I have bought from the company BGASTORE.ie before without any problems. The last time I subscribed to the website accidently and received lots of emails on framing advice and then a discount code fo... Toon meer
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Changing my review from 1 star (coz delivery was delayed -- took 17 days even though site claims 4-5 days) to 4 because the product is fantastic. Was packed well and reached in perfect condition. The... Toon meer
Bedrijf heeft geantwoord
Ordered two mirrors with trepidation if I'm being completely honest based on reviews. After missing out on one of the mirrors I really wanted I decided to go ahead. BGA were brilliant. Very efficient,... Toon meer
Product quality good, reasonably priced. Great selection of frames. My items arrived well packaged. The only downfall with my transaction is the length of time taken for delivery as well as only limit... Toon meer
Bedrijf heeft geantwoord
3,1
Gemiddeld
834 reviews
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quick response and good quality.
Very quick at answering specific questions I had that weren’t covered by the FAQ. Frame and mount arrived and were a perfect fit!
8 juli 2025
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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
We ordered a 70 X 100cm frame at a…
We ordered a 70 X 100cm frame at a cost of 45 euro and it potentially is the worst quality product I have ever purchased. There are scratches all over the frame. The frame broke whilst putting a picture in it. The overall material is cheap and not fit for purpose. To charge 45 euro for this sort of quality can only be described as a scam.
22 juli 2025
Review zonder uitnodiging
Antwoord van BGASTORE.IE
Hi Sean,
Thank you for your feedback, and we're truly sorry to hear about your experience with the frame. This is absolutely not the standard we aim to deliver, and we take complaints like this very seriously.
Unfortunately, we haven’t been able to locate your order based on the information provided. We’d really appreciate it if you could reach out to us directly with your order number, description of what happened and pictures of the damaged frame, so we can investigate the matter properly and find a suitable solution for you.
Looking forward to hearing from you so we can make this right.
would use again
Delivery is slow, about 2 weeks. The picture is not glass it's a plastic. The insert and frame are made very well. Overall expensive but is really good quality and looks well. You can't get the size I wanted locally so I was happy to pay a bit more for the exact size
6 juli 2025
Great customer service, OK frames
The frames arrived well packaged and fast. They weren’t what I was looking for - a little flimsy and with plastic instead of glass (my mistake - I thought ‘acrylic glass’ was a type of real glass). The customer service I received was superb, though. They went out of their way to help and ensure I was happy.
5 juli 2025
easy to order and good prices
12 juni 2025
Quality product delivered in good time
3 juli 2025
Happy Customer
Couldn't be happier with their customer service very quick fast and responsive.
3 juli 2025
Antwoord van BGASTORE.IE
Hello,
Thank you for sharing your feedback on Trustpilot. We truly value your input.
We want to assure you that we’re actively working to resolve the issue you encountered with the third-party courier. Your experience is important to us, and we're doing our best to address it promptly and effectively.
We hope this effort reflects our commitment to improving your experience, and we would greatly appreciate it if you’d consider updating your review once the matter is fully resolved.
Thank you for your understanding and patience.
Wishing you a great day!
Excellent service
First time to use this company. Delivery was great. Frame was well packed and exactly what I wanted. I will definitely use this service again.
28 juni 2025
No issues - very happy
I ordered 4 x ornate gold A4 frames, and I’m delighted with them.
I’ve never ordered from this company before, but decided to give them a try as I struggled to find what I wanted in Irish shops.
Frames are fab & securely packaged, prices were good, delivery time was reasonable, and I received communication every step of the way.
Would recommend.
26 juni 2025
Review zonder uitnodiging
Extremely disappointing experience
I thought this was an Irish company (.ie domain), but it happens to be a Swedish company. Bought 3 cut to measure mirror glasses. It took very long time to arrive, despite they advising 5-9 working days. When I finally got the mirrors they were all shattered in pieces, not a single one in one piece. The mirrors were poorly packed, with no protection whatsoever between the mirrors, just a simple piece of paper between them, which is a disaster! Now I'm trying to contact them and will probably wait another long time to get a replacement. Avoid if you're in need of anything to arrive fast.
11 juli 2025
Review zonder uitnodiging
Antwoord van BGASTORE.IE
Hi Leonardo,
we’re very sorry to hear about your experience and truly regret the inconvenience caused.
We’d like to clarify that your order was delivered within the indicated timeframe, on the 9th working day. We take great care in our packaging process to ensure items are protected during transit, but unfortunately, damages can still occur during delivery, and we understand how frustrating that is.
Thank you for reaching out to us, we appreciate the opportunity to resolve this for you and will attend to your case right away.
I first time heard about this company
I first time heard about this company, so I was a bit sceptical , but was quite quick on everything. Fantastic. Will definitely look in more in other products what they sell
27 juni 2025
Beautiful and modern mirrors
The range of beautiful and modern mirrors made selection of just one a little difficult, suppose that's a good thing.
Good price and speedy deliver rounded off a very good buying experience.
26 juni 2025
Excellent Customer Service
Customer service responded quickly and addressed the issues efficiently. They provide very helpful and excellent support.
5 juni 2025
Extremely slow shipping even after…
Extremely slow shipping even after paying extra for expedited delivery. One of the frames feels very cheap. Other one is ok
22 juni 2025
Antwoord van BGASTORE.IE
Hi Aaron,
Thank you for taking the time to leave a review and we’re truly sorry to hear that your experience wasn’t as expected.
While our estimated delivery time is 3–5 working days, and your order arrived just one day outside that window, we understand that any delay can feel disappointing, especially when you've opted for Express Handling.
We’d like to clarify that Express Handling is not an express shipping method, but rather an add-on that ensures your order is prioritized and processed on the next available working day, which we did.
We’re also sorry to hear that one of the frames didn’t meet your expectations. You can of course proceed with a return and find the information via our website or contacting our customer service. We remain available and wish you a great day.
I bought a mirror on line which got…
I bought a mirror on line which got lost in transit
I E Mailed customer service and they got back to me immediately
The situation was rectified
I was extremely impressed and would definitely buy from the site again
Regards
Esme Cluskey
29 mei 2025
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