I use the gym twice a week to help with my mild asthma condition. I am not a gym bunny, but after two years, it has become a very social part of my life. It not only helps with the asthma but also hel... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieAudlett Drive, OX14 3PJ Abingdon, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The staff and the gym members are amazing except one personal trainer who leads the strengthing core class over the weekend
Bedrijf heeft geantwoord
Long opening times, great range of different swimming sessions. Reception area recently refurbished but lots of other areas are tired, run down and dirty, e.g. outdoor tennis courts are covered in mos... Toon meer
Bedrijf heeft geantwoord
Thumbs up to online customer service at HQ but a definite thumbs down for local centre (White Horse Leisure & Tennis). No notification cancelled class despite them apparently having ample notice & bei... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Audlett Drive, OX14 3PJ, Abingdon, Verenigd Koninkrijk
4,0
Goed
88 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The staff and the gym members are…
The staff and the gym members are amazing except one personal trainer who leads the strengthing core class over the weekend
14 oktober 2026
Antwoord van Better - White Horse Leisure and Tennis Centre
Hi James,
Thank you for taking the time to share your review.
We're pleased to hear that you've had positive experiences, and that they have helped create a welcoming atmosphere.
We're sorry to learn that one aspect of your experience has not met your expectations.
We take all feedback seriously and would appreciate the opportunity to understand your concerns in more detail.
Please feel free to contact the centre directly so we can look into this further.
Warm Regards,
Azaria
I use the gym twice a week to help with…
I use the gym twice a week to help with my mild asthma condition. I am not a gym bunny, but after two years, it has become a very social part of my life. It not only helps with the asthma but also helps me to maintain, which is all I require at 73 yrs. I find the brightness and convivial atmosphere in the cafeteria also very pleasent, and sometimes meet ex colleagues there for a coffee. Friendly staff, particularly Rupert. Good facilities all round. Its great to see NHS staff helping those recovering from health conditions. The centre has become a hobby!
26 september 2026
Antwoord van Better - White Horse Leisure and Tennis Centre
Hi Jim,
Thank you for taking the time to share such lovely feedback.
We’re delighted to hear that your visits have become such a positive and social part of your routine, and that you enjoy both the gym and the welcoming atmosphere in the café. It’s especially wonderful to hear your kind words about Rupert and the team.
We’re so pleased the centre has become a place you enjoy spending time, and we look forward to welcoming you back again soon.
Kind regards,
Suheera
Antwoord van Better - White Horse Leisure and Tennis Centre
Hi Marie
Thank you for your review.
We are very pleased to hear that you've enjoyed our classes and found our staff friendly and welcoming at White Horse Leisure and Tennis Centre!
We also appreciate your feedback regarding booking classes, and please note that fitness classes are available to book 6 days in advance.
Kind Regards
Amir
Great teacher and session for our 2…
Great teacher and session for our 2 year old's swim lesson.
However, the area around the pool is pretty dirty. Giant hairballs lurking around the drains. Signs saying no outdoor footwear but no one is enforcing it.
31 augustus 2026
Antwoord van Better - White Horse Leisure and Tennis Centre
Hi Jason,
Thank you for your feedback.
We’re really pleased to hear your little one enjoyed their swim lesson and that you were happy with the teacher.
We’re sorry to hear about the cleanliness around the pool area.
We understand how off-putting this can be, and we’ll make sure your comments are shared with the team so the area can be given the attention it needs.
We hope to welcome you and your little one back again soon!
Warm regards,
Azaria
Nice environment
Gym was very well equipped, clean and a pleasant environment. Staff very helpful. I do think better should offer family gym membership options or more affordable options for families.
22 augustus 2026
Antwoord van Better - White Horse Leisure and Tennis Centre
Hi Gma
Thank you for your review.
We are very pleased to hear that you found the gym atWhite Horse Leisure and Tennis Centre well-equipped, clean, and a pleasant environment, and that our team were helpful during your visit.
We also appreciate your suggestion regarding family memberships and more affordable options for families, and we will be sure to pass this on.
Kind Regards
Amir
Staff on reception were extremely…
Staff on reception were extremely helpful, I was looking to join and they explained the different options very clear.
14 augustus 2026
Antwoord van Better - White Horse Leisure and Tennis Centre
Hi Tina,
Thank you for your fantastic review.
We're delighted to hear that our reception team at White Horse Leisure and Tennis Centre made such a positive impression. It's great to know that they were helpful and took the time to explain the different membership options clearly, helping you feel informed and confident about joining.
We really appreciate you taking the time to share your experience and your kind feedback with us. We hope to welcome you back again soon.
Warm Regards,
Hazal
White Horse Leisure Centre, Oxfordshire
I have reviewed the local centre on their website and to be honest, there is little more I can add to that - I have had an extremely positive experience with the staff I have encountered - all have been very kind, understanding and welcoming.
The facilities are dated but very useable and given the amount of people who use the centre, there will be wear and tear but nothing that would put me off using it.
I am hoping to try some of the other activities over the next few weeks but I hear they are very popular so I will be getting set up to be ready to book as soon as the slots are released! This is a good sign as shows they are popular and others would only fight for the spaces if they enjoyed them.
18 augustus 2026
Antwoord van Better - White Horse Leisure and Tennis Centre
Hi there,
Thank you for taking the time to share such positive feedback about your experience at White Horse Leisure and Tennis Centre.
We're delighted to hear that you've had such a welcoming experience with our staff and that their kindness, understanding, and support have made such a positive impression. It's also great to know that, despite some signs of wear and tear, you have found the facilities to be well maintained and fully usable.
We're pleased to hear that you're looking forward to trying some of the other activities on offer. The popularity of our sessions is a real testament to the enjoyment our customers get from them, and we hope you're able to book onto the activities you'd like to try soon.
Thank you again for your kind comments and for choosing White Horse Leisure and Tennis Centre.
Warm Regards,
Hazal
First impression of gym
Gym is good, training equipment is of high quality.
It would be nice if long foam roll and long floor mats could be renewed as they look pretty old, tear and wear condition.
Thank you!
11 augustus 2026
Antwoord van Better - White Horse Leisure and Tennis Centre
Hi Evgeniia,
Thank you for taking the time to share your feedback about White Horse Leisure and Tennis Centre.
We are pleased to hear that you are enjoying the gym and that you are happy with the quality of the training equipment available.
We also appreciate your suggestion regarding the long foam rollers and floor mats. We understand the importance of keeping equipment in good condition, and your comments about wear and tear have been noted and will be shared with the relevant team for review.
Thank you again for your feedback.
Warm Regards,
Hazal
Poppy is very helpful
Poppy is very helpful, caring and professional, explained everything simply and created a perfect exercise program for me
22 juli 2026
Antwoord van Better - White Horse Leisure and Tennis Centre
Hi Chris,
Thank you for your wonderful review!
We're so happy to hear how helpful, caring and professional Poppy has been, particularly with creating a perfect exercise program for you.
We're thrilled that she's catered to your needs, and will be sure to pass on your kind words.
We can't wait to continue to support you on your fitness journey!
Warm Regards,
Kaisha
Joined recently - great experience
Joined recently. Booked fitness classes easily through app. Used the self-service check-in which was really easy. I didn't hold my phone close enough to the QR code and the lovely receptionist helped me - she was very kind despite my idiocy. Classes were fab and exactly what I was looking for.
15 juli 2026
Antwoord van Better - White Horse Leisure and Tennis Centre
Hi Roo,
Thank you for your wonderful feedback and for recently joining us.
We're delighted to hear that you've found the app easy to use for booking classes and that the self-service check-in process worked well for you. It's especially lovely to hear that our receptionist was able to help you so kindly and make you feel welcome.
We're also pleased that the fitness classes were exactly what you were looking for and that you've had such a positive start to your membership. We hope you continue to enjoy everything the centre has to offer.
Warm Regards,
Hazal
Sadly the food options at the cafe are…
Sadly the food options at the cafe are not very healthy, the majority is processed. It would be wonderful to have more simple whole foods on the menu for all age groups. Thank you. Cafe staff are always lovely though.
13 juli 2026
Antwoord van Better - White Horse Leisure and Tennis Centre
Hi Harriet,
Thank you for taking the time to share your feedback.
We’re sorry to hear that the café offerings didn’t meet your expectations on this occasion. We understand how important it is to have a range of healthier, balanced options available, especially for families and customers looking for simple, whole food choices. Your suggestion is really valuable, and we will ensure it is shared with the relevant team for consideration as menus are reviewed.
We’re very pleased to hear your kind comments about the café staff, and we’ll be sure to pass this on to them as they will really appreciate it.
Thank you again for your thoughtful feedback.
Warm Regards,
Hazal
Antwoord van Better - White Horse Leisure and Tennis Centre
Hi Ian,
Thank you for your lovely review!
We’re so pleased to hear that you’re enjoying our facilities and finding our team friendly and welcoming.
It’s great to know that the app is easy to use as well.
We can't wait to see you again soon!
Warm Regards,
Kaisha
Great experience
Ample parking, particularly disabled. Nice friendly staff and atmosphere. Pool and other facilities are first class
22 juni 2026
Antwoord van Better - White Horse Leisure and Tennis Centre
Hi Peter,
Thank you for your wonderful feedback. We’re really pleased to hear you’re enjoying the centre and that the parking, facilities and overall atmosphere have made your visits a positive experience.
It’s especially great to know our team have made you feel welcome with their friendly approach.
We truly appreciate your kind words and look forward to welcoming you back again soon.
Warm regards,
Hazal
Poor Hygiene
I have now complained about the state of cleanliness again.
I use only the pool and the steam room. The steam room is dirty and the drains are not cleaned out sufficiently.
This complaint has already been formerly checked by the Vale of White Horse. They seemed to think that the place is satisfactory.
I have since been told the gentlemans' toilets in the gym are dirty. The floor of the changing area today smelt of urine. There is no indication when these areas are cleaned.
One comment from a staff member said "the steam room is cleaned on a Monday!" Today was Monday and there was no evidence of this.
30 maart 2026
Review zonder uitnodiging
Antwoord van Better - White Horse Leisure and Tennis Centre
Hi Helen,
Thank you for sharing your feedback. We are truly sorry to hear of your experience at White Horse Leisure and Tennis Centre.
We have passed on your feedback to the centre so they can look at improving.
Kind regards,
Hazal
Clean, spacious and friendly
The staff were so very helpful and friendly. Very professional from the moment I walked in to when I left the car park. I asked for a tour (no booking) I was shown around and told about what is on offer. The whole centre feels spacious and is very clean and bright. I had a coffee and a croissant at the cafe which was, again, lovely. I cannot fault it. The customers were very friendly in the gym too, considerate of others. The staff were honestly so lovely, so approachable and ready to help. Would recommend to anyone!
18 februari 2026
Review zonder uitnodiging
Antwoord van Better - White Horse Leisure and Tennis Centre
Thank you very much to share your experience with us, Sarah,
We are very happy to hear you are enjoying your visits, and you appreciate our staff's efforts to delivery great customer services.
Kind Regards
SHOWERS 🚿
The showers are in need of arrention, some are not working and due to a lot of scale around heads water not flowing properly on some
18 februari 2026
Antwoord van Better - White Horse Leisure and Tennis Centre
Hi Jenny,
Thank you for sharing your feedback!
We're more than happy to look into the issues you've raised regarding our showers.
We'll be passing your feedback to our wider team for further review.
Please note that we really appreciate your feedback, as this will help us to make improvements.
Thank you again for raising this with us!
Warm Regards,
Kaisha
Like the price and new equipment in the…
Like the price and new equipment in the gym.
Dislike, that it keeps saying I need to pay to book myself in. Then regularly can’t even get in as fully booked. So getting disappointed.
The pool showers are poor, dirty have black mould on tiles.
Looking forward to not having booking in problems.
13 februari 2026
Antwoord van Better - White Horse Leisure and Tennis Centre
Hi,
Thank you for sharing your feedback!
We’re really pleased to hear that you’re enjoying the price and the new gym facilities at our White Horse Leisure and Tennis Centre, and that these improvements are making a positive difference.
We’re deeply saddened to hear about the frustration caused by the booking issues you’ve experienced via the Better App.
The App should give you the option to pay using your saved card details.
For security purposes, it may prompt you to re-enter information such as your CVC or postcode to confirm the payment details are still valid.
We’re also concerned to hear about the condition of the pool showers, and we're more than happy to pass on your feedback regarding the cleanliness of our facilities to the wider team.
Warm Regards,
Kaisha
good facilities
good facilities, a lot of variety, kind and helpful workers.
11 februari 2026
Review zonder uitnodiging
Antwoord van Better - White Horse Leisure and Tennis Centre
Hello Jason,
Thank you for your 5-Star review.
We are delighted to know that you are enjoying the facilities at The White Horse Leisure and Tennis centre, and that you found our staff to be very helpful.
We look forward to seeing you again soon.
Kind regards
Antwoord van Better - White Horse Leisure and Tennis Centre
Hi Mark
Thank you for your review.
We are sorry to see that you are having trouble using the Better App.
If you need assistance, please contact our Customer Service Team.
We will be happy to help!
Kind Regards
Amir
The White Horse Leisure Centre is fantastic for families
The White Horse Leisure Centre has improved so much over the last 8 years, after receiving funding. The staff and facilities are fantastic and I decided to take up a membership again.
4 februari 2026
Antwoord van Better - White Horse Leisure and Tennis Centre
Hi Yolande
Thank you for your review.
We are very pleased to see that you are happy with the improved facilities at White Horse Leisure and Tennis Centre, and we welcome you back!
Kind Regards
Amir
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.