Nicely kept and reasonably clean. Shame about the attitude and service of the staff. Stick with online booking and keep interactions to a minimum ! Don't bother with the cafe either. Waiting over 20 m... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieNorth Parade Road, BA2 4ET Bath, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I’ve really enjoyed my experience with you so far. Everyone has been very friendly and welcoming. I have had a lot of questions and the staff have always had time to answer any small query I have. I l... Toon meer
Bedrijf heeft geantwoord
Poor Cleanliness Ongoing lack of general cleaning Staff are tasked but not monitored Build up of hair in showers Dust running the cubicles Static dust to all structural pillar cladding and c... Toon meer
Bedrijf heeft geantwoord
Had great fun doing Puttify at Bath Sports and Leisure Centre. It’s a futuristic take on crazy golf, great fun, keep a track on your score on the screens so no worries about updating a scorecard, grea... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
North Parade Road, BA2 4ET, Bath, Verenigd Koninkrijk
4,3
Uitstekend
89 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
It was my daughter’s first swimming…
It was my daughter’s first swimming lesson, she was worried at first, but once she met the swimming team, she got confident and enjoyed the swim. Highly recommend
28 april 2026
Antwoord van Better - Bath Sports and Leisure Centre
Hi Nurah,
Thanks for your review.
We are so pleased to hear that you are enjoying Bath Sports and Leisure Centre!
And that your daughter is enjoying her swimming lessons!
Warm Regards
Tom
Poor Cleanliness
Poor Cleanliness
Ongoing lack of general cleaning
Staff are tasked but not monitored
Build up of hair in showers
Dust running the cubicles
Static dust to all structural pillar cladding and ceilings
Chewing gum on poolside towel hanging rails
Persons using sauna for showering not rinsing
21 april 2026
Antwoord van Better - Bath Sports and Leisure Centre
Hi Jonathan,
Thank you for your detailed review!
We'll be sharing the concerns you've raised regarding our cleanliness, members using our health suite facility and our staff with the wider team for further review.
We appreciate you sharing this with us, as your feedback helps us to make improvements.
Thank you again for sharing this with us!
Warm Regards,
Kaisha
Simon
Simon, who did my induction in the gym was a great guy, and very helpful. He's a credit to the Sport's centre.
10 april 2026
Antwoord van Better - Bath Sports and Leisure Centre
Hi Micheal,
Thank you for your great feedback!
We’re really pleased to hear you had a positive induction with Simon and that he was so helpful.
We’ll be sure to pass on your kind words, he’ll really appreciate it.
We look forward to seeing you again soon!
Warm regards,
Azaria
Swimming pool at Bath is too cold to…
Swimming pool at Bath is too cold to enjoy and the sauna is always over-full despite making a booking
23 maart 2026
Antwoord van Better - Bath Sports and Leisure Centre
Hi Brechan,
Thank you for your feedback!
We’re sorry to hear that your experience at our Bath Sports and Leisure Centre didn't meet your expectations.
We understand how important pool temperature is for comfort, and we’ll be sure to check for any issues with this.
We’re also sorry to hear about your visits to our health suite area, as we understand that it can be quite busy in this space.
We appreciate you bringing this to our attention and will raise your feedback with the wider team.
Thank you again for sharing this with us!
Warm Regards,
Kaisha
I'm so happy with the service
I'm so happy with the service. When I signed up Lee at Bath sports centre was so helpful.and everything since then has been nothing but amazing
25 maart 2026
Antwoord van Better - Bath Sports and Leisure Centre
Hi Stacy,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Bath Sports and Leisure Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
Warm Regards
Hazal
Nigel, Spin class
Just did my first ever spin class. Girlfriend brought me along. The instructor Nigel was brilliant. Highly recommend going to his classes.
26 februari 2026
Review zonder uitnodiging
Antwoord van Better - Bath Sports and Leisure Centre
Hi Mike,
Thank you for your wonderful review!
We're thrilled to hear that you thoroughly enjoyed your first fitness class with Nigel at our Bath Sports and Leisure Centre.
We also greatly appreciate your recommendation.
We hope to welcome you back to another session!
Warm Regards,
Kaisha
I try chose times when it’s not so busy…
I try chose times when it’s not so busy and not filled with younger people just sitting on machines looking at their phones ☎️ rather than actually doing some exercise can be a little frustrating as they block machines that others could be using ,coming up to the age of 65 I know how important it is to try and keep for as we are and having a facility like this here in Bath really helps… It would be nice to have access to the water spout which is not working for those who don’t carry a bottle..
16 februari 2026
Antwoord van Better - Bath Sports and Leisure Centre
Hello Andrew,
Thank you for your 5-Star review, and your comments and feedback.
We truly appreciate your understanding regarding the younger gym members, as we strive to accommodate everyone.
There is a schedule available that outlines the junior gym sessions, so you might find it helpful to avoid booking during those times. I have also forwarded your feedback about the water fountain to the centre manager for review.
Kind regards
Jasmine.
I am writing this review solely because…
I am writing this review solely because of the instructors who have made a real difference in my training journey.
Siobhain was my very first class — Dance Fit — and she is truly the reason I stayed. From day one, her energy was magnetic, her choreography uplifting, and her encouragement completely genuine. Dance Fit with her is more than cardio; it’s therapy in motion. It has become a pillar of my psychological balance each week. No matter how I walk in, I leave lighter, clearer, and stronger.
Emily brings incredible intensity and focus to every session. Her Combat classes are powerful, empowering, and essential for my mental balance. Combat with Emily gives me strength, release, and clarity — it is another key pillar of my psychological wellbeing. Her Power Pump and Functional Fitness sessions are equally motivating; she pushes you to discover resilience you didn’t know you had.
Ema is the reason my Mondays begin with strength instead of hesitation. Her Power Pump and Core sessions are structured, intelligent, and deeply effective. Because of her, my lower back feels stronger and supported — she has helped build the foundation that quite literally keeps me upright and stable.
And then there is Anna. Through Personal Training, Pilates, yoga, and lifting for women, she has been instrumental in my recovery and growth. With her guidance, I was able to run again and return to dance movements I genuinely believed I would never do again. She combines knowledge, precision, and care in a way that makes you feel safe while still challenging you to grow. She didn’t just train my body — she restored my confidence in it.
Each of them brings something unique, but together they create something exceptional.
They deserve recognition for the work they do.
12 februari 2026
Review zonder uitnodiging
Antwoord van Better - Bath Sports and Leisure Centre
Hello Maria
Thank you very much for taking the time to share such detailed and thoughtful feedback with us.
We are thrilled to hear that you are enjoying your fitness journey here at The Bath Sports and Leisure Centre.
Your kind words about our instructors and Personal Trainers mean a great deal, and I will be sure to pass on your compliments to them.
Thank you once again for choosing Bath Sports Leisure Centre.
Kind regards
Brilliant sauna and good organisation…
Brilliant sauna and good organisation for all to have fair share of the activities.
27 januari 2026
Antwoord van Better - Bath Sports and Leisure Centre
Hello Suraiya,
Thanks so much for your lovely feedback!
We're really glad you enjoyed your time at our Sauna and Steam.
We appreciate you choosing Bath Sports and Leisure Centre and hope to see you again soon.
Kind regards
Some charity this is😡
Some charity this is!
I just signed up for another membership last week I paid £4 for a swim 4 days later I go to book again it is now £8 for a swim!!!
You are kidding me yes I can't afford that and I want to refund on my membership!!!!
24 januari 2026
Review zonder uitnodiging
Antwoord van Better - Bath Sports and Leisure Centre
Hi Anne,
Thanks for your review.
I have sent you a find reviewer request so I can look into your complaint.
Please ensure you fill this in within the next 3 days so I can assist you.
Warm Regards
Kaisha
UPDATE:
Hi Anne,
Thank you for providing your information.
We can confirm that we have tested your account and the price remains the same at £4.
You may be logged into a different account or have not added the session to your basket - which will reflect the correct discount.
We have picked up your email so if you have any further queries regarding this, please respond directly to the email so we can assist you further.
As the pricing has not changed, we would also request that you consider updating/removing your review.
Warm Regards
Hazal
I was restarting my membership after a…
I was restarting my membership after a period away. I just dropped in as I was passing by and the young lad on reception was very helpful in arranging this immediately.
15 november 2025
Antwoord van Better - Bath Sports and Leisure Centre
Hi Customer.
Thank you for your review.
We are very pleased to see that the staff at Bath Sports and Leisure Centre have been able to assist with your new membership.
Welcome back to Better!
We hope you reach your health and fitness goals with us.
Kind Regards
Amir
I was impressed
It was basically my mistake to have forgotten to bring my phone. I told them what happened.
They responded to my mails promptly. I was very impressed.
31 oktober 2025
Review zonder uitnodiging
Antwoord van Better - Bath Sports and Leisure Centre
Hi Yukiko,
Thank you so much for taking the time to share your feedback!
We’re really pleased to hear that our team was able to respond to your emails promptly and assist you during your time at the Centre!
We truly appreciate your kind words, and it’s great to know that our service made a positive impression.
Warm Regards,
Kaisha
All the staff are helpful
All the staff are helpful, kind and knowledgeable about the facilities
22 september 2025
Antwoord van Better - Bath Sports and Leisure Centre
Hi Helen,
Thanks for your review.
We are so glad to hear that the staff at Bath Sports and Leisure Centre have been so helpful and knowledgeable!
Warm Regards
Hazal
Great fitness classes
23 september 2025
Antwoord van Better - Bath Sports and Leisure Centre
Hi George,
Thanks for your review.
We are so pleased to hear that you are enjoying Bath Sports and Leisure Centre!
Warm Regards
Hazal
Antwoord van Better - Bath Sports and Leisure Centre
Hi Oliver
Thank you for your review.
We are pleased to see the staff at the Bath Sports and Leisure Centre have been able to show you how to use the gym equipment correctly, and we hope you can use these techniques in your gym visits!
Thank you for choosing Better.
Kind Regards
Amir
Antwoord van Better - Bath Sports and Leisure Centre
Hi Malar
Thank you for your review.
We are very pleased to see that you are enjoying the swimming pool at the Bath Sports and Leisure Centre and the staff are taking great care of it!
We hope this continues, and thank you for choosing Better.
Kind Regards
Amir
A bit grubby
Changing rooms are getting a bit grubby, despite being revamped a few years ago. Not cleaned behind cubicle doors, stickers on the benches, crumbs from kids snacks during family swims. The shower I was in today and green liquid splashed all over the door.
17 juli 2025
Antwoord van Better - Bath Sports and Leisure Centre
Hi Customer
Thank you for your review.
We are sorry to hear about your recent experience at the Bath Sports and Leisure Centre, and we know how important it is to keep our facilities clean and well-maintained.
We appreciate you pointing out the areas that need attention and have passed your comments on to the centre staff so we can make sure these problems are sorted quickly.
Kind Regards
Amir
Friendly welcome. …
Friendly welcome and good straightforward introduction to the facilities
1 juli 2025
Antwoord van Better - Bath Sports and Leisure Centre
Hi John
Thank you for your review.
We are very pleased to hear the staff are creating a welcoming atmosphere at the Bath Sports and Leisure Centre, and your induction went well.
We hope you apply what you learned during the induction in your gym sessions!
Kind Regards
Amir
Antwoord van Better - Bath Sports and Leisure Centre
Hi Thierry
Thank you for your review.
We appreciate your feedback and hope you enjoy using the Better facilities.
Kind Regards
Amir
Very knowledgeable staff with a great…
Very knowledgeable staff with a great attitude to help in what could be a scary situation.
11 juni 2025
Antwoord van Better - Bath Sports and Leisure Centre
Hi Dayne
Thank you for your review.
We are delighted to note that the team at the Bath Sports and Leisure Centre has been able to help when required and deliver excellent service in your situation.
We will pass your kind words on to the General Manager.
Kind Regards
Amir
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.