I am a long term user (swimming) and very satisfied (I go off- peak). The pool is clean and clear virtually all of the time. The ground floor changing room/showers need more regular cleaning though... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie1 Norman Street, EC1V 3AA Islington, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The Pilates class on Sunday 6th April was covered by a woman called Tawa, whom Katy frequently uses for cover. Her classes are neither safe nor effective, indeed some of the coaching “tips” she gives... Toon meer
Bedrijf heeft geantwoord
My children absolutely love swimming here, they have learnt the most amazing swimming skills here, the staff are absolutely amazing and always make us feel welcome and happy. The free swimming lessons... Toon meer
Bedrijf heeft geantwoord
I was lucky enough to get my daughter booked onto the free swimming lessons that are offered in partnership with Islington Council, during school holidays. It has been a God send for my daughter, hel... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
1 Norman Street, EC1V 3AA, Islington, Verenigd Koninkrijk
4,4
Uitstekend
132 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The Pilates classes with Katy Daborn…
The Pilates classes with Katy Daborn are exceptional. She has a wealth of knowledge and experience that she shares with the class and tailors the exercises to suit everyone’s individual needs. The classes are difficult to get into but if you can it’s well worth it.
11 maart 2025
Review zonder uitnodiging
Antwoord van Better - Ironmonger Row Baths
Hi,
Thank you so much for your incredibly kind words!
We are absolutely thrilled to hear that you are enjoying the Pilates classes with Katy. Her expertise and knowledge truly shine through in every session, and it's wonderful to know that you appreciate how she tailors the exercises to cater to each participant's individual needs and abilities.
We understand that getting a spot in the classes can be quite competitive, and it’s fantastic to hear that you feel the effort is well worth it! Your commitment to enhancing your practice is commendable, and we are excited to have you as part of our community.
We look forward to seeing you in class again soon and continuing this journey together towards greater strength and flexibility!
Kind regards,
Charmaine
No Sweat!
I’ve been absent in a gym for a few years so I signed up & booked a group cycling class. Rosaleen the instructor has unlimited stamina! The class was fun, enjoyable & full of likeminded people. We where encouraged to push & if your not up to it you can always stop or take a break. 🏆
9 maart 2025
Antwoord van Better - Ironmonger Row Baths
Hi K.A
Thank you for your review and welcome back!
We are very pleased to hear you had such a positive time in the group cycling class and Rosaleen is providing an action-packed class.
We are glad you felt motivated and supported throughout the session. It's great to know you enjoyed the fun and hard work with fellow members!
Kind Regards
Amir
Yoga at IRB
The Iyengar yoga teachers at IRB - Marta on Saturdays and Alexandra on Tuesdays deliver teaching of this highest quality! They would do even better with all the right equipment :)
12 maart 2025
Review zonder uitnodiging
Antwoord van Better - Ironmonger Row Baths
Hi Emma
Thank you for your review and feedback.
It is great to see you are enjoying the Yoga classes at the Ironmonger Row Baths and will pass your feedback about the equipment on to the centre to review.
We hope this will improve your experience with us!
Kind Regards
Amir
Antwoord van Better - Ironmonger Row Baths
Hi Yuri,
Thanks for your review.
We appreciate you awarding us 5 stars and hopefully we can do better!
Warm Regards
Hazal
Katy Pilates - Life Changing & Strengthening
Katy's pilates classes have led me on a steady journey of healing, strengthening and confidence building. She teaches with a unique blend of humour, honesty, encouragement. And needed measure of discipline. They have literally been life changing for me.
9 maart 2025
Review zonder uitnodiging
Antwoord van Better - Ironmonger Row Baths
Hi Swimstar,
Thanks for your review.
We are delighted to read your review!
It is always amazing to hear of the life-changing benefits our customers get from attending our centres!
Warm Regards
Hazal
I go to Pilates classes with Katie
I go to Pilates classes with Katy, the best Pilates teacher I’ve ever had. She delivers clear instructions so that we can all follow,our warm up excercises are just right and the actual Pilates exercises have really helped my core muscles firm up (I’m 67) and generally keep my whole body in good shape -she also has a great sense of humour!
11 maart 2025
Review zonder uitnodiging
Antwoord van Better - Ironmonger Row Baths
Hi Lucinda,
I hope this message finds you well!
I wanted to take a moment to express our gratitude for your heartfelt feedback. It truly brightens our day to know that you're not only enjoying your Pilates classes with Katie but also finding them beneficial for your overall well-being.
Katie has a unique ability to connect with her students, and it’s great to hear that her clear instructions and delightful sense of humor have made such a significant difference in your fitness journey. Those elements truly help create an engaging and supportive environment that fosters learning and growth.
We're thrilled to see you making progress in your core strengthening exercises. It’s wonderful to hear that our classes have become an integral part of your fitness routine. Remember, consistency is key, and you’re doing an amazing job!
Thank you for being a valued member of our community, and we're here to support you every step of the way. Keep up the fantastic work! :)
Warm regards,
Charmaine
Body Conditioning and Advance Pilates
I attended body conditioning and advanced pilates the instructor Katy is an excellent teacher. She is extremly knowledgeable and explains what the exercise is going to achive her instuctions are clear and understood by the recipent. She is approachable and her classes are suitable for all levels with all particpants receving a workout pitched to individuals levels and abilty. I received an excellent workout . The studio has a full range of equipment which contributes to the session. The only negativity which is out of the hand of the instructor is no filtered water fountains and an inadequate air conditioning system.
10 maart 2025
Review zonder uitnodiging
Antwoord van Better - Ironmonger Row Baths
Hi Hearher,
Thanks for your review.
We are so pleased that you are enjoying Katy's classes at Ironmonger Row and we appreciate your feedback in reference to the air conditioning and water fountains!
Warm Regards
Hazal
Today attended Kateys Pilates lesson at…
Today attended Kateys Pilates lesson at ironmonger row. She is absolutely excellent , taking time to explain everything and observing all the class and helping anyone with adaptations if necessary. You know you are really safe with Katey and she makes it such fun she really inspires you . If I could get a place I would attend every one of her Pilates classes thank you
10 maart 2025
Review zonder uitnodiging
Antwoord van Better - Ironmonger Row Baths
Hi Catherine,
Thank you so much for your kind words!
We're thrilled to hear that you enjoyed Katey's Pilates class at Ironmonger Row. It's great to know that her dedication to ensuring everyone feels safe, supported, and inspired truly made a difference. We agree—Katey is fantastic at making classes both fun and effective!
We hope to see you back in class soon, and we’ll do our best to accommodate you whenever a spot opens up. Thanks again for sharing your experience!
Kind regards,
Charmaine
The classes are giving members a very…
The classes are giving members a very good level of fitness training which has made me fitter and stronger
10 maart 2025
Review zonder uitnodiging
Antwoord van Better - Ironmonger Row Baths
Hi Helen
Thank you for your review.
It is great to see the fitness classes are providing you with a good level of training and are making you feel fitter and stronger.
We hope you reach your fitness goals with us and thank you for choosing Better.
Kind Regards
Amir
Katy’ D’s Pilates classes are excellent.
Katy’ D’s Pilates classes are excellent.
10 maart 2025
Review zonder uitnodiging
Antwoord van Better - Ironmonger Row Baths
Hi Carol,
Thank you so much for your kind words!
We're thrilled to hear you’re enjoying Katy D’s Pilates classes. She truly puts her heart into every session, and it's great to know you're benefiting from them. We look forward to seeing you in class again soon!
Kind regards,
Charmaine
Great instructors
Great instructors, could have more classes though.
The pilates instructor Katy is excellent.
9 maart 2025
Review zonder uitnodiging
Antwoord van Better - Ironmonger Row Baths
Hi Mary
Thank you for your review.
We are very pleased to see you are enjoying the fitness classes at the Ironmonger Row Baths and appreciate your feedback about having more classes, we know they are very popular!
Thank you for the feedback on the excellent classes Katy is providing, we will pass this on to the centre staff to view!
Kind Regards
Amir
Good Body Conditioning class
Good body conditioning class with Katy. Good energy and workout and real sense of community.
Also use the pool and like the distance and that it’s not too busy when I go. Enjoy the spa treatments.
However the pool drain smell and changing rooms are not great!!
10 maart 2025
Review zonder uitnodiging
Antwoord van Better - Ironmonger Row Baths
Hi Jemma
Thank you for your review,
We are thrilled to hear that you enjoyed Katy’s body conditioning class, as well as the sense of community at Ironmonger Row Baths. It’s great to know that you had a wonderful experience with the pool and spa treatments.
We also appreciate your constructive feedback regarding the smell near the pool drain and the changing rooms. We will look into these issues to ensure a more pleasant experience for all our guests.
Kind Regards
Amir
Thanks again for sharing your thoughts, and we hope to see you again soon!
Katy’s classes
Katy’s deep knowledge of Pilates, combined with a patient and encouraging teaching style, makes every class both effective and enjoyable.
9 maart 2025
Review zonder uitnodiging
Antwoord van Better - Ironmonger Row Baths
Hi Ariana,
Thanks for your review.
We are glad to hear you are enjoying Katy's classes at Ironmonger Row!
Warm Regards
Hazal
Pilates Sunday
Pilates Sunday Ironmonger Row
I always really enjoy Katy's Pilates class on a Sunday. She is a great instructor, really knowledgeable and patient and it's always good fun in her class. Katy takes the time to make sure people understand the exercises and I always feel like I've had a good workout in her class. Her classes are popular for a reason and book up quickly. I'd go to more of her classes but I can't make the weekday ones due to work. Will continue to look forward to her class each Sunday.
9 maart 2025
Review zonder uitnodiging
Antwoord van Better - Ironmonger Row Baths
Hi Zowie,
Thanks for your review.
It is great to hear how much you are enjoying Katy's Pilates classes!
Warm Regards
Hazal
Saturday yoga 10:30 to 12.00
This is an excellent class with a dedicated outstanding teacher. Marta knows her stuff. Marta is diligent and a very purposeful teacher. She ensures that all new participants are welcome and pushes the class to achieve excellence. If you are looking for a yoga class that will elevate your practice. This is the one✨️✨️
8 maart 2025
Review zonder uitnodiging
Antwoord van Better - Ironmonger Row Baths
Hi Carole,
Thanks for your review.
We are happy to hear that you are enjoying Marta's Yoga classes at Ironmonger Row and that you would recommend them!
Warm Regards
Hazal
helpful staff and great guide around the gym
helpful staff. sensible and transparent pricing
27 februari 2025
Antwoord van Better - Ironmonger Row Baths
Hi James
Thank you for your review.
It is great to see that you’ve had a positive experience with our staff and that our pricing has been clear and fair, we appreciate your feedback regarding this,
We hope you enjoy using all the facilities available at the Ironmonger Row Baths!
Kind Regards
Antwoord van Better - Ironmonger Row Baths
Hi Gavish,
Thank you so much for your kind words!
We’re thrilled to hear that you appreciate our community-centred approach and the variety of activities we offer at the Ironmonger Row Baths. It’s our goal to provide a welcoming, well-maintained space where everyone can engage and have fun. We look forward to continuing to serve and create more great experiences for you and the community.
Kind regards,
Charmaine
Amazing friendly staff and excellent…
Amazing friendly staff and excellent facilities
19 februari 2025
Review zonder uitnodiging
Antwoord van Better - Ironmonger Row Baths
Hi Martyn,
Thank you so much for your kind words!
We're thrilled to hear you had a great experience with our friendly staff and enjoyed our facilities at the Ironmonger Row Baths. We hope to welcome you back soon!
Kind regards,
Charmaine
They clearly oversell their memberships…
They clearly oversell their memberships as it's almost impossible to get into most of the classes. If you don't book within 1 minute past 10pm of opening of new bookings, they you have no chance! Then you get put on waiting list (if you are lucky as even waiting lists get full) and notified when place becomes available so you have to book again, but of course by then, the place usually gets snapped up by someone else.
It's actually quite a stressful experience trying to get into a class, quite the opposite to what I have signed up for. And this is a shared opinion amongst other members I spoke to.
Better, please get more fitness classes in, the studio is empty most of the time so it's not like you have no space for new classes. There must be many members paying their monthly memberships regularly and not going to classes because they are full. You are happy to deduct money from our accounts so please deliver the so much needed services.
PS: INSTRUCTORS (Alexandra / yoga & Demos / body con & cycle) ARE AMAZING! Years ago I used to exercise with Katy / pilates, body con, legs bums tums but I have not had the chance of getting into her classes!
27 januari 2025
Antwoord van Better - Ironmonger Row Baths
Good Afternoon LD,
Thank you for reaching out.
I sincerely apologise for the challenges you are experiencing while trying to book fitness classes online. We recognise how frustrating it can be when you are unable to reserve a spot in the activity you want to participate in. Our fitness classes tend to be quite popular, which is why many customers choose to book in advance to ensure their place.
I will forward your feedback to the centre manager so they can consider your request for additional classes.
Thank you once more for your input. We hope to see you at the centre soon!
Kind regards,
Charmaine
Unsupervised Children in Gym
I am a new gym member and I was using the gym equipment. There were children under 13 using the wight machines without any supervision and smashing the weights down as they released, along with riding a scooter in the gym. I did report it to the front desk who informed me children are allowed in between 4-6. I went back upstairs to find one on a scooter on the treadmill machine. Not an environment that I think is safe for them or me. Not an environment I want to exercise in. Where were their guardians or someone from Better?
29 oktober 2024
Antwoord van Better - Ironmonger Row Baths
Good Afternoon Susan,
Thank you for reaching out to us with your concerns regarding your recent experience at Ironmonger Row Baths. I appreciate you taking the time to bring this to our attention.
I sincerely apologise for the issues you encountered during your visit, particularly regarding the Junior Gym sessions. It is standard protocol for a qualified member of the fitness team to be present in the gym during these sessions. Their role is to oversee the safety of all users, especially the juniors, by providing guidance on the proper use of equipment and ensuring a safe environment to prevent any accidents or injuries.
It is concerning to hear that this may not have been upheld during your attendance. I will promptly escalate your feedback to the centre manager, who will look into this matter further and ensure that appropriate measures are taken to prevent this from happening again. We are dedicated to maintaining a safe and positive experience for all our visitors.
Thank you once again for bringing this to our attention. If you have any further questions or additional feedback, please don’t hesitate to reach out.
Best regards,
Charmaine
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.