Blacksmith Store Reviews 

Blacksmith Store sell good, hard wearing work wear and deliver exceptional customer service. Royal Mail lost my return during the strikes and the customer service team, Jess in particular, were really helpful, patient and communicative.

I was away from home by the time my pants, that I had purchased, arrived at my home. So unfortunately I wasn’t home to receive them. I hadn’t gotten an email or anything on the pants being delivered. And I got scared they might have been lost. Luckily I got in touch with customer service, and they were such a great help, to try and help me to know why I haven’t gotten an email or anything, and helped calm me down and reassure that they probably just was in my letterbox. I got help all the way, with quick responses on my emails, and just really good service. It’s great to get the help you need.

The kindest and most thorough customer service- My chef son loves their cheffing apparel all the way across the pond! ⭐️⭐️⭐️⭐️⭐️

Unfortunately an item I purchased got delivered to the wrong address! This was not the fault of Blacksmith Store but they have been nothing but helpful to try and locate it. After many attempts made by Jess in particular, to try and reach the delivery driver, nothing came of it and they were able to send me another item. Thank you so much and I will definitely be buying from here againn

The Best Customer Service I Have Ever Experienced !!
Very Friendly & Helpful. ! Jess Is A Star !! (10/10)

(Paul Gretny)

Excellent customer service my email was responded to in an instant by Jess who was so polite and caring. My Tshirt is absolutely quality really well made exactly what I wanted I will 100% be going back there for my clothes I'm just glad I found them. I'll defo be telling my friends about this place.

I would recommend Blacksmith Store to anyone. Their clothes are great, and their customer service is second to none.
Lovely people. We'll definitely be back again.

Best customer service I have ever experienced.
Wrong item sent out for a Christmas gift and I never noticed the error as was similar product that was sent. Error wasn’t discovered until my son opened his gift which was after Christmas due to him being unable to travel up as planned.
Customer service employee Jess sorted everything out for me and kept in contact during the process.
Can’t thank Jess enough for all the assistance.
Best after sales service ever!

Ordered the boyfriend a smock top for his birthday and the quality is top notch. He loves it that much I’ve ordered him a jacket for Xmas but selected Royal Mail delivery without thinking. Emailed them today & Jess replied in minutes and also tried to call me. Called them back and spoke to Charlie, who was the most lovely and helpful customer service rep I’ve ever spoken to. He went absolutely above and beyond to help me and sorted it so the jacket will be delivered before Xmas (fingers crossed!). It’s so nice to be able to speak to an actual human being and I’m really impressed with how helpful they were and how quickly they responded. Thank you so much!

Top independent store. Ordered a pair of sowing field pants which are a really good fitting, comfortable and quality-feeling item. I received a pair with a faulty zip so contacted the store - Jess was really quick to respond and very friendly and helpful. A prepaid returns label was sent so I could send them back and a new pair was sent out straight away. 100% recommend for high-quality, functional streetwear at a decent price.

Had an issue with an order and Charlie sorted it out with no problems.

I've been buying from Blacksmith for a couple of years and any questions I've had, they've come straight back to me with all the answers.

Charlie is without a shadow of a doubt the best customer service rep for any company bar none.

Fantastic Experience!

I was emailing to return an item that had unfortunately broken before use. Normally I do not send things back or complain but they were expensive and I was curious to see what could be done to solve the problem!

This review is really to highlight Charlie, who answered my email in minutes with a super kind spirit and multiple options to solve my problem.

thanks a lot Charlie, ill definitely be back to the store and you have done an absolute service to Blacksmiths!

Just want to take the time to leave a quick review about my great experience with the store.

Had an issue with an order not arriving but completely Royal Mails fault and when I reached out to the guys, they responded super quickly and were communicative through the whole process and arranged a replacement which arrived super quickly.

The products themselves I ordered are fantastic and I will be ordering again!

Thanks guys, keep it up!

James

Brilliant company, excellent quality of clothes and if any problems they will always attend to efficiently and fairly! Will be buying again for sure, thanks again! A* service

My new one stop shop for luxury basics that don’t break the bank and hold their fit! Customer service has been amazing and any issues resolved instantly with no questions asked. Would 100% recommend.

I ordered a jacket and when it’s arrived it was too small. I normally order and wear a large but this was way too small.

I returned the order and three weeks later haven’t heard anything about the return. I sent numerous mails and no reply. When I eventually received a reply I was told they never received my return after sending Proof of delivery. Still waiting for a refund

I was disapointed to find an item I was looking forward to getting it was too small when it arrived, with no option to size up. Generally, an XL suits me across every brand, but not the XL 'Blacksmith Left Handed Work Jacket' which was tight across the shoulders and short - would recommend sizing up if you can. The size guide I found a bit unhelpful as it only had pit to pit and length measurements, no chest size.

EDIT: After reading this previously (very) negative review, Charlie from Blacksmith store contacted me via email and worked hard to help by funding the return outside of their own policy, offering some great all-round customer service that felt meaningful and personal - although I didn't keep any items this time around, I hope I'll be able to purchase from Blacksmith sometime soon off the back of this experience.

Great customer service from Charlie at Blacksmith Store, will definitely order again!

Great value, great clothes and a great team who jumped to help when I had an order issue.

Cheers to Charlie for the speedy help

Charlie helped me out immensely hand delivering my Goodcamp deck shoes in time for a sunny Easter weekend <3

Tom, give the man a pay rise! :p x