I had misread the membership I was signing up for and called the customer service line to see if I could swap. I had the absolute pleasure to speak to Seamus who was helpful, polite and resolved my t... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie12 Lambarde Square, SE10 9GB London, GB
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Lees wat reviewers zeggen
Such a lovely centre with very attentive staff, especially a swimming teacher you have Named Olivia Greaves. She’s really great with the kids!, my daughter is always excited about her lessons with Oli... Toon meer
Bedrijf heeft geantwoord
I had my two children signed up for swimming lessons at BetterGym Greenwich. When the time comes to cancel they made me pay do 68 days despite 20 days notice period. When I complain they hid behind T&... Toon meer
Bedrijf heeft geantwoord
I have been going to this gym for 6 months and really enjoy the classes and have found all the instructors really friendly. Last Thursday there was a scheduling mix up that left a group of us waiting... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
12 Lambarde Square, SE10 9GB, London, Verenigd Koninkrijk
4,1
Goed
40 reviews
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Staff feedback
I had misread the membership I was signing up for and called the customer service line to see if I could swap. I had the absolute pleasure to speak to Seamus who was helpful, polite and resolved my ticket quickly and efficiently. He removed the stress and helped me swap my membership.
10/10
15 augustus 2026
Review zonder uitnodiging
Antwoord van Better - The Greenwich Centre
Hi George,
Thank you for taking the time to share your experience. We're delighted to hear that Seamus was able to assist you with your membership query and make the process quick and stress-free. Providing helpful, polite, and efficient service is exactly what we strive for, and it's wonderful to know that your issue was resolved to your satisfaction.
We will be sure to pass your kind feedback on to Seamus, who will be thrilled to receive such recognition.
Warm Regards,
Hazal
Antwoord van Better - The Greenwich Centre
Hi Tim
Thank you for your review.
We are very pleased to see that the staff at The Greenwhich Centre are providing a wonderful service, and we will be sure to pass your feedback on!
Kind Regards
Kaisha
Very friendly staff
Very friendly staff, always available to assist when needed. Clean facility with all the necessary equipment available for every bodies levels and needs. Would definitely recommend.
8 juni 2026
Review zonder uitnodiging
Antwoord van Better - The Greenwich Centre
Hi Tim,
Thanks for your review.
We are so pleased to hear that the staff at The Greenwich Centre have been so friendly and helpful!
Warm Regards
Hazal
Made a Great Decision
I was a member of Better Gyms for many years, but after they reopened after the Covid lockdown, Better Gyms prices had skyrocketed and their customer services left a lot to be desired, so I left them and went to PureGym.
However, I had always missed their Pilates classes, which literally got me back together, after my cycling accident.
It was Better Gyms Pilates classes that finally convinced me to cancel my PureGym membership and return to Better Gyms and I must admit, I have not been disappointed.
8 juni 2026
Antwoord van Better - The Greenwich Centre
Hi Olubunmi,
Thank you for your lovely review!
We're thrilled to hear that you've noticed the improvements in our customer service and your overall experience during your visits.
We understand that this was previously what caused you to cancel your Membership, but we're overjoyed that you've now returned.
It's amazing that you're loving your Pilates sessions with us.
We can't wait to see you again soon!
Warm Regards,
Kaisha
The teacher communicates well with both…
The teacher communicates well with both the child and the parents, explaining what they're working on and offering tips for practice.
15 mei 2026
Antwoord van Better - The Greenwich Centre
Hi Alice,
Thanks for your review.
We are so pleased to hear that the teacher at The Greenwich Centre communicates so well and we hope your child continues to enjoy their lessons!
Warm Regards
Hazal
Friendly and supportive staff
The staff were welcoming and friendly and keen to ensure I benefit from coming to the gym
7 mei 2026
Antwoord van Better - The Greenwich Centre
Hi Nicholas,
Thanks for your review.
We are so pleased to hear that the staff at The Greenwich Centre have been so friendly and welcoming!
Warm Regards
Hazal
Poor service, zero communication
I am extremely frustrated with the service at this Greenwich Centre. As an existing customer trying to coordinate specific services, I’ve been stuck in a never-ending loop of "passing the buck." The landline staff tells me to contact the centre, and the centre tells me to email a specific address that apparently no one checks, as I’ve received zero replies. It is incredibly unprofessional to go silent on a customer once you have their business. I’m currently being ignored by every channel of communication available, and I would strongly caution others to reconsider using this centre if you expect any kind of follow-through or professional accountability.
22 april 2026
Antwoord van Better - The Greenwich Centre
Hi Dom,
Thank you for your review!
We understand that you've recently been in contact with our customer service team regarding The Greenwich Centre having a secure bike rack.
We recently received an update from the team, who have stated that they do not have a facility like this, but have Sheffield bike racks that you can use.
We apologise if there was a delay in communicating this to you, and we apologise for any frustration this caused.
Thank you for your feedback, as this helps us to make improvements!
Warm Regards,
Kaisha
Small, but great centre
Staff are always helpful here, and the equipment always works. It’s not one of the larger centres, but it’s extremely well kept up and has everything I need (apart from spa facilities). A good range of classes.
21 april 2026
Antwoord van Better - The Greenwich Centre
Hi Debra,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying The Greenwich Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
We hope to see you again soon!
Warm regards
Azaria
Excellent Service
Been using better for gym, swimming etc and have nothing to complain. Top notch service.
1 april 2026
Antwoord van Better - The Greenwich Centre
Hi Suranjana
Thanks for your review.
We appreciate you awarding us 5 stars.
It is great to hear that you are enjoying the gym and swimming and that you are happy with the service.
We really appreciate your feedback
Warm Regards
Rachel
Unfair cancellation policy
I had my two children signed up for swimming lessons at BetterGym Greenwich. When the time comes to cancel they made me pay do 68 days despite 20 days notice period. When I complain they hid behind T&C. For one of my children they went into the pool twice and I had to cancel again paying for 3 months of service I never used. I encouraged the to change their cancellation policy to treat customers fairly but sadly my suggestion was dismissed. Very disappointed with customer service and their lack of care for someone who had been with them for years. I would not recommend better gyms as they are only decent when things are ok.
11 maart 2026
Review zonder uitnodiging
Antwoord van Better - The Greenwich Centre
Hi Maria,
Thank you for sharing your review with us!
We currently operate a 20-day cancellation, which is listed in our Terms and Conditions, which was agreed to during your registration process.
We advise our customers to read through our T&Cs before agreeing to them, so they're aware of our process.
During the registration process, you also pay a Month In Hand fee, which is a non-refundable payment which extends your cancellation date by a month when you wish to cancel.
This essentially means that you're paying for your first month and your last month, provided you've processed your cancellation correctly, when you sign up.
We also operate a 14-day cooling-off period, where you could have requested the cancellation of your little one's lessons and a refund if you knew that he wasn't going to return.
We're saddened to hear about the disappointment this process has caused.
Thank you again for your feedback!
Warm Regards,
Kaisha
You unecesaarily gave me a penalt though I came for the class...
You gave me a penalty though I went for the class
15 februari 2026
Antwoord van Better - The Greenwich Centre
Hello Neelu,
Thank you for your comments and feedback.
We’re sorry to hear that you were given a penalty despite attending the class. I hope this matter was resolved promptly so you can continue to enjoy your membership at the Greenwich Centre.
Kind Regards
Jasmine
Antwoord van Better - The Greenwich Centre
Hi Mr Feis
Thank you for your review.
We are very pleased to see that you are enjoying your experience at The Greenwhich Centre and that you have had the opportunity to meet the centre staff!
Kind Regards
Amir
I recently had a complicated situation…
I recently had a complicated situation which had to be dealt with
by Customer Services.
All staff throughout were patient, helpful and friendly.
We finally succeded in solving the issue I am pleased to report
18 december 2025
Review zonder uitnodiging
Antwoord van Better - The Greenwich Centre
We are very happy to hear you found great support when it was needed.
Thank you for sharing your experience and your feedback with us.
Kind Regards
Tracy was a really great instructor,who…
Tracy was a really great instructor,who was very good and took time explain everything ,and made me feel very confident, and I didn't feel nervous at all,
Just a really good experience
10 december 2025
Antwoord van Better - The Greenwich Centre
Hi Mr Eden,
Thank you so much for your amazing feedback!
We're so glad to hear how supportive Tracy has been during your sessions at The Greenwich Centre.
It's great to know that your confidence is growing, and we can't wait to see you progress further.
Warm Regards,
Kaisha
Antwoord van Better - The Greenwich Centre
Hi Manuel,
Thank you for your wonderful feedback!
We're so happy to hear that the staff at The Greenwich Centre have been very nice and helpful!
Warm Regards,
Kaisha
Sarah learning and motivation!
The lead person Sarah, is knowledgeable, friendly in a professional way and extremely helpful. The group has gelled together. I feel that I am not just learning a lot but am also being motivated. Well done Sarah!
6 november 2025
Antwoord van Better - The Greenwich Centre
Hello Chris and Irene,
Thank you for your comments and feedback.
Kind Regards
Access to a wide range of activities
Access to a wide range of activities, helpful staff, community orientated, friendly….
3 november 2025
Antwoord van Better - The Greenwich Centre
Dear Nolwenn,
Thank you for your kind feedback.
We take pride in being able to make our community feel at home and cared for. Your words truly inspire us to continue the great work.
|Kind Regards,
Sara
What I've asked hasn't been completed…
What I've asked hasn't been completed correctly, so now I have 2 membership active.
And my ticket has been closed.
30 juli 2025
Antwoord van Better - The Greenwich Centre
Hi Monica,
Thanks for your review.
I can confirm the duplicate memberships have been cancelled and I have emailed you in reference to this.
Warm Regards
Hazal
I signed up online on a Sunday and using it immediately
I signed up online on a Sunday and half an hour later I was using weights in their gym, and the following day at a really great yoga class run by Marc.
27 juli 2025
Antwoord van Better - The Greenwich Centre
Hi Blair,
Thank you so much for sharing your experience!
We’re thrilled to hear that you were able to get started so quickly and enjoyed both the gym and Marc’s yoga class. We’re glad to have you with us at The Greenwich Centre and look forward to supporting your fitness journey! If you ever need anything, just let us know.
Kind regards,
Charmaine
I didn’t get any notification about the…
I didn’t get any notification about the lesson cancellation.
27 mei 2025
Antwoord van Better - The Greenwich Centre
Hi Amara,
Thank you for your feedback, and I’m really sorry to hear that you didn’t receive a notification about the lesson cancellation. That’s certainly not the experience we want for you.
We’ll look into what went wrong and take steps to prevent this from happening again. In the meantime, please feel free to reach out to our Customer Service Team if this issue reoccurs.
Thank you for your understanding, and we appreciate your patience.
Best regards,
Charmaine
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