I’ve given 5 stars because the customer service at Edmonton green leisure centre has been amazing. Shout out to the front of house team especially, they have been incredibly helpful, have displayed... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie2 The Broadway, N9 0TR London, GB
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Lees wat reviewers zeggen
Edmonton green london Great Pilates yoga and HITT class this gym has had a great refurbishment think from 70’s reject to 2025 inject all new equipment in the gym fresh and new . Reception staff a... Toon meer
Bedrijf heeft geantwoord
It is a joy to be a member of the better experience. My child is enjoying hos swimming lessons. I am grateful.
Bedrijf heeft geantwoord
I was at Edmonton leisure centre in north London in the swimming pool.At 5.30 PM a staff member asked me to leave the swimming pool, Because it was a womens only session I'm disgusted and appalled.Thi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
2 The Broadway, N9 0TR, London, Verenigd Koninkrijk
4,2
Goed
40 reviews
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Antwoord van Better - Edmonton Leisure Centre
Hi Mohammad
Thank you for your review.
We are very happy to see that you are receiving good customer service from the team, and please let us know if you have any further questions.
Kind Regards
Amir
It is a joy to be a member of the…
It is a joy to be a member of the better experience. My child is enjoying hos swimming lessons. I am grateful.
1 juli 2026
Antwoord van Better - Edmonton Leisure Centre
Hi Adelaide
Thank you for your review.
We are very pleased to hear that you are enjoying being part of the Better experience and that your child is enjoying their swimming lessons!
Thank you for being part of the community at Edmonton Leisure Centre!
Kind Regards
Amir
Facilities okay but extremely…
Facilities okay but extremely overpriced. Ended up cancelling
22 mei 2026
Antwoord van Better - Edmonton Leisure Centre
Hi there,
Thank you for taking the time to share your feedback about Edmonton Leisure Centre.
We're pleased to hear that you used the centre, but we're sorry to learn that you felt the pricing did not offer the value you were looking for and that this led to your decision to cancel your membership. We understand that affordability is an important factor when choosing a leisure facility, and we appreciate you sharing your perspective.
Thank you for your comments and for your time as a member.
Warm Regards,
Hazal
I am very new customer but everything…
I am very new customer but everything is perfect for me,I liked gym very much,these days I am busy,but also I am planning to join every class,of course swimming.
Excellent really.
Staff is very helpful,thanks a lot.
20 juli 2026
Antwoord van Better - Edmonton Leisure Centre
Hi Nermin,
Thank you for your wonderful feedback, Nermin.
We're delighted to hear that you're enjoying your experience with us and that you've been pleased with the gym and the support provided by our team.
Thank you again for your kind words, and we look forward to seeing you at the centre soon.
Warm Regards,
Suheera
Highly recommended
Clean, spacious, modern facilities. Very helpful staff. The facilities are great. Lots of equipment. Water, cleaning wipes, air conditioning, etc. Has everything you need. Gym instructors are extremely knowledgeable and patient.
15 juli 2026
Antwoord van Better - Edmonton Leisure Centre
Hi Julie,
Thank you so much for your wonderful review!
We're delighted to hear that you are enjoying our clean and modern facilities, as well as the range of equipment and amenities we offer.
It's especially great to know that our team has made such a positive impression, and that you appreciate the knowledge and patience of our fitness instructors.
We can't wait to see you again soon!
Warm Regards,
Kaisha
Great choices of memberships according…
Great choices of memberships according to your availability and your financial pocket also to be welcomed by friendly and helpful staff of all ages and of a good variety in culture
1 juni 2026
Antwoord van Better - Edmonton Leisure Centre
Hi Sandra,
Thank you for your fantastic review!
We’re so pleased to hear that you appreciate our range of membership options, which suit the needs of our diverse range of customers.
It’s especially wonderful to know how friendly and welcoming our team have been, and that you appreciate the diversity of backgrounds, ages and cultures within our team.
We look forward to seeing you again soon!
Warm Regards,
Kaisha
Antwoord van Better - Edmonton Leisure Centre
Hi Hugo
Thank you for your review.
It is great to see that the staff at Edmonton Leisure Centre are creating a friendly atmosphere, and we will be sure to pass your feedback on!
Kind Regards
Amir
The young man who registered me was…
The young man who registered me was polite exceptionally knowledgeable
20 mei 2026
Antwoord van Better - Edmonton Leisure Centre
Hi Sharon
Thank you for your review.
We are very pleased to see that the team at the Edmonton Leisure Centre has been able to assist and provide excellent Customer Service!
We will be sure to pass your feedback on.
Kind Regards
Amir
Excellent customer service
I’ve given 5 stars because the customer service at Edmonton green leisure centre has been amazing. Shout out to the front of house team especially, they have been incredibly helpful, have displayed a good knowledge of what is offered, answered my many (and at times annoying) questions. They’ve displayed a high level of empathy and have gone the extra mile. They deserve a raise.
The cleanliness of the soft play and the children’s pool could be improved though.
19 mei 2026
Antwoord van Better - Edmonton Leisure Centre
Hi,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Edmonton Leisure Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
Warm Regards
Hazal
Overall experience
Overall experience, having one member of staff at the reception/entrance is not sufficient the staff member managed the customers the best they could ensure to polite and stayed calm. while dealing the customer enquires about swimming classes and attendee having issues/ problems with access, this made the process slow and as your orgisation has strict policy on late attend and charges member £3 for late. Slow service is caused by insufficient staffing that is a operation and planning mistake at best and worse it is poor cost cutting strategy that put pressure on your staff and gives poor service to customers. 2 member of staff at reception is a minimum.
satisfactory overall experience, DO BETTER!!!!! It's in the Name. Better let see it.
15 mei 2026
Antwoord van Better - Edmonton Leisure Centre
Good Afternoon,
Thank you for your review!
We appreciate your feedback regarding the available staff we have present at reception.
We try to space our concierge around the centre in case our members need assistance once navigating the facility or for general queries.
We understand that this issue was raised with the intention of supporting our members with their queries, particularly regarding swimming lessons and penalty fees.
Thank you again for your feedback!
Warm Regards,
Kaisha
Good stuff
Good equiptment and clean gym .also swimming pool is nice and good temperature.
16 mei 2026
Antwoord van Better - Edmonton Leisure Centre
Hi Salman,
Thank you for your lovely review!
We're so happy to hear that you appreciate our facilities and cleanliness in our gym at Edmonton Leisure Centre.
We're also thrilled that you're enjoying our swimming pool space and find it a good temperature.
We look forward to seeing you again soon!
Warm Regards,
Kaisha
First Impression
Very impressed with the Leisure Centre . The staff are friendly , efficient & professional .
7 mei 2026
Antwoord van Better - Edmonton Leisure Centre
Hi Elizabeth
Thank you for your review.
It's wonderful to hear that you are pleased with the facilities at the Edmonton Leisure Centre and that you have had the chance to meet the excellent staff at the centre!
Please do not hesitate to reach out if you have any questions, and we hope to see you again soon.
Kind Regards
Amir
Dance fitness class The class was just the right level for…
The class was just the right level for my age and fitness. I look forward to more classes.
13 april 2026
Antwoord van Better - Edmonton Leisure Centre
Hi Karen,
Thanks so much for your feedback! I
t’s wonderful to hear the class felt well-matched for you.
We aim to keep our sessions supportive, engaging, and suitable for a range of abilities.
Looking forward to welcoming you again soon!
Warm regards
Azaria
So i took my 2 grandkids here on…
So i took my 2 grandkids here on saturday afternoon. There was no mention at check in about an issue with zhe training pool. When we got in we found the 90cm depth was now about 45cm depth. When i asked the lifegaurd what was going on he just shrugged. Some of the kids there were probably 9 or 10 and looked strange trying to learn swimming in so liitle water only coming up to there knees. Why were bookings taken if the pool was not up to standard. Can someone tell me is this a cost cutting idea ? Are we meant to accept this because we live in a poor area? How about an apology and a refund!
Anne Fraser
11 april 2026
Review zonder uitnodiging
Antwoord van Better - Edmonton Leisure Centre
Hi Anne,
Thanks for your review!
We appreciate your feedback and would like to find out more.
If you have the time, please send an email with some more information to our Customer Service Team.
Our email address is: customerservices@gll.org
We look forward to your response!
Warm Regards,
Kaisha
Edmonton leisure centre swimming pool
I was at Edmonton leisure centre in north London in the swimming pool.At 5.30 PM a staff member asked me to leave the swimming pool, Because it was a womens only session I'm disgusted and appalled.This outdated practice takes place in present .I'm thinking of termination of my membership.I paid money like everyone else to use the swimming pool.Im disgusted.The other thing is why don't they have at least one hour for men only if they have it for women.Absolutly appalled and disgusted.
27 maart 2026
Antwoord van Better - Edmonton Leisure Centre
Hi Antonio
Thanks so much for sharing your thoughts with us and leaving a review.
At Better, we love offering fun fitness and wellbeing activities for everyone to enjoy. Because women-only sessions are very popular, we offer times to allow a safe space for women to exercise in a ladies only environment if they prefer. We currently have just a 1-hour slot at Edmonton Leisure Centre on Friday late afternoons just for women, which we advertise on our timetable and booking system so customers can check this in advance.
We've also shared your suggestion with the centre to see if they can consider a men-only session
Kind regards
Rachel
Edmonton Green swimming pool has…
Edmonton Green swimming pool has improved. Aquafit classes are good.
20 maart 2026
Antwoord van Better - Edmonton Leisure Centre
Hi Sarah
Thanks for your review.
We are so pleased to hear that you are enjoying the Edmonton Leisure Centre and, in particular, the Aqua classes.
Warm Regards
Rachel
Easy to sign up and nice clean…
Easy to sign up and nice clean environment, staff very helpful
17 maart 2026
Antwoord van Better - Edmonton Leisure Centre
Hi Meryem
Thank you for your review.
We are very pleased to see that you found the signing-up process easy, and you are enjoying your experience at Edmonton Leisure Centre.
It is also great to know that you have had the opportunity to meet the centre staff, and the centre is nice and clean!
Kind Regards
Amir
As a pensioner
As a pensioner, I try before Better in Edmonton, some gyms. Most of them are quite "chaotic", I mean, a lack of management, poor or nil personal support, unclean toilets most of the time, lack of staff in the exercise or sauna areas most of the time, etc., etc. But after the joint Better, I found a great gym where I can still look up for myself in a clean and pleasant environment, in peace of mind. The only regret for me is the restriction on not being able to use the gym on Saturdays and Sundays in the morning, as I have a membership discount by my age (over 60s).
5 oktober 2025
Review zonder uitnodiging
Antwoord van Better - Edmonton Leisure Centre
Hi Mr Hernan,
Thank you for your review!
We’re really pleased to hear that you appreciate the cleanliness and our welcoming, well-managed environment at Edmonton Leisure Centre.
It’s especially encouraging to know that this has made such a positive difference to your gym experience.
We also appreciate your feedback regarding the weekend access restrictions on the over-60s membership.
There's a possibility that you're on a saver or off-peak Membership with us, which is restricting your access at the weekends.
We’d be more than happy to explore alternative Membership options that may better suit your needs.
Thank you again for your kind words, and we’re delighted to have you as part of our community!
Warm Regards,
Kaisha
I m so great to find place to really…
I m so great to find place to really teaching my son in very inclusive way, as he is special need kid. I highly recommend to everyone who are looking for the same service.
27 februari 2026
Antwoord van Better - Edmonton Leisure Centre
Hi TH
Thank you for your review and recommendation!
It is great to see that the staff at Edmonton Leisure Centre have been able to accommodate and provide a great lesson for your son.
We hope he attains the skills and confidence he wishes, and we look forward to seeing him again at the next lesson!
Kind Regards
Amir
The staff are supportive and friendly…
The staff are supportive and friendly but your website is not user friendly. Please do something about your website
2 maart 2026
Antwoord van Better - Edmonton Leisure Centre
Hi Anonymous
Thank you for your review.
It is great to see that the staff at the Edmonton Leisure Centre are creating a friendly atmosphere and have been able to assist with your enquiries.
We also appreciate your feedback regarding the website. We will pass this on to the relevant team to review.
Kind Regards
Amir
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