Lovely, helpful staff. However no spin bike which is crucial in managing my health condition. Please invest in more spin bikes for the gym area or allow gym members access to the spin bikes without... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieOff waterhall Road, CF5 3LL Fairwater, GB
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Lees wat reviewers zeggen
This is the first time that I have joined a exercise class of any kind and all of the instructors that I have had contact with have been very good at explaining everything to me and made me feel very... Toon meer
Bedrijf heeft geantwoord
Very kind and helpful staff. I use the swimming pool, the gym and soft play. I am yet to attend a fitness class, but I'm looking forward to it as it provides a good sense of community whilst looking a... Toon meer
Bedrijf heeft geantwoord
Happy to chat over the phone. Too busy right now. Excellent “front of house” people at Fairwater Leisure Centre plus excellent instructors.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Off waterhall Road, CF5 3LL, Fairwater, Verenigd Koninkrijk
4,4
Uitstekend
45 reviews
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ThiNew to exercise classes.s is the first time that I have…
This is the first time that I have joined a exercise class of any kind and all of the instructors that I have had contact with have been very good at explaining everything to me and made me feel very comfortable.
There is a very good variety of different classes and you are not pushed into doing anything that you are not capable of. It is also very good value for the money.
11 juni 2025
Antwoord van Better - Fairwater Leisure Centre
Hi Happy Shopper,
Thank you so much for sharing your experience!
We’re thrilled to hear that your first exercise class was such a positive one and that our instructors made you feel comfortable and supported. We believe everyone should feel confident and empowered in their fitness journey, so it’s great to know you’ve enjoyed the variety of classes and the pace that suits you. Your kind words mean a lot to us, and we’re glad you find value in what we offer.
We look forward to seeing you in class again soon!
Kind regards,
Charmaine
Fairwater Leisure centre
Nice welcome. Plenty of parking. Class started on time. Shower room and showers were cold, which is hard when you have a 4yr old.
1 juni 2025
Antwoord van Better - Fairwater Leisure Centre
Hi Happy,
Thank you for your feedback!
We're glad to hear you felt welcomed at the Fairwater Leisure Centre, appreciated the parking availability, and that the class started on time. We’re sorry to hear about the cold showers, especially with a little one; that can be tough. We’ll look into the shower temperature and do our best to make improvements. We hope to welcome you and your child back soon for a more comfortable experience.
Kind regards,
Charmaine
Antwoord van Better - Fairwater Leisure Centre
Hi Michael
Thank you for your review.
We are very pleased Nicola has been able to instruct and assist you in using the gym equipment, and we hope you can use what you have learnt within your gym sessions with us!
Kind Regards
Amir
Pros and cons of this place
My son was very happy with his first swimming class. There were two teachers and one of them were in the water to help him. He was well looked after during the whole class. I was impressed with some of the other young children swimming really well. My son is looking forward to go back.
As a parent watching I found the space a bit crowded, there are quite a few children in the class and several classes going on at the same time. It’s also quite noisy as all the teachers need to scream loudly to be heard.
I didn’t like the attitude of another teacher and how she spoke to the children (she was teaching the group next to ours). She seemed annoyed and not very respectful to them.
29 april 2025
Antwoord van Better - Fairwater Leisure Centre
Hi Patricia,
Thank you for sharing your experience and feedback with us. We’re so glad to hear that your son enjoyed his first swimming class and felt well supported by our instructors—especially having a teacher in the water to guide him. It's great to know he's excited to come back!
We also appreciate your honest observations about the environment. While we aim to create an energetic and engaging space for all our students, we understand that it can feel busy and noisy during peak class times. We’re continually looking at ways to improve the viewing experience for parents and will take your comments into account.
We’re concerned to hear about your impression of one of the other instructors. Respect and positive encouragement are core values in our teaching approach, and we will follow up internally to ensure all staff uphold these standards consistently.
Thank you again for your thoughtful review—we value your input and look forward to seeing your son continue his swimming journey with us!
Kind regards,
Charmaine
the staff were amazing at the group i attended
the staff were very knowledge able and approachable and friendly
11 maart 2025
Antwoord van Better - Fairwater Leisure Centre
Hi Suzanne,
Thank you for your kind words!
We're so glad to hear that you found our staff knowledgeable, approachable, and friendly.
Providing a welcoming and supportive environment is something we take great pride in, so your feedback means a lot to us.
We look forward to seeing you again soon!
I went swimming
I went swimming and I got an hour and a half and then I got kicked out. I went with friends and it was fun! It's also cheap for what you get.
14 april 2025
Antwoord van Better - Fairwater Leisure Centre
Hi Lara,
We’re so glad to hear you’ve been enjoying the swimming facilities at Fairwater Leisure Centre and that you feel the service we provide offers excellent value for money.
Thank you for taking the time to share your kind comments. We look forward to welcoming you back again soon!
Kind regards,
Sarah H
Antwoord van Better - Fairwater Leisure Centre
Hi Karen,
Thank you for your kind words!
We're so glad to hear that you had a positive experience with our helpful and friendly staff at the Fairwater Leisure Centre. We truly appreciate your feedback and look forward to serving you again soon!
Kind regards,
Charmaine
many cancellations on classes with no…
many cancellations on classes with no alternative given. Not enough classes at Fairwater centre, cardiff. Cold showers. The app charges for non attendance when I attend often
5 maart 2025
Antwoord van Better - Fairwater Leisure Centre
Hi Ms G Rees,
Thank you for sharing your feedback, and I’m sorry to hear about your experience. We truly value your input, and we’re disappointed to hear about the cancellations and the issues you've encountered with the facilities and app. We understand how frustrating this can be.
Regarding the cancellations, we strive to ensure that all of our sessions run smoothly, and we will work on improving communication about any changes and providing alternatives when needed. We're also looking into the shower temperature issue to make sure our facilities are more comfortable. As for the app, it’s important that you’re not charged incorrectly, and we will investigate this further to resolve any discrepancies.
We appreciate you bringing these issues to our attention and will work on addressing them to improve your experience moving forward.
Kind regards,
Charmaine
Nicola is extremely knowledgeable and…
Nicola is extremely knowledgeable and helpful. On my first visit to the gym I was surprised by the amount of quality equipment available
24 maart 2025
Antwoord van Better - Fairwater Leisure Centre
Hello Andrew,
We truly appreciate your thoughtful feedback!
It’s wonderful to know that Nicola had a positive influence during your initial visit to the Fairwater Leisure Centre and that our equipment left a good impression on you. Our goal is to ensure the best experience for all our members, and we’re delighted to hear that we succeeded in your case. We eagerly anticipate your next visit!
Kind regards,
Charmaine
They are always there to help
11 maart 2025
Antwoord van Better - Fairwater Leisure Centre
Hi Jane,
Thanks for your review.
We are so pleased to hear that you have felt so supported at Fairwater!
Warm Regards
Hazal
Brilliant team at Fairwater
The team at Fairwater, Cardiff are fantastic, at reception and at the Pool. Im returning after open heart surgery and their care, professionalism and friendliness made me feel safe and welcomed.
4 maart 2025
Antwoord van Better - Fairwater Leisure Centre
Hi Will
It's great to see that our team at Fairwater, Cardiff made you feel safe, welcomed, and supported, during time in your recovery.
Wishing you all the best on your journey to full recovery, and welcome back!
Kind Regards
Amir
GP referral
GP referral to get me mobile & increase fitness due back condition. All instructors are very helpful & encouraging
12 oktober 2024
Antwoord van Better - Fairwater Leisure Centre
Good Afternoon Angela,
I hope this message finds you well!
Thank you so much for taking the time to share your thoughts about your experience at the Fairwater Leisure Centre. We are thrilled to hear that you are enjoying your membership and appreciate your positive feedback.
It’s fantastic to know that our staff has made a positive impression on you. We continually strive to create a friendly and welcoming atmosphere, and it’s wonderful to hear that we’re succeeding in that regard. Our team works hard to ensure every visit is pleasant and fulfilling, and your recognition of their efforts means a lot to us.
Thank you once again for your valuable feedback, and we look forward to seeing you at the centre!
Warm regards,
Charmaine
Antwoord van Better - Fairwater Leisure Centre
Good Afternoon,
We greatly appreciate your review.
We are thrilled to learn of your satisfaction with your membership at the Fairwater Leisure Centre. It brings us great joy to hear that the staff has consistently been helpful and friendly every time you visit.
Thank you for taking the time to share your positive experiences with us.
Best regards,
Charmaine
Antwoord van Better - Fairwater Leisure Centre
Hi Elizabeth,
Thanks for your review.
We are delighted that the staff at Fairwater have been so welcoming and friendly!
We hope you enjoy your membership with us and thanks for choosing Better!
Warm Regards
Hazal
Friendly staff
Friendly staff, amenities exactly what u need. Ease of access and good choice of booking times.
1 augustus 2024
Antwoord van Better - Fairwater Leisure Centre
Hi Melanie,
Thank you for your review.
It is great to hear you are enjoying Fairwater - thanks for your custom!
Warm Regards
Hazal
Antwoord van Better - Fairwater Leisure Centre
Good Afternoon Ronnie,
Thank you for your review.
We are very happy to hear that the staff have been friendly and helpful when you attend the Fairwater Leisure Centre. We also appreciate your feedback in regard to the Mens Changing Facilities and will pass this onto the centre management team.
We hope you continue to enjoy your membership at this centre.
Warm regards,
Charmaine
Changing rooms were clean
Changing rooms were clean, pool was a good temperature, staff were friendly. A good visit.
3 juni 2024
Antwoord van Better - Fairwater Leisure Centre
Hi David,
Thank you for your review.
We are so happy to hear that you are enjoying Fairwater Leisure Centre!
Warm Regards
Hazal
Fantastic induction session with Nicky
Fantastic induction session with Nicky. She makes exercise fun and accessible.
9 april 2024
Antwoord van Better - Fairwater Leisure Centre
Good Evening Nicholas,
Thank you for your review.
We are thrilled to hear that your Induction with Nicky was fun and accessible. We hope you are now able to use the Gym equipment with ease so you are able to enjoy your workout sessions. I will pass on your lovely feedback for the attention of the centre so Nicky receives the recognition she deserves.
Hope this helps.
Have a lovely evening.
Kind regards,
Charmaine
Equipment and coach are first rate
28 november 2023
Antwoord van Better - Fairwater Leisure Centre
Good Evening Patrick,
Thank you for your review.
We are happy to hear that you are enjoying the equipment and the Fitness trainer at the Fairwater leisure centre. We hope you can continue to enjoy your membership at this centre.
Kind regards,
Charmaine
The ease of the booking system
The ease of the booking system. The helpful staff, allowed my journey back into exercise, a stress free and happy experience as it should be. On my journey to better health, thank you.
3 oktober 2023
Antwoord van Better - Fairwater Leisure Centre
Good Afternoon Stuart,
Thank you for your review.
We are very happy to hear that you find our booking system easy to navigate, which has allowed you to be able to book activities easy and stress free. We hope you continue to enjoy the Fairwater leisure centre and the great activities they have available.
Kind regards,
Charmaine
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