Very friendly staff, main pool has a huge window so a lovely view of outdoors. Generally a really friendly place to go and swim. It's a tiny bit grubby if you go straight after the school swim in th... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie1 Lawton Road, EN4 9BS Barnet, GB
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Lees wat reviewers zeggen
Induction sessions with Ken gave me a great platform to start my fitness program. The New Barnet centre is clean and well laid out. I’ve been multiple times and used the air conditioned gym & pool.... Toon meer
Bedrijf heeft geantwoord
There is no enough machinary in the gym ,only a few are there ,i felt its not worth for the 55£ and there is no option of selecting only gym ,its better to have a option of only gym access..but the st... Toon meer
Bedrijf heeft geantwoord
I really like your service, the temperature of water is very good, and the water is clean, not a lot of people very comfort to swim there
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
1 Lawton Road, EN4 9BS, Barnet, Verenigd Koninkrijk
4,1
Goed
112 reviews
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Very friendly staff
Very friendly staff, main pool has a huge window so a lovely view of outdoors. Generally a really friendly place to go and swim.
It's a tiny bit grubby if you go straight after the school swim in the late morning but generally the facilities are clean and warm.
5 oktober 2026
Antwoord van Better - New Barnet Leisure Centre
Hi Esther,
Thank you for your lovely feedback!
We’re delighted to hear you find our staff friendly and enjoy the views from the main pool.
We look forward to welcoming you back soon!
Kind regards,
Ellis
Antwoord van Better - New Barnet Leisure Centre
Hi Teresa
Thank you for your review.
It is great to see that the staff at New Barnet Leisure Centre are creating a friendly atmosphere and have been able to provide help when required!
We also appreciate your feedback about the Sauna, and we will be sure to pass this on.
Kind Regards
Amir
I really like your service
I really like your service, the temperature of water is very good, and the water is clean, not a lot of people very comfort to swim there
7 oktober 2026
Antwoord van Better - New Barnet Leisure Centre
Good evening Nadia,
Thank you for your lovely review!
We’re delighted to hear that you’re enjoying the service and that you find the pool temperature comfortable and the water clean.
We really appreciate your kind feedback and look forward to welcoming you back soon!
Kind regards,
Ellis
Antwoord van Better - New Barnet Leisure Centre
Hi Caelan
Thank you for your review.
We are very pleased to see that the staff at New Barnet Leisure Centre are creating a friendly atmosphere and that the facilities are nice and clean!
This is great to hear, and we hope to see you again soon!
Kind Regards
Amir
There is no enough machinary in the gym…
There is no enough machinary in the gym ,only a few are there ,i felt its not worth for the 55£ and there is no option of selecting only gym ,its better to have a option of only gym access..but the staff were really nice,friendly and supportive !
20 september 2026
Antwoord van Better - New Barnet Leisure Centre
Hi Venkat,
Thank you for sharing your feedback, Venkat. It’s great to hear that our team made such a positive impression and that you found them friendly and supportive.
We’re sorry that the range of gym equipment and current membership options haven’t met your expectations. We appreciate your suggestion around a gym only membership, as well as your comments on the value of your membership and the variety of equipment available.
We hope you continue to enjoy the support from our team and have a better experience on your future visits.
Kind regards,
Suheera
I have difficulty booking
I have difficulty booking. As the class is fully booked within less than a minute after opening.
28 september 2026
Antwoord van Better - New Barnet Leisure Centre
Good afternoon,
Thank you for your review!
We're deeply saddened to hear about the issues you've experienced when trying to book at 22:00.
We understand that our more popular sessions can be booked quite quickly, and we're sorry that you've been unable to book your preferred slot.
We're more than happy to share your comments with the relevant team.
Thank you for your feedback!
Warm Regards,
Kaisha
Induction sessions with Ken gave me a…
Induction sessions with Ken gave me a great platform to start my fitness program.
The New Barnet centre is clean and well laid out. I’ve been multiple times and used the air conditioned gym & pool. Pool is at a very comfortable temperature too. All staff are friendly & helpful.
21 september 2026
Antwoord van Better - New Barnet Leisure Centre
Hi Susan,
Thank you for your wonderful review about New Barnet Leisure Centre!
We're delighted to hear that Ken's induction sessions helped you get started on your fitness journey with confidence.
It's great to know you've been enjoying the centres facilities, and the environment has contributed to a positive experience.
We'll be sure to pass your kind comments on to Ken and the rest of the team.
Thank you for your support, and we look forward to welcoming you back again soon.
Warm Regards,
Azaria
What’s important for people to know
The young lady on reception was very helpful and answered all my questions with a smile on her face
I have joined the adult swimming class
the instructor is very good and helpful
The changing facilities are clean and the showers are warm
I have recommended a few friends to come and have a look around
3 september 2026
Antwoord van Better - New Barnet Leisure Centre
Hello Isobel,
Thank you for taking time to review New Barnet and for your 5-star rating.
It is lovely to hear that the staff and your swimming instructor have been helpful and that you are happy with the changing rooms and showers.
We hope your friends come and visit and enjoy the centre too, and enjoy your lessons.
Warm regards,
Shirley
Yes they Do cover up and they make sure any complains is ignored
Rased a complaint regarding one of the branches manager's conduct (New Barnet)via official channel and also via regional manager more than 8 months ago. Haven heard a single word from anyone at Better Gym.
Yes they Do cover up and they make sure any complains is ignored
Well done Mr. Peter Bundey
1 januari 2026
Antwoord van Better - New Barnet Leisure Centre
Hi there,
Thank you for sharing your feedback. We are sorry to hear that you feel your complaint has not been addressed and that you have been left disappointed by the lack of communication regarding the concerns you raised about your experience at New Barnet.
Having reviewed our records, we have been unable to locate any emails from the registered email address on your account or linked to your membership number. If you would like us to review your concerns further, please email us at customerservices@gll.org so that the relevant team can investigate the matter.
We appreciate you taking the time to bring this to our attention.
Warm Regards,
Hazal
Amazing place
Amazing place! Clean, comfortable , and spacious .
The staff are lovely and friendly . The facilities are good. The changing rooms are spacious but not sure there’s enough toilets, but I haven’t seen everything properly yet. Parking is ok, but I feel it might be a problem at peak times .
4 augustus 2026
Antwoord van Better - New Barnet Leisure Centre
Hi Alessandr,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying the facilities at New Barnet LC.
It's wonderful to know that our team has helped make your experience a positive one.
We appreciate your feedback regarding the toilets and parking, and we will take this into consideration as we continue to improve our facilities.
Warm Regards
Azaria
Lovely happy centre
Welcome staff happy to help, experienced fitness instructors, clean gym and facilities
22 juli 2026
Antwoord van Better - New Barnet Leisure Centre
Hi Elaine
Thank you for your review.
We are very pleased to hear that you found our team at New Barnet Leisure Centre welcoming, our instructors knowledgeable, and our facilities clean.
We look forward to seeing you again soon!
Kind Regards
Amir
Antwoord van Better - New Barnet Leisure Centre
Hi Yarali
Thank you for your review.
We are glad to see that you enjoyed our spacious, clean, and well‑organised gym at New Barnet Leisure Centre.
We appreciate your support and look forward to welcoming you back soon!
Kind Regards
Amir
There was one person at the reception…
There was one person at the reception who was very helpful and that made a lot of difference
10 juli 2026
Antwoord van Better - New Barnet Leisure Centre
Hi Salma
Thank you for your review.
We are very pleased to see that the staff at New Barnet Leisure Centre have been able to help with your queries and enhance your experience with us!
Please do not hesitate to reach out if you have any further questions.
Kind Regards
Amir
Gone down hill since Charles has not…
Gone down hill since Charles has not been around! Classes are not the same, very generic YouTube fitness class - may as well stay home.
1 juli 2026
Review zonder uitnodiging
Antwoord van Better - New Barnet Leisure Centre
Hi Charlotte,
Thank you for your review!
We're sorry to hear that you feel our fitness classes have gone downhill due to your favourite instructor not being present.
We'll be sure to pass your feedback to the team for further review.
Thank you again for your feedback!
Warm Regards,
Kaisha
Receptionist was very helpful
Receptionist was very helpful. I had a swimming lesson with Roxanne and I can highly rate her teaching skills. Clear instructions which really helped me
8 juli 2026
Antwoord van Better - New Barnet Leisure Centre
Hi Lesley,
Thank you for your feedback.
We’re really pleased to hear that you found the receptionist welcoming and that your swimming lesson with Roxanne was such a positive experience. It’s great to know that her clear and supportive teaching style made a real difference and helped you feel more confident.
Your kind comments will be shared with the team, and we look forward to welcoming you back again soon.
Warm Regards,
Hazal
I can't get booked onto fitness classes…
I can't get booked onto fitness classes as they are booked up so quickly, there are cliques of people who book together. The toilet had literal poo smeared on the seat in the ladies fitness changing rooms upstairs. Pool changing room floors always dirty with stray hair and other stuff. Never any parking.
30 juni 2026
Antwoord van Better - New Barnet Leisure Centre
Hi there,
Thank you for your feedback. We’re sorry to hear about your experience and appreciate you bringing these concerns to our attention.
We understand how frustrating it can be when fitness classes are fully booked, and we’re sorry that this has impacted your ability to attend. We’ll share your comments with the team to review class availability and booking systems to ensure fair access for all members.
We’re particularly concerned to hear about the cleanliness of the facilities you mentioned. This is not the standard we aim to provide, and your feedback will be raised with the relevant team as a priority to address hygiene and maintenance in the changing areas.
We also appreciate your comments regarding parking, and we understand how this can affect your overall experience when visiting the centre.
Thank you again for your honest feedback, it helps us improve our service and member experience.
Warm Regards,
Hazal
Good community leisure centre
Good community leisure centre, I am glad a registered as a member
10 mei 2026
Antwoord van Better - New Barnet Leisure Centre
Hi Amina
Thank you for your review.
We are really pleased to hear you are enjoying the centre, and thank you for being part of New Barnet Leisure Centre.
Kind Regards
Amir
Very good
I was recommended by my doctor to use Better at my local lesuire centre due to poor balance. I have been having sessions with Billy at New Barnet. My strength has improved and my balance is much better. I booked 3 months of older age concession membership and got unlimited gym access, one monitored gym session and one personal group lesson a week. I have never been to a gym before in my life, but do not find it overwhealming and I find my exercise plan simple enough to understand but a targeted enough approach that I am seeing results.
10 maart 2026
Antwoord van Better - New Barnet Leisure Centre
Hi Kate,
Thank you so much for your lovely review of New Barnet Leisure Centre!
It's so wonderful to hear that the sessions have been making such a positive difference to your balance and confidence - that's exactly the kind of impact we hope to have for every member. We're really glad your doctor pointed you our way and we're proud to be part of your health journey.
We look forward to welcoming you back for many more sessions!
Warm Regards,
Hazal
MGreat pool and helpful staffy first visit today and the staff were…
My first visit today and the staff were so helpful and explained how everything worked.
Lovely pool and showers, very clean and well maintained. No chlorine smells either.
13 mei 2026
Antwoord van Better - New Barnet Leisure Centre
Hi,
Thanks for your review.
We are so glad to hear that the staff at New Barnet Leisure Centre have been so friendly and that you are enjoying the pool!
Warm Regards
Hazal
Great staff, clean and friendly
The staff are knowledgeable, friendly and helpful, the facilities are managed well and kept clean. The gym has a lovely view of the park and there are loads of well run classes fit for all age groups
Keep up the good work it's appreciated
Francis
23 april 2026
Antwoord van Better - New Barnet Leisure Centre
Hi Francis,
Thank you for your kind feedback!
We’re glad to hear you find our staff have left a positive impression, and that you’re happy with the clean facilities.
It’s great to know you appreciate the park views and the range of classes for all ages.
We really value your support and look forward to seeing you again soon.
Warm regards,
Azaria
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