Lovely teacher who is really engaging with the babies and supportive of the parents. A safe and fun environment. Cleanliness of the changing rooms, however, could be improved.
Bedrijf heeft geantwoord
Locatie
Wijzig locatieSouthbury Road 192, EN1 1YP Enfield, England, GB
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Lees wat reviewers zeggen
Very good charitable organisation. Offers services like gym swimming sauna and fitness classes for cheap and it’s worth the money. Please add more machines and equipment into the gym though, for examp... Toon meer
Bedrijf heeft geantwoord
Poor management , rude behaviour from staff members, the changing room not clean , during winter a lots of problems with the swimming pool: one day close, one day cold water … 3 hair dryer and only... Toon meer
Bedrijf heeft geantwoord
Have just visited the recently refurbished gym at southbury leisure centre. And WOW! What a difference. Great selection of new machines. The gym staff were very friendly and approachable and gave... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Southbury Road 192, EN1 1YP, Enfield, England, Verenigd Koninkrijk
4,0
Goed
100 reviews
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Excellent customer service
Excellent customer service. Really nice staff. Very reasonable price for membership. All round great service
9 september 2026
Antwoord van Better - Southbury Leisure Centre
Hi Ashcar
Thank you for your review.
We are very pleased to hear that you’ve had such a great all-round experience with us and that the team have provided excellent customer service!
We look forward to seeing you again soon at the Southbury Leisure Centre.
Kind Regards
Amir
Lovely staff
Lovely teacher who is really engaging with the babies and supportive of the parents. A safe and fun environment.
Cleanliness of the changing rooms, however, could be improved.
26 augustus 2026
Antwoord van Better - Southbury Leisure Centre
Hi Rose,
Thank you so much for your lovely review!
We’re delighted to hear that you found our teacher engaging, supportive and that you felt the environment was both safe and fun for your little one.
We also really appreciate you highlighting the cleanliness of the changing rooms. We will share your feedback with the team to ensure this area receives the attention it deserves.
Thank you again for taking the time to share your experience with us!
We hope to welcome you back soon!
Best wishes
Azaria
Customer service rep was very good at his job
The customer service rep whose name was Seamus was very helpful, cheerful, accommodating and pleasant he answered all of my questions and provided enough relevant info for me to complete my task. It was a nice interaction over the phone, very good customer service.
8 juli 2026
Review zonder uitnodiging
Antwoord van Better - Southbury Leisure Centre
Hi there,
Thank you for your kind feedback.
We’re delighted to hear that you had such a positive experience speaking with Seamus. It’s great to know he was helpful, cheerful, and able to provide all the information you needed in a clear and supportive manner.
We pride ourselves on delivering excellent customer service, so your comments will be shared with him and the team.
Thank you again for taking the time to share your experience.
Warm Regards,
Hazal
Great swim session
I attended a great swim for all session today. The facilities were clean and the staff were very friendly when helping guide directions to the facilities. Will definitely be coming back and recommend this leisure centre for all ages!!
3 juli 2026
Review zonder uitnodiging
Antwoord van Better - Southbury Leisure Centre
Hi Navjit
Thank you for your review, and recommendation!
We are delighted to hear you enjoyed the Swim for All session and found the facilities clean and welcoming.
It is also great to know our team were able to assist you and make your visit even more comfortable!
Kind Regards
Amir
I had a lovely visit to southbury…
I had a lovely visit to southbury leisure centre last week. I went to the soft play and we had a wonderful experience. Very welcoming staff, happy to answer questions. The soft play was very clean and my kids enjoyed it, will be returning.
26 juni 2026
Review zonder uitnodiging
Antwoord van Better - Southbury Leisure Centre
Hi Chloe,
Thank you for your lovely feedback! We’re so pleased to hear you had such a positive experience at Southbury Leisure Centre and that you found the soft play clean and enjoyable for your children.
It’s great to know our team made you feel welcome and were happy to help, we’ll be sure to share your kind comments with them. We look forward to welcoming you back again soon.
Warm Regards,
Hazal
Fantastic centre
I love the centre as the employees are lovely and approachable. The centre is always clean whenever I come with my friends (or by myself).
3 juli 2026
Review zonder uitnodiging
Antwoord van Better - Southbury Leisure Centre
Hi Avril
Thank you for your review.
We are very pleased to hear that you enjoy visiting the centre and that our team has made such a positive impression.
It is also great to know you find the environment clean and welcoming, and we hope to see you and your friends soon!
Kind Regards
Amir
Great fitness classes
I attended a fitness class today and was absolutely amazing! The fitness instructor is great and studio was clean with shiny mirrors.
3 juli 2026
Review zonder uitnodiging
Antwoord van Better - Southbury Leisure Centre
Hi Mp
Thank you for your review.
We are very pleased to hear you had an amazing experience in your fitness class and that the instructor made it so enjoyable.
It’s also great to know the studio met your expectations with its cleanliness and presentation, and we hope to see you at another fitness class soon!
Kind Regards
Amir
Amazing experience
Amazing experience, very helpful staff, nice and active spending time👍
29 juni 2026
Antwoord van Better - Southbury Leisure Centre
Hi Malgorzata
Thank you for your review.
We are very pleased to hear you had an amazing experience and found our team helpful.
It is also great to know you enjoyed spending time with us, and we look forward to welcoming you back again!
Kind Regards
Amir
Antwoord van Better - Southbury Leisure Centre
Hi Linos
Thank you for your review.
It is wonderful to know that your son is enjoying his experience at Southbury Leisure Centre, and we hope this continues!
Kind Regards
Amir
The changing rooms smell awful
The changing rooms smell awful, the showers have no holders for shampoo etc.. the steam room isn't hot enough but the gym is ok.
16 juni 2026
Antwoord van Better - Southbury Leisure Centre
Hi John,
Thank you for your feedback. We’re sorry to hear about your experience and that parts of your visit did not meet expectations.
We will share your comments regarding the changing rooms, showers, and steam room with the team to be addressed. We’re pleased to hear the gym met your expectations and will work to improve all areas.
Warm regards,
Hazal
GOOD CUSTOMER SERVICE
I'm not very Computer Savvy but the staff were very Patient & Helpful in helping me with Downloading the Better App & Navigating the Site to choose my Fitness Exercise Session & Upload my Evidence
I chose Aqua Aerobics because it was recommended by my Physical Therapist to help with my Diagnosis of Osteoarthritis & Osteoporosis
2 juni 2026
Antwoord van Better - Southbury Leisure Centre
Hi Beverley,
Thank you for your fantastic review!
We are so delighted to hear that our Customer Service Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
Warm Regards
Hazal
Antwoord van Better - Southbury Leisure Centre
Hi Susana
Thank you for your review.
We are very pleased to see that you are receiving the best customer service, and please let us know if you need further assistance!
Kind Regards
Amir
It’s been almost a week and the…
It’s been almost a week and the pay-as-you-go swimming learner lessons online booking system at Southbury still isn’t working. I spoke to the reception team and also called the Better call centre, but unfortunately no one was able to give a clear answer or update.
I was advised to come early and book in person, but when I arrived the staff were still unsure whether the class was even running and asked me to wait until the teacher arrived. It was quite frustrating and didn’t feel well organised.
It seems there is no urgency in resolving the website issue, and there also doesn’t appear to be an easy alternative arrangement for learners wanting to attend classes.
At the gym the hair dryers not working; people around me told me they are not working for long time. Again no urgency to fix broken things!!
A week before Chlorine smell was overpowering the entire centre rooms and changing rooms, not sure if they have someone monitoring the amount of chlorine used.
Good so far is the Swimming instructors- Felipe. He seems to be very supportive and brilliant teacher. Glad to have found someone who can help me overcome water fear.
I’ve only recently joined Better, so I do hope the service and communication improve going forward.
27 mei 2026
Antwoord van Better - Southbury Leisure Centre
Hi Pooja,
Thank you for your review!
We currently do not offer a PAYG rate for Adult swimming lessons, as you'd only receive a discount for this activity on a full Membership agreement.
This is also included in the cost for a National agreement, which is currently £72.00 or £720.00 for the annual equivalent.
You can view the standard swim prices using the following link:
https://www.better.org.uk/leisure-centre/london/enfield/southbury-leisure-centre/prices
Regarding the issue of knowing whether these classes are going ahead, we'll be raising this with the wider team for further investigation.
We deeply apologise for any inconvenience or frustration this has caused.
We've also highlighted the issues you've raised about the hairdryers in our gym changing rooms, and the chlorine smell being overpowering.
We're also thrilled to hear that Felipe has been so supportive and brilliant, as well as helping you overcome your fear of water.
Thank you again for your feedback!
Warm Regards,
Kaisha
Very good charitable organisation
Very good charitable organisation. Offers services like gym swimming sauna and fitness classes for cheap and it’s worth the money. Please add more machines and equipment into the gym though, for example the preacher curl machine and the cable curl machine are my top 2 go to’s. Thanks!
22 mei 2026
Antwoord van Better - Southbury Leisure Centre
Hi Jamaal
Thank you for your review.
We are very pleased to see that you are enjoying the facilities at Southbury Leisure Centre and what we are trying to provide!
We also appreciate your suggestions on additional equipment and will share these with the team at the centre!
Kind Regards
Amir
Receptionist took double payment for membership
Signed up for membership at southbury leisure centre. They took £57 and said their system was pending even though it went out my account, and the receptionist said it must have rejected even though there was no reject receipt. Proceeded to take out another £57, so now I had £114 taken out for a memebership. To get my money back, I have to fill out a refund form which will take weeks according to them. Better need better staff.
23 mei 2026
Antwoord van Better - Southbury Leisure Centre
Hi Zahed
Thank you for your review.
We are sorry to hear about your recent experience joining Better, and I can confirm that we have not received a double payment.
Upon looking at the recent interaction with our Customer Service Team, I can see that the first payment is still pending.
Please contact your bank to cancel and credit this payment.
Kind Regards
Amir
Cold water for the little ones and also…
Cold water for the little ones and also to many kids for only one teacher.
10 mei 2026
Antwoord van Better - Southbury Leisure Centre
Hi Karen,
Thanks for your review.
We are sorry to hear that you have found the pool to be cold recently. There are no issues with the system currently; however, we will continue to monitor the temperature going forward and would advise you to report any issues to a member of our concierge team so we can investigate.
Warm Regards
Hazal
Antwoord van Better - Southbury Leisure Centre
Hi Huseyin,
Thanks for your review.
We are so pleased to hear that the staff at Southbury Leisure Centre have been so helpful!
Warm Regards
Hazal
Much improved facilities
Much improved facilities, especially changing rooms. Marked down as the clock
is not working in the main pool area and when I enquired was advised been a problem for some time. Can’t someone replace the battery?
15 april 2026
Antwoord van Better - Southbury Leisure Centre
Hi Sue,
Thank you for your review!
We're delighted that you appreciate the improvements to our facilities, particularly our changing room spaces.
We also appreciate your feedback about the clock displayed in the swimming pool area.
We're aware of these issues, and we'll be raising this with the wider team for further review.
Thank you again for raising this with us!
Warm Regards,
Kaisha
The leisure centre is providing … health and fitness
The leisure centre is providing fantastic classes towards health and fitness.
Carol's palates and dance classes are fantastic, great instructor she ensures you are always supported to prevent injury, the best. enjoyable,.
Issie is also great instructor, enjoyable dance classes, enjoy her class.
Leary's dance class is also great, enjoyable.
my experience is great what ever class i attend, staff are always helpful
10 april 2026
Review zonder uitnodiging
Antwoord van Better - Southbury Leisure Centre
Hi Beverley,
Thank you so much for your wonderful feedback!
We’re really pleased to hear you’re enjoying the variety of classes and that they’re supporting your health and fitness goals.
It’s especially great to know you feel well looked after in sessions and are getting so much enjoyment from the classes you attend.
We’ll be sure to pass your kind words on to the team, they’ll really appreciate it. It’s also lovely to hear that the staff have consistently been helpful throughout your experience.
We look forward to seeing you in class again soon!
Warm regards
Azaria
Carol is amazing at dance and Pilates
Carol is amazing at dance and Pilates - makes us want to keep coming back
7 april 2026
Review zonder uitnodiging
Antwoord van Better - Southbury Leisure Centre
Hi Chrisoulla,
Thanks for your review.
We are so pleased to hear that Carol at Southbury Leisure Centre have been so supportive!
Warm Regards,
Tom
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