The Basingstoke Sports Centre has a vast range of facilities/sports to try, various fitness classes, an indoor pool, a mixed gym and separate ladies gym. Also junior gym and soft play area. The cent... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieFestival Place, RG21 7LE Basingstoke, GB
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Lees wat reviewers zeggen
Been going here for years following a knee replacement. Great at first but since price increase and other gyms opening with lower membership fees it's getting hard to justify. The only reason I am sti... Toon meer
Bedrijf heeft geantwoord
My kids have been going here for about 5 years now and are still thoroughly enjoying it. Some of the classes could be a bit smaller as some seem packed in comparison to others that have only a few stu... Toon meer
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A couple of the instructors were not very welcoming to me as a new member, a little grumpy! It took a week to book a gym induction which is too long. Tatyana is lovely and was warm and welcomin... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Festival Place, RG21 7LE, Basingstoke, Verenigd Koninkrijk
4,0
Goed
60 reviews
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Very bad experience with the swim…
Very bad experience with the swim school, they dont even have anoption to change the direct debit payment date. Why this simple flexiblity is not available ?
11 augustus 2024
Review zonder uitnodiging
Antwoord van Better - Basingstoke Sports Centre
Hi Vishnu
Thank you for your feedback.
We are sorry this is not an option.
When joining you are given the choice to pick your direct debit date, this agreement is then set with your bank and is not changeable. If you require further assistance please email our customer service team at customerservices@gll.org.
Kind Regards
Amir
Antwoord van Better - Basingstoke Sports Centre
Hi Maya
Thank you for your review.
We are sorry to hear about your dissatisfaction with your membership and have sent you an email regarding this. Please reply to the email and I will do my best to assist.
I hope this help resolve any out standing issues.
Kind Regards
Amir
staff are friendly
staff are friendly, welcoming and extremely helpful
swimming facilities could be bigger and cleaner
31 juli 2024
Antwoord van Better - Basingstoke Sports Centre
Hello,
Thank you for your review.
We are glad to hear that the staff at Basingstoke Sports Centre are making you feel welcomed.
We have confidence your future visits will be just as positive.
In regards to the swimming pool facilities, we will pass this onto the centre to be actioned.
Have a lovely week.
Kind regards,
Haven
Antwoord van Better - Basingstoke Sports Centre
Hi Susan,
Thank you for your review.
We are glad to hear your first visit went well!
We hope you continue to enjoy the facilities and what else we have to offer at Basingstoke Sports Centre.
Have a lovely weekend.
Kind regards,
Haven
Antwoord van Better - Basingstoke Sports Centre
Hello Mr Iynn,
Thank you for your review.
It is lovely to hear that the staff at Basingstoke Sports Centre are making you feel welcome.
We are confident that your visits will continue to be as such.
Have a lovely weekend.
Kind regards,
Haven
Antwoord van Better - Basingstoke Sports Centre
Hi John
Thank you for your review.
It is great to see you have met the friendly centre staff and are enjoy using the swimming pool at our Basingstoke Sports Centre.
We hope this continues and thank you for choosing Better.
Regards
Amir
Happy swimming lessons
The teacher (Theo), made my kid felt at ease, and he enjoyed and participated happily in the session.
6 juli 2024
Antwoord van Better - Basingstoke Sports Centre
Dear Apunto,
We greatly appreciate your feedback.
We are pleased to learn that Theo was able to help your child feel comfortable during their initial swimming lessons at Basingstoke Sports Centre. We hope your child continues to strive throughout their lessons and gains all their required certificates.
Warm regards,
Charmaine
Over all the experience was really…
Over all the experience was really good. Gym equipment and changing room is very neat.
3 juli 2024
Antwoord van Better - Basingstoke Sports Centre
Good Afternoon Vikrammanoharan,
Thank you for your review.
We are happy to hear that you are enjoying your membership at the Basingstoke Leisure Centre. We are also proud to hear that the facilities were well maintained and clean when you attended. We hope you continue to enjoy this great venue and the amazing activities delivered at this centre.
Warm regards,
Charmaine
Gyms good but not £50 good which you…
Gyms good but not £50 good which you then have to put another £50 on parking on top of that. Mosts gyms either have a free parking or try to negotiate with the car park company.. apparently Better couldnt even be bothered to even try according to the staff on the front desk... very disappointing
22 mei 2024
Antwoord van Better - Basingstoke Sports Centre
Hi Matt,
Thank you for your review.
Car parking is not a benefit of any membership we offer although some centres may offer discounted parking for members.
One of our core values is 'Respecting The Planet' and as part of this we encourage our customers to not drive where possible and look at walking or using public transport to be as green as possible.
We appreciate your feedback and hope you continue to enjoy using the centre.
Warm Regards
Hazal
Danny proved to be cheerful and…
Danny proved to be cheerful and helpful. Nothing too much trouble.
29 april 2024
Antwoord van Better - Basingstoke Sports Centre
Dear Norman,
I hope this message finds you well. I wanted to take a moment to personally thank you for taking the time to leave a review of our services. Your feedback is incredibly valuable to us as we strive to provide the best possible experience for our customers.
I am thrilled to hear that Danny was able to assist you with your membership query in a timely and professional manner. It is always our goal to provide prompt and efficient service to our customers, and it sounds like Danny was able to deliver on that promise.
Thank you again for choosing our company for your membership needs. Please don't hesitate to reach out if there is anything else we can assist you with in the future.
Best regards,
Charmaine
Initial Issue sorting out over charging
I found the company very difficult to deal with initially. Because their system appears to only allow one email for contact purposes. I have membership in place for my grandson. I needed access to the account as I am the payer, and there was an issue of overcharging.
All sorted now, eventually.
9 mei 2024
Review zonder uitnodiging
Antwoord van Better - Basingstoke Sports Centre
Good Morning Steve,
Thank you for your review.
I am very sorry to hear that you have been overcharged on your membership and this issue is yet to be resolved. Are you please able to fill out the attached Request for Further Information so I can email you directly to try to resolve this issue?
Kind regards,
Charmaine
Swimming lessons
The swimming lessons are really well run. My daughter really enjoys them. It’s a nice shallow pool with warm water and good changing facilities, with space for pushchairs if needed.
27 maart 2024
Antwoord van Better - Basingstoke Sports Centre
Good Afternoon
Thank you for taking the time to leave a review.
We are very pleased to see your daughter is enjoying the swimming lessons and her experience at our Centre.
We hope this continues.
Kind Regards
Amir
very friendly and helpful staff
From the reception very friendly staff. Clean place especially toilet and changing area. Clean water staff around pool are very professional instructors for swimming are very professional and friendly to kids
4 januari 2024
Antwoord van Better - Basingstoke Sports Centre
Dear Shivnarayan,
I hope this message finds you well. I wanted to personally thank you for taking the time to share your feedback with us regarding your experience at the Basingstoke Sports Centre.
We are thrilled to hear that you are enjoying your membership and finding the staff to be friendly and helpful. We take great pride in maintaining our facilities, so it's always rewarding to hear that our efforts are appreciated.
Additionally, we are delighted to learn that you have had a positive experience with our swimming instructors. Our instructors strive to provide engaging and professional lessons, so it's wonderful to hear that they are meeting your expectations.
Thank you again for your kind words. Your satisfaction is our top priority, and we look forward to continuing to provide you with excellent service.
Best regards,
Charmaine
Great first lesson
Julie was Very welcoming on our first swimming lesson. Frankie loved it and didnt want to get out of the pool.
10 januari 2024
Antwoord van Better - Basingstoke Sports Centre
Good Afternoon Cheryl,
Thank you for your review.
We are delighted to hear that your child enjoyed their first swimming lesson at the Basingstoke leisure centre and the instructor was engaging and welcoming. We hope Frankie continues to enjoy their lessons at this centre and passes all their milestones.
Kind regards,
Charmaine
Top class facility
It is very spacious and the gym equipments cover all the muscle groups.
22 december 2023
Antwoord van Better - Basingstoke Sports Centre
Hi
We are very pleased to see you are enjoying your time at our Centre.
We hope this continues and you have the opportunity to visit more of our Better Gyms.
Thank you for taking the time to leave a review.
Kind Regards
Amir
Refuse to refund credit
I had a freeze on my account due to a medical issue, I wanted to then close the account and was advised that this cannot be done until after the freeze is lifted, I waited for the freeze to be lifted then was told I can’t have any of my credit back as I did not give them 20 days notice of closing my account. How can I give 20 days notice if I can’t make changes until my freeze is lifted?? Money greedy and want to keep £30. Sorry state of affairs if they want to steal £30 off of their customers!
6 oktober 2023
Review zonder uitnodiging
Antwoord van Better - Basingstoke Sports Centre
Hi Jack,
Thank you for your review.
I can confirm that I have now assisted you in processing the refund for the membership credit on your account.
Warm Regards
Hazal
Friendly and efficient
Easy and efficient joining and booking of classes. Friendly, inclusive atmosphere. Good range of classes.
5 september 2023
Antwoord van Better - Basingstoke Sports Centre
Hi Joanne,
Thank you for taking the time to leave a review.
We pride ourselves on creating a friendly and inclusive environment and are very happy to see you are enjoying this at our facilities.
Kind Regards
Amir
Birthday Pool party
Arranged a Birthday pool party for my Daughter in one of your centres- The experience was smooth and enriching till we were not able to wrap up in time and was delayed by 10 mins.
Staffs were nice but not accommodating, since we were given only 45 mins for the room after pool session, we had to hurry all the way through and at the end literally driven out along with the guests which was memorable in a wrong way!
Request to extend the room time slightly (1 hour is a more logical way of counting and planning) so that things can be arranged better. I dont mind paying slightly more for the additional time if that makes it smoother.
Thanks
Suman
9 september 2023
Review zonder uitnodiging
Antwoord van Better - Basingstoke Sports Centre
Good Morning Suman,
Thank you for your review.
We are delighted to hear that you daughter's birthday party was a great success at the Basingstoke Sports Centre. We are disappointed to hear that you felt rushed during the end to leave the centre once the party ended. I will pass on your feedback for the attention of the centre manager so the booking times can be reviewed.
We appreciate the time you took to give us feedback in regards to the party. Through feedback we can identify improvement areas so we can provide a better service.
Kind regards,
Charmaine
Tried the health suite first.
Started with the health suite. Clean and tidy changing rooms and good showers. Jacuzzi, sauna very good steam room could be a little more steamy but really enjoyed my first visit. Gym next.
Staff friendly and helpful
13 augustus 2023
Antwoord van Better - Basingstoke Sports Centre
Hello,
Thank you for your review.
We are happy to hear you are enjoying the facilities and staff at Basingstoke and we will pass your comments onto the centre.
Warm Regards
Hazal
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