Great gym with lots of investment over the past 2 years. Gym can get busy at times as it seems that the centre is a victim of it's own success but the pool and soft play are thoroughly enjoyed by my k... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieGuildford Road, KT22 9BL Leatherhead, England, GB
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Lees wat reviewers zeggen
Fairl easy to join on-line. Booking sessions nice and easy. Personally, I had a few issues booking whole system said menbership was 'pending'. But a quick chat at reception serms to have sorted tbing... Toon meer
Bedrijf heeft geantwoord
Does exactly what I want. Contactless entry, changing rooms are clean, pool is clean and not too busy. 1 thing has always bugged me, and that is that there is no route from the pool change area to the... Toon meer
Bedrijf heeft geantwoord
My blind 88 year old mum, who has swum at the Leatherhead leisure centre ( now operated by Better ) for the last 15 years has today been turned away at reception because she did not book on... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Guildford Road, KT22 9BL, Leatherhead, England, Verenigd Koninkrijk
4,6
Uitstekend
91 reviews
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Great gym with lots of investment
Great gym with lots of investment over the past 2 years. Gym can get busy at times as it seems that the centre is a victim of it's own success but the pool and soft play are thoroughly enjoyed by my kids.
11 oktober 2026
Review zonder uitnodiging
Antwoord van Better - Leatherhead Leisure Centre
Hi Adam,
Thank you for your fantastic feedback.
We're delighted to hear that you're enjoying the facilities at Leatherhead Leisure Centre and have noticed the investment made over the past two years. It's great to know that both the pool and soft play are a hit with your children.
We appreciate your understanding that the gym can become busy at times, and we're pleased that the popularity of the centre reflects the positive experience our customers are having.
Thank you for taking the time to share your experience and for your support.
Warm Regards,
Hazal
Quick response
Dylan was very quick to respond and deal with my enquiry. Good service thank you.
6 oktober 2026
Review zonder uitnodiging
Antwoord van Better - Leatherhead Leisure Centre
Hi Rob,
Thank you for your kind reviews!
We're delighted to hear that Dylan was able to respond quickly and assist with your enquiry.
We'll be sure to pass on your kind words!
Warm Regards,
Kaisha
Good overall for the price
Good overall for the price.
We have the junior membership. The facilities are ok and the staff is attentive.
7 september 2026
Review zonder uitnodiging
Antwoord van Better - Leatherhead Leisure Centre
Hi Elena,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Leatherhead Leisure Centre.
We're pleased to hear that you feel our junior membership offers good value and that you've had positive experiences with both our facilities and team.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
Warm Regards
Azaria
Does exactly what I want
Does exactly what I want. Contactless entry, changing rooms are clean, pool is clean and not too busy. 1 thing has always bugged me, and that is that there is no route from the pool change area to the sauna & steam rooms. I either need to get dressed and then change again into my damp swim suit for the sauna, or risk running through the centre in my swim suit and back again. As someone who uses the pool and the gym, I’d like to say that swimmers like saunas too, it’s not just gym goers!
13 september 2026
Antwoord van Better - Leatherhead Leisure Centre
Good Afternoon,
Thank you for your review!
We're happy to hear that you appreciate the contactless entry, clean changing facilities, and pool environment.
We're also grateful for your comments about accessing our health suite from the poolside changing village.
We apologise for the inconvenience this has caused, and we're more than happy to share this with our wider team for further review.
Thank you again for raising this with us!
Warm Regards,
Kaisha
Excellent
A lots of improvement with Better, new gym equipments, new looks, more modern, well done.
13 september 2026
Antwoord van Better - Leatherhead Leisure Centre
Hi Heru,
Thank you for your incredible review!
We're thrilled that you're enjoying the improvements we've made since we began operating our Leatherhead Leisure Centre, particularly the new gym equipment and facilities.
We can't wait to welcome you back again soon!
Warm Regards,
Kaisha
Great adult swimming lesson
Great adult swimming lesson. Julie really understood what I was hoping to get from the lesson and tailored it to my needs
7 september 2026
Antwoord van Better - Leatherhead Leisure Centre
Hi Louise
Thank you for your review.
We are very happy to see that Julie provided a great swimming lesson, with relevant support and encouragement tailored to your needs.
We hope you continue to enjoy your lessons and reach the level of skill and confidence you desire!
Kind Regards
Amir
New membership
Fairl easy to join on-line. Booking sessions nice and easy. Personally, I had a few issues booking whole system said menbership was 'pending'. But a quick chat at reception serms to have sorted tbings. Entry by taping phone is unneceserilly slow gendrally taking several attempts.
Staff appear friendly and helpful and facilities in the gym and swimming pool are pretty good.
2 september 2026
Antwoord van Better - Leatherhead Leisure Centre
Hi Michael,
Thank you very much for your 5-star rating, it is good to see.
On joining, the membership shows pending just until the bank details are confirmed and glad to hear our receptionists put your mind at rest.
Leatherhead may be able to issue you a membership card instead of using your phone if that might help.
We hope you enjoy using the facilities at Leatherhead.
Warm regards,
Shirley
Quick and easy process to sign up…
Quick and easy process to sign up and friendly helpful staff at Leatherhead
1 september 2026
Antwoord van Better - Leatherhead Leisure Centre
Hi Nigel,
Thanks for your review!
We are so pleased to hear that the staff at Leatherhead Leisure Centre have been so friendly and helpful!
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
Warm Regards
Azaria
Antwoord van Better - Leatherhead Leisure Centre
Hi Hugh,
Thank you for your wonderful review!
We're thrilled that you find our Membership prices good value, and that you've continuously felt welcomed during your visits.
We hope to see you again soon!
Warm Regards,
Kaisha
Staff friendly and make you feel welcome
All staff are friendly and helpful, especially jiaun always take time to take time to talk to us.Matt on the reception took time to explain about my membership
16 augustus 2026
Antwoord van Better - Leatherhead Leisure Centre
Hi Susan,
Thank you for your wonderful feedback! We're delighted to hear that you find the team at Leatherhead Leisure Centre friendly and helpful.
It's especially great to know that Jiaun always takes the time to chat with you and help create a welcoming atmosphere. We're also pleased to hear that Matt was able to clearly explain your membership options and provide helpful support at reception.
We truly appreciate your five-star review and look forward to welcoming you back again soon.
Warm Regards,
Hazal
Very helpful staff
12 augustus 2026
Antwoord van Better - Leatherhead Leisure Centre
Hi Mrs A
Thank you for your review.
We are very pleased to see that the staff at Leatherhead Leisure Centre have been able to help with your enquiries. Please do not hesitate to reach out if you have any further questions!
Kind Regards
Amir
I have just joined Better and i am so…
I have just joined Better and i am so impressed with the how clean the leisure centre is and there are so many classes i can join and the gym is huge. Looking forward to my fitness journey with Better in Leatherhead.
31 juli 2026
Antwoord van Better - Leatherhead Leisure Centre
Hi Lisa,
Thank you for your wonderful feedback!
We're delighted to hear that you've recently joined Better in Leatherhead and are already so impressed with the centre. It's fantastic to know that you've found the facilities clean, the gym spacious, and that you're excited by the wide range of classes available.
We're thrilled to be part of your fitness journey and look forward to supporting you every step of the way. We wish you every success in achieving your health and fitness goals and hope you continue to enjoy everything the centre has to offer.
Warm Regards,
Hazal
Antwoord van Better - Leatherhead Leisure Centre
Hi Eric,
Thank you for your wonderful review!
We're thrilled that you're loving the continuous improvements we've made to our centre.
We also can't wait to welcome you back again soon!
Warm Regards,
Kaisha
Wonderful gym and classes although we…
Wonderful gym and classes although we need a Thai chi class.
8 juli 2026
Antwoord van Better - Leatherhead Leisure Centre
Hi Elisabete
Thank you for your review.
It is great to see that you are enjoying the gym and fitness classes at Leatherhead Leisure Centre, and we appreciate your feedback regarding the Tai Chi classes.
We will be sure to pass this on.
Kind Regards
Amir
Love using the swimming pool and gym
Love using the swimming pool and gym, membership is worth every penny 🙂
8 juli 2026
Antwoord van Better - Leatherhead Leisure Centre
Hi Jonathan
Thank you for your review.
We are very pleased to hear you’re enjoying the pool and gym and that you feel your membership offers great value,
We look forward to seeing you again soon!
Kind Regards
Amir
Toilets
Everytime I swim the toilets in the ladies pool area are awful. Always at least 2 blocked and no toilet roll. No soap and dirty. Otherwise it’s all good
23 juni 2026
Antwoord van Better - Leatherhead Leisure Centre
Hi Aimee,
Thank you for your feedback. We’re really pleased to hear you enjoy swimming with us, but we’re very sorry to hear about the condition of the toilets in the ladies’ pool area.
This is not the standard of cleanliness we expect, and we understand how frustrating and unpleasant this must be. Your comments regarding blocked toilets, lack of supplies, and overall cleanliness are very concerning and will be shared with the centre management team so this can be addressed as a priority.
Thank you for bringing this to our attention.
Warm regards,
Hazal
Staff great
Staff great! Lovely, clean facilities. We could do with a better choice of motivating/engaging music on the gym floor when doing strength or stamina sessions please! The current choice is awful 😖
7 mei 2026
Antwoord van Better - Leatherhead Leisure Centre
Hi Mrs O,
Thanks for your review.
We are so pleased to hear that the staff at Leatherhead Leisure Centre are so great - we agree!
Warm Regards
Hazal
your staff are very helpful and assist…
your staff are very helpful and assist in every way well done
14 april 2026
Antwoord van Better - Leatherhead Leisure Centre
Hi William,
Thank you for your lovely review!
We are so delighted to hear that you are enjoying Leatherhead Leisure Centre!
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Azaria
Great classes and instructors
Great classes and instructors. Good variety. Very well equipped gym with well maintained equipment. Communal areas clean and bright and plenty of free parking
22 april 2026
Antwoord van Better - Leatherhead Leisure Centre
Hi Jane,
Thank you so much for your wonderful feedback!
We're really happy to hear you're enjoying the classes, instructors, and facilities.
It's great to know everything is working well for you and that you find the space comfortable and accessible.
We truly appreciate your support and look forward to welcoming you back soon!
Warm regards,
Azaria
Wonderful extensive equipment in the…
Wonderful extensive equipment in the gym and friendly staff.
16 april 2026
Antwoord van Better - Leatherhead Leisure Centre
Hi Fiona,
Thanks for your review.
We are so pleased to hear that you are enjoying your time at our Leatherhead Leisure Centre!
Look forward to seeing you again
Warm Regards
Tom
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