My first time joining Better. Or a gym 🙂Recommendations from my Doctor. Rebecca was very informative at my induction and has continued to support me on my weekly activities. Rebecca is friendly and h... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieKathryn Avenue, TO32 9AF Monks Cross, GB
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Lees wat reviewers zeggen
I have been recommended to Better through the Leveson Centre to get fit again after various health issues. I attended the I can move which was great and had the gym induction with Josh last week who i... Toon meer
Bedrijf heeft geantwoord
Emails for spaces on fully booked activities are not effective for most. Texts would be a good addition Some activities are booked but not attended and not cancelled.There needs to be some monitor... Toon meer
Bedrijf heeft geantwoord
Great swimming facilities which I regularly use. However, somewhat mixed messaging for a centre which is all about promoting good health, with all the fatty, sugary, unhealthy snacks on offer at the c... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Kathryn Avenue, TO32 9AF, Monks Cross, Verenigd Koninkrijk
4,5
Uitstekend
126 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great GymAll the staff are friendly and helpful
All the staff are friendly and helpful
The classes are excellant
The gym is very well equiped
4 maart 2026
Antwoord van Better - York Stadium Leisure Complex
Hi Jake
Thank you for your email.
It is great to know that you are enjoying your experience at York Stadium Leisure Complex and that you have had the opportunity to meet the centre staff.
We are also pleased to see that the staff have been able to assist and help with your queries, and if you have any further questions, please let us know!
Kind Regards
Amir
Antwoord van Better - York Stadium Leisure Complex
Hi Walid,
Thank you for your review!
We're thrilled that you enjoy using the facilities at our York Stadium Leisure Complex.
We also appreciate your feedback regarding affordability; we'd like to raise the revenue we earn, funds we generate help fund the wide range of facilities, services, and products we provide to our customers.
This includes initiatives such as the GLL Sports and Literary Foundations, the discounted memberships available to various groups, and the ongoing improvements and upgrades we make across our centres to enhance the customer experience.
Thank you again for sharing your feedback!
Warm Regards,
Kaisha
Good centre but website/app difficult…
Good centre but website/app difficult to manage and get information from. I've not been able to book anything for nearly a week due to small print rules that actually should be made clear when booking.
14 februari 2026
Antwoord van Better - York Stadium Leisure Complex
Hi,
Thank you for sharing your feedback!
We’re glad to hear you enjoy attending our York Stadium Leisure Complex.
However, we're saddened to hear about the frustration caused when using our website and app.
We understand that you had a penalty fee on your account due to a late cancellation you'd made for a recent booking.
Please note that we highlight our booking cancellation policy in your booking confirmation email, so customers are aware of this.
However, we're always happy to review this for mitigating circumstances.
On this occasion, we've removed this from your account as a Goodwill Gesture, so you can continue to make bookings.
Thank you again for your feedback!
Warm Regards,
Kaisha
Antwoord van Better - York Stadium Leisure Complex
Hi R
Thank you for your review.
Welcome to York Stadium Leisure Complex!
We are very pleased to see that you are enjoying your experience and that the staff are creating a welcoming atmosphere!
We hope your experience continues.
Kind Regards
Amir
Simply not interested in the members
Simply not interested in the members. Don't listen to suggestions and management sit in their office upstairs.
Poor receptionists have to deal with everything.
Apparently head office control everything.... The HO is in Belfast!
So not really a ' community stadium'
2 januari 2026
Antwoord van Better - York Stadium Leisure Complex
Hello Lorriane,
Thank you for your comments and feedback.
We are sorry to learn that your experience at The York Stadium did not meet your expectations.
Kind regards
Antwoord van Better - York Stadium Leisure Complex
Hi Gary,
Thank you for your kind words!
We're thrilled to hear that Sophia and Erin have been so fantastic.
Warm Regards,
Kaisha
It was nice 👌 to get to know that you have been there
It was nice 👌 to get to see the kids in by the time I went out to the pub with the kids to the garden with us in by the garden and Louis is going back home to get to the house in by the other side to get to get the car
28 november 2025
Antwoord van Better - York Stadium Leisure Complex
Hello Farid,
Thank you very much for your comments and feedback,
Kind Regards
Ineffective monitoring and notification of vacant spaces
Emails for spaces on fully booked activities are not effective for most.
Texts would be a good addition
Some activities are booked but not attended and not cancelled.There needs to be some monitoring and some discouragement for members not to do this.
Too many changing rooms at Yearsley are occupied by people leaving clothes in them while they swim forcing disabled persons to walk further to find usable one
24 november 2025
Antwoord van Better - York Stadium Leisure Complex
Thank you for your feedback, Diane.
We appreciate your suggestions as they will help us to improve.
Kind Regards
Happy with everything
Tho pool temperature is fine. The tuition of the fitness classes are great. The only thing that lets you down is the fact that when a class of 30 women leave the pool, there are insufficient showers to cope with them all. Waiting is not a problem but when you’re wet and waiting it’s very unpleasant. Also, I’ve noticed that the water in the showers nearest the pool entrance have recent started to turn cold while in use. Is this a fault or a ruse to get us out early? However, overall, I’m pleased with everything. The staff are very pleasant, polite and friendly
21 november 2025
Antwoord van Better - York Stadium Leisure Complex
Hello Eileen,
Thank you for your comments and feedback.
Kind Regards
Antwoord van Better - York Stadium Leisure Complex
Hi Miss A
Thank you for your review.
We are very pleased to see that you are enjoying your experience at York Stadium Leisure Complex and that you have had the opportunity to meet the centre staff!
We hope your experience continues, and thank you for choosing Better.
Kind Regards
Referral from doctor
I was referred by my doctor with better York stadium Healthwise programme. I have now been attending for just over 2 years with. Knee problem. I am managing to maintain an operation free existence due to my fitness and therapy for my knee been in place. I go swimming 3 times a week where possible.
21 november 2025
Antwoord van Better - York Stadium Leisure Complex
Hi Karon,
Thank you for sharing your experience with us!
It’s fantastic to hear that the Healthwise Team at York Stadium Leisure Complex have supported you over the past two years.
We’re so glad that the fitness and knee therapy in place have helped you stay active and avoid surgery.
Warm Regards,
Kaisha
Always Better.
Absolutely fantastic place,the help & encouragement from Josh & the team is incredible,
They are very understanding & empathetic especially to a person who is struggling.
6 november 2025
Antwoord van Better - York Stadium Leisure Complex
Hi Famous
Thank you for your review.
We are very pleased to hear that the team at York Stadium Leisure Complex is delivering exceptional service and creating a wonderful atmosphere for you during your visits to the centre.
We will pass your feedback on to the staff to review, and we hope you continue to enjoy your experience with us.
Kind Rgeards
Amir
Antwoord van Better - York Stadium Leisure Complex
Hi Marilyn
Thank you for your review.
We are very pleased to see that you have had the opportunity to meet the friendly staff at York Stadium Leisure Complex, and we also hope you enjoy using the facilities!
Kind Regards
Amir
Highly recommend, the best one
Very clean, well maintained gym and swimming pool. Really appreciate how lovely the health coaches are and a lot of friendly and helpful patrons too.
20 oktober 2025
Antwoord van Better - York Stadium Leisure Complex
Hi Daya,
Thanks for your review.
We are so happy to hear that you are enjoying York Stadium Leisure Complex!
Warm Regards
Hazal
No problems, very good!
No problems or issues, good gym, good showers now too, very happy to have rejoined now my life allows!
14 oktober 2025
Antwoord van Better - York Stadium Leisure Complex
Hi Matt
Thank you for your review.
We are pleased to see that you are happy with the new improvements at York Stadium Leisure Complex, and we welcome you back to Better!
Kind Regards
Amir
Antwoord van Better - York Stadium Leisure Complex
Hi Ms Yerrel
Thank you for your review.
We are very pleased to see that you have had the opportunity to meet the centre staff, and that they are taking care of the facilities!
We hope you continue to enjoy your experience, and thank you for choosing Better!
Kind Regards
Amir
Swimming lessons
Lovely staff. Swimming instructor put my daughter at ease. Daughter had a great swimming lesson and she is looking forward to next week already. Thank you.
23 september 2025
Antwoord van Better - York Stadium Leisure Complex
Hello,
Thank you for your valuable comments and feedback.
We are pleased to learn that you are finding enjoyment in your swimming lessons at York Stadium.
I will ensure that your remarks are communicated to the swimming instructor at the center.
Kind Regards.
staff always helpful
17 september 2025
Antwoord van Better - York Stadium Leisure Complex
Hello Sharon,
Thank you for your fantastic review!
We are so delighted to hear that our Customer Service Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Aaiasa
A very friendly space.
Have found all aspects of Better very friendly and helpful. Especially for someone who is a total novice to a leisure centre. The Healthwise programme is a great way to start doing exercise for health.
17 september 2025
Antwoord van Better - York Stadium Leisure Complex
Hi RJT
Thank you for your review.
We are glad to hear that you're enjoying the facilities at the York Stadium Leisure Complex and have had the chance to meet our staff.
We hope you achieve your health and fitness goals through the Healthwise scheme and have a fulfilling journey with us.
Kind Regards
Amir
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