Changing my review from 1 star (coz delivery was delayed -- took 17 days even though site claims 4-5 days) to 4 because the product is fantastic. Was packed well and reached in perfect condition. The... Toon meer
Bedrijf heeft geantwoord
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I cannot say anything about the frame, as i simply did not ge it. Company do not take Any responsibility for it's shipping services, even if you pay more. There response is" well, we shipped it, rest... Toon meer
Bedrijf heeft geantwoord
The items I purchased were supposed to be delivered in 2 - 6 working days. Shipping cost was comparatively high, but given that the arrival was supposed to be quick, I was ok paying. 10 working days... Toon meer
Bedrijf heeft geantwoord
Product quality good, reasonably priced. Great selection of frames. My items arrived well packaged. The only downfall with my transaction is the length of time taken for delivery as well as only limit... Toon meer
Bedrijf heeft geantwoord
3,1
Gemiddeld
833 reviews
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Frame size wasn’t accurate and the…
Frame size wasn’t accurate and the parchment needed for the frame was too small very disappointing. Don’t recommended.
22 november 2025
Antwoord van BGASTORE.IE
Thank you for sharing your feedback on Trustpilot. We’re sorry to hear that the frame size and parchment did not meet your expectations.
We truly value your input and would like the opportunity to make this right. Please contact us at info@bgastore.ie
with photos showing the issue so our team can review and resolve it for you.
We hope to improve your experience and would greatly appreciate it if you’d consider updating your review once the matter has been resolved.
Thank you, and have a great day!
Non-existent customer service
My order was due for delivery on 16 December. I have emailed on three occasions seeking information as the tracking information tells me absolutely nothing. I received one response that customer service would respond, usually in 24 hours. That was 4 days ago. I still have no idea what has happened my delivery, but I haven’t received it! I won’t be ordering from this company again.
I am updating my review in view of the response received. You have asked me to contact you directly… I have been contacting you directly since 16 December & you have ignored all my emails bar the first one. For the record, I have emailed you once again, and I await a response .
16 december 2025
Review zonder uitnodiging
Antwoord van BGASTORE.IE
Thank you for letting us know and for updating your review.
We’re sorry for the inconvenience and delay you’ve experienced. We’ll review your email right away and respond accordingly to help resolve the issue as soon as possible.
Thank you for your patience and understanding.
Delivery is outrageously slow in this…
Delivery is outrageously slow in this day and age. Not an Irish company - very expensive for the quality of product they actually deliver.
4 december 2025
Review zonder uitnodiging
Antwoord van BGASTORE.IE
Hello,
We’re sorry to hear about your experience and understand your frustration with the delivery time.
Some of our products are shipped from our central warehouse or made to order, which can sometimes cause longer delivery times. We apologize that this was not clearer and that your order took longer than expected.
We’d also like to clarify that we are not an Irish company. We ship internationally, which can affect delivery times compared to local retailers.
Thank you for your feedback. It helps us improve.
Have a great day!
Dissapointing
I cannot say anything about the frame, as i simply did not ge it. Company do not take Any responsibility for it's shipping services, even if you pay more. There response is" well, we shipped it, rest we do not give a sh*t"". The frame, for last week did not move from Neuenstein in Baden-Württemberg( South Germany)- which is rather weird route to Dublin from Gävle in Sweden,makes one wonder also about the company carbon print. Anyway, I do not recommend it.
20 december 2025
Review zonder uitnodiging
Antwoord van BGASTORE.IE
Hello,
We’re really sorry to read about your experience and understand how frustrating this must have been, especially when you were expecting your frame and paid extra for shipping. That’s certainly not the impression we want to give, and we regret that the communication came across the way it did.
Shipping delays and routing issues with carriers can unfortunately occur, but we do want to look into what happened in your specific case and see what can be done.
Please send us an email at info@bgastore.ie
with your order number and details, and we’ll be happy to take a closer look and follow this up properly.
Thank you for sharing your feedback.
Good quality, easy to deal with, prompt delivery
Very happy with my experience with bgastore.ie. It is a Swedish company but the products arrived on time. They were exactly as described and of good quality. One frame I needed was an unusual size but it was a perfect fit.
18 november 2025
Payment taken, no goods delivered, only automated bot responses
***Edit: My order number is 5974892.
For clarity, I have already contacted BGA multiple times via email regarding this issue but did not receive any response, which is why I turned to Trustpilot.
I’m extremely disappointed with my experience ordering from BGA Stores.
Payment was taken in full almost a month, yet the goods have still not been delivered. My parcel was mishandled by BGA’s courier (GLS), including being falsely marked as delivered, showing a fake signature that does not correspond to the ParcelShop, and then repeatedly disappearing and reappearing in tracking.
I contacted BGA multiple times to explain the situation and was told the issue would be escalated, but I have received no meaningful follow-up or resolution, only an automated bot email. I have been left to chase GLS myself, including visiting and calling the ParcelShop on multiple occasions, taking time out of my working day.
At this point, BGA have taken my money but have not delivered the goods, and I have no confirmed delivery timeline — which is unacceptable, especially coming up to Christmas.
I would expect a retailer of this size to take ownership of courier issues and provide either confirmed delivery or a replacement/refund. Unfortunately, that has not happened.
Very disappointing experience.
17 december 2025
Review zonder uitnodiging
Antwoord van BGASTORE.IE
Hello,
Thank you for sharing your order number (5974892) and for following up on Trustpilot.
We’re very sorry for the experience you’ve had. We will now check your previous emails and continue helping you there, so we can review the case properly and follow up with a concrete resolution.
Thank you for your patience.
Have a nice day!
NO DELIVERY, NO SUPPORT. SCAM.
They do not ship the goods, they only reply to emails automatically and do not refund the money. Beware, it is a scam.
5 december 2025
Review zonder uitnodiging
Antwoord van BGASTORE.IE
Dear Glodric. Thank you for your review. We are sorry to hear you are upset. We can asure you we are not a scam. To be able to help you please send in your order number to our customer service mail address and we for sure will dig into the situation and find a solution for you. With kind regards.
The best customers service I ever got
The best customers service I ever got . Had problems with delivery ( item came damaged twice ). I got a reply to my email after 5 min of sending it . Got replacement straight away .
Highly recommended 100% all the way
30 oktober 2025
never received the item i bought now…
never received the item i bought now you want to do a survey on how we did what would you think
22 oktober 2025
Antwoord van BGASTORE.IE
Hello,
Thank you for sharing your feedback on Trustpilot. We truly value your input.
We kindly asks you to contact us at info@bga.ie to help facilitate and resolve your concern. We hope to improve your experience and would be grateful if you'd consider updating your review once it's resolved.
Thank you and have a great day!
Great quality and fab finish.
1 oktober 2025
Received an order which cost €29…
Received an order which cost €29 including delivery. It was the wrong size because the measurements were in cm not inches.
Order-number 5901765
When I tried to return, I had to buy a return label which cost €6.95 and pay for delivery another €6.95... total return cost €13.90
Crazy
17 november 2025
Review zonder uitnodiging
Antwoord van BGASTORE.IE
Hello Eni,
Thank you for your feedback, and we are sorry to hear about the frustration with your order and return costs.
This does not sound right, so we would really like to look into it for you.
Could you please contact our customer service with your order number 5901765 so we can verify the details and check what happened?
It would also help if you could send us photos of the item you received, so we can confirm the size and make sure the process is handled correctly.
We’re here to assist and want to make this right for you.
Thank you.
Excellent.
Excellent.
Despite problems with shipping company managed to deliver the package in no time. Excellent service.
18 oktober 2025
have used this frame company twice now…
have used this frame company twice now great frames fab prices quick delivery. good quality
30 augustus 2025
Excellent t customer service
Although the product I ordered was perfect I had ordered the wrong items, this company were amazing at responding, putting my mind at ease, supporting the return process and refunding the money, very uncomplicated and helpful, thank you so much
18 september 2025
Picture frames without hassle
Picture frames were packed securely and arrived in pristine condition. Sizes were perfect especially the custom sizes.
30 september 2025
Great quality and arrived safely and…
Great quality and arrived safely and well packed
30 september 2025
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