I have just joined Better and i am so impressed with the how clean the leisure centre is and there are so many classes i can join and the gym is huge. Looking forward to my fitness journey with Better... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieGuildford Road, KT22 9BL Leatherhead, England, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Couldn’t believe the improvement to this leisure centre since it has been taken over by Better. Good value membership, helpful and friendly staff, plenty of parking. Glad to see the facilities are wel... Toon meer
Bedrijf heeft geantwoord
Leatherhead Leisure Centre has improved enormously since Better took over. A lot of improvements were necessary and obviously they can’t all be done at once, but the changes made have been welcome... Toon meer
Bedrijf heeft geantwoord
My blind 88 year old mum, who has swum at the Leatherhead leisure centre ( now operated by Better ) for the last 15 years has today been turned away at reception because she did not book on... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Guildford Road, KT22 9BL, Leatherhead, England, Verenigd Koninkrijk
4,6
Uitstekend
81 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very helpful staff
12 augustus 2026
Antwoord van Better - Leatherhead Leisure Centre
Hi Mrs A
Thank you for your review.
We are very pleased to see that the staff at Leatherhead Leisure Centre have been able to help with your enquiries. Please do not hesitate to reach out if you have any further questions!
Kind Regards
Amir
I have just joined Better and i am so…
I have just joined Better and i am so impressed with the how clean the leisure centre is and there are so many classes i can join and the gym is huge. Looking forward to my fitness journey with Better in Leatherhead.
31 juli 2026
Antwoord van Better - Leatherhead Leisure Centre
Hi Lisa,
Thank you for your wonderful feedback!
We're delighted to hear that you've recently joined Better in Leatherhead and are already so impressed with the centre. It's fantastic to know that you've found the facilities clean, the gym spacious, and that you're excited by the wide range of classes available.
We're thrilled to be part of your fitness journey and look forward to supporting you every step of the way. We wish you every success in achieving your health and fitness goals and hope you continue to enjoy everything the centre has to offer.
Warm Regards,
Hazal
Antwoord van Better - Leatherhead Leisure Centre
Hi Eric,
Thank you for your wonderful review!
We're thrilled that you're loving the continuous improvements we've made to our centre.
We also can't wait to welcome you back again soon!
Warm Regards,
Kaisha
Wonderful gym and classes although we…
Wonderful gym and classes although we need a Thai chi class.
8 juli 2026
Antwoord van Better - Leatherhead Leisure Centre
Hi Elisabete
Thank you for your review.
It is great to see that you are enjoying the gym and fitness classes at Leatherhead Leisure Centre, and we appreciate your feedback regarding the Tai Chi classes.
We will be sure to pass this on.
Kind Regards
Amir
Love using the swimming pool and gym
Love using the swimming pool and gym, membership is worth every penny 🙂
8 juli 2026
Antwoord van Better - Leatherhead Leisure Centre
Hi Jonathan
Thank you for your review.
We are very pleased to hear you’re enjoying the pool and gym and that you feel your membership offers great value,
We look forward to seeing you again soon!
Kind Regards
Amir
Toilets
Everytime I swim the toilets in the ladies pool area are awful. Always at least 2 blocked and no toilet roll. No soap and dirty. Otherwise it’s all good
23 juni 2026
Antwoord van Better - Leatherhead Leisure Centre
Hi Aimee,
Thank you for your feedback. We’re really pleased to hear you enjoy swimming with us, but we’re very sorry to hear about the condition of the toilets in the ladies’ pool area.
This is not the standard of cleanliness we expect, and we understand how frustrating and unpleasant this must be. Your comments regarding blocked toilets, lack of supplies, and overall cleanliness are very concerning and will be shared with the centre management team so this can be addressed as a priority.
Thank you for bringing this to our attention.
Warm regards,
Hazal
Staff great
Staff great! Lovely, clean facilities. We could do with a better choice of motivating/engaging music on the gym floor when doing strength or stamina sessions please! The current choice is awful 😖
7 mei 2026
Antwoord van Better - Leatherhead Leisure Centre
Hi Mrs O,
Thanks for your review.
We are so pleased to hear that the staff at Leatherhead Leisure Centre are so great - we agree!
Warm Regards
Hazal
your staff are very helpful and assist…
your staff are very helpful and assist in every way well done
14 april 2026
Antwoord van Better - Leatherhead Leisure Centre
Hi William,
Thank you for your lovely review!
We are so delighted to hear that you are enjoying Leatherhead Leisure Centre!
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Azaria
Great classes and instructors
Great classes and instructors. Good variety. Very well equipped gym with well maintained equipment. Communal areas clean and bright and plenty of free parking
22 april 2026
Antwoord van Better - Leatherhead Leisure Centre
Hi Jane,
Thank you so much for your wonderful feedback!
We're really happy to hear you're enjoying the classes, instructors, and facilities.
It's great to know everything is working well for you and that you find the space comfortable and accessible.
We truly appreciate your support and look forward to welcoming you back soon!
Warm regards,
Azaria
Wonderful extensive equipment in the…
Wonderful extensive equipment in the gym and friendly staff.
16 april 2026
Antwoord van Better - Leatherhead Leisure Centre
Hi Fiona,
Thanks for your review.
We are so pleased to hear that you are enjoying your time at our Leatherhead Leisure Centre!
Look forward to seeing you again
Warm Regards
Tom
Great club with plenty of parking
Great club with plenty of parking, EV charging. Staff is lovely and welcoming. Great facilities, lovely large pool
8 april 2026
Antwoord van Better - Leatherhead Leisure Centre
Hi Mr Liner,
Thank you for your lovely review.
We are really pleased to hear that the staff at the Leatherehead Leisure Centre have been so supportive, and that you are enjoying the facilities.
It’s great to receive such positive feedback.
Warm regards,
Azaria
My experience meed more classesat better is great
My experience at better is great. The one down side is not being able to book the classes I want to do as they are always fully booked
They need to put on more of the popular classes so everyone gets a chance
8 april 2026
Antwoord van Better - Leatherhead Leisure Centre
Hi Darcy,
Thanks for your review.
We are so pleased to hear you are pleased with your time at Leatherhead Leisure Centre!
Warm Regards,
Tom
Antwoord van Better - Leatherhead Leisure Centre
Hi Olivia
Thank you for your review.
We are so pleased to hear that you are enjoying Leatherhead Leisure Centre!
Warm Regards
Rachel
We started swimming lessons 4 weeks ago…
We started swimming lessons 4 weeks ago and my daughter absolutely loves it, we have seen progress already. Jasper has been excellent with Tilly and I can’t fault the company at all 🙂 The facilities are really nice and clean, they have a lovely little cafe that does a lovely coffee, the viewing area is very spacious too.
20 maart 2026
Antwoord van Better - Leatherhead Leisure Centre
Hi Chelsea,
Thank you for your fantastic review!
We are so delighted to hear that your child is enjoying Swimming lesson at Leatherhead leisure centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Aaiasa
Antwoord van Better - Leatherhead Leisure Centre
Hi Dave,
Thanks for your review.
We are so pleased to hear that the staff at Leatherhead Leisure Centre have been so friendly and helpful!
Warm Regards
Hazal
A great initiative to get people active
The amazing range of activities available at Leatherhead Leisure centre. The ease of booking and the very reasonable monthly charge.
25 februari 2026
Antwoord van Better - Leatherhead Leisure Centre
Hi
Thank you for your review.
We are very pleased to see that you are having a great experience at Leathehead Leisure Centre, enjoying all the facilities and activities available.
It is also great to see that you find our booking system easy to navigate, and the monthly direct debit payments work well for you!
Kind Regards
Amir
Antwoord van Better - Leatherhead Leisure Centre
Hello P Turner,
Thank you for your review.
We are delighted to know that you are enjoying the friendly atmosphere at The Leatherhead Leisure centre.
Kind regards
Good staff and all facilities are very…
Good staff and all facilities are very modern and new.
1 december 2025
Antwoord van Better - Leatherhead Leisure Centre
Hi Avtar
Thank you for your review.
We are very pleased to see that you are enjoying the facilities at Leatherhead Leisure Centre and you have had the opportunity to meet the centre staff!
We hope you reach your health and fitness goals with us, and thank you for choosing Better.
Kind Regards
Amir
Really lovely gym
Really lovely gym. All clean and well looked after equipment I was very pleasantly surprised
30 december 2025
Antwoord van Better - Leatherhead Leisure Centre
Hi Rachel,
Thanks for your review.
We are so pleased to hear that you are enjoying Leatherhead Leisure Centre!
Warm Regards
Hazal
Very good leisure centre
I have recently joined this Gym. Very nice Leisure centre. The staff are very kind and very helpful. cafe is very nice and even the staff over there who are working are very kind. I am being following Yoga ,the teachers are very kind and helpful.The atmosphere is very good & clean.
i haven't used all the facility yet.So do not know about Swimming pool areas and other classes yet. That is why not giving 5 star now.
Furthermore, the reason I didn't give 5 star because all the time staff are not around in the gym. i was there more than 1 hr doing gym staff were not there, I have to get help and advise from the members who were there to use the machines. Don't know whether they are showing me correctly.
5 december 2025
Antwoord van Better - Leatherhead Leisure Centre
Thank you for sharing your experience at Leatherhead Leisure Centre with us, Susie.
We truly appreciate your feedback, as this will help us improve.
Kind Regards
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.