Eithan tried to sort my account issues but escalated it immediately to head office when he couldn't isolate it. Head office escalated my account issues when they couldn't sort it and Michel sorted my... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieMarkhouse Rd, E17 8RN Walthamstow, GB
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Lees wat reviewers zeggen
I have never been to a gym before, but was put at ease by Annisa who explained all the machines to me. I feel I could turn to her for help anytime. The facilities are clean from reception to the... Toon meer
Bedrijf heeft geantwoord
I would like to congratulate Monique & the better team in Walthamstow. Keep up the great work you do.
Bedrijf heeft geantwoord
Hello, I am Mariyana Yuliyanova. I canceled my membership 10 days ago. I even came and was helped by Better employees. What right do you have to withdraw money from my account without my permission? I... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Markhouse Rd, E17 8RN, Walthamstow, Verenigd Koninkrijk
4,6
Uitstekend
76 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Lot's of Love and Respect to Better. 💯I would like to congratulate Monique &…
I would like to congratulate Monique & the better team in Walthamstow. Keep up the great work you do.
9 juli 2026
Antwoord van Better - Walthamstow Leisure Centre
Hi John
Thank you for your review.
We are very pleased to hear that Monique and the team at Walthamstow are creating a wonderful atmosphere and providing an excellent service.
We will be sure to pass on your compliments, and we hope to see you again soon!
Kind Regards
Amir
Enjoying the running track with family
Enjoying the running track with family. Kids just love it.
29 juni 2026
Antwoord van Better - Walthamstow Leisure Centre
Hi Yves
Thank you for your review.
We are very pleased to see that you and your family are enjoying the running track at Walthamstow Leisure Centre, and we hope to see you all again soon!
Kind Regards
Amir
Account issues…
Eithan tried to sort my account issues but escalated it immediately to head office when he couldn't isolate it. Head office escalated my account issues when they couldn't sort it and Michel sorted my technical problems out fast. He even went to the software developer to sort it out and kept me informed during the process. All sorted out now. Thankfully. Team Walthamstow Stadium are the best gym staff you'll ever find.
9 februari 2026
Antwoord van Better - Walthamstow Leisure Centre
Hi Debra,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Walthamstow Leisure Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
Warm Regards
Hazal
Antwoord van Better - Walthamstow Leisure Centre
Good Afternoon,
Thank you for your wonderful review!
We're thrilled that you find our team and atmosphere professional, welcoming and supportive at Walthamstow Leisure Centre.
We can't wait to see you again soon!
Warm Regards,
Kaisha
I have never been to a gym before
I have never been to a gym before, but was put at ease by Annisa who explained all the machines to me. I feel I could turn to her for help anytime.
The facilities are clean from reception to the changing room and the gym and looks very professional.
There is an easy going atmosphere and I find I now look forward to attending the gym, which will encourage me to reach my aims.
27 april 2026
Antwoord van Better - Walthamstow Leisure Centre
Hi Jackie,
Thank you for your wonderful feedback!
We’re really pleased to hear your first gym experience felt comfortable and that Annisa was able to support you so well. We’ll be sure to pass on your kind words to her.
It’s great to know you’re enjoying Walthamstow Leisure Centre, and we’re delighted you’re now looking forward to your visits and working towards your goals.
We look forward to seeing you again soon!
Warm regards,
Azaria
Easy use of the gym
29 april 2026
Antwoord van Better - Walthamstow Leisure Centre
Hi Winston
Thank you for your review.
We are very pleased to see that you are enjoying the gym at Walthamstow Leisure Centre, and we hope to see you again soon!
Kind Regards
Amir
I really enjoy going to my clasess at…
I really enjoy going to my clasess at walthamstow leisure the staff are friendly and helpful. Come and join in. Community based which is good
1 april 2026
Antwoord van Better - Walthamstow Leisure Centre
Hi Roman,
Thank you so much for your lovely review!
We’re thrilled to hear you enjoy your classes at Walthamstow Leisure and that our staff have made you feel welcome.
It’s great to know you appreciate the community-based atmosphere too.
We hope to see more people joining in and enjoying the sessions just like you!
Warm regards,
Azaria
Healthwise course
Chantelle was brilliant! She gently explained everything and made the next 12 weeks feel doable. Thank you.
20 maart 2026
Antwoord van Better - Walthamstow Leisure Centre
Hello Biscuit,
Thank you for your fantastic review!
We are so delighted to hear that our Customer Service Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Aaiasa
I love playing pickleball in…
I love playing pickleball in Walthamstow Leisure Centre.The place is very spacious and convenient. Staffs are approacble too.
8 maart 2026
Review zonder uitnodiging
Antwoord van Better - Walthamstow Leisure Centre
Hi Mariz
Thank you for your review.
It is great to see that you are enjoying the Pickleball sessions at Walthamstow Leisure Centre and that you have had the opportunity to meet the centre staff!
We hope you continue to enjoy your experience with us, using all the other facilities available!
Kind Regards
Amir
Phone service is a loop
Phone service is a loop. Can’t get hold of anyone.
I see your reply. Do you not have a phone number where I can speak with someone? As that is my issue.
23 februari 2026
Review zonder uitnodiging
Antwoord van Better - Walthamstow Leisure Centre
Hi Calvin,
Thank you for sharing your feedback. We are truly sorry to hear that you are experiencing difficulties contacting us.
We have a dedicated customer service team ready to assist you in resolving this matter. Please feel free to email us directly at customerservices@gll.org and our team will be happy to help, with the goal of turning your experience into a positive one.
We look forward to assisting you.
Kind regards,
Hazal
Update:
The phone number for Walthamstow Leisure Centre is: 020 8520 7464
Please note; this number will take you through to our Customer Service team, not the centre.
We hope that helps!
Very happy with my daughter’s first…
Very happy with my daughter’s first Gymnastics class (3-4 years). Can’t wait for next one. She loved it and very excited for her next class already.
17 februari 2026
Antwoord van Better - Walthamstow Leisure Centre
Hi
Thank you for your review.
We are delighted to see that your daughter enjoyed her first gymnastics lesson, and it is great to know she is ready for the next class!
We hope she gains the skills and confidence she seeks!
Kind Regards
Amir
gymnastics party
Had my daughter’s gymnastics party here and everyone has commented on how great the party was! The staff were really helpful (especially as we had a little issue with our food delivery) and kept all the children engaged and entertained!
17 januari 2026
Review zonder uitnodiging
Antwoord van Better - Walthamstow Leisure Centre
Hi Kiran
Thank you for your review.
It is great to know that your daughter and her guests enjoyed the party at Walthamstow Leisure Centre and that the staff were on hand to assist!
We will pass your feedback on to the centre and hope to see you for another party soon!
Kind Regards
Amir
My kids loved their gymnastics classes
My kids have really enjoyed their gymnastics classes at the Walthamstow Leisure Centre. Great coaches and facility. They're older and moving onto new things, but it's been such a great experience for them. Highly recommend.
14 december 2025
Review zonder uitnodiging
Antwoord van Better - Walthamstow Leisure Centre
Hi Lynn,
Thank you for your lovely review!
We’re so pleased to hear that your children have enjoyed their gymnastics classes at Walthamstow Leisure Centre.
It’s wonderful to know they had such a great experience with the coaches and facilities.
We'd like to wish the best on their new journey!
Warm Regards,
Kaisha
Always get motivation and instructor’s are so helpful and understanding and make u feel better after a good workout
Absolutely enjoy coming to the gym and also attending classes. The atmosphere is great and everyone is so friendly and stuff are so helpful
4 december 2025
Review zonder uitnodiging
Antwoord van Better - Walthamstow Leisure Centre
Thank you so much for sharing your great experience with us, Naila!
We are very happy to hear you enjoy your visits at Walthamstow Leisure Centre
Kind Regards
Save our Saturday Morning Yoga
I actually loved the yoga class today. I had a great experience. Shout out to the instructor Sanam.
It was my first time of attending the newly introduced Saturday morning yoga session.
My discontent today is that the class will be cancelled after 24th October due to low numbers.
This is very sad as its the only Saturday yoga session that the centre runs. Its particularly great for people like me who works full time Monday to Friday.
I have arthritis in both knees and having the opportunity to attend a Saturday class is vital to help support my mobility.
I want to appeal to management to keep the class going. The numbers will increase as more people find out about it. They need to publicise it and give it time. Not just two months and then shutting it down.
Management seems to be putting profits above the community they serve. This is supposed to be a charitable organisation.
18 oktober 2025
Review zonder uitnodiging
Antwoord van Better - Walthamstow Leisure Centre
Hi Louise,
Thanks for your review.
We are sorry to hear that your session was cancelled, but we're happy to hear that you're enjoying your Yoga sessions!
We understand how frustrating this can be and appreciate you providing us with this feedback.
Whilst we do empathise that cancellations can be disappointing we try our best to ensure we minimise disruption wherever possible.
We'll pass your comments to the Centre, so they're aware of your concerns!
Thank you again for your feedback.
Warm Regards
Kaisha
gymnastics teachers is professional and…
gymnastics teachers is professional and explained helping for every child !
15 oktober 2025
Antwoord van Better - Walthamstow Leisure Centre
Hi Olivia,
Thanks for your review.
We are so pleased to hear that the staff at Walthamstow Leisure Centre have been so supportive!
We hope you continue to enjoy our Gymnastics program!
Warm Regards
Kaisha
I felt good and comfortable.
23 augustus 2025
Antwoord van Better - Walthamstow Leisure Centre
Hi Violeta,
Thank you for your kind words!
We're so glad to hear that you felt good and comfortable during your visit. Your comfort is very important to us, and we look forward to welcoming you back again soon!
Kind regards,
Charmaine
Fantastic swimming teachers!
12 juli 2025
Antwoord van Better - Walthamstow Leisure Centre
Good Evening Monika,
I hope this message finds you well!
I wanted to express my heartfelt gratitude for your kind words. It truly brightened our day!
We are thrilled to learn that you had such a wonderful experience with our swimming instructors at the Walthamstow Leisure Centre. They are dedicated professionals who are passionate about helping our swimmers improve their skills and confidence in the water. Your enthusiastic feedback means a lot to us, and we can’t wait to see you achieve even greater heights in your swimming journey!
Looking forward to your next visit!
Warm regards,
Charmaine
Antwoord van Better - Walthamstow Leisure Centre
Hi Nertila
Thank you for your review.
It is great to see you are enjoying the swimming lessons at the Walthamstow Leisure Centre, and the staff are creating a nice atmosphere for all members and attendees.
We hope you attain the skills and confidence you wish, and thank you for choosing Better!
Kind Regards
Amir
Antwoord van Better - Walthamstow Leisure Centre
Hi Sheikh
Thank you for your review.
It is great to see you have had the opportunity to meet the centre staff at the Walthamstow Leisure Centre and you are happy with the facilities available!
We hope you continue to enjoy your time with us, and thank you for choosing Better.
Kind Regards
Amir
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