The staff are lovely and friendly, the memberships are varied and good value. Unfortunately, the whole place needs a really good clean and some freshening up. It looks like it has barely been cl... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieRoyal Parade, BN22 7LQ Eastbourne, England, GB
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Lees wat reviewers zeggen
Friendly, helpful staff who made me feel at ease from the start. Good facilities. Staff available to answer questions etc.,
Bedrijf heeft geantwoord
First time my twins come for swimming, they welcomed them with love. I watched them getting training and they did well for the first time. My daughter she's autistic and the gentleman handled her so g... Toon meer
Bedrijf heeft geantwoord
Lots of variety and It is easy to book via the app. Charging for late cancellations is an excellent idea. The wait list and notifications give a chance to book a missed class. Unfortunately the phone... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Royal Parade, BN22 7LQ, Eastbourne, England, Verenigd Koninkrijk
3,8
Goed
44 reviews
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Good and bad - mostly good
The staff are lovely and friendly, the memberships are varied and good value.
Unfortunately, the whole place needs a really good clean and some freshening up. It looks like it has barely been cleaned or painted since I came here as a child in the 1990s.
However, it's been like that since long before better took over, so they can't be entirely to blame.
Also, it would be helpful if the cafe opened a little earlier for people who come to use the gym before work and want to grab a coffee on their way out :)
But all in all, the experience fits the price point and I'll keep coming.
11 augustus 2026
Antwoord van Better - The Sovereign Centre
Hi Catherine,
Thank you for taking the time to share your feedback.
We are pleased to hear that you have found our staff friendly and welcoming, and that you feel the membership offers good value for money.
We appreciate your comments regarding the cleanliness and overall condition of the centre, as well as your suggestion about opening the café earlier for customers visiting before work. Feedback like yours helps us identify areas where improvements may be beneficial.
Thank you for your balanced feedback and for your continued support. We are delighted to hear that you will be continuing to use the centre.
Warm Regards,
Hazal
Great experience
Friendly, helpful staff who made me feel at ease from the start. Good facilities. Staff available to answer questions etc.,
7 augustus 2026
Antwoord van Better - The Sovereign Centre
Hi Mr Arnott,
Thank you for your kind review!
We're delighted to hear that our team have been so friendly and helpful during your visits, particularly when answering your questions.
It's also wonderful to know that you were pleased with the facilities.
Warm Regards,
Kaisha
Was so easy to join and staff really…
Was so easy to join and staff really helpful with offering the best sign up options for me. Gym is clean and up to date.
11 augustus 2026
Antwoord van Better - The Sovereign Centre
Hi Paul
Thank you for your review.
It is great to hear that you found the registration process easy and that the staff have been able to assist!
We hope you reach your health and fitness goals with us!
Kind Regards
Amir
Antwoord van Better - The Sovereign Centre
Hi Lindsay,
Thank you for your review!
We're pleased to hear that you found it straightforward and easy to access our facilities at The Sovereign Centre, and that the login process was simple too.
We appreciate you taking the time to share your experience!
Warm Regards,
Kaisha
First time my twins come for swimming
First time my twins come for swimming, they welcomed them with love. I watched them getting training and they did well for the first time. My daughter she's autistic and the gentleman handled her so good. Very professional I will recommend it to my friends and family.the best swimming lessons.thank you so much.x
7 juli 2026
Antwoord van Better - The Sovereign Centre
Hi Anikie,
Thank you for your wonderful review!
We're delighted to hear that your twins had such a positive first swimming lesson with us and felt so welcomed.
It's especially heartwarming to know that your daughter had a great experience and that our swimming instructor was able to support her with such professionalism, care, and understanding.
We look forward to continuing to see them grow!
Warm Regards,
Kaisha
WARNING - Private Parking Company
I have been coming to this swimming pool for at least 35 years. Im aware that its not been too easy for them recently. When you do get to swim, its honestly a brilliant swimming pool, its clean, and its good to see its still open.
HOWEVER
I do not appreciate the attitude of management at this center when I appeal a private parking notice - which they have the ability (as land owner ) to over turn. I was parked for 17 minutes in their car park - I to this day did not see the signage in the car park that said you had to pay. The barriers were up (not removed) - I assumed they were not working as you always used to buy a token from reception.
We were unable to swim due to poor communication via their call center and drive albeit 20mins from where we live. To top this off the website was still taking bookings, and members of the public were still being let in because they had booked on line. So i thought I would do the same as their booking system still had over a hundred spaces left!!
Its a complete farse, disappointed and will be taking my PCN further with Gemini Solutions and the Landowner.
Its not the fact I wouldn’t recommend the pool -I would - but sadly if there are problems you are pretty much on your own, and they stick to the rules and hide behind the fact that they use a private parking company. - Such a shame, hopefully it will survive.
6 april 2026
Review zonder uitnodiging
Antwoord van Better - The Sovereign Centre
Hi,
Thank you for your feedback, and we’re sorry to hear about your experience.
We appreciate your long-standing support of the centre and are glad to hear you value the pool itself.
We understand your concerns regarding the parking charge and the communication around access and bookings, as this must have been frustrating. We operate the centre on behalf of the council and do not operate the car park. We are not the Landowners. Any appeals should be sent directly to Gemini.
Your comments will be shared with the relevant team for review.
Warm regards,
Hazal
Changing rooms need deep clean and…
Changing rooms need deep clean and needs to be refurbished, look up and the grime is awful, then you go in the sauna and steam room, steam room had pooh splatters on the floor, probably from the drains.
Imagine what we are actually swimming in... and to add they had a worker go around the pool with a stick picking up the lumps at the bottom..... maybe invest in a cleaning under water machine and use when swimmers are not in the pool.
The Jacuzzi needs a new pump, no bubbles and freezing cold. BetterGym, change the pumps, clean it up and refurb the pools and changing areas.
11 juni 2026
Review zonder uitnodiging
Antwoord van Better - The Sovereign Centre
Hi Nagina,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your recent experience, as the standards you describe are not acceptable and do not reflect the level of cleanliness and maintenance we aim to provide. We understand how concerning this must have been.
Your comments regarding the condition of the changing areas, sauna and steam room, as well as the pool environment and equipment, have been noted. Maintaining high standards of hygiene and ensuring all equipment is functioning correctly are key priorities, and your feedback will be escalated to the management team for urgent review and action.
We also appreciate your suggestion regarding pool cleaning methods, and this will be passed on to the relevant team for consideration as part of ongoing improvements.
Thank you again for bringing these matters to our attention.
Warm regards,
Hazal
Good flexible approach by staff on…
Good flexible approach by staff on reception - 0920hrs 27/5/26 - due to issue with residency membership , well done J Taylor
27 mei 2026
Antwoord van Better - The Sovereign Centre
Hi Jason
Thank you for your review.
It is great to see that the staff at The Sovereign Centre have been able to assist with your membership enquiry, and please do not hesitate to reach out if you have any further questions!
Kind Regards
Amir
Hello,
Hello,
I would like to make a complaint about my experience today at reception at The Sovereign Centre.
I came with my 8-year-old daughter to buy swimming tickets. The young receptionist told me I was required to buy two tickets, then changed what she was saying and became difficult with me. She also asked whether I had a swimsuit. At first I misunderstood the question and answered incorrectly, but then I clarified that of course I had a swimsuit.
After that, she refused to sell us tickets because she said I was giving different answers. I felt embarrassed, uncomfortable, and unfairly treated. I was simply trying to bring my child swimming and I do not feel the situation was handled professionally or respectfully.
I would appreciate this being looked into.
Thank you.
16 mei 2026
Review zonder uitnodiging
Antwoord van Better - The Sovereign Centre
Hi Taisiia,
Thanks for your review!
We appreciate your feedback and would like to investigate this incident further.
If you have the time, please send an email with some more information to our Customer Service Team.
Our email address is: customerservices@gll.org
We look forward to your response and the chance to make your next visit more enjoyable!
Warm Regards,
Kaisha
Pleasant staff and good value.
Pleasant staff and good value.
Very dated pool changing room, showers and lockers (which take 20p). Needs a refurb but probably don't have the funds to do so.
11 mei 2026
Antwoord van Better - The Sovereign Centre
Hi Jimbob,
Thanks for your review.
We are happy to hear that you find the Sovereign Centre to be good value and with such pleasant staff.
We appreciate your feedback in reference to the facilities and have passed this to the centre so they can investigate and improve for the future.
Warm Regards
Hazal
Really friendly
Really friendly, helpful folks working to make sure you’re being taken care of, weather it’s using the machines or getting advice on whatever thanks.
3 maart 2026
Antwoord van Better - The Sovereign Centre
Hi David,
Thanks for your review.
We are so pleased to hear that the staff at The Sovereign Centre have been so supportive and really do appreciate your kind feedback.
Warm Regards
Rachel
Great venue
Friendly staff easy to book sessions however some areas could do with up grading.
26 maart 2026
Antwoord van Better - The Sovereign Centre
Hi Julia,
Thank you for sharing your feedback.
We’re glad to hear that you found our staff friendly and the booking process easy.
We also appreciate your comments about areas that could be upgraded, your input helps us identify where improvements can be made.
Thank you again for taking the time to let us know. We look forward to welcoming you back soon!
Kind regards,
Azaria
Really happy with the help of this Sovereign Centre, Eastbourne
Really happy with the help of this Asst. manager in sorting out my parking problem at the Sovereign Centre and also my thanks to the receptionist who I asked about sorting this out which was worrying me.
9 maart 2026
Review zonder uitnodiging
Antwoord van Better - The Sovereign Centre
Hi Claire,
Thank you for your fantastic review!
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the team over at the Sovereign centre!
Warm Regards,
Tom
Great range of facilities
Great range of facilities and helpful staff. Plus a great atmosphere !
5 maart 2026
Antwoord van Better - The Sovereign Centre
Hi John
Thank you for your review.
We are very pleased to see that you are having an all-around great experience at The Sovereign Centre and that the centre staff have been able to enhance your visit!
We will be sure to pass your feedback on, and we hope to see you again soon.
Kind Regards
Amir
Impressed with Better
Since Better have taken over our gym they have made great improvements. I had to have a break due to an operations and James was amazing and helpful at pausing my membership and starting it up. Super helpful!
24 februari 2026
Review zonder uitnodiging
Antwoord van Better - The Sovereign Centre
Hi Duncan,
Thank you for your incredible review!
We're so happy to hear that you've noticed the changes to our gym facilities at The Sovereign Centre and see this as a great improvement.
We're also thrilled to hear that James was amazing when helping you freeze your Membership and reactivate it when you were ready to return.
We hope to see you again soon!
Warm Regards,
Kaisha
Antwoord van Better - The Sovereign Centre
Hello Alan,
We appreciate your 5-star review.
We are pleased to learn that you are satisfied with the facilities at The Sovereign Centre and that you found our booking system user-friendly.
Kind regards
Antwoord van Better - The Sovereign Centre
Hi Steve
Thank you for your review.
We are very pleased to see that you are having an all-around great experience at The Sovereign Centre!
Thank you for choosing Better.
Kind Regards
Amir
Cold pool? Slimey?
The staff are really friendly! Setting up my membership was a bit hit and miss but the customer service adviser was helpful to set it all right.
The pool is soooooo dirty... A layer of slime around the edge... And quite cold?!!
21 januari 2026
Antwoord van Better - The Sovereign Centre
Hello Charlotte,
Thank you for your comments and feedback.
I have passed on your feedback to the centre manager to review.
Kind regards
Needs improvement
Not impressed by the state of the changing room for swimming lack of seating for disabled and very unloved . Edge of the pool a lot of grease build up and the cafe not a very inviting place to sit and drinks expensive for what you get ☹️hope revamp for summer a d a good clean throughout
14 januari 2026
Antwoord van Better - The Sovereign Centre
Hi Melanie,
Thank you for sharing your feedback. We are truly sorry to hear of your experience at The Sovereign Centre.
We have passed on your feedback to the centre so they can look at improving.
Kind regards,
Hazal
Great swim coach
Likes- staff, swimming course John is very patient and understanding
Dislikes- App is clunky. cleanliness of ladies pool changing area. Hair everywhere, muddy footprints, floor too wet, could do with a deep clean and updating.
Lockers being by pool and not in changing area.
13 januari 2026
Antwoord van Better - The Sovereign Centre
Hi Tash,
Thanks for your review.
We are so pleased to hear that you are enjoying the swimming lessons at The Sovereign Centre and we have passed on your feedback about the cleanliness to the centre so they can investigate and improve.
Warm Regards
Hazal
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