Harry at Moss Side Leisure Centre is an amazing swimming teacher. He went above and beyond for my 4 year-old who was scared to get in the water and was upset in the water. Harry dedicated ti... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieMoss lane East Moss Side Manchester, M15 5NN Manchester, GB
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Lees wat reviewers zeggen
Staff at Moss Side Leisure Centre are overpaid and underworked, have a bad attitude to Patrons who have paid and trained there decades. Just sit around at reception chatting garbage all day and evenin... Toon meer
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My son came here for his Junior gym induction the other day and came away really enthusiastic and ready to getting going! His gym instructor Tommy, was really helpful, really explained everything per... Toon meer
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I attended the Mindfulness class with Andrea on Saturday and it was genuinely outstanding. It was clear from the moment the class started that a great deal of thought and care had gone into every... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Moss lane East Moss Side Manchester, M15 5NN, Manchester, Verenigd Koninkrijk
3,0
Gemiddeld
54 reviews
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I thought the sauna and changing rooms…
I thought the sauna and changing rooms could have been a little cleaner
1 augustus 2024
Antwoord van Better - Moss Side Leisure Centre
Hi Claire,
Thank you for your review.
We are sorry to hear that the centre was not as clean as you had hoped and have passed on this feedback to the centre.
Warm Regards
Hazal
Terrible customer service
Terrible customer service! Their staff do not prioritise safety of their members. Disappointing.
9 juli 2024
Review zonder uitnodiging
Antwoord van Better - Moss Side Leisure Centre
Hi Dee,
Thank you for reaching out to us.
We are very sorry to hear that your experience has caused you to feel this way.
An invitation has been sent to you via Trustpilot to gather more details. Please take a moment to respond and will do my best to assist you in resolving this matter.
Kind Regards
Amir
Please improve basic facilities
The swimming pool area is really dirty and rather unhygenic. The pools themselves are ok, the pool water is quite cold.
The changing rooms are where the issues begin. its really icky. i dont have a shower here thankfully, so dont have to put up with the hygiene issues.
Disabled toilet doesnt have a soap dispenser and the 3 times i have been (to get some toilet tissue) the entire cubicle looked filthy. i feel bad for the disabled people that might need to use it. The ladies toilets dont have soap in the soap dispenser - eww how are people washing their hands .. the shower cubicles also dont have shower gel in the dispensers that are attached. (from this, i think one can tell, i just wanted to wash my hands, so from disabled toilet, to the ladies, to the shower cubicles... there was not a drop of soap in sight.
Also, the shower water is soooo cold. :(
improvements really need to be made.
i understand its in a semi-deprived area, but still, please give a thought to basic hygiene
Not used the gym yet... i am kind of dreading it especially with all this ringworm pandemic
1 juli 2024
Antwoord van Better - Moss Side Leisure Centre
Dear Faiza,
We acknowledge receipt of your review, and we are grateful for the feedback.
We were deeply disheartened to learn of your experience at the Moss Side Leisure Centre, specifically regarding the unsatisfactory cleanliness and temperature of the swimming area, as well as the absence of soap in the dispensers within the toilet and shower facilities. Our commitment to maintaining high standards in our facilities makes it particularly disappointing to hear that we failed to meet your expectations during your visit.
Rest assured, your feedback will be promptly conveyed to the centre manager for a thorough investigation and swift resolution of the issues raised.
Thank you for bringing this matter to our attention.
Sincerely,
Charmaine
Amazing customer service
Great customer service. Answered my query quickly and efficiently. I couldn't ask for better service.
7 mei 2024
Review zonder uitnodiging
Antwoord van Better - Moss Side Leisure Centre
Good Morning Suzy,
Thank you for your review.
We are thrilled to hear that your query was resolved quickly and efficiently by our Customer Experience Representative. We pride ourselves on our Customer Service Excellence so I am delighted to hear that this was the service you received when you contacted us for support. I hope you are now able to continue with your Health & Fitness.
Kind regards,
Charmaine
Health Living at Hulme Better
I have not used the Hulme gym or services for a long time but since I rejoined I have really enjoyed attending the gym, classes and sauna. I have met up with a few people whom I have not seen for years. Great to be back. Attending the fitness class has made me more fit to walk about and the pain in my knees is disappearing making me feel more healthy. I would really encourage people to join the gym to better their well being. The staff in Hulme are always helpful and supportive. Good job you are doing. Well done 👍
28 november 2023
Antwoord van Better - Moss Side Leisure Centre
Good Evening Mrs Yaluma,
Thank you for your lovely review.
We are very happy to hear that you are enjoying getting back to your Health & Fitness since re-joining the Moss Side leisure centre. We are also proud to hear that you are enjoying the Fitness Classes available at this centre and this allows you to socialise with other members you have not seen in a while. We hope you continue to enjoy your membership at this centre and we thank you for your feedback. I will ensure to pass this onto the centre.
Kind regards,
Charmaine
Ladies changing rooms need maintenance
Ladies changing rooms need maintenance. I’ve noticed that they don’t clean them frequently as there are weeks when the same dirt marks are left for days!
17 november 2023
Antwoord van Better - Moss Side Leisure Centre
Good Morning,
Thank you for your review.
We are very disappointed to hear that the changing facilities are below standard at the Moss Side leisure centre. We pride ourselves on our great facilities so we are sorry if this is not the service you have received so far. I will pass on your feedback for the attention of the centre manager so this issue can be looked into and resolved. We appreciate the time you took to provide the above feedback, as through feedback we can identify improvement areas and provide a better service.
Hope this helps.
Kind regards,
Charmaine
leisure centres need more services
1 november 2023
Antwoord van Better - Moss Side Leisure Centre
Good Evening Gorge,
Thank you for your review.
I will pass on your feedback for our management team.
Kind regards,
Charmaine
Toilets. Everything is great despite the toilets…
Everything is great despite the toilets in the lady's. On has got no lock, in the other one flush is broken! And it's cold there!
26 oktober 2023
Review zonder uitnodiging
Antwoord van Better - Moss Side Leisure Centre
Hi Agneiszka,
Thank you for your review.
We are happy to hear you are enjoying Moss Side Leisure Centre and will pass on your feedback about the toilets to the centre.
Warm Regards
Hazal
Excellent swimming teachers
Great facilities.
My daughter is new to swimming and was quite nervous about her first lesson.
The instructors were amazing. They gave her 1-2-1 attention at her first lesson.
She has enjoyed her first fee weeks there.
13 oktober 2023
Antwoord van Better - Moss Side Leisure Centre
Hi Sian,
Thank you for your wonderful review.
We are so happy to hear your daughter is enjoying her swimming lessons and the instructors were able to provide her with the attention she needed.
We have passed your fantastic feedback to the centre.
Warm Regards
Hazal
Kids like the swimming lesson
Kids like the swimming lesson, but it's too short. It will be perfect if the time is a bit longer maybe 40 mins instead of 30 mins
11 oktober 2023
Antwoord van Better - Moss Side Leisure Centre
Hi Fihrin,
Thank you for your review.
We are happy to hear you are enjoying Moss Side Leisure Centre.
Warm Regards
Hazal
Cleaning of the bathrooms not good
Cleaning of the bathrooms not good. I spoke with the staff but no one did care. The inside the lockers it's not clean as well. The staff are friendly. Moss Side One. I did choose this centre when I did the review.
28 juni 2023
Antwoord van Better - Moss Side Leisure Centre
Hi Mr Renato,
Thank you for your updated response.
I will now forward your comments for their attention.
Hope this helps.
Charmaine
The shower rooms or not clean
26 juni 2023
Antwoord van Better - Moss Side Leisure Centre
Hi Shamroz,
Thank you for your feedback.
I am sorry you have found that Moss Side's showers were not clean.
I will pass your comments onto the centre team so they can investigate and rectify.
Warm Regards
Hazal
My experience
The staff were friendly, the equipment was clean, worked well, and was organised.
7 juni 2023
Antwoord van Better - Moss Side Leisure Centre
Hi Zarah,
Thank you for your review!
We are very happy to hear you are enjoying Moss Side and we will pass your comments onto the centre team.
Warm Regards
Hazal
Antwoord van Better - Moss Side Leisure Centre
Good Afternoon Andy,
Thank you for your review.
We are delighted to hear that the centre you attend is always open on time and the staff are friendly and helpful. We hope you can continue to enjoy utilising our Better operated facilities.
Kind regards,
Charmaine
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