Changing my review from 1 star (coz delivery was delayed -- took 17 days even though site claims 4-5 days) to 4 because the product is fantastic. Was packed well and reached in perfect condition. The... Toon meer
Bedrijf heeft geantwoord
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I cannot say anything about the frame, as i simply did not ge it. Company do not take Any responsibility for it's shipping services, even if you pay more. There response is" well, we shipped it, rest... Toon meer
Bedrijf heeft geantwoord
The items I purchased were supposed to be delivered in 2 - 6 working days. Shipping cost was comparatively high, but given that the arrival was supposed to be quick, I was ok paying. 10 working days... Toon meer
Bedrijf heeft geantwoord
Product quality good, reasonably priced. Great selection of frames. My items arrived well packaged. The only downfall with my transaction is the length of time taken for delivery as well as only limit... Toon meer
Bedrijf heeft geantwoord
3,1
Gemiddeld
833 reviews
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Do not order from here
Ordered a mirror 6 weeks ago - got an email to say they've lost my order and Ive received no follow up since. Dispicable service.
5 februari 2026
Review zonder uitnodiging
Antwoord van BGASTORE.IE
Thank you for sharing your feedback on Trustpilot. We truly value your input.
We kindly asks you to contact us at info@bgastore.uk to help facilitate and resolve your concern. We hope to improve your experience and would be grateful if you'd consider updating your review once it's resolved. Thank you and have a great day!
Avoid
Two separate orders from this company in late 2025. One box arrived fine with two large frames, but both frames were very wobbly--cannot even carry themselves.
Second box also arrived but one of the frames was broken into two. I left a message to their customer service but they never got back.
1 januari 2026
Review zonder uitnodiging
Antwoord van BGASTORE.IE
Hello,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience — this is certainly not the level of quality or service we aim to provide.
We would really like the opportunity to look into this properly and help resolve the issue. To do so, we kindly ask you to verify and share your order number(s) with us and contact our customer service directly, so we can review what happened with both deliveries and assist you further.
Customer service email: info@bgastore.uk
We regret that you did not receive a response earlier and appreciate you bringing this to our attention.
Thank you.
No solution offered
This is my second review, because nobody from customer service is answering my mails.
I received my customised passepartout a while ago and it arrived damaged and in the wrong size. Order nr. 6137071. Please send me a refund as soon as possible.
Thanks,
Sina
3 februari 2026
Review zonder uitnodiging
Antwoord van BGASTORE.IE
Thank you for sharing your feedback on Trustpilot. We truly value your input.
We kindly asks you to contact us at info@bgastore.uk to help facilitate and resolve your concern. We hope to improve your experience and would be grateful if you'd consider updating your review once it's resolved. Thank you and have a great day!
I ordered a custom frame with a mount…
I ordered a custom frame with a mount as needed quite a large frame and it was perfect! Great quality, the frame is beautiful.
12 december 2025
Soooo disappointed....
So excited to receive delivery of what looked to be the perfect wall mirror, only, for the mirror to be delivered in pieces!! I have emailed bgastore.ie twice providing photographs of the damage, however, only received automated response to initial email!! Customer service extremely poor, actually non existent!! Resigned to the fact I have obviously lost my money on this occasion!! Would not recommend this Company!! Well, having received a response from bgastore.ie to Trust Pilot review have forwarded original email with photos!! Let's see??
20 januari 2026
Review zonder uitnodiging
Antwoord van BGASTORE.IE
Thank you for your feedback on Trustpilot. I am very sorry to hear that the mirror arrived damaged.
Unfortunately, there is no order number included in the Trustpilot review, which means we are unable to contact you directly. We kindly ask you to contact us again at info@bgastore.ie and request to speak with a representative so that we can review the damaged item and resolve this matter as quickly as possible for you.
We apologize for the inconvenience if your previous email has not reached us yet. We truly hope to improve your experience and would greatly appreciate it if you would consider updating your review once the issue has been resolved.
Thank you, and have a great day.
Do not order from this place
Do not order from this place. Ordered frames over a month ago and nothing. Customer service do not reply and it’s a total scam. I want my money back.
Order number 6137088
31 januari 2026
Review zonder uitnodiging
Antwoord van BGASTORE.IE
Hello,
We are very sorry to hear about this, and we sincerely apologize for both the long delay and the lack of response. This is not the service level we aim to provide, and we understand how frustrating it is to be left without an update for so long.
In some cases, delays can happen due to higher-than-usual message volume, but we fully understand that this does not help when you have been waiting for over a month.
Please email us at info@bgastore.ie with your order number and order details so we can locate your order and help you as quickly as possible. You can also share your order number here, and we will look into it.
Thank you for sharing your feedback with us. We hope to have the opportunity to assist you further.
Have a nice day!
Delivery was a month late
Delivery was a month late, customer service NEVER replied to my many emails, just awful. Never again.
18 december 2025
Antwoord van BGASTORE.IE
Thank you for sharing your feedback on Trustpilot. We’re very sorry to hear about your experience and understand how frustrating a delayed delivery and lack of response must be.
We will review and check your previous emails carefully and respond to you directly as soon as possible to clarify what happened and see how we can resolve this. Improving our customers’ experience is very important to us.
Once the matter is resolved, we would be grateful if you would consider updating your review.
Thank you for your patience, and have a great day!
Delayed delivery, broken item, lack of communication with CS
Delayed delivery, lack of communication with the customer service, order arriving broken, after re-sending the new frame there was exactly the same issue with the delivery time and tracking number not updated. When asked for updates, no reply. Very disappointing.
6 december 2025
Antwoord van BGASTORE.IE
Thank you for your feedback on Trustpilot.
We sincerely apologize for the inconvenience caused. Please rest assured that we have already processed a reshipment for your order. There have been some delays and issues with the shipment due to weather conditions across Europe, which have affected safety measures and logistics.
We will continue to monitor your shipment closely and keep assisting you with any updates regarding your inquiry.
We hope to improve your experience and would be grateful if you'd consider updating your review once it's resolved. Thank you and have a great day!
Thank you for your patience, and have a great day.
Second review as bagstore still has not…
Second review as bagstore still has not responded to my many emails despite responding to my review on trust pilot instantly. Parcel which was ordered on 13th December still not arrived. No update from team terrible service. Order no. 6061894. Avoid at all costs
13 december 2025
Antwoord van BGASTORE.IE
Thank you for sharing your feedback on Trustpilot. We truly value your input, and we are very sorry to hear about your experience. We understand how frustrating this situation must be, especially given the delay and the lack of communication.
We have reviewed your case and can confirm that we have responded to your previous emails. Please accept our sincere apologies for the late response. This is not the level of service we aim to provide.
We are working to improve your experience and address the situation properly. Once everything is resolved, we would be very grateful if you would consider updating your review.
Thank you for your understanding, and have a great day!
Antwoord van BGASTORE.IE
Thank you for sharing your feedback on Trustpilot. We truly value your input and are sincerely sorry for the inconvenience.
To help us assist you and resolve the issue as quickly as possible, we kindly ask you to contact us at info@bgastore.ie
. We will of course do our best to improve your experience.
Once the matter is resolved, we would really appreciate it if you would consider updating your review.
Thank you for your understanding.
Have a nice day!
Did not receive goods
Did not receive goods. Nothing from customer service. Almost two months later now... I think my money is just gone.
21 november 2025
Antwoord van BGASTORE.IE
Thank you for your feedback on Trustpilot. I’m sorry to hear that you have not yet received your package.
There was a delay due to snowstorms in some parts of Europe. However, I have checked the shipment and can see that the package is currently in Ireland.
We will follow up with the courier and send you an email with updates to help resolve this matter as quickly as possible.
We hope to resolve your concern soon.
Thank you, and have a great day!
Frame hasn’t arrived
Frame hasn’t arrived, ordered in November so way overdue now! Sent them an email a week ago and they haven’t even bothered responding! Avoid!
10 januari 2026
Review zonder uitnodiging
Antwoord van BGASTORE.IE
Hello,
We’re very sorry to hear about your experience. This is truly unfortunate and not in line with our quality standards, especially given how long you’ve been waiting for your order.
We’d really like the chance to look into this properly and help resolve the issue. Please email us at info@bgastore.ie
with your order number and details, and we will investigate what has happened and assist you as quickly as possible.
We apologise for the delay and for the lack of response you experienced. Thank you for bringing this to our attention.
Have a nice day!
Ordered on November 19th didn't receive…
Ordered on November 19th didn't receive until January 7th. One of the frames I ordered was a strip of cardboard (cardboard frame). Ended up getting what I wanted on Amazon. Happy with the other 3 frames I ordered.
19 november 2025
Antwoord van BGASTORE.IE
Hello,
Thank you for sharing your feedback on Trustpilot.
We truly value your input and appreciate you taking the time to let us know about your experience.
We kindly ask you to contact us at info@bgastore.ie so we can help facilitate and resolve your concern properly.
Our goal is always to improve our service, and we would be grateful if you would consider updating your review once the matter has been resolved.
Thank you for your time, and have a great day!
Sent wrong size frames and no reply to…
Sent wrong size frames and no reply to any emails I’ve sent
28 november 2025
Antwoord van BGASTORE.IE
Hello,
Thank you for your message and for sharing your feedback.
We have checked our records and can see that we have responded to your email previously. We kindly recommend checking your spam or junk mail folder, as our replies may occasionally end up there.
We would be more than happy to help facilitate and resolve your concern as quickly as possible. Our aim is always to improve your experience with us, and we truly value your input.
Once the matter has been resolved, we would be grateful if you would consider updating your review.
Thank you for your understanding, and have a great day!
Arrived shattered
9 januari 2026
Review zonder uitnodiging
Antwoord van BGASTORE.IE
Thank you for sharing your feedback on Trustpilot. We truly value your input.
We kindly asks you to contact us at info@bgastore.uk to help facilitate and resolve your concern. We hope to improve your experience and would be grateful if you'd consider updating your review once it's resolved. Thank you and have a great day!
Antwoord van BGASTORE.IE
Dear Jennifer. Thank you for your review. Our apologies on the delay. As unfortunately the december rush and weather conditions added to a delay in the delivery. We will send you a personal mail with more information on the matter. With kind regards.
Delayed and disappointing
My order was delayed by weeks and customer service when I contacted was very patchy. The quality of the frames when they finally arrived was incredibly low - light, fragile and cheap materials with cheap low quality acrylic instead of glass. Would have gotten better in my local DIY store for far less and with far less trouble.
9 december 2025
Antwoord van BGASTORE.IE
Hello,
We’re very sorry to read about your experience. This is disappointing to hear and not the level of service or product quality we aim to deliver.
Delays of several weeks are of course frustrating, and we sincerely apologize that communication from our side felt inconsistent. That is not acceptable, and we understand how this added to your dissatisfaction.
Regarding the frames, we understand your disappointment with the materials. Some of our frames are designed to be lightweight and are therefore made with acrylic instead of glass, mainly to reduce the risk of breakage during transport. That said, we fully understand that this may not meet everyone’s expectations, and we regret that the product did not feel right for you.
We would really like the opportunity to look into your order and see what we can do to help. Please contact us at info@bgastore.ie with your order number, or reply here with the order number, so we can review your case properly.
Thank you for taking the time to share your feedback. We genuinely appreciate it, as it helps us improve.
Have a nice day!
Customer service was good in terms of…
Customer service was good in terms of responding to queries, but delivery took for ever, the quality of the product was very poor and one product was damaged.
9 december 2025
Antwoord van BGASTORE.IE
Hello,
Thank you for taking the time to share your feedback with us.
We’re glad to hear that you were satisfied with our customer service and how your questions were handled. At the same time, we’re very sorry to learn that the delivery took longer than expected and that the product quality did not meet your expectations, including that one item arrived damaged. This is, of course, unfortunate and not in line with our quality standards.
We can confirm that your case has already been resolved, and we will take your comments seriously and use them to improve both our delivery process and product quality going forward.
Thank you again for your honest review, and we appreciate you bringing this to our attention.
Have a nice day!
Product was great but ordered the 2Dec…
Product was great but ordered the 2 Dec for Christmas and did not arrive until 5th Jan.
8 december 2025
Antwoord van BGASTORE.IE
Thank you for sharing your feedback on Trustpilot. We truly value your input.
We’re glad to hear that you were happy with the product, and we sincerely apologize that the delivery did not arrive in time for Christmas. We have reviewed your order and can confirm the delay, and the shipping cost has now been refunded as a gesture of goodwill.
We hope to improve your experience moving forward and would be grateful if you would consider updating your review now that the matter has been resolved.
Thank you for your understanding, and have a great day!
FRAME SCARBOROUGH ACRYLIC GLASS BLACK 30X40 CM
Order frames on the 10/11/2025 and it’s now the 07/01/2026 & they still have not arrived. Still in Germany going by the tracker. Delivery from Sweden to Ireland should not take this long and the Christmas period is no excuse as I placed my order in early November.
Very poor communication on delivery updates & reasons for delays. I initially contacted the seller a month after the order date only to be told that it had still not left the warehouse. Frames finally arrived on the 15/01/26. The 6 frames came in two boxes that were well packed and protected in the boxes. When I opened the two boxes 2 out of the 6 frames had very poor mitre joints with large gaps. I cannot use these frames and don’t know how they managed to pass any sort of quality control? The only excuse that I can think of is there is no quality control, cause there is no sticker on any of the frames stating that they passed quality control & anybody inspecting my frames should have failed them for this reason.
I have photographs of the poor workmanship it’s just a pity that I can’t upload them to trustpilot for others to see.
7 januari 2026
Antwoord van BGASTORE.IE
Thank you for your feedback on Trustpilot.
We sincerely apologize for the inconvenience caused. I have checked the email you sent us and have already replied to you, as I would like to follow up on the damaged frames you received and help resolve the matter.
We kindly ask you to check your email, where you will find our response requesting a photo showing the two damaged frames side by side. This will allow us to proceed with your case as quickly as possible. We will be forwarding the damaged and defective corners to the manufacturer.
We hope to improve your experience and would appreciate it if you would consider updating your review once the issue has been resolved.
Thank you, and have a great day.
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