Staff at the leisure centre are very helpful. However, a month's membership is almost £40 for access to a small, poorly equipped gym. This is over double what you might pay at The Gym or Puregym. Yo... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieBoston Road, NG34 7HH Sleaford, GB
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Lees wat reviewers zeggen
The instructors were all very welcoming and friendly to my son. He went into the lesson being abit sad and apprehensive about going in the pool on his own, but came out the pool laughing and very exc... Toon meer
Bedrijf heeft geantwoord
I have recently became a member of Sleaford. The conditions of the facilities are clean and spacious. Trying to book onto the aqua classes is quite challenging. The system goes live at 22:00 ever... Toon meer
Bedrijf heeft geantwoord
Gym equipment is always clean, as are the changing rooms and pool. Staff are friendly and the booking system means the pool is never too busy.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Boston Road, NG34 7HH, Sleaford, Verenigd Koninkrijk
4,3
Uitstekend
43 reviews
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Expensive membership for a poor experience
Staff at the leisure centre are very helpful. However, a month's membership is almost £40 for access to a small, poorly equipped gym. This is over double what you might pay at The Gym or Puregym. You also have to pay an extortionate joining fee (at least £20 depending on your start date) and have to cancel at least 20 days before your next renewal, or they will take another payment. The app itself is also unreliable and is difficult to use, especially when compared to the puregym app.
Avoid if possible.
14 augustus 2026
Review zonder uitnodiging
Antwoord van Better - Sleaford Leisure Centre
Hi there,
Thank you for taking the time to share your feedback. We're pleased to hear that you found our leisure centre team helpful, but we're sorry to learn that you were disappointed with the value of the membership, joining fees, cancellation process, and your experience with the app.
We understand how important it is for our pricing, facilities, and digital services to meet our customers' expectations, and we appreciate you highlighting these concerns.
Warm Regards,
Hazal
Really friendly staff help me sort out…
Really friendly staff help me sort out my membership
28 juli 2026
Antwoord van Better - Sleaford Leisure Centre
Hi Pauline
Thank you for your review.
We are delighted to hear that our friendly team was able to help sort out your membership, and we hope you reach your health and fitness goals with us!
Kind Regards
Aimr
Clean and friendly
Gym equipment is always clean, as are the changing rooms and pool. Staff are friendly and the booking system means the pool is never too busy.
3 augustus 2026
Antwoord van Better - Sleaford Leisure Centre
Hi Ben,
Thank you for your fantastic review!
We are so delighted to hear that you enjoy our clean facilities, friendly team, and that our booking system helps create a comfortable swimming experience.
We pride ourselves on providing excellent customer service, and we're pleased this has been reflected in your visit to Sleaford LC.
Warm Regards
Azaria
Antwoord van Better - Sleaford Leisure Centre
Hi there,
Thank you for your kind feedback. We’re so pleased to hear that both you and your daughter had a great experience and that she enjoyed her visit as well.
We really appreciate you taking the time to share this and hope to welcome you both back again soon.
Warm regards,
Hazal
Antwoord van Better - Sleaford Leisure Centre
Hi Taher,
Thanks for your review.
We are so pleased to hear that you are enjoying Sleaford Leisure Centre!
Warm Regards
Azaria
Very welcoming staff
Very welcoming staff, clean facilities in Sleaford and a fantastic pool.
30 april 2026
Antwoord van Better - Sleaford Leisure Centre
Hi Jo,
Thank you for your feedback.
We’re really pleased to hear you felt welcomed by the team and enjoyed your visit to Sleaford.
It’s great to know the pool and facilities made a positive impression and that everything felt clean and well looked after.
We really appreciate you taking the time to share this and hope to see you again soon.
Warm regards,
Azaria
Antwoord van Better - Sleaford Leisure Centre
Hi Pam,
Thank you for your review!
We're happy to hear that you appreciate the cleanliness at our Sleaford Leisure Centre.
We appreciate your suggestion that the hot tub would be a great addition.
Thank you for your feedback!
Warm Regards,
Kaisha
The staff are all lovely and friendly…
The staff are all lovely and friendly and will do anything to help. The equipment is great. Good experience all round. Thank you
26 maart 2026
Antwoord van Better - Sleaford Leisure Centre
Hi Katherine,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Sleaford Leisure Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
Warm Regards
Hazal
Lesson was great
Lesson was great, I can see how hard the lady works to get my kids as great as they can be, also another lady came over and talked with me explaining how it was going and was very positive about my kids
16 februari 2026
Antwoord van Better - Sleaford Leisure Centre
Hello Bernice,
Thank you for your 5-Star review.
We’re delighted to hear that your children are enjoying their swimming lessons at Sleaford Leisure Centre, and that you appreciated the positive feedback provided after the sessions.
Kind regards
Jasmine
A comprehensive set-up in he gym and the spa.
We were briefed on the Gym and Membership options thoroughly (a nice young lady). Very pleased with the set-up and facilities experienced on our first visit. I think we will become regulars.
10 februari 2026
Antwoord van Better - Sleaford Leisure Centre
Hi Michael,
Thank you so much for your wonderful review!
We’re delighted to hear that your first visit to our Sleaford Leisure Centre went so well, and that you found the gym and membership briefing thorough and helpful.
It’s fantastic to know you enjoyed the facilities and are considering becoming regulars, and we’d be thrilled to have you as part of our community!
We look forward to welcoming you back again soon.
Warm Regards,
Kaisha
Patient instructors
I'm very much a newcomer to the gym scene at the age of nearly 73. Jack explained everything clearly and a few days later he gave me an efficient induction to the machines I would use.
7 januari 2026
Antwoord van Better - Sleaford Leisure Centre
Hi Trevor,
Thanks for your review.
We are so pleased to hear that Jack at Sleaford Leisure Centre have been so supportive and we hope you enjoy your membership!
Warm Regards
Hazal
Antwoord van Better - Sleaford Leisure Centre
Hi Carol,
Thanks for your review.
We are so pleased to hear that the staff at Sleaford Leisure Centre have been so helpful!
Warm Regards
Hazal
It was so difficult to navigate the…
It was so difficult to navigate the website to book swimming lessons at my local centre. in the end I telephoned my local centre but was unknowingly put through to a national call centre. If this is the case put a national number. The customer service assistant, although genuinely extremely helpful, had such a broad accent that I had to keep asking them to repeat what they'd said. i did try to do it at the leisure centre itself but I felt like I was being a pain as every minute I had to call a member of staff over. I have now booked onto lessons but I think I have an account for messages etc but I haven't managed to locate it yet. Weekend staff had no idea about lessons and referred me to the website or a swimming instructor. Website needs a step by step guide or flow chart. It has taken me great determination and a lot of time to finally get there. I find the whole app and booking system for everything very off putting and a deterrent to participation
6 oktober 2025
Caring and informative
Cheerful staff as well as extremely helpful. I was shown around the facility the day I turned up. Easy to join and affordable.
9 oktober 2025
Antwoord van Better - Sleaford Leisure Centre
Hi Heather
Thank you for your review.
We are very pleased to see that the staff at Sleaford Leisure Centre are creating a wonderful atmosphere.
It is also great to know the joining process was easy, and we hope you enjoy using the facilities!
Kind Regards
Amir
Great gym
Easy booking
Staff always polite
Good range of equipment although rowers need replacing.
Hip thruster machine would be good.
16 september 2025
Antwoord van Better - Sleaford Leisure Centre
Hi Friend of Ted
Thank you for your review.
We are very pleased to see that you are having an all-round great experience with us, and we appreciate your feedback about the gym equipment.
We hope your experience continues, and we will pass your feedback on!
Kind Regards
Amir
Glad I joined
The staff are very approachable and helpful. I turned up without having booked an induction but was accommodated and shown around quickly but thoroughly. My actual induction was excellent and I feel confident and comfortable walking into the gym or pool and using all the equipment well and safely. The only criticism I can make is that the pool isn't always managed well when people turn up without making a booking, which ruins the experience for everyone else.
13 augustus 2025
Antwoord van Better - Sleaford Leisure Centre
Hello Barbara,
Thank you for your feedback,
We appreciate you providing us with this valuable feedback as this helps us improve.
I am glad you are enjoying our facility at Sleaford leisure centre.
We have forwarded your comments to the centre and have asked that they review the issues you have raised.
Kind regrads
Aaiasa
Antwoord van Better - Sleaford Leisure Centre
Hi Customer
Thank you for your review.
This is great to hear, and we hope you reach your fitness goals with us!
Kind Regards
Amir
Swimming lesson feedback
Liked: The instructor (Lisa) was really good; friendly, supportive and knowledgeable.
Disliked: Too many people for the pool space allocated. We could not all practice at same time so had to spend some of the time waiting which was frustrating.
10 juli 2025
Antwoord van Better - Sleaford Leisure Centre
Good Evening Julie,
Thank you so much for your feedback! We're delighted to hear that you had a positive experience at the Sleaford Leisure Centre with Lisa — she truly is a fantastic instructor, and we'll be sure to pass along your kind words.
We also appreciate you sharing your concerns about the pool space. We understand how frustrating it can be to have limited practice time, and we're actively looking at ways to better manage group sizes and scheduling to improve the experience for everyone.
Your input is invaluable in helping us improve, and we hope to welcome you back again soon under even better conditions!
Warm regards,
Charmaine
Couldn’t be happier
I joined a little over a week ago after putting it off for years because in my mind gyms were somewhere already fit people came to and I was worried about being judged. I shouldn’t have worried. The staff, every single one I have encountered so far, has been friendly and helpful and are welcoming to all.
The facilities are clean and varied and the pool is great. There’s a real mix of ages and abilities here and I feel right at home.
I’ve been coming 3-5 days a week depending on my shifts for a gym session followed by a swim and my gym membership is probably the best use of money I could possibly spend.
14 juni 2025
Review zonder uitnodiging
Antwoord van Better - Sleaford Leisure Centre
Good morning Rebecca,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying BETTER.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Modern clean pool with good staff.
7 april 2025
Antwoord van Better - Sleaford Leisure Centre
Hi David,
Thank you for your kind words!
We're thrilled to hear you enjoyed our modern, clean pool and had a great experience with our staff at the Sleaford Leisure Centre. We hope to welcome you back soon for another wonderful visit!
Warm regards,
Charmaine
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