I'm going ONLY because there's no other options in my neighbourhood. Not clean, sometimes actually it's really dirty specially in the lockers room. Service is way below the average, no wifi (even i... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie41 Loampit Vale, SE18 7FT London, GB
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Healthwise with Georgia is great. Georgia is a godsend and could definitely work in some kind of higher-level capacity for health system. She is way more useful than just physios or doctors as she is... Toon meer
Bedrijf heeft geantwoord
When you have the right membership... Using BETTER centres are easy to book and use. I will be increasing how many times I go to my local leisure and using other Better leisure centres to help mee... Toon meer
Bedrijf heeft geantwoord
Receptionists JELANI AND LATESHE are truly EXCEPTIONAL they are friendly respectful and always helpful and attentive. No problem is too big or too small. Thank you 🙏🏽 for being so patient and genu... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
41 Loampit Vale, SE18 7FT, London, Verenigd Koninkrijk
4,0
Goed
79 reviews
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The teacher did not turn up for the…
The teacher did not turn up for the booked swimming lesson and when I asked at the front desk they were incredibly rude
18 augustus 2026
Antwoord van Better - Glass Mill Leisure Centre
Hi Celia,
Thank you for taking the time to share your feedback.
We're very sorry to hear that your swimming lesson at Glass Mill Leisure Centre did not go ahead as expected. We understand how disappointing and frustrating it must have been to arrive for a booked lesson only to find that the instructor was unavailable.
We're also concerned to hear about your experience when speaking with the reception team. Providing helpful, respectful, and professional customer service is something we take seriously, and we're disappointed to learn that this was not your experience.
Your comments will be shared with the relevant management team so that the circumstances surrounding the cancelled lesson and the service you received can be reviewed.
Thank you again for bringing this to our attention.
Warm Regards,
Hazal
Brilliant fun swimming lessons for my…
Brilliant fun swimming lessons for my super nervous 4 year old
10 juli 2026
Review zonder uitnodiging
Antwoord van Better - Glass Mill Leisure Centre
Hi Beth,
Thank you for your wonderful review!
It's amazing to hear that your little one is enjoying their swim lessons with us, and that you find them brilliant.
We can't wait to continue to see their confidence grow!
Warm Regards,
Kaisha
Receptionists JELANI AND LATESHE are…
Receptionists JELANI AND LATESHE are truly EXCEPTIONAL they are friendly respectful and always helpful and attentive.
No problem is too big or too small.
Thank you 🙏🏽 for being so patient and genuine
17 juli 2026
Review zonder uitnodiging
Antwoord van Better - Glass Mill Leisure Centre
Hi Naheeda,
Thank you for your wonderful review!
We're delighted to hear Jelani and Lateshe provided such exceptional service. We'll be sure to pass on your kind words to them.
We look forward to welcoming you back again soon.
Kind regards,
Suheera
Great service
I joined the GP referral, that means Healthwise exercise program. It has been amazing. I look forward to attend 2 every week. I am getting much better thanks.
8 april 2026
Antwoord van Better - Glass Mill Leisure Centre
Hi Juliet,
Thank you for taking the time to share your feedback.
We’re delighted to hear that you’ve had such a positive experience on the Healthwise exercise programme. It’s wonderful to know that you’re enjoying the sessions and already starting to feel the benefits.
It’s especially encouraging to hear your commitment to attending regularly, as consistency can make such a positive difference to your wellbeing.
Thank you again for your kind feedback, and we wish you continued progress on your journey.
Warm Regards,
Hazal
Great facility
Great facility , unfortunately the changing rooms and facilities are regularly dirty and grimy . There are often overflowing bins and flies . Shame as otherwise it's great
12 juli 2026
Antwoord van Better - Glass Mill Leisure Centre
Hi David,
Thank you for your feedback.
We’re really pleased to hear that you think the facility itself is great, but we’re very sorry to learn about the condition of the changing rooms. Cleanliness is extremely important to us, and the issues you’ve described with overflowing bins and flies are not the standard we expect to provide.
Please be assured that your comments will be shared with the centre management team so that cleaning schedules and maintenance can be reviewed and improved.
We do appreciate you bringing this to our attention and hope to provide you with a much better experience on your next visit.
Warm Regards,
Hazal
I'm going ONLY because there's no other…
I'm going ONLY because there's no other options in my neighbourhood.
Not clean, sometimes actually it's really dirty specially in the lockers room. Service is way below the average, no wifi (even if they claim to connect to THE CLOU which is not working efficiently even just for basic whatzapp messages - so you're basically with no phone in there)
Also closes way to early like 9pm..
23 juni 2026
Antwoord van Better - Glass Mill Leisure Centre
Hi,
Thank you for your feedback.
We are sorry to hear that your experience has not met expectations, particularly regarding cleanliness, customer service, and the facilities available. This is not the standard we aim to provide.
We also understand your frustration with the WiFi and connectivity issues, as well as the centre’s closing times, and we appreciate you highlighting these concerns. Your comments will be shared with the relevant teams so that improvements can be reviewed.
We value your feedback and hope to provide a better experience on your future visits.
Warm Regards,
Hazal
When you have the right membership...
When you have the right membership...
Using BETTER centres are easy to book and use. I will be increasing how many times I go to my local leisure and using other Better leisure centres to help meet my personal health targets. I like to swim at my own pace and use the gym occasionally which is something I never thought I will ever say!
To perform even better, memberships for registered disabled users should be more competitively priced to use all facilities and much easier to register. It would also be useful to see typically when facilities like the gym or the pool tend to be quieter so I can book accordingly. How many tickets are remaining does not give the full pucture of what to expect.
29 mei 2026
Antwoord van Better - Glass Mill Leisure Centre
Hi Laura,
Thank you so much for your lovely review!
It's great to hear that booking and using Better centres has been so straightforward for you - we want the whole experience to be as easy and enjoyable as possible. We appreciate the feedback on visibility on usage levels and booking tickets. We're glad your membership is working well for you at Glass Mill.
We hope to see you back again very soon!
Warm Regards,
Abdus
Antwoord van Better - Glass Mill Leisure Centre
Good Evening,
Thank you for your lovely review!
We're thrilled that you're enjoying the facilities and fitness class at our Glass Mill Leisure Centre.
It's also amazing to hear that you feel our activity prices are affordable.
We look forward to seeing you again soon!
Warm Regards,
Kaisha
Antwoord van Better - Glass Mill Leisure Centre
Hi Savain,
Thanks for your review!
We are so pleased to hear that you are enjoying Glass Mill Leisure Centre!
Warm Regards
Azaria
Antwoord van Better - Glass Mill Leisure Centre
Hi ZR
Thank you for your review.
It is great to see the staff at Glass Mill Leisure Centre are providing a wonderful service, and have been able to assist with your enquiries!
Please do not hesitate to let them know if you have any further questions.
Kind Regards
Amir
Better is my leisure centre of choice…
Better is my leisure centre of choice because the staff are so helpful and the swimming pool is excellent in size for swimming for health.
23 februari 2026
Antwoord van Better - Glass Mill Leisure Centre
Hi Pat
Thank you for your review, and thank you for choosing the Glass Mill Leisure Centre.
We are very pleased to see that you are enjoying the swimming pool and that the centre staff have been able to assist with your enquiries.
Please do not hesitate to reach out if you have any further questions!
Kind Regards
Amir
Better gym for health
Last check in with Alex at Better Gym Glass Mill and I couldn't be happier. Weight down, blood pressure down and it's a thanks to Alex, Mr Motivation, middle name Inspiration, that I stayed the course and pushed myself. Credit.
6 februari 2026
Review zonder uitnodiging
Antwoord van Better - Glass Mill Leisure Centre
Hi Nguyen
Thank you review.
It's wonderful to hear that your check-in with Alex went well and that your hard work and Alex's motivation are paying off!
We will share your feedback with the Healthwise team, and they will be very pleased to see it.
Kind Regards
Amir
Great centre to attend for your fitness training.
The staff at the centre do a fantastic job. They are helpful and polite. They do a wonderful job keeping the centre in a good condition.
24 januari 2026
Review zonder uitnodiging
Antwoord van Better - Glass Mill Leisure Centre
Hi C,
Thank you so much for your kind words!
We’re delighted to hear that you’ve had such a great experience with the team at Glass Mill Leisure Centre.
It's great to know how helpful and polite the staff have been, as well as their great efforts to keep the Centre in good condition.
Warm Regards,
Kaisha
Alex at Healthwise very helpful and…
Alex at Healthwise very helpful and approachable. Water aerobics classes fun
9 januari 2026
Antwoord van Better - Glass Mill Leisure Centre
Hello Liz,
Thank you for your valuable comments and feedback, as well as for the 4-star review.
We are pleased to learn that you are enjoying the water aerobics class. I will ensure that your remarks are conveyed to Alex.
Kind regards.
This gym has different facilities and…
This gym has different facilities and it’s good - however, the place is dirty (especially the swimming pool and changing room area). I felt extremely uncomfortable on my first day of swimming lesson and I’m even hesitant to book the next one cause the place was just NOT clean! Plasters, tissues, papers on the floor near the pool… it was just ew! Lastly, re the gym itself, it is important to note that some of the equipment are broken and therefore cannot be used! I believe that I’m paying a good amount money, every month, to deserve a good service, I would therefore be grateful if something about this could be done as soon as possible please 🙏
10 december 2025
Antwoord van Better - Glass Mill Leisure Centre
Thank you for sharing your experience at Glass Mill Leisure Centre with us, Lois.
Your feedback is really important for us as it will help us to improve.
We hope you will be enjoying your future visits more.
Kind Regards
Excellent experience
I go to the Glassmill Centre at Lewisham and the personal trainer/ Better facilitator I saw was Alex.
It is an excellent experience and Alex is extremely Helpful / Knowledgeable and Supportive.
As someone in their late sixties it was a fairly intimidating experience entering the gym environment, but Alex and the atmosphere in the Gym, made it very comfortable.
I really enjoy attending, and my health is benefiting.
Big Thank You to Alex, absolute asset to this team.
Paula
2 december 2025
Review zonder uitnodiging
Antwoord van Better - Glass Mill Leisure Centre
Thank you for sharing your experience at the Glassmill Centre, Paula.
We’re so pleased to hear how helpful, knowledgeable, and supportive Alex has been. It’s great that he helped make the gym feel welcoming, especially as you were finding it intimidating at first.
We’re delighted that you’re enjoying your visits and feeling the health benefits. Alex truly is an asset to the team—thank you again for your kind words.
Kind Regards
From speaking to Alex at the GlassMill…
From speaking to Alex at the GlassMill and him doing an induction to speaking to the advisor on the phone regarding my membership, as there was a problem booking, everyone was professional, courteous and very helpful.
14 november 2025
Antwoord van Better - Glass Mill Leisure Centre
Thank you for sharing your experience with us, Callis.
We are very proud of our staff, and we are delighted that their efforts are noticed and appreciated.
Kind Regards
Better gyms - not better for your health but better for Better's bank account.
I am a man with a prostate cancer diagnosis and sought exercise whilst going through hormone treatment, post radiotherapy, this is a recognised benefiting course of action when having treatment. In the time I have attended the Glass Mills site several bits of equipment have been faulty or parts missing, either myself or I have witnessed others using different cycle machines not work, when others were using them too. Gears slip or once a pedal fell off a machine. The gears on several machines I reported to staff, repeatedly over previous months, with no action. One machine was put in a cupboard but the other remained out, without any 'out of order sign - or being fixed. I myself injured my knee soon after using one of these machines on this visit and after a subsequent episode of pain a few days later at home, I ended in tremendous pain, not being able to walk and then over the next several weeks with 4 phone calls and a visit to my doctors, also doing a self referral to the doctors physiotherapist. I was aldo asked to have a x-ray and MRI by my surgery, which showed up ligament injury and meniscus damage. It was only at the beginning of November that I got to see a consultant to discuss the findings of the MRI, who recommend arthroscopy surgery, which I now am having soon. This week I asked Better for a suspension of my charges or a refund in part for the several months I was unable to attend the gym in the past few months. This I was told could not be done in retrospect, despite I only recently got fully to understand and know what I was dealing with. I am most disappointed with Better, Faulty and dangerous equipment and no support or responsibility by their customer services for anyone who might have had injuries, which I feel in part, might have been due to attending their gyms. Very disappointing.
17 juli 2025
Antwoord van Better - Glass Mill Leisure Centre
Good Afternoon Simon,
Thank you for sharing your experience with us.
We’re really sorry to hear about the challenges you’ve faced, especially given your health situation. Your feedback is very important, and we regret that the equipment problems and delays in fixing them have affected your wellbeing.
We take safety and maintenance seriously, and it’s clear we didn’t meet expectations here. I’ve passed your concerns on to our management team for urgent review, including the faulty equipment reports and your request for a membership suspension or refund. Although our policy usually doesn’t allow retrospective changes, we’ll reconsider your case because of its seriousness.
If you can provide a medical note, we can explore freezing your membership.
Thanks again for bringing this to our attention.
Please can you email: customerservices@gll.org, with your medical note.
Changing rooms could be cleaner
Changing rooms could be cleaner. Otherwise it's a great place
19 november 2025
Antwoord van Better - Glass Mill Leisure Centre
Hello Renate,
Thank your for your comments and feedback.
We have passed on your comments to the centre manager for reviewing.
Kind Regards.
My son was a bit nervous for his first…
My son was a bit nervous for his first swimming lesson but he thoroughly enjoyed himself during the lesson that he is eager to continue with the lessons.
18 november 2025
Antwoord van Better - Glass Mill Leisure Centre
Hi Martina,
Thank you for sharing this lovely feedback!
We’re so pleased to hear that your son overcame his nerves and really enjoyed his first swimming lesson.
It’s wonderful that he’s already eager to continue, and we can't wait to support his progression.
Warm Regards,
Kaisha
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