Harry at Moss Side Leisure Centre is an amazing swimming teacher. He went above and beyond for my 4 year-old who was scared to get in the water and was upset in the water. Harry dedicated ti... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieMoss lane East Moss Side Manchester, M15 5NN Manchester, GB
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Lees wat reviewers zeggen
Staff at Moss Side Leisure Centre are overpaid and underworked, have a bad attitude to Patrons who have paid and trained there decades. Just sit around at reception chatting garbage all day and evenin... Toon meer
Bedrijf heeft geantwoord
My son came here for his Junior gym induction the other day and came away really enthusiastic and ready to getting going! His gym instructor Tommy, was really helpful, really explained everything per... Toon meer
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I attended the Mindfulness class with Andrea on Saturday and it was genuinely outstanding. It was clear from the moment the class started that a great deal of thought and care had gone into every... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Moss lane East Moss Side Manchester, M15 5NN, Manchester, Verenigd Koninkrijk
3,0
Gemiddeld
54 reviews
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Making exercise easy
Making exercise easy, easy to book swimming & gym classes locally, I have found it very easy to stick to and joined so the monthly fee covers all classes & swims
6 augustus 2025
Antwoord van Better - Moss Side Leisure Centre
Hi,
Thanks for your review.
We are so pleased to hear that you are enjoying Moss Side Leisure Centre!
Warm Regards
Hazal
Not worth the money
The Better app and their entire system is pretty bad, booking is confusing, app is slow, there are fees for every single thing you can think of.
The location I am a member of is even worse than that. It's the dirtiest, most unmaintained gym I've been to. I stopped using the locker rooms completely because they are straight out disgusting, not to mention that you have to be lucky to even get any hot water in the shower. Equipment is old, rusty, frequently broken. Every single area in the gym is untidy, the behavior of people is many times hostile or unfriendly and the staff does anything about it, which is not surprising because they are unfriendly themselves. And the best thing is that you get all this for a price higher than any other gym in the area, including nice gyms with high-end equipment and great management. Unfortunately it's the only gym in the area so most people going there have no other choice if they want to exercise.
30 juli 2025
Antwoord van Better - Moss Side Leisure Centre
Hi Marek,
Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear about your disappointing experience with both our app and the gym location. Your concerns about cleanliness, equipment condition, staff behaviour, and pricing are very important to us.
We strive to maintain a clean, welcoming, and well-equipped environment for all our members, and it’s clear we have fallen short in your case. We also want the app to be a helpful and smooth tool for booking and managing your workouts, so we’ll look into the issues you mentioned about its performance and fees.
Your feedback will be shared with our management team to address these problems promptly. Thank you again for bringing this to our attention. We hope to have the opportunity to make things right.
Best regards,
Charmaine
First and last time
First and last time. Wouldn't go again and they wont even cancel my membership. Awful
10 juli 2025
Antwoord van Better - Moss Side Leisure Centre
Hi Alisha,
We’re really sorry to hear about your experience and apologise for any inconvenience caused. We’d love the chance to make things right and understand more about what went wrong. Please reach out to us directly at customerservices@gll.org, so we can assist you with your membership cancellation and address your concerns.
Thank you for your feedback.
Kind regards,
Charmaine
Brilliant People
Brilliant People, Amazing Customer Service Outstanding facilities. Thank you
26 mei 2025
Review zonder uitnodiging
Antwoord van Better - Moss Side Leisure Centre
Hi Kal
Thank you for your review.
It is great to see you are enjoying the facilities at the Moss Side Leisure Centre, and the staff are providing amazing customer service.
We hope this continues, and thank you for choosing Better!
Kind Regards
Amir
Centre was extremely dirty today
Centre was extremely dirty today. Entrance, changing area and steam room. I was in very early, (6.45 am) and there was food on the floor in the steam room. A few of the white chairs were dirty. Everything else was fine.
21 mei 2025
Antwoord van Better - Moss Side Leisure Centre
Hi Carol-Ann,
Thank you for taking the time to share your feedback. We're very sorry to hear about the cleanliness issues you encountered during your visit to the Moss Side Leisure Centre, especially so early in the morning. This is certainly not the standard we aim to maintain, and we appreciate you bringing it to our attention.
We have shared your comments with our cleaning team to ensure that these areas—particularly the entrance, changing area, and steam room—are thoroughly checked and cleaned before opening each day. Your comfort and experience are important to us, and we’ll do our best to prevent this from happening again.
Thank you again, and we hope to welcome you back soon under better conditions.
Kind regards,
Charmaine
New Deputy Manager is fantastic club…
New Deputy Manager is fantastic club looking super clean lots of posters everywhere-looks really good. You can see the changes on an already good centre. Well done really good input and you can see very positive changes
10 mei 2025
Antwoord van Better - Moss Side Leisure Centre
Hi Natalie,
Thank you so much for your kind words and positive feedback!
We're thrilled to hear that you've noticed the improvements and the fresh energy brought in by our new Deputy Manager at the Moss Side Leisure Centre. It's great to know the club’s clean look and added visuals are making a difference. We’re committed to continually enhancing your experience, and your support truly means a lot.
Thanks again for being part of our community!
Kind regards,
Charmaine
My four-year-old son loves swimming at…
My four-year-old son loves swimming at the centre and their teachers are really lovely
9 mei 2025
Antwoord van Better - Moss Side Leisure Centre
Hi Amal
Thank you for your review.
It is great to see your son is enjoying the swimming lessons at the Moss Side Leisure Centre, and the instructors are creating a lovely atmosphere.
We hope your son attains the skills and confidence he wishes throughout his lessons, and thank you for choosing Better!
Kind Regards
Amir
Happy
The dedication and friendly yet professional way of dealing with the issue
5 mei 2025
Review zonder uitnodiging
Antwoord van Better - Moss Side Leisure Centre
Hi Fatimasuhila,
Thank you so much for your lovely review.
We are very happy to hear that you appreciated the dedication and friendly, professional approach in resolving your issue. Our team strives to provide excellent service, and your feedback truly motivates us to keep up the great work. We look forward to assisting you again in the future!
Warm regards,
Charmaine
Antwoord van Better - Moss Side Leisure Centre
Hi Rasha,
Thank you for sharing your feedback.
We're sorry to hear that your experience with our staff at Moss Side wasn't as welcoming as it should have been. We strive to create a friendly and helpful environment for all our customers, and we’ll be sure to address your comments with our team to ensure that future interactions are more positive. We appreciate your input and hope you'll give us another opportunity to serve you better in the future.
Kind regards,
Charmaine
I like there are women’s only classes…
I like there are women’s only classes and the coaches take care of us I enjoy the times as they are comparable with mom’s schedule
30 april 2025
Antwoord van Better - Moss Side Leisure Centre
Hi Arwa,
Thank you so much for your kind words!
We're thrilled to hear that you’re enjoying the women’s women-only classes and that the class times work well with your schedule. Our coaches truly care about creating a supportive and inclusive environment, and it means a lot to know that it's making a difference for you.
We’re so glad to have you as part of our community!
Kind regards,
Charmaine
Women only sessions but men are roaming around despite the signs
It is meant to be women-only sessions. But the males are frequently seen in the changing rooms and they have a look around as well. The life guard sitting by the pool is also male all the time. The temporary instructor was way nicer and helpful than the actual instructor now. To be fair there were a few more new learners today and the pool felt crowded. Otherwise sessions are alright.
23 april 2025
Antwoord van Better - Moss Side Leisure Centre
Hi,
Thank you for sharing your feedback.
We truly appreciate your honesty, and we’re sorry to hear that your experience didn’t meet your expectations. We take your concerns about the changing rooms and the presence of male staff seriously and will look into ways to ensure a more comfortable environment for everyone. We’re glad to hear you found the temporary instructor helpful, and we will share your feedback with our current instructor to ensure that all learners feel supported. We’ll also consider the pool's capacity, especially when new learners are present, to improve your overall experience. Thanks again for your insights—we’re committed to making improvements.
Kind regards,
Charmaine
My daughter has not swam once ever…
My daughter has not swam once ever since I paid for her swimming classes, there’s no communication whatsoever and it’s different stories for every week I take her on how she can’t swim. From mixing up the times to not communicating properly. Because of this I would like a refund because not once have k received the service I’ve paid for.
5 februari 2025
Antwoord van Better - Moss Side Leisure Centre
Hi Sa'adah,
I'm really sorry to hear about your experience, and I understand your frustration. Clear communication is very important, and it seems we fell short in this case. I sincerely apologise for the confusion and inconvenience caused. I would love to resolve this matter as quickly as possible. Could you please reach out to us directly so we can look into a refund and ensure that you are taken care of? Your feedback is valuable to us, and we want to make this right.
Thank you for bringing this to our attention.
Warm regards,
Charmaine
Great service and support
Great service and support, absolutely recommend for friends and family
10 januari 2025
Antwoord van Better - Moss Side Leisure Centre
Hi Mustafa,
Thanks for your review.
We are so pleased to hear you have received such great support and that you would recommend us!
Warm Regards
Hazal
Staff were not able to sign up…
Staff were not able to sign up corporate membership.
Caused me to loose a month's workout.
Was eventually sorted on the office phone, who was very helpful.
1 november 2024
Antwoord van Better - Moss Side Leisure Centre
Hi Deborah,
Thanks for your review.
We are sorry to hear you had difficulty signing up in centre but are happy to hear our customer service team were able to assist you.
Warm Regards
Hazal
Antwoord van Better - Moss Side Leisure Centre
Hi Amgad,
Thanks for your review.
We are disappointed to hear that you are not enjoying Moss Side.
We are able to change your home centre to another site if you would prefer to try a different centre.
If you would like to change centres, please email; customerservices@gll.org
Warm Regards
Hazal
Very good for my boy
26 oktober 2024
Antwoord van Better - Moss Side Leisure Centre
Good Evening Bukola,
Thank you so much for taking the time to provide your feedback.
We are thrilled to learn that your son is finding joy in his basketball lessons at the Moss Side Leisure Centre. It's wonderful to hear that he is not only participating but genuinely enjoying the experience. Our coaches strive to create a positive and engaging environment, and your feedback reassures us that we're on the right track. If there are any specific aspects of the lessons that you or your son particularly like, or if there are any suggestions for improvement, please feel free to share. We appreciate your support and look forward to continuing to nurture your son's basketball skills!
Best regards,
Charmaine
My account doesn’t work properly
My account doesn’t work properly; every morning, I have to go to reception to check in. It wastes my time every morning.
30 oktober 2024
Antwoord van Better - Moss Side Leisure Centre
Good Afternoon Amit,
Thank you for your review.
We are very sorry to hear that you are unable to use the access gates at the centre. Are you able to clarify exactly what issue you are experiencing so we can try to assist you with resolving this?
Kind regards,
Charmaine
So impressed.
My son came here for his Junior gym induction the other day and came away really enthusiastic and ready to getting going! His gym instructor Tommy, was really helpful, really explained everything perfectly and my son (who's never done any gym work before) can't wait to get started at his first session. Thanks so much.
15 oktober 2024
Antwoord van Better - Moss Side Leisure Centre
Hi,
Thanks for your review.
It is so fantastic to hear of your sons experience at Moss Side. It is brilliant that he enjoyed it so much and can't wait to come back.
Tell him to keep up the good work!
Warm Regards
Hazal
Antwoord van Better - Moss Side Leisure Centre
Hi Noel
Thank you for your review.
We are glad to see you enjoying your experience at our gym and the facilities it offers.
We hope this continues and thank you for choosing Better.
Kind Regards
Amir
Antwoord van Better - Moss Side Leisure Centre
Hi Wendy
Thank you for your review
It's great to see that you're enjoying the gym classes and using our app and you have had the opportunity to speak with our staff.
Thank you for choosing Better.
Kind Regards
Amir
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