Blue Star Developments Reviews 

233
•
TrustScore 5 uit 5

4,9

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Had a catflap fitted in a deep brick wall. The guys worked quickly, tidied up afterwards and we're really happy with the installation. Absolutely perfect service. Sophie looked after me through the bo... Toon meer

Beoordeeld met 5 van de 5 sterren

Great experience. My velux windows now work smoothly and are draught free and I've had lots of compliments on my new windows elsewhere in the house. The team are responsive and work hard to get the jo... Toon meer

Beoordeeld met 5 van de 5 sterren

The installation team arrived on time, they called me to let me know when they were 15 minutes away so I could be prepared. They were friendly and professional, were quick and left the area clean and... Toon meer

Beoordeeld met 5 van de 5 sterren

Fantastic service from start to finish. The cat flap was fitted perfectly, and the whole process was quick, professional, and hassle-free. But what really stood out was how helpful and friendly the f... Toon meer

Bedrijfsgegevens

  1. Dubbelglaszetter
  2. Klusbedrijf

Geschreven door het bedrijf

Building Trust With Quality Work. 03337721851


Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

233 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,9

Alle reviews

(233)

37 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Fast, friendly and professional

From start to finish Nathan,Jack and Sophie have been very professional, friendly and fast. The enquiry was handled immediately,
the quote was fast and installation before the promised date. I am extremely happy but my three cats more so!

20 januari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent service

Great service, fast and efficient. Communication was excellent throughout and I'll be recommending this company to family and friends. Thanks!

20 januari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great

Very polite, quick and made a great job of it 👍🏼

20 januari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very friendly and professional

Very friendly and professional. Arrived on time and communicated well through the process.

They did a great job and everything was neat and tidy when they left.

Would highly recommend.

20 januari 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Don't turn up

Booked 2 Fridays off and let down both times by noone turning up. It was supposed to be a 90 pound call out if I didn't go ahead with the work but I don't get compensated for losing money to sit in twice and no one comes. Would not recommend this company at all.

19 januari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing job

Amazing job. Only took a week from taking measurements to getting fitted. The guys were lovely, super fast at fitting the glass and also a little bonus of fixing my sticking door! Definitely recommend!

13 januari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Velux Window Repair

Nathan is very knowledgeable about Velux windows and carried out the repair with a minimum of fuss.
I would have no hesitation in recommending Blue Star if you have a Velux problem

13 december 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent experience

I've had the dog flap that was arranged and installed a while now. I had wanted a set up but hadn't been able to supply a flap myself and arrange some work that would be required in order to install the flap where I wanted it. They professioally came up with a solution no one else had, arranged parts and materials including windows and UPVC pannels and installed the flap to excellent standards, it looked really smart and everyone I spoke to was very friendly and easy to deal with. I have recommended them to a few people now.

29 november 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I arranged a catflap for my elderly…

I arranged a catflap for my elderly mother in her French doors and I have to say we were so impressed from start to finish. It looks fantastic!
Clear communication, nice and simple to deal with, they arrived when they said they would, and honestly did a first class job!
Their pricing is also very competitive. I would absolutely recommend this company to anyone who is looking for this kind of service.

25 november 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great job for first time cat mum

We’ve never had a cat and all of a sudden have a senior fur baby, from the moment I contacted BlueStar, the communication was clear and made everything very straightforward. The fitting was arranged within 8 days and a time slot given. Nathan and his partner let me know 45mins before they’d arrive and pulled in where I’d suggested right on time. When I told him we’d never had a cat before, he set the flap up for us to work with the microchip, demonstrated how it worked and the different settings. The fitting was quick, no fuss and they swept up after. Nathan even took a look at the door for us and recommended something for our windows. Payment was easy through BACS with the given bank details and exactly what I expected for a cat flap as I researched it. Great experience from start to finish, would definitely recommend and use this firm again.

24 november 2023
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Poor communication between office and…

Poor communication between office and engineer. Delayed fitting due to several reasons. Arrived late for fitting and demanded money to be paid whilst they were there, no invoice given, only a scrap paper of bank details. Once payment provided, communication cut off.

16 oktober 2023
Review zonder uitnodiging
Logo Blue Star Developments

Antwoord van Blue Star Developments

Hi there. Thankyou for your review.

I’m ever so sorry that you feel the need for a two star review because we got stuck in traffic and arrived late for your appointment which we did call and explain and you were happy with this at the time. We came out of our way to still get you done quite late. Our office was closed later so they couldn’t contact you.

As you can see from our other reviews our before and after sales communication is excellent. I’m not sure what you mean by cut off as we have had zero communication from yourself regarding any issues. If you have a problem you can contact us anytime and we would be happy to discuss abd resolve any issues that you may have.

Regarding payment it’s our company policy not to leave without payment. This is purely down to it being a full time job to chase people for money owed so our policy is to have none owed. I really don’t see anything wrong with this as you wouldn’t go to Asda and take food without paying would you, nor go to a petrol station and take fuel without paying. I’m not sure why you feel compelled to complain about us asking for payment when we have completed a job in your home, it was also you who gave us ‘the scrap of paper” to write this information on to. As previously stated our office was closed for your invoice to be sent over. Invoices saying paid in full would automatically be sent out the day after when the office was open. This is the first time someone has complained regarding paying us for a job that we have actually completed, again I’m sorry that you feel this way but I do feel that this is quite an unfair review but everyone is more than entitled to their own opinions and that’s what trustpilot is designed for…. fair and honest reviews!

Beoordeeld met 5 van de 5 sterren

Cat Flap

We had a cat flap fitted by Blue Star. Excellent service - measured and fitted within 10days - they even went the extra mile to straighten the pane of in glass our other patio door. Good communication, friendly service and good value. Thank you!

11 november 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Dog flap

A couple of years ago we had a dog flap fitted in our patio door by Nathan. It has been just what we’ve needed for our two labradors!
For some reason or another, the window had slipped and the beading has got trapped with the window. Nathan and Luke came out to fix it and has made it as good as new again for us!
Whenever I’ve needed anything throughout, they have responded very quickly and acted quickly too. I can’t recommend Blue Star Developments and Nathan enough!!

24 oktober 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Needed a dog flap fitting urgently

Needed a dog flap fitting urgently, they were able fit us in within a couple of days of contacting them. We were unable to find anyone in the north wales area, very thankful they travelled for this job. Once the dog flap was fitted we needed a minor adjustment, after informing them they were back with us within a day. Sophie in the office was brilliant, always quick to reply and answer any queries we had. Great service from the whole team, would highly recommend!

3 oktober 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Impressed

We were very impressed with the speed and service we received from the initial enquiry to finishing fitting the cat flap. Friendly, tidy and accomodating
Would highly recommend.

5 september 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Velux window servicing

Had my velux window serviced and resealed due to a leak. Quick, clean job - window is as good as new.

I'd been quoted by another roofer who insisted replacing the whole thing was the way to go but was assured this was not needed. Nathan is very knowledgeable on best practices for Velux windows and offered some great advice on maintenance and what to consider if upgrading to motorised or replacing.

17 augustus 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Trustworthy

The cat flap was installed in under 20 minutes, and I'm extremely pleased with the speedy and efficient service.

14 augustus 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great customer service

Great customer service, very friendly ☺️. Easy to book and very quick to fit. My cat loves it already so thank you!

4 augustus 2023
Review zonder uitnodiging

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