Absolutely amazing place for family to enjoy swimming, gymnastics and much more activities for all ages. Outstanding service from staff and coaches. Car park is free for 3 hours when registering at t... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieNewmarket Rd, CA1 1JQ Carlisle, GB
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Lees wat reviewers zeggen
Although good facilities I'm shocked at the lack respect certain areas are given! kids running riot in the gym! Teen-agers using the gym as a social/posing gathering area, unsupervised, sitting... Toon meer
Bedrijf heeft geantwoord
Just joined the Sands & made very welcome by all the staff but especially Chloe. Played pickleball then dance fitness, followed by a get-together with coffee & cake. What a great morning with lots o... Toon meer
Bedrijf heeft geantwoord
the sands is a good gym plenty of room clean tidey but its like everywhere else you go the PTs are not very good with teaching bodybuilding but they are ok at helping people lose weight
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Newmarket Rd, CA1 1JQ, Carlisle, Verenigd Koninkrijk
4,1
Goed
66 reviews
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So far so good
So far so good, im still new finding my feet. But staff seem friendly and helpful.
14 oktober 2026
Antwoord van Better - The Sands Centre
Hi Ann
Thank you for your review.
It's great to hear that your first impressions have been positive and that the team has been friendly and helpful.
We wish you all the best as you continue settling into your new role and finding your feet!
Kind Regards
Amir
Staff were very helpful setting up our…
Staff were very helpful setting up our membership and showing us the equipment we would be using.
23 september 2026
Antwoord van Better - The Sands Centre
Hi Raymond,
Thank you for your lovely feedback, Raymond.
It’s great to hear that our team made setting up your membership straightforward and took the time to show you around the equipment you’ll be using.
We hope you enjoy your membership and feel right at home with us on every visit.
Kind regards,
Suheera
Absolutely amazing place for family to…
Absolutely amazing place for family to enjoy swimming, gymnastics and much more activities for all ages.
Outstanding service from staff and coaches. Car park is free for 3 hours when registering at the reception iPad and that helps a lot.
19 september 2026
Review zonder uitnodiging
Antwoord van Better - The Sands Centre
Hi Diana,
Thank you for your fantastic review.
We're delighted to hear that you and your family enjoy the wide range of activities available at The Sands Centre.
It's especially wonderful to know that our staff and coaches have provided outstanding service and helped make your visits such a positive experience.
We're also pleased that the complimentary three-hour parking registration adds convenience to your time at the centre.
Thank you for your kind recommendation.
We look forward to welcoming you and your family back again soon.
Warm Regards,
Azaria
Fab teams supportive tutors
Fab teams supportive tutors - Laura in gym was brilliant listened to my concerns and tailored a gym session to my needs ! Fantastic
22 september 2026
Antwoord van Better - The Sands Centre
Hi Lesley,
Thank you for your fantastic review!
We're delighted to hear that you found our team supportive and welcoming throughout your experience here at The Sands Centre.
It's especially wonderful to hear your kind comments about Laura.
We're pleased that she took the time to listen to your concerns and tailor a gym programme to suit your individual needs.
Thank you for your support, and we look forward to seeing you again soon.
Warm regards,
Azaria
Antwoord van Better - The Sands Centre
Hi Tanka,
Thanks for your review.
We are so pleased to hear that you are enjoying The Sands Centre!
Warm Regards
Azaria
The app is awful
6 augustus 2026
Antwoord van Better - The Sands Centre
Hi Andrew,
Thank you for your feedback. We are sorry to hear that you have had a poor experience with the app.
We understand how frustrating it can be when our digital services do not meet expectations. Your comments have been noted and will be shared with the relevant team for review as we continue to work on improving the user experience.
Warm Regards,
Hazal
Professionalism
Professionalism, cleanliness, friendly and helpful staff and great instructor . Nice coffee area too.
3 augustus 2026
Antwoord van Better - The Sands Centre
Hi Kevin
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying The Sands Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
Warm Regards
Azaria
The times of various sessions in the pool
Staff are always very pleasant. Some confusion is caused by school holidays, and some youthful exuberance is beyond reasonable.
22 juli 2026
Antwoord van Better - The Sands Centre
Hi John,
Thank you for your review!
We're pleased to hear that our team are always pleasant and welcoming during your visits.
We also greatly appreciate your comments regarding the challenges that can arise during school holidays due to the increased activity.
We'll be sure to share this with the team for further review.
We hope to see you again soon!
Warm Regards,
Kaisha
the sands is a good gym plenty of room…
the sands is a good gym plenty of room clean tidey but its like everywhere else you go the PTs are not very good with teaching bodybuilding but they are ok at helping people lose weight
14 juli 2026
Antwoord van Better - The Sands Centre
Hi Robert,
Thank you for your review!
We're pleased to hear that you enjoy the gym, particularly our spacious environment and the cleanliness of our facilities.
We also appreciate your comments regarding our fitness instructors, and we'll be sure to share this with the team for further review.
Your feedback is valuable, as we're continuously looking for ways to improve.
We hope to see you again soon!
Warm Regards,
Kaisha
The senior social programme offers so…
The senior social programme offers so much choice and represents incredible value for money for the monthly subscription. I enjoy so many experiences in one place which is easy to access. The staff, particularly Emma in Carlisle, are so friendly, supportive and helpful. I do not hesitate to recommend the programmes on offer from Better, a fantastic organisation
8 juli 2026
Antwoord van Better - The Sands Centre
Hi Anne,
Thank you for your wonderful feedback.
We’re delighted to hear how much you’re enjoying the senior social programme and the wide range of activities available. It’s fantastic to know it offers such great value and provides so many enjoyable experiences in one accessible place.
We’re especially pleased to hear your kind words about Emma and the team in Carlisle. Their friendly and supportive approach really makes a difference, and your feedback will mean a lot to them.
Thank you for recommending the programme and for your positive comments about Better as an organisation.
Warm Regards,
Hazal
Swimming pool not enjoyable
The primary reason for my membership is for the access to the pool, it is an activity I can enjoy that feels less overwhelming than the gym. It is well known in Carlisle that The Sands pool is always freezing, and they make little attempts to change this. The Sands seems to prioritise children’s swimming lessons above all. Cordoning off half the pool for lessons to take place and turning off the music to be replaced by the anxiety inducing screams of the swimming teachers. That coupled with the freezing water, I often feel like I’m in a fight or flight state and can’t spend any decent time in there. Additionally, as mentioned by others the car parking can sometimes be a big issue, with The Sands now allowing NHS physicians there isn’t the designated space for members to park separate the general public coming for an appointment. Most of the staff are lovely, and this isn’t really their fault.
26 april 2026
Review zonder uitnodiging
Antwoord van Better - The Sands Centre
Good Afternoon,
Thank you for your review!
We appreciate you sharing your comments regarding the pool temperature and the parking facilities at our centre.
We're more than happy to raise this with our wider team for further review.
We're deeply sorry for the issues you've expressed during your swim sessions, particularly as you attend this frequently, and we apologise for any inconvenience or frustration this has caused.
We greatly appreciate your feedback, as this helps us to make improvements where we can.
Thank you again for raising this with us!
Warm Regards,
Kaisha
I dislike the fact that my account is…wrongly blocked from bookings due to supposed non-attendance
I dislike the fact that my account is blocked quite regularly as the scanning machine on entry doesn't always seem to register my attendance. I have on numerous times been accused of non-attendance & this blocka me from booking my classes.... It's infuriating !!
Other than this, I do very much enjoy the combat and pilates classes especially.
19 april 2026
Antwoord van Better - The Sands Centre
Hi Angela,
Thank you for your review!
We're saddened to hear about the continuous problems you've encountered with our penalty fee allocation.
This can be issued when members are not correctly scanning their barcode at the entry gates, so our System is automatically registering this as non-attendance.
We deeply apologise for the negative impact this has had on you, and we can confirm that the fee has been removed.
Thank you again for your feedback!
Warm Regards,
Kaisha
Gym activities
Using the activities and booking through the Better app is very straight forward.
They provide lots of activities and it is always easy to book.
29 april 2026
Antwoord van Better - The Sands Centre
Hi Carol,
Thank you for your feedback.
We’re really pleased to hear the app has made booking your activities easy and convenient, and that you’re enjoying the variety on offer.
We appreciate you taking the time to share this and hope it continues to work well for you.
Warm regards,
Azaria
My teacher is lovely and takes time…
My teacher is lovely and takes time with me. Im a first time swimmwer
25 april 2026
Antwoord van Better - The Sands Centre
Hi F Peturo,
Thanks for your review.
We are so pleased to hear that you are enjoying The Sands Centre!
And look forward to seeing you again!
Warm Regards
Tom
Hard to justify staying on as a member 🥴
I’ve been a member with Better for a while now, but the overall experience has become increasingly frustrating. The biggest issue is the lack of availability — sessions are either fully booked well in advance or simply not showing up on the system at all. It makes it nearly impossible to plan anything consistently.
What’s even more disappointing is the pricing structure. Despite paying a good amount per month for membership, you still have to book and pay for sessions separately. That really makes you question the value of the membership — is it just to save a couple of pounds per booking? Because in reality, you’re unlikely to even get 4–6 badminton sessions per month at your preferred times.
It feels like you’re paying twice — once for the membership and again for access you can barely use. Unless availability improves significantly, it’s hard to justify staying on as a member.
5 april 2026
Antwoord van Better - The Sands Centre
Hi Muhammad,
Thank you for sharing your review!
We’re really sorry to hear about your recent experience and understand how frustrating it must be when availability makes it difficult to plan your sessions.
We appreciate your comments on booking access and visibility on the system, and we apologise for the frustration this has caused.
We usually release our Fitness Class bookings 7 days in advance at 22:00 from the day you wish to book.
We also understand your concerns regarding the value of your Membership, and our aim is always to offer flexibility and benefits to our members.
Your feedback is incredibly valuable and helps us to make improvements where possible.
Thank you again for your feedback!
Warm Regards,
Kaisha
Great start to the day!
Just joined the Sands & made very welcome by all the staff but especially Chloe.
Played pickleball then dance fitness, followed by a get-together with coffee & cake. What a great morning with lots of lovely people who are enjoying keeping fit 😊
30 januari 2026
Antwoord van Better - The Sands Centre
Hi Gillian,
Thank you for your kind review.
We’re really pleased you felt so welcome, and we’ll make sure Chloe sees your lovely comments.
It’s great to hear you enjoyed the activities and the social side too.
We hope to see you back again very soon!
Kind regards
Azaria - Customer Service Advisor
It’s early days but the facilities and…
It’s early days but the facilities and the staff are great,the only issue I have is with trying to get parking,it’s a nightmare.
28 januari 2026
Antwoord van Better - The Sands Centre
Hello Gary,
Thank you for your comments and feedback.
Kind Regards
Opening times for the gym could be…
Opening times for the gym could be better.
Opening late and closing early on weekends , Christmas period at Sands Carlisle was a joke, if you work 9-5 you are unable to train.
24 december 2025
Antwoord van Better - The Sands Centre
Thank you for sharing your experience with us, Adam.
We are sorry to hear the holiday timetable doesn't match your availability .
Kind REgards
Antwoord van Better - The Sands Centre
We are very happy to hear you enjoy your visits to The Sands Centre, Zuzanna,
Thank you for sharing your experience with us.
Kind Regards
Antwoord van Better - The Sands Centre
Thank you for your feedback Leon,
We hope you will enjoy your swimming at Trinity Leisure Centre for many years to come!
Kind Regards
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