Blacksmith Store Reviews 

Great products, affordable but good quality.
Took a little while as international delivery, but prompt service and good communication.

Ordered a gift for Christmas which was very easy to do, received very quickly and I had great communication from Jess.
I then chose to return it (because I'd found the exact same l same thing over £30 cheaper elsewhere) and paid for special delivery.

I sent 3 emails over a two week period asking for confirmation of receipt (the image from royal mail showed me delivery but I wanted them to confirm) and I asked for their SLA on refund etc.

Not one single email replied to!

Customer service is great whilst you're spending money but when you have a query they just ignore you, such awful service.
I did get my refund but still no actual customer service from Jess or any of the team.

I wouldn't use again for this reason

I purchased a sweater from Blacksmith but unfortunately was sent the wrong size by mistake. I contacted their customer service and Jess replied to me almost immediately. She arranged a replacement and it was with me the next day.

Absolutely love the clothes and the customer service i received was fantastic, can't fault Blacksmith at all and Jess is a credit to the company. Highly recommend shopping with them.

Fantastic, friendly and prompt customer service and great products. The classic chef pants might be the comfiest things I’ve ever worn. Will be going back for more.

Incredible customer service from Jess! Had an issue with my parcel but Jess has kept me updated and notified throughout the entire process. Couldn’t ask for me from a company :)

I just want to express my gratitude for the excellent customer service received. My order was lost by the courier but all was sorted and replaced with no hassle at all. The staff really know what they are doing, in particular Jess who has been absolutely fantastic at their job, staying in touch with me and following through.
H.

Online store was showing out of stock for a particular size T shirt I wanted so I made contact with the customer service dept. They advised that they had some in stock and would hold off putting them online until I bought them and advised how to do so - 48 hours later I was wearing the shirt. Big shout out to Jess for her help, best customer service I've experienced in a long time

I wanted to try this store because they had the perfect clothing for me, and I just received the delivery—it was perfect! A couple of days after my purchase, I contacted them for an update and mentioned that I needed the clothes for my upcoming holidays, which were approaching fast.
Jess replied immediately and reassured me that my package would be sent as a priority. I am super impressed by their understanding and empathy. This is what I call an excellent retail-to-customer relationship. Well done, and I will definitely buy from you guys again!

I've bought a few bits from Blacksmith Store over the years and and could not be more happy with my purchases. The stuff you guys stock is always top notch and really good value. Chef pants are the boss!
Super happy to support a very sick independent business.

Great stuff and selection at super competitive prices. Fast shipping and items always nicely wrapped using biodegradable cool bags.
I had to return two t-shirts and the refund process was smooth and fast.
One of the best online fashion retailers out there. Keep it up guys!

Ordered 4 tshirts, all really nice.

Great customer service I’ve been in touch with Jess, she helped a lot to solve the problem and the quality very good.

Overall just a great store, really good clothes at a decent price for the quality. But the customer experience is stand out, I emailed with a question about a certain item and Jess went out of her way to help me. Really impressive customer service.

Great product and customer service, mistake made on my end with my address and was sorted very quickly and professionally. Despite me putting in the wrong address I still received the package very quickly and happy with the product.

Prompt shipping, the package came in a really cool looking plastic bag! Inside the bag was a cool cardboard thank you note with my clothes. Really wholesome shopping experience and will buy from this company again.

Purchased a great pair of trousers from here which I wore occasionally outside of work. Unfortunately the zip split so I contact Blacksmith Store regarding this. Jess who helped me was brilliant, couldn’t fault the customer service at all. Offered a complete refund of the trousers and provided a paid for postage label.
Brilliant experience and would happily shop here again.

Nice selection of good quality clothes that fit my style.

Also really great customer service when dealing with a refund.

Can't praise enough the fabulous customer service from this lovely company and from Jess; so personal, professional and an absolute pleasure to deal with.
Here's to small independent companies!

I can’t speak highly enough of their customer service. Received a a t shirt with a slight defect, the response and resolution was quick, helpful and went above and beyond what I expected. Will definitely order again due to the quality of the clothing and customer service