.. which will obviously creep into another month's payment cycle.
Genuine recommendation, do not join Better, find another option or "better" yet learn to do Calisthenics in your local park.
22 maart 2025
Review zonder uitnodiging
Antwoord van Better - Basingstoke Sports Centre
Hi Muhammad,
Thank you for sharing your feedback. We're sorry to hear that your experience at the Basingstoke Leisure Centre has not met your expectations since the change in management. We understand your frustration with the membership changes and pricing increases, and we truly value your concerns about the overall quality and atmosphere.
We aim to provide a positive and well-maintained facility for all of our members, and your comments will be shared with the team for further review. We're constantly working to improve our services and address any issues related to equipment maintenance and pricing.
Regarding membership options, we will take your feedback into account as we explore ways to offer more flexible choices. We also recognise the importance of making membership management as easy and fair as possible, and we'll certainly review our cancellation and pause policies.
Thanks again for taking the time to provide detailed feedback, and we hope to have the opportunity to improve your experience in the future.
Warm regards,
Charmaine
There was no response of my mail
18 maart 2025
Antwoord van Better - Basingstoke Sports Centre
Hi Shweta,
Thank you for reaching out, and I sincerely apologise to hear that you have had no response to your email communication to us. Your message is important to us, and I understand how frustrating this must be.
Please check your inbox as I will email you directly to try and assist you with your enquiry.
Hope this helps.
Kind regards,
Charmaine
Thank you for your patience!
Best regards,
Antwoord van Better - Basingstoke Sports Centre
Hi Cleopatra,
Thank you so much for your incredibly kind words!
We are absolutely thrilled to hear that you had such a positive experience with our team. Your feedback truly means a lot to us, and it encourages everyone to continue striving for excellence in our service. We’ll make sure to share your compliments with the whole team—they will be so grateful to know their efforts had such a positive impact. If you have any further suggestions or comments, please don't hesitate to reach out.
We look forward to serving you again soon!
Warm regards,
Charmaine
Antwoord van Better - Basingstoke Sports Centre
Hi Chris
Thank you for you for your review.
We are very pleased to see you are having an all-around good experience with us using the website and enjoying the facilities at the Basingstoke Sports Centre!
We hope this continues and thank you for choosing Better.
Kind Regards
Amir
Gym equipment introduction.
13 februari 2025
Antwoord van Better - Basingstoke Sports Centre
Hi Elbandito
Thank you for your review,
We are delighted to hear that your induction was successful, and we hope that you will be able to apply what you have learned in your workouts.
Kind Regards
Amir
Friendly and helpful staff
Friendly and helpful staff
Environment that encourages and support good health
8 januari 2025
Antwoord van Better - Basingstoke Sports Centre
Hi Anitha,
Thanks for your review.
We are happy to hear that the staff at Basingstoke have been so friendly and helpful!
Warm Regards
Hazal
Well equipped .I use the ladies gym…
Well equipped .I use the ladies gym usually and it’s pretty good.I think the staff should be a little friendlier.Greeting all the customers would be nice.
13 januari 2025
Antwoord van Better - Basingstoke Sports Centre
Good Morning Lisa,
I hope this message finds you well!
Thank you for taking the time to share your feedback with us. We’re thrilled to learn that you are enjoying the ladies' gym at the Basingstoke Sports Centre. It’s wonderful to hear that our facilities are meeting your expectations and contributing to your fitness journey.
However, I’m truly sorry to learn that the reception staff has not consistently greeted all customers upon their arrival. We value every visitor to our centre, and friendly, welcoming service is a priority for us. I appreciate you bringing this to our attention, as we strive to create a friendly and inviting atmosphere for everyone. I will ensure that this feedback is shared with our front desk team for further training and improvement.
Once again, thank you for your input. If you have any further suggestions or need assistance, please don’t hesitate to reach out. We look forward to seeing you again soon!
Warm regards,
Charmaine
Antwoord van Better - Basingstoke Sports Centre
Good Evening A. Garcia,
Thank you for taking the time to share your thoughts with us. We truly appreciate your review.
We are thrilled to hear that you are enjoying your membership at the Basingstoke Sports Centre. It's wonderful to know that our staff made a positive impression on you with their friendliness and helpfulness. We strive to create a welcoming environment for all our members, and feedback like yours reaffirms our commitment to excellent customer service.
We value your membership and look forward to continuing to support your fitness journey.
Best regards,
Charmaine
Excellent customer service
The customer service who helped me and my husband made every query easy. He knows every detail to make things on the right track.
Caolan a customer service advisor is absolutely efficient and effective.
13 september 2024
Antwoord van Better - Basingstoke Sports Centre
Hi Reina
Thank you for your review.
We are very pleased to see Caolan has been able to help and provide an excellent experience for you and your husband.
If you have any further enquiries please reach out to us!
Kind Regards
Amir
It is average gym
It is average gym, overpriced compare the other better competitors. Only advantage is location. None of the gym equipment were changed or improved whatsoever. Some equipments are old and resistance on some equipments are different. Needs maintenance.
5 juni 2024
Antwoord van Better - Basingstoke Sports Centre
Hi Noface,
Thanks for your review.
We appreciate you providing us with this valuable feedback and we will pass this onto the centre.
Warm Regards
Hazal
The staff and the facilties.
16 augustus 2024
Antwoord van Better - Basingstoke Sports Centre
Dear John,
We express our gratitude for taking the time to provide us with your feedback.
We are pleased to learn that the Basingstoke Sports Centre's personnel and amenities have met your requirements. It is our hope that you will continue to benefit from your membership and the diverse range of activities available at our facility.
Best regards,
Charmaine
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.