I just wanted to give a shout-out to a very helpful member of staff on the reception desk at West View Leisure Centre today (28th August 2026). Mark made me aware that by making myself a pay as you go... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieWest View, PR1 5EP Preston, GB
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Staff are really welcoming and lots of fitness activities to do, its just a shame that sometimes things are not working in the gym and straps are broken on the rowing machines.
Bedrijf heeft geantwoord
Everything is great and affordable ,,,you have everything under one roof and especially women only timings are best for everyone’s privacy.I love this place
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I've been a member before. All staff are great. Friendly and welcoming. Always helpful. The facilities seem to get good levels of refurb and care It's good to be back in their gyms and pool
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Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
West View, PR1 5EP, Preston, Verenigd Koninkrijk
3,9
Goed
35 reviews
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Antwoord van Better - West View Health Leisure Centre
Good Afternoon Ahmed,
Thank you for taking the time to provide your feedback.
We are thrilled to learn that you are enjoying your membership at the West View Leisure Centre. Our team works hard to create a welcoming environment, so it’s wonderful to know that their efforts have made a positive impression on you.
We are also pleased to hear your comments about the cleanliness and maintenance of the centre. Maintaining a clean and well-organised facility is a top priority for us, and your feedback reinforces that we are meeting those standards.
Thank you once again for your kind words. We look forward to seeing you at the centre soon!
Kind regards,
Charmaine
Rude Staff
I recently bought a membership, and I was really happy as I got to go gym AND swimming. But the issue here is, I could swim full length perfectly but the woman and staff members said I couldn't even though my friends saw the entire thing. They said im not allowed the deep end, so i asked them to test me. They declined, and the woman working as the lifeguard muttered the inappropriate word 'b*tch' and got moody with me. I am not this kind of person to make reviews, but i believe i needed to with this incident.
15 december 2024
Review zonder uitnodiging
Antwoord van Better - West View Health Leisure Centre
Hi Dezwan
Thank you for your review.
We are very sorry to hear about your recent experience at the West View Health Leisure Centre.
A private request has been sent to you through Trust pilot, please complete this at your earliest convenience if you wish to proceed with a complaint.
We will be happy to assist in resolving this for you.
Kind Regards
Amir
First timer
Spoke to John on arrival explained everything and answered my questions thanks
5 november 2024
Antwoord van Better - West View Health Leisure Centre
Good Evening Richard,
I hope this message finds you well. Thank you very much for taking the time to share your feedback regarding your experience with us. We truly value your input and appreciate your thoughtful review.
We are thrilled to know that you are enjoying your membership at the West View Leisure Centre. It’s wonderful to hear that our facilities and services are meeting your expectations. Additionally, we are pleased to hear that John was able to assist you with your membership inquiries effectively. His dedication to providing excellent customer service is something we take pride in, and it’s gratifying to know that he was able to address your concerns to your satisfaction.
If you have any further thoughts or suggestions, please don’t hesitate to reach out. We are always here to help and are committed to enhancing your experience with us.
Best regards,
Charmaine
Antwoord van Better - West View Health Leisure Centre
Hi Idk
Thank you for your review.
It's wonderful to know that you've had the opportunity to meet and converse with the friendly staff at our West View Health Leisure Centre. Should you have any questions or queries, please do not hesitate to reach out.
We hope you continue to enjoy your time with Better.
Kind Regards
Amir
Antwoord van Better - West View Health Leisure Centre
Hi Joanne
Thank you for your review
It's great to hear that you're enjoying your time at our West View Health Leisure Centre and have had the opportunity to speak with our staff.
We are pleased to see you find the App easy to use and hope to see lots of bookings being made!
Kind Regards
Amir
Antwoord van Better - West View Health Leisure Centre
Hi Tracey
Thank you for your review.
We are very happy to see our West View Health Leisure Centre is the best gym you have been to and you have had the chance to meet the staff.
We hope you continue to enjoy your time at our centre and with Better.
Regards
Amir
Cold water no swimming pool for small…
Cold water no swimming pool for small kids. On reception i ask for lock they said i can take my clothing with me. I asked to get my money back becouse i go only once time and i payed 41 pound and i was no happy with this swimming pool.
4 april 2024
Antwoord van Better - West View Health Leisure Centre
Hi
Thank you for taking the time to tell us about your experience.
We are sorry to hear you did not enjoy your visit to our centre.
If you would like to discuss your membership or your visit further, please email customerservices@gll.org and we will be happy to assist.
Kind Regards
Amir
Antwoord van Better - West View Health Leisure Centre
Good Evening Rebecca,
Thank you for your review.
We are delighted to hear that you have received excellent service from the amazing team at the West View Leisure Centre. We hope you can continue to enjoy your membership at this centre and the brilliant activities they have available for all ages and abilities.
Warm regards,
Charmaine
Owe me a refund filled out form rang…
Owe me a refund filled out form rang them emailed them no one helping worst customer service ever
5 februari 2024
Review zonder uitnodiging
Antwoord van Better - West View Health Leisure Centre
Hi
Thank you for leaving us a review.
Please allow 14 days from receiving your refund number for our Refund Team to contact you.
If you wish to email customerservices@gll.org with the refund number, we will be happy to look into it.
Regards
Amir
Not set up for customers
Shockingly bad, infuriating barriers to contacting my local centre direct. Circular, exasperating numbered options on the telephone menu. Designed to avoid customer contact rather than be of service to the customer. Faceless. No community orientation.
14 november 2023
Review zonder uitnodiging
Antwoord van Better - West View Health Leisure Centre
Good Evening Anthony,
Thank you for your review.
I am very sorry that you are unable to contact our leisure facilities via telephone. If you wish to speak to staff directly at the leisure centre you would need to either pop into the centre or email them. This is so our staff are able to assist customers directly on the shop floor without any other distractions.
I will pass on your feedback for the attention of our management team.
Kind regards,
Charmaine
Highly recommended
Friendly welcoming staff
Excellent equipment
Love the woman's only gym
11 oktober 2023
Antwoord van Better - West View Health Leisure Centre
Good Afternoon
Thank you for taking the time to leave a review.
We are very happy to see you are enjoying our centre and all it has to offer.
We hope you continue to enjoy your time alongside the friendly team.
Kind Regards
Amir
Women only gym
Women only gym
Women only yoga classes
Women only steam sauna rooms swimming
Women only swimming lessons
Good equipment and good work out
Very helpful staff
3 september 2023
Antwoord van Better - West View Health Leisure Centre
Good Morning Maria,
Thank you for your review.
I am very happy to hear that you are enjoying the many great female only activities we have on offer at the West View Health Centre in Preston. We hope you can continue to enjoy your membership and all these activities on offer at this centre.
I will pass on your lovely feedback for their attention.
Hope this helps.
Kind regards,
Charmaine
Do not get a membership here
Do not get a membership here! Rubbish opening hours on a weekend for what you pay for and the sauna & steam room are barely open on a Saturday. There used to be a weight room downstairs which they have now closed. You are now left with a small overcrowded gym area, what a waste of space. This is a joke! Much better gyms elsewhere. This place was well maintained before Better took over. Update: they've made the already small gym even smaller by adding a female only area LMAO
22 juli 2023
Review zonder uitnodiging
Antwoord van Better - West View Health Leisure Centre
Hi Tim,
Thank you for your review. Sorry to hear you are unhappy with our facilities.
We have sent you a 'Find Reviewer' message, so we can look into this further for you.
Kind regards
Steve
Most of the machines in the gym are out…
Most of the machines in the gym are out of order! Why does the pool open at 6.30am one day and closed the next? The pool times are so weird it was better when it was west view measure centre. This place has gone down hill loads!
5 juli 2023
Antwoord van Better - West View Health Leisure Centre
Good Afternoon Paul,
Thank you for your review.
I am very sorry to hear that many of the machines are out of order at the West View leisure centre. The repair of equipment at the centre is handled by the operations manager so I will forward your comments for their attention so this issue can be looked into and resolved. The pool timetable will differ depending on swimming lessons and private bookings but we try our best to cause as little disruption as possible, so please accept our sincere apologies for the inconvenience caused during this time.
Kind regards,
Charmaine
The gym is very very outdated
The gym is very very outdated, needs updating as there are better gyms close by but the pool is ok
28 juni 2023
Antwoord van Better - West View Health Leisure Centre
Hi Jo,
Thank you for your feedback.
I will pass your comments onto the centre.
Warm Regards
Hazal
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