Great company helped me get account back on track after a death in family and couldn’t afford monthly payment but hopefully its sorted now
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I’ve had a great experience with my Bip credit card. The app is really easy to use, making it simple to keep track of my spending, payments and available credit. I like that everything is managed digi... Toon meer
Bedrijf heeft geantwoord
BIP Card Is Very Good , Convenient Card How many times I used in UK and Outside UK Been Very Happy , Quick and Efficient Respond from Customers Support Team I recommend for 100% for Everyone... Toon meer
Bedrijf heeft geantwoord
I've had the card about 5 years and it's been good. No transaction problems at all. I've paid in full every month and only ever used about 25% available of a £3,800 limit. My rating is in the excel... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
This is Bip. Cardless credit that lives on your phone. No fees, just one interest rate. Simple. Smart. Run by you. Representative 34.9% APR (variable). Credit provided by NewDay Ltd., 18+, subject to status, T&Cs apply, UK only.
Contactgegevens
Verenigd Koninkrijk
- www.bip.credit
4,3
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Bip
Hi Narinder, thank you for taking the time to leave us a positive review. We're pleased to have you as our customer 😊 Thanks, Michelle.
Antwoord van Bip
Hi Lynn, thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Thanks, Michelle.
Really easy to use
Really easy to use, customer service is excellent also. Great app.
29 augustus 2024
Antwoord van Bip
Hello Wesley. Thanks for leaving a review. It's fantastic to hear that you've had a positive experience with us. Best, Audrey
Antwoord van Bip
Hi Sharon, Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 Best, Elan
Brilliant cardless card easy to use…
Brilliant cardless card easy to use great interest rates been using it for about 2/3 years now love it . Honestly it's a for credit building thanks BIP
22 augustus 2024
Antwoord van Bip
Hi Roxanne, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Best, Elan
Your interest rate is too high
22 augustus 2024
Antwoord van Bip
Hi Sonia, I would like to thank you for your feedback, as we are always working to improve our services. Best, Elan
Excellent and recommended for two…
Excellent and recommended for two reasons:
1. Don't need to carry a card.
2.They freeze your card if on credit limit stopping you going over and incurring charged.
22 augustus 2024
Antwoord van Bip
Hi, Thank you for taking the time to leave us a positive review. We're pleased to have you as our customer 😊 Thanks, Michelle.
Antwoord van Bip
Hi Gary,
We’re happy to hear you’re enjoying our services!
Best,
Stephanie.
Brilliant customer service
Brilliant customer service, easy to use. App super easy to navigate, the only thing is there is no physical card
15 augustus 2024
Antwoord van Bip
Hi Lily, We do aim to provide a high level of customer service, so it is great to see you received this when contacting us. Thank you for taking the time to leave us a positive review 😊 Best, Elan
Easy to use and very helpful when i…
Easy to use and very helpful when i needed the limit increased
15 augustus 2024
Antwoord van Bip
Hi Mary, thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Thanks, Michelle.
Locked out of account no help ANXIETY
So , been with BIP since I was 18 and never missed a payment , pretty top customer tbh , but recently I’ve had my account blocked because I forgot my code due to using my Face ID most of the time , so when Face ID didn’t work I got blocked for wrong password entered , that’s all well and good right? But I called up, guy was really nice however he didn’t know how to help me un block my account as at the moment it’s just taking me in a loop of resetting passcodes and still being locked out , so he transferred me to another guy who also didn’t know how to help , said he’d raise it and I d get a call back later , heard nothing since, anxiety is at an all time high because of it I just wanna be able to see the numbers on the app so I can work out my financials for the next month with pay day coming up. If an admin is on here please please help
22 juli 2024
Review zonder uitnodiging
Antwoord van Bip
Hi Dom, I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above.
Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you.
Please can you reach out to our Customer Service team on 0330 838 0115 or via chat in the app (Need Help > Message the Bip Team) at your next convenience. The team will have full access to your account and will be happy to help. We hope to hear from you soon so that we can get this resolved for you. best, Elan
The company don't want to refund money…
The company don't want to refund money from scam companies who don’t give you the goods you are asking for. They are no better than a scam themselves
11 juli 2024
Review zonder uitnodiging
Antwoord van Bip
Hi Claire, we're sorry to hear that you've been victim to a scam. Please call us on 0330 838 0115 and we can look in to this for you. best, Elan
BIP will damage your credit score
AMEX offered me a credit limit over £30,000 due to my consistent credit payments and salary increase over three years in the UK. Meanwhile, despite several requests, BIP only approved a limit of £2,500. BIP will damage your credit score, don't use it.
1 juni 2024
Review zonder uitnodiging
Antwoord van Bip
Hello Tomahawk Ren, thanks for your feedback. I am sorry to read that you're dissatisfied with your credit limit. You can review your limit increase preferences online by signing in and going to Account Settings > Credit Limit Preferences. You can also check for any limit increase offers at any time by going to My Card > Credit Limit Increases.
If you wish to discuss this further, then please get in touch with us via our app by going to:
More > Help & Support > Contact Us > Contact Details or by calling 0330 838 0115. Best, Audrey
Bip's interest rates are now…Penal
Bip's interest rates are now ridiculous. My credit rating is spotless, but I am now charged about 36.65%. Even though I always pay more than the minimum payment.
So I decided to transfer the balance to one of my far lower interest rate cards.
Can't be done. Bip do not allow this, which means that I have to pay whatever interest rate they want. I wouldn't care so much if the rate hadn't gone up more than the B.O.E. interest rate.
So get this "card" assuming that the interest rate is a teaser.
Or, do as I am doing. Increase your payments as much as you can so you deprive them of the amount of interest they were expecting.
On the plus side, the app is ok, and customer service is fine. No help at all, but they do at least make the effort if you are specific about what you want sorting.
And they are always polite, so be polite back.
I used to be a mortgage underwriter and trust me, if a customer started shouting at me, their application went to the bottoms of the pile.
Thank you for reading this
19 mei 2024
Review zonder uitnodiging
Antwoord van Bip
Hi Ishtiaq,
Thank you for taking the time to leave us a review. I would like to thank you for your feedback as we are always working to improve and develop our services, and customer experience is at the heart of this.
Best,
Stephanie.
I am disgusted you took over £400 pound…
I am disgusted you took over £400 pound out of my account which is double my usual payment . I've paid regularly not missed a payment if you lowered your interest people wouldn't be over there credit limit . Won't be using you again not with your interest rates .
8 mei 2024
Review zonder uitnodiging
Antwoord van Bip
Hi Jean, I am sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above.
Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you.
Please can you reach out to our Customer Service team on 0330 838 0115 or via chat in the app (Need Help > Message the Bip Team) at your next convenience. The team will have full access to your account and will be happy to help. Best Wishes, Chris.
Quick and easy app
Never had any major issues and quick to respond and answer any queries. App is easy to use
22 april 2024
Review zonder uitnodiging
Antwoord van Bip
Hi Jon, thank you for taking the time to leave us a positive review. We're pleased to have you as our customer 😊 Thanks, Michelle.
My favourite credit card
Amazing experience with Bip. Straight forward, no hidden fees, credit available to you straight away. Don’t hesitate!!
25 maart 2024
Antwoord van Bip
Hi Rena,
Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊
Thanks, Julie.
Very good service and efficient
25 maart 2024
Antwoord van Bip
Hi Carl,
Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊
Thanks, Julie.
Excellent service
25 maart 2024
Antwoord van Bip
Hi Mrs. New, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
I’ve only had a good experience with…
I’ve only had a good experience with Bip, easy to use and easy to pay back.
When I have had any issues I have spoke to someone and had it resolved asap.
25 maart 2024
Antwoord van Bip
Hi Elaine, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.