Absolutely brilliant, the hardest part is getting oneself motivated, but once you do, everyone at BETTER.ORG are there to help you achieve your aim! I suffered a prolapsed L4 lumber disc, and I starte... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieChurch Hill, TR13 8YQ Helston, GB
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Lees wat reviewers zeggen
always excellent and friendly staff, great selection of classes with expert trainers to help/encourage you. Steve, Dan, Manuella and Helena really look after there students of all abilities in each c... Toon meer
Bedrijf heeft geantwoord
Despite raising a complaint about swim for all sessions being run at the same time as the swim schools, it is till happening. Also the changing area and showers need to be updated. We should have c... Toon meer
Bedrijf heeft geantwoord
Swimming pool well run. The 'Better' app brilliant to use and book. A New locker ststem & wall mounted costume spin dryer would be a great addition. An older gym but functional, clean , & friendly s... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Church Hill, TR13 8YQ, Helston, Verenigd Koninkrijk
4,0
Goed
36 reviews
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always excellent and friendly staff
always excellent and friendly staff, great selection of classes with expert trainers to help/encourage you.
Steve, Dan, Manuella and Helena really look after there students of all abilities in each class. highly recommend this gym if your looking to get fit
12 maart 2025
Review zonder uitnodiging
Antwoord van Better - Helston Sports Centre
Hi Andrew,
Thank you so much for your kind words!
We are very happy to hear that you’ve had such a positive experience with our team and classes. Steve, Dan, Manuella, and Helena will be especially happy to hear your praise. It's wonderful to know that our trainers are making a difference in helping you reach your fitness goals.
We appreciate your recommendation and look forward to seeing you continue to thrive with us!
Warm regards,
Charmaine
Started in January and am really…
Started in January and am really enjoying the classes they are diverse and fun and the instructors are really helpful and the atmosphere is really good
10 maart 2025
Review zonder uitnodiging
Antwoord van Better - Helston Sports Centre
Hi Sarah,
Thanks for your review.
We are so pleased that you are enjoying the fitness classes at Helston!
Warm Regards
Hazal
An amazing Community gym
An amazing Community gym. I have been a member of numerous gyms over the years but this Better Health gym is super friendly and you get so much for your reasonably priced membership. Definitely recommend.
10 maart 2025
Review zonder uitnodiging
Antwoord van Better - Helston Sports Centre
Hi Prunella,
Thanks for your review.
We are so pleased that you are enjoying Helston so much!
Warm Regards
Hazal
Friendly
Friendly, polite staff made the visit go smoothly, able to access swimming session easily. Just what was required
4 maart 2025
Antwoord van Better - Helston Sports Centre
Hi Jon
Thank you for your review,
It is great to see you are enjoying the swim sessions at the Helston Sports Centre and the staff have positively added to your experience.
We hope this continues and you have the opportunity to use the other facilities available at your chosen centre.
Kind Regards
Amir
Great place to train
Great place to go and train, lots of friendly people and new equipment along with very clean facilities
7 januari 2025
Antwoord van Better - Helston Sports Centre
Good Evening Sol,
Thank you for taking the time to share your review with us.
We are truly delighted to hear that you are enjoying your membership at the Helston Sports Centre. It’s wonderful to know that you’ve had such positive interactions with both our members and staff during your visits. Creating a welcoming and friendly environment is very important to us, and it’s gratifying to hear that our efforts are having a positive impact on your experience.
Additionally, we are thrilled that you're enjoying the new equipment. We strive to provide our members with the best facilities to support their fitness goals, and it’s great to know that these upgrades are being well-received.
We look forward to seeing you again soon!
Best regards,
Charmaine
Very helpful and friendly staff
13 augustus 2024
Antwoord van Better - Helston Sports Centre
Good afternoon Caroline,
I want to express my sincere gratitude for taking the time to provide your feedback.
We are absolutely thrilled to hear about your positive experience at Helston Sports Centre. It warms our hearts to know that our staff members were able to assist you in such a friendly and helpful manner during your recent visit. We sincerely hope that you will continue to find joy and satisfaction in your membership at our centre.
Kind regards,
Charmaine
Emailed regarding my concerns about the…
Emailed regarding my concerns about the pool always being shut (my membership is a pool membership) and nobody got back to me
7 juni 2024
Antwoord van Better - Helston Sports Centre
Hi Lauryn,
Thank you for your review.
I have checked through our Customer Service inbox and we have not received any emails from the email address registered to your membership.
Also, your membership is not just a swimming membership, it covers gym, swimming and group fitness classes at Helston.
I have also checked and the pool at Helston is open every day this week.
If you would like to report an issue or have a query and are unable to get through to the centre, please email customerservices@gll.org
Warm Regards
Hazal
Helston Sports Centre
Swimming pool well run. The 'Better' app brilliant to use and book. A New locker ststem & wall mounted costume spin dryer would be a great addition. An older gym but functional, clean , & friendly staff make up for any equipment that may be a bit dated.
28 december 2023
Antwoord van Better - Helston Sports Centre
Hi Mark,
Thank you for your review.
We are delighted to hear that you are enjoying Helston Leisure Centre and have passed on your feedback to the centre.
Warm Regards
Hazal
Friendly staff and a welcome…
Friendly staff and a welcome atmosphere. Tidy well arranged equipment.
20 december 2023
Antwoord van Better - Helston Sports Centre
Good Afternoon
Thank you for taking the time to leave a review.
We are very happy to see you are enjoying your time at our centre alongside our staff.
We hope this continues!
Kind Regards
Amir
Very poor app accuracy and customer service from call centre
We booked using the better app to go swimming at Helston swimming pool at 9:50am today, called and asked if ok to arrive earlier for an earlier session at 9:30am, as it was showing spaces on the app, was told this was fine by the better agent on the phone. We therefore travelled to helston centre to arrive and find it closed! The original cost to swim was £8.50 for myself and 2 children. But being forced to rebook for the 10am session having waited outside the centre for it to open the price was increased to £15.50! Raised this as a complaint with better explaining we had been misled and our time wasted and asking simply for delta between the original cost and revised price to be refunded but there was no interest from Better in resolving their error with the online system or misinformation on the phone. Very disappointed
27 december 2023
Review zonder uitnodiging
Antwoord van Better - Helston Sports Centre
Hi
Thank you for taking the time to leave a review,
I can see your email query has been addressed and the bookings explained.
During some holidays we offer swim for all sessions before 10 am and children only pay £1.
I can see the booking was made for after 10 am, this is where the price increase has occurred.
As requested your complaint has been escalated.
I hope we can resolve this.
Regards
Amir
Only been twice but very welcoming and…
Only been twice but very welcoming and enjoyed it
3 november 2023
Antwoord van Better - Helston Sports Centre
Hi
Thank you for leaving our centre a review
We are very happy to see you are enjoying your time there.
We hope this continues!
Kind Regards
Amir
A very welcome return to my fitness…
A very welcome return to my fitness journey by the Team at Helston!
1 november 2023
Antwoord van Better - Helston Sports Centre
Good Evening Lucy,
Thank you for your review.
We are very happy to hear that you have returned to your health & Fitness at the Helston Sports centre. We hope you continue to enjoy your membership and the great activities they have on offer at this centre.
Kind regards,
Charmaine
Incompetent duty manager
Bullying/harassment ongoing in gym/mental health user
For some time now myself&other m/h users have suffered stigma from the duty manager&his sidekick (red t.shirt pool attendant) from refusing to operate air con properly!! Turning it off when we train heavy,you need a good supply of air at all times,you have to open a window or door slightly to breath or a panic attack may happen(contacted h&s executive) by law..
The doors/windows are SLAMMED SHUT by these two fools very aggressively followed by insults&mocking/laughing at you!!.clowning around also in disabled shower some saturdays when no manager is present!!
I have had a General manager "chris;" overide these problems before "air con in heavyweights area" but he has left?? No one at reception knows who the g/manager is!!? ..after legal advice yesterday,a serious complaint will follow to head office @bettergym..
A new duty manager is needed ASAP with common sense&sense of humor!!
Better gyms advocate against m/h harassment dont they????
17 augustus 2023
Review zonder uitnodiging
Antwoord van Better - Helston Sports Centre
Hi John,
Thank you for your review.
We are disappointed to hear of your negative experience and that it seems to be an ongoing issue.
I have forwarded your complaint to the centre and area manager to look into but if possible, so we can get some more information on your complaint and your contact details, please fill in the complaints form at the link below.
https://www.better.org.uk/contactus
Warm Regards
Hazal
Complaint
My dad and I went swimming today and we haven't been in the pool long, we get told to get out which is extremely unacceptable everyone should have longer swim if they want to not just the swim learners. I have learning disabilities autism and anxiety which this set me of big time. Apart from that it's a good swimming pool just a shame about stuck up life guards
4 augustus 2023
Review zonder uitnodiging
Antwoord van Better - Helston Sports Centre
Hi Hayley,
Thank you for your feedback,
We do have time limits on all of our swim sessions to allow everyone to enjoy the facilities. If you would like to stay longer, you can purchase an additional session to follow your initial session.
Warm Regards
Hazal
Antwoord van Better - Helston Sports Centre
Good Afternoon Margaret,
Thank you for your review.
We are delighted to hear that you are enjoying your membership at the Helston Sports centre and you also find our booking system easy to navigate. We are also proud to hear that our staff are friendly and welcoming. We pride ourselves on our excellent customer service so we are happy to hear that this is the service you have received at our facilities. We hope you continue to enjoy your Better membership with us.
Kind regards,
Charmaine
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