Lovely teacher who is really engaging with the babies and supportive of the parents. A safe and fun environment. Cleanliness of the changing rooms, however, could be improved.
Bedrijf heeft geantwoord
Locatie
Wijzig locatieSouthbury Road 192, EN1 1YP Enfield, England, GB
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Lees wat reviewers zeggen
Very good charitable organisation. Offers services like gym swimming sauna and fitness classes for cheap and it’s worth the money. Please add more machines and equipment into the gym though, for examp... Toon meer
Bedrijf heeft geantwoord
Poor management , rude behaviour from staff members, the changing room not clean , during winter a lots of problems with the swimming pool: one day close, one day cold water … 3 hair dryer and only... Toon meer
Bedrijf heeft geantwoord
Have just visited the recently refurbished gym at southbury leisure centre. And WOW! What a difference. Great selection of new machines. The gym staff were very friendly and approachable and gave... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Southbury Road 192, EN1 1YP, Enfield, England, Verenigd Koninkrijk
4,0
Goed
100 reviews
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Friendly service nice. People and good swimming pool
Good play to do gym and swimming
26 augustus 2025
Antwoord van Better - Southbury Leisure Centre
Hello Kelly,
Thank you for your fantastic review!
We are so delighted to hear that our Customer Service Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Aaiasa
Antwoord van Better - Southbury Leisure Centre
Good Afternoon Anh Le,
I hope this message finds you well! I wanted to take a moment to express my gratitude for the thoughtful review you left.
I am absolutely thrilled to hear that you've successfully learned how to swim at the Southbury Leisure Centre! It truly is an essential life skill that not only enhances your safety around water but also opens up a whole world of recreational opportunities. Swimming can be such an enjoyable way to stay active and maintain a healthy lifestyle. I encourage you to continue practising and exploring different techniques. Enjoy your time in the water, and once again, congratulations on this wonderful achievement!
Kind regards,
Charmaine
It's hard where to Start the stuff wte…
It's hard where to Start the stuff wte friendly, but there .membership side is unfair prices are good but when you book a slot night before and next day you cancel it when You wake up due to your child being ill so can't go cancel hour and half before and I get locked out again my account
2nd issue in the swimming pool there is constant sand and not just a little
3rd the showers are unpredictable sometimes you get hot sometimes you get cold
4th southbury leisure centre are hiring g people that can't even speak basic English, there was a maintenence guy today tried saying is it hot or cold me and one other lady couldn't understand. All we got sorry English not good' I get inclusion for everyone but speaking basically English is essential I hope the manager does see this and makes some changes, I did address all this to reception and got a sorry
16 juli 2025
Review zonder uitnodiging
Antwoord van Better - Southbury Leisure Centre
Hi Dan,
Thank you for taking the time to share your feedback. We're truly sorry to hear about your recent experience and appreciate you bringing these concerns to our attention.
Firstly, we understand how frustrating it can be when unexpected circumstances—like a child falling ill—affect your ability to attend a booking. While we have a cancellation policy in place to manage availability for all members, we know there are times when flexibility is needed, and we are happy to remove a penalty charge for unforeseen circumstances. If you speak to the staff at the centre and advise them of the reasons you were unable to attend your booking, they will be happy to remove the charge so you can continue with your online bookings.
Regarding the swimming pool cleanliness, we agree that this should never be an issue. Sand or debris in the pool is not acceptable. We are aware of this issue and we are proactively trying to get this issue resolved. We appreciate your patience while we continue to rectify this issue.
We also apologise for the inconsistency you've experienced with our showers. This has been reported to our facilities team and they are actively investigating to ensure reliable water temperature going forward.
Lastly, we’re committed to hiring a diverse and inclusive team, but we also understand the importance of clear communication—especially in roles involving safety and customer service. We'll be reviewing training and support provided to our staff to ensure that language skills meet our service standards.
Your comments have been shared with the centre management team, and we genuinely hope you’ll notice improvements soon.
Kind regards,
Charmaine
A great place for all activities
A great place for all activities. Very neat, well equipped with friendly and supportive staffs.
9 juli 2025
Antwoord van Better - Southbury Leisure Centre
Hi Customer,
Thank you so much for your kind words!
We’re thrilled to hear you enjoyed our facilities and found our team friendly and supportive. We look forward to welcoming you back for more great experiences soon!
Kind regards,
Charmaine
All the members & the services are gold…
All the members & the services are gold & perfect . 👌
11 juni 2025
Antwoord van Better - Southbury Leisure Centre
Hi Customer,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you found our team and services to be top-notch. Your support means the world to us! 👌✨
Kind regards,
Charmaine
Membership is worth for the price
Membership is worth for the price. All the machines are cleaned in the Gym.The staff is helpful and kind. I am really enjoying with the facilities they are provided.
3 juni 2025
Antwoord van Better - Southbury Leisure Centre
Hello Dumeshi,
Thank you very much for your fantastic feedback!
We are excited to learn that you consider the membership beneficial and value our well-maintained equipment and welcoming staff. It’s wonderful to hear that you are enjoying the facilities — your happiness is very important to us. We are eager to assist you on your fitness journey!
Warm regards,
Charmaine
My swimming teacher and all the…
My swimming teacher and all the employees are extremely helpful and kind, they do their job meticulously, so I am extremely satisfied, I recommend it to everyone.
28 mei 2025
Antwoord van Better - Southbury Leisure Centre
Hi Makbule,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you had such a positive experience with our swimming teacher and team at the Southbury Leisure Centre. Your recommendation means a lot to us, and we’re committed to continuing to provide meticulous and kind service to all our students. We look forward to seeing you again soon!
Warm regards,
Charmaine
Southbury, staff and team fantastic
Southbury Better is fantastic. Help when you need it , Great team and friendly staff and reception staff so kind and helpful.
15 mei 2025
Antwoord van Better - Southbury Leisure Centre
Hi Farshad,
Thank you so much for your kind words!
We’re thrilled to hear that you’ve had a positive experience with our team at the Southbury Leisure Centre. Our staff works hard to be helpful and friendly, and it means a lot to know that it’s making a difference for you. We look forward to continuing to support you!
Kind regards,
Charmaine
Antwoord van Better - Southbury Leisure Centre
Hi Almond,
Thank you so much for your thoughtful feedback!
We are delighted to hear that you appreciated the pristine cleanliness of our facilities, along with the warm and inviting atmosphere created by our staff. It's wonderful to know that you found our equipment to be not only well-stocked but also readily available for your use. We truly value your experience and eagerly anticipate the opportunity to welcome you back for another enjoyable visit soon!
Kind regards,
Charmaine
Uninviting Swimming Pool
I would give today's and last week's instructors a 10 out of 10. Really great quality instructors. What tends to niggle at me each time I walk into the Southbury branch (as someone passionate about swimming), I see how the wrap on the outside of the gym's building has totally blocked all the bright light from streaming into the room where the swimming pool is. Subsequently, the water in the pool looks dark and uninviting. I have also noticed dirt at the bottom of the pool, on a couple of occasions now, which doesn't help with my motivation to use the pool. It's a shame because the room has the potential to offer such a great experience.
7 mei 2025
Antwoord van Better - Southbury Leisure Centre
Hi Peaches,
Thank you so much for your kind words about our instructors — we're thrilled to hear that you’ve had such positive experiences with them, and we’ll be sure to pass your compliments along.
We also really appreciate your honest feedback about the pool area at our Southbury branch. It’s clear you have a genuine passion for swimming, and we completely understand how important a clean, bright, and inviting environment is to your overall experience. Your comments about the window wrap and the cleanliness of the pool have been noted and will be shared with our facilities team for review. We're committed to maintaining high standards across all areas of the gym, and your feedback is vital in helping us improve.
Thank you again for taking the time to share your thoughts — we hope to continue seeing you at the pool and will work hard to make your visits more enjoyable.
Kind regards,
Charmaine
Southbury Road on 15/04/2025 as…
Went to Southbury Road on 15/04/2025 as I had booked for a Zumba class. This was cancelled and changed to a step class. I was not notified of the change, until after we entered the room, Had I been notified earlier, I would have stayed at home and not got soaking wet
15 april 2025
Antwoord van Better - Southbury Leisure Centre
Hi Marie,
Thank you for taking the time to share your experience with us. We're very sorry to hear there was a breakdown in communication regarding your Zumba class. As a company, we always aim to keep our customers informed about changes to bookings in advance to avoid any inconvenience, and we're sorry to hear that this wasn’t the case for you.
We’ll be passing your feedback along to the Southbury Leisure Team to ensure all customers are properly notified of any changes to future bookings.
Once again, thank you for your feedback ,it’s incredibly important to us, as it helps us improve and grow.
Please don’t hesitate to get in touch if there’s anything else we can help with.
Kind regards,
Sarah H
I hadn't used Southbury Road before and…
I hadn't used Southbury Road before and staff were very helpful including front of house (front desk) and staff at the.poolsode. Sufficient parking spaces. Everyone seemed to be enjoying themselves.
1 april 2025
Antwoord van Better - Southbury Leisure Centre
Hi Gwen,
Thank you for your kind review!
We're so glad to hear that you had a positive experience with our helpful staff and enjoyed the facilities. It's great to know that the parking was convenient and that everyone was having a good time. We look forward to welcoming you back to the Southbury Leisure Centre again soon!
Kind regards,
Charmaine
Was not informed lockers would be cut…
Was not informed lockers would be cut off and belonging thrown in the bin if left overnight. No signs in the gym stating this only written in the small print on the website if you search all through the ts and cs.
30 maart 2025
Antwoord van Better - Southbury Leisure Centre
Hi ABC,
Thank you for sharing your feedback.
We apologise for any confusion or frustration this situation may have caused. We understand how important it is to have clear communication, and we appreciate you bringing this to our attention. While we do provide information on our website and in the terms and conditions, we will certainly look into ways to make this policy more visible and better communicated to our members. Your experience matters to us, and we’ll work on improving this for everyone. If you have any other concerns, please don’t hesitate to reach out directly.
Kind regards,
Charmaine
The smell of urine in the changing area…
The smell of urine in the changing area is absolutely DISGUSTING ! I have been complaining about this problem for months but no one seems to change anything. The hairdryers almost never work and the temperature of inside of the pool is so cold!!😡
21 februari 2025
Review zonder uitnodiging
Antwoord van Better - Southbury Leisure Centre
Hi Ayca,
Thank you for sharing your feedback regarding the Southbury Leisure Centre. I sincerely apologise for the issues you’ve encountered and I completely understand your frustration. Please be aware that we take your concerns very seriously.
First, I want to acknowledge the problem with the smell in the changing area. We certainly don't want any of our guests to have an unpleasant experience, and it’s concerning that this issue has persisted despite your previous complaints. I will make sure our facilities team investigates and addresses this problem immediately, and we’ll take steps to prevent it from recurring in the future.
Regarding the hairdryers, I’m truly sorry that they’ve not been working properly. We will ensure that they’re either repaired or replaced as soon as possible so that they’re functioning correctly for everyone’s use.
Lastly, I understand your discomfort with the pool temperature. Your experience with the cold water is not the standard we aim to provide, and I will escalate this to the maintenance team to check if there's an issue with the heating system.
Thank you again for bringing these matters to our attention, and I hope you will give us the chance to make improvements for your next visit. If you have any more feedback or concerns, please don’t hesitate to let us know. Your satisfaction is very important to us.
Kind regards,
Charmaine
Newly refurbished gym
Recently visited the newly refurbished gym, was blown away with how much equipment was on offer and how the gym was big in size.
New changing rooms and easy, free parking.
10 februari 2025
Review zonder uitnodiging
Antwoord van Better - Southbury Leisure Centre
Hi James,
Thanks for your review.
We are so pleased to hear that you are so impressed by the new refurbishments at Southbury!
Our local team have been working tirelessly to upgrade our Enfield facilities and we are so happy that this is evident.
Warm Regards
Hazal
Sauna/ steam room
I have been visiting the centre for couple of months now. I only use steam and sauna. Steam room has been out of service for the past month. The sauna is currently at 65 degrees. I have spoken with the manager and apparently nobody on the premises is able to do anything about it. That about sums up the service and the attitude of the centre.
11 februari 2025
Review zonder uitnodiging
Antwoord van Better - Southbury Leisure Centre
Good morning Sonia,
Thank you for sharing your feedback.
We apologise for the inconvenience you've experienced with the steam room and sauna at the Southbury Leisure Centre. We understand your frustration, and we truly appreciate your patience as we work to address these issues. We are actively working to resolve the steam room situation and are looking into the temperature adjustment for the sauna to ensure it meets your expectations. Your comments are important to us, and we’re committed to improving the service and your experience.
Please don’t hesitate to reach out directly if you have any further concerns.
Kind regards,
Charmaine
Warm and friendly staff…
The reception staff are warm and welcoming, the training staff are very experienced and motivating, some new classes, shame about the lack of equipment
23 januari 2025
Review zonder uitnodiging
Antwoord van Better - Southbury Leisure Centre
Hi Pamela,
Thanks for your review.
We are pleased to hear that the staff at Southbury are so warm and welcoming and have passed on your feedback about the equipment.
Warm Regards
Hazal
Good place but pricey and staff are meh
Has loads of activities ypu can choose from which is great but the staff on the desk don't really know a lot now information when you ask them things or they guess the answer, gym is great but a member of staff is not always there as I'm there often which is bad. Lockers get broken into so it's scary to use them but you have to now . Overall the classes are really good.
8 januari 2025
Review zonder uitnodiging
Antwoord van Better - Southbury Leisure Centre
Good Afternoon,
Thank you for sharing your thoughts with us.
We are delighted to learn that you are enjoying the wonderful activities offered at the Southbury Leisure Centre. Our goal is to foster a welcoming environment for all our members, and your feedback strengthens our dedication to delivering outstanding service.
We regret to hear that the staff at the reception desk were not knowledgeable about the products and services when you inquired. This could indicate a need for additional training, and we will ensure your feedback is communicated to the centre so that the staff who need further support can be better equipped to assist our customers.
We appreciate your feedback. Your insights are crucial for improving the overall experience for all our members.
Kind regards,
Charmaine
Gym looks amazing
Gym looks amazing! I’ve been a member for a number of years and the equipment was tired, dated & rusty!
Now I’d say it’s one of the best in the borough!
Gym staff are extremely helpful and attentive!
29 januari 2025
Review zonder uitnodiging
Antwoord van Better - Southbury Leisure Centre
Hi Anthony
Thank you for your review,
We are very happy to see you are pleased with the gym renovations and the staff are providing a great service for the customers.
Thank you for choosing Better!
Kind Regards
Amir
Great Service
Recently had my sons birthday party in the softplay here and staff could not have done enough for us. The cleaner was there beforehand and had staff popping in periodically to check we were all good. Top service!
19 januari 2025
Review zonder uitnodiging
Antwoord van Better - Southbury Leisure Centre
Hi Adam
Thank you for your review,
We are very happy to see your son enjoyed his birthday party at the Southbury Leisure Centre and the staff have been able to assist and accommodate through out.
Happy Birthday to your son and we hope you will be back!
Kind Regards
Amir
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