I have bought from the company BGASTORE.ie before without any problems. The last time I subscribed to the website accidently and received lots of emails on framing advice and then a discount code fo... Toon meer
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Changing my review from 1 star (coz delivery was delayed -- took 17 days even though site claims 4-5 days) to 4 because the product is fantastic. Was packed well and reached in perfect condition. The... Toon meer
Bedrijf heeft geantwoord
Ordered two mirrors with trepidation if I'm being completely honest based on reviews. After missing out on one of the mirrors I really wanted I decided to go ahead. BGA were brilliant. Very efficient,... Toon meer
Product quality good, reasonably priced. Great selection of frames. My items arrived well packaged. The only downfall with my transaction is the length of time taken for delivery as well as only limit... Toon meer
Bedrijf heeft geantwoord
3,1
Gemiddeld
834 reviews
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I got exactly what I ordered and it…
I got exactly what I ordered and it arrived in perfect condition
26 augustus 2025
I just like the natural wood box frame…
I just like the natural wood box frame it's simple and shows the painting in the best Way.
4 augustus 2025
Very good customer service responses
Very good customer service responses, quick replies to queries. Products are good quality
1 augustus 2025
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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
I just lost my money. Awful service
I ordered and payed for a mirror.
They sent it in Greece. Unfortunately the courier company didn't notify me for the package and sent it back. So I am trying desperately to get in contact with them (bgastore). They don't answer. No emails, no phone ! No hope. I just lost my money !! Awful service.
30 juni 2025
Review zonder uitnodiging
Antwoord van BGASTORE.IE
Thank you for sharing your feedback on Trustpilot. We truly value your input.
We kindly asks you to contact us at info@bgastore.ie to help facilitate and resolve your concern. We hope to improve your experience and would be grateful if you'd consider updating your review once it's resolved. Thank you and have a great day!
Nice frame but I would have liked…
Nice frame but I would have liked easier navigation for the measurements I needed.
26 juli 2025
Frames were as described and complimented my paintings
Frames were as described and we'll made. Delivery was on time.
I'd highly recommend BGA Store
24 juli 2025
Picture frame
Order picture frame, blue/gold colour perfect for my print.
Prompt delivery.
Frame was expensive enough but the colour was perfect.
7 augustus 2025
Antwoord van BGASTORE.IE
Hello Liam, Thank you for your review. Glad you enjoyw your purchase. we hope to see you back at BGA.
Good but why so expensive?
Good quality mounting - what you’d expecting mounting to be, but I’m not sure why it was so expensive
19 juli 2025
Antwoord van BGASTORE.IE
Hello,
Thank you for your feedback—we really appreciate it.
We understand your concern about the price, and we’d like to explain a bit more about what it covers. Our mountings are made from acid-free, pH-neutral materials, designed to preserve your photos and artwork for the long term without yellowing. Each piece is precision-cut with beveled edges for a clean, professional finish that enhances the presentation.
In addition to the aesthetic value, the mounting also protects your image by creating space between the artwork and the glass, helping to prevent moisture or damage. Combined with a 90-day return policy, and the assurance of high-quality craftsmanship, this does make our products a little more expensive than basic alternatives.
We hope this clarifies why the price reflects the quality and durability you receive.
Good product at a reasonable price and…
Good product at a reasonable price and quick delivery
5 augustus 2025
Packaged so well to ensure the glass can't break
Ordered a bespoke glass sheet for an old phone frame that broke. Packaged so well - no danger that it could break. Very impressed!
7 augustus 2025
Really happy with the overall service
Really happy with the overall service. Their prices are so competitive.
I had an issue when frame was sent and they had a new frame out straight away. They couldn’t have been more professional or kinder. I will definitely buy from them again.
28 juni 2025
Great product and friendly helpful customer service
Ordered wrong size. Customer service great andr replied promptly. Delivery within time given, well packaged and frame looks great. Will definitely order again.
27 juli 2025
The mirror was exactly what I ordered…
The mirror was exactly what I ordered and looks great . Delivery was quick and notifications of delivery was good
4 juli 2025
I bought picture frame which arrived…
I bought picture frame which arrived packed safely and no damage. It did a but longer than I thought it would bit overall I'm very pleased with them
24 juli 2025
Great professional friendly customer…
Great professional friendly customer service. Speedy delivery, Faultless. 10/10
1 juli 2025
Antwoord van BGASTORE.IE
Hello,
Thank you for sharing your feedback on Trustpilot. We truly value your input.
We kindly ask you to contact us at info@bga.ie so we can help facilitate and resolve your concern. Please also include photos of the frame so we can better understand the issue and assist you effectively.
We hope to improve your experience and would be grateful if you’d consider updating your review once the issue has been resolved.
Thank you, and have a great day!
Haven’t received my package yet
Haven’t received my package yet. It was supposed to be here by now.
17 juli 2025
Antwoord van BGASTORE.IE
HI Phyllis,
Thank you for having contacted. We are sorry to hear that and have refunded your order today. This amount will be available within 1-3 working days on your bank account.
BGAStore Customer support
Poor quality and damaged
4 frames ordered. Items were of poor quality for the high price. 1 arrived scratched. 1 arrived broken. 1 had poor join of two different coloured wood. Refund promised for 2 but not received yet.
16 juli 2025
Antwoord van BGASTORE.IE
Hi Susan,
Thank you for your feedback.
We’re very sorry to hear that the frames did not meet your expectations. Regarding the issues you raised, we did receive photos for three of the frames, however, one did not show any visible damage. As a result, we processed a refund for the two frames that clearly showed defects.
The refund was issued promptly after confirmation and, as previously mentioned, it may take a few business days for the amount to appear in your account depending on your bank or payment provider.
If you believe there’s been a mistake or you have any further concerns, we’re happy to take another look, please don’t hesitate to contact us directly.
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