Bnbnova Reviews 

This lot are a bunch of Charletons and con artists. You will book a place on a booking platform like air or bdc. They will then ask for a refundable security deposit which is NOT listed prior to booking. €400 is typical - make sure you do it on a credit card and instigate a chargeback. It seems once you have booked they also change the listing and the name of the property you have booked. Shady practice seems to be the norm with this lot.

I booked this apartment for 4 guests with a refundable deposit of 2000 AED. After booking, the property demanded an extra 3000 AED, calling it an “insurance policy upgrade” for additional guests. This fee was never mentioned in my reservation or in the booking conditions. Although the 2000 AED deposit was refunded, the 3000 AED was not returned. This was misleading and against Booking.com policies. Future guests should be careful.

Terrible experience, after paying full + security deposit they inform me that they be entering apartment with some insurance expert at 10:00 AM. I tell them it is not convenient my kids are sleeping. They would not move it even for few hours so I cancelled booking.
They claiming they have right to enter apartment as they like according their policy which is not present at booking.com. The problem is you already pay event if you are not aware of their policy. Their policy only comes later on their check-in process.
Additionally on booking.com it states that price for cancelation is only price of accommodation but they are refusing to payback part of a total price related to final cleaning, clean sheets and tourist tax.
I am still in dispute with them I will not let this go.

Vacation Rental in London- Travel Warning:
I booked the BnBNova Modern 1 Bedroom flat in Covent Garden at Flat 5, 2 Exchange Court, London because it was in a good location, BUT the property was unsafe and misrepresented:
❌ Cockroach infestation
❌ Mold and water damage in several rooms
❌ Fridge with large ice buildup
❌ Advertised washer + dryer — only a washer
👉 The original listing has since been taken down and changed by the property manager to hide the original false advertising. But I have emails + video proof from the property manager that the flat came with a combo washer/dryer.
This nightmare cost me thousands of GBP + hotel costs, yet the property management offered no refund or relocation. The same property managers and their “Reservation Teams” operate under W International, City Apartment Stays, Bnb Novastay and Vacation Rentals so far - there appears to be a pattern of misleading and unsafe rentals managed by these property managers.
I strongly would not recommend the flat and it’s property management. I reiterate, this flat was infested with cockroaches, mold throughout, and misrepresented amenities (no dryer as advertised). Management failed to resolve issues immediately. It took 12 hours before BnB Nova and Vacation Rentals got back with me when I first reported the unsafe and misrepresented amenities. I was forced to find safe accommodations on my own each night The property management tried delaying resolution by asking for photos I already sent them and put the burden back on me to determine the cleanliness, mold-free and pest free condition for this rental unit. Several days later, there was still evidence of a cockroach infestation and there was no way my family with a baby was staying in an unsafe property. Even though I never stayed at this unsafe property, Vacation Rentals
is falsely claiming that I did. Property also advertises it’s for families on booking.com. The flat is directly over a very busy and noisy pub that was extremely noisy during the day and after walking by at night, the noise level was still very high. With the evidence of cockroach infestation along with water damage and mold, this most definitely is not safe for adults, let alone small children.
This property is Not recommended and beware of any property with the listed property management companies above. Vacation Rentals is apparently the newest name they are using.
I have photos but there is not an attachment icon.

I strongly recommend not booking with BNB NOVA or BNBNook (same company, different name). Unfortunately, I hadn't checked here beforehand, and because the offer for the apartment in London was on the actually trustworthy sites fewo-direkt.de and vrbo.com, I thought I was safe. I booked and paid, and everything was confirmed. Four days before the trip, BNB NOVA claimed the rent had been refunded and then demanded it again. It was for GBP 1,500. This was a blatant lie, because the money was already with BNB NOVA. They had no proof of their false claim. However, I was able to prove that the money was with them. They canceled the booking because of the alleged missing payment. Result: They won't refund the rent, and I'm chasing my money. I also had to book alternative accommodation at short notice, which was considerably more expensive due to the short notice. If you want to have such an experience, you can book there. If you don't want that, avoid BNB NOVA and BNBNook and warn everyone about it.
fewo-direkt.de and vrbo.com say the company is INTERNATIONAL LONDON MANAGEMENT, phone +447537130060.

Worst rental experience of my life.

After booking, I was suddenly told I needed to pay an £800 deposit — something never mentioned beforehand. They held it for three weeks and only returned it after I threatened legal action. To put it in perspective, the booking itself cost €400, so the deposit was double the price of the stay.

If the property had been decent, I might have let it go — but it was appalling. There was severe mould and dampness, broken accessories like mirrors taped to the wall, and pipes in the kitchen literally held together with tape.

They advertise it as family-friendly for guests with strollers, yet the only access was via dangerous stairs leading to a urine-smelling courtyard that was unsafe even for adults. They also wanted £60 for a cot for two nights — more than the cost of buying a new one.

Avoid at all costs. Honestly, sleeping under a bridge would have been safer and more pleasant.

Very particular group of scammers here who keep your security deposit for as long as they can. Meaning you need to chase it to get your refund. Ours was returned well over 35 days post stay. Also, their policy to refund the security deposit, post stay, of 14-days is highway robbery.

Lovely apartment, yet not worth the challenge of chasing the 600 Euro security deposit.

Too close to 11th District too making it feel a little unsafe.

Ants in kitchen, beds too firm, internet only worked in kitchen and dining areas.
Positives: great kitchen facilities, good to have 2 bathrooms (you guessed it, no products, BYO), clean enough.

This company is complete scam artists. They message you 1 week before check in and demand a 400 Euro damage deposit, which they actually charge on your Credit Card. I have been waiting over 5 weeks to get the money back and they keep saying it has been returned (after a dozen emails and VRBO messages), it has NOT! Complete criminals, I do not know how VRBO keeps them as a partner. I now have to submit a Fraud Dispute case with my Credit Card company.
DO NOT DEAL with these Crooks!!!!!

If it has been over 3 weeks and we have not received our bond refund of €800—despite the other party claiming it was processed, without any proof.

Do not book with this company. I am still waiting for refund of 600 euro deposit since checking out a month ago and they have not responded to any of my messages. Do not use this company.

This company, BnBNova, is a scam. I'm warning everyone. We booked an apartment in Paris and still haven't received our deposit back (600 €). The apartment reeked of feces, there was mold on the walls, and the air conditioning didn't work. Everything was different from the photos. And we still haven't received our security deposit back.

This is a follow up to the review I wrote 2 days ago. They are telling me that their policy allows them to not only keep security deposits 30 days, but also the rental fee. Most companies will refund such amounts in 5-7 business days. This morning, when I was told their policy for any refunds was 30 days, I asked to see a copy of said policy. The answer was that, unfortunately, they have no written policy to provide. What? If you don't have a written policy, accessible to guests, how is it a policy? It is very likely an unenforceable 'policy'. Very shady.

Still waiting for my deposit one month after the end of the renting. They use the swikly company for the deposit. I've asked for my money back.
But if you don't go and ask, they'll keep your money.
Yes they're cheating with French laws and they have to be reported to the fraud service.

Still haven’t received the 600€ damage deposit, and they won’t respond to my mails. Suddently completely silence.
Complete scam.

DO NOT BOOK – Dangerous, Illegal Apartment & No Refund Even After Admitting It Was Uninhabitable

BNB Nova knowingly rented me an apartment that was dangerous, unfit for living, and in clear violation of French law. The property had serious health and safety risks: scaffolding directly outside the bedroom window with no security, no ventilation during a heatwave 43c INSIDE EXCEPT ONE SMALL FAN, and multiple habitability breaches. BREAKING 6 fRENCH LAWS.

I immediately raised my concerns. Shockingly, BNB Nova admitted in writing that the apartment did not meet health or safety standards – yet they still refused a refund, hiding behind their so-called “policy.” Let me be clear: company policies do not override French law, which requires all rentals to meet minimum standards of decency and safety (Article 6, Law of 6 July 1989).

Their response? If I left the dangerous apartment, I’d forfeit my money. I had to pay for another place out of pocket. Imagine if I couldn't afford to—forced to choose between safety and shelter.

This company is reckless, unethical, and operating outside the law. I’ve reported them to Booking.com, the EU ODR platform, the French authorities, and my bank. Others should do the same.

BNB Nova should not be allowed to rent properties. Stay far away.

Abbiamo prenotato tramite Booking un appartamento a Parigi, gestito da BnBNOVA. Ci è stata richiesta una cauzione di €400 che abbiamo pagato e che però ad oltre una settimana dal rientro non ci è stata ancora rimborsata. Non rispondono ai messaggi, così come Booking che se ne lava le mani. Dalla altre recensioni che vedo è ovvio che è una prassi. Come minimo finanziano la loro attività con le cauzioni dei clienti, c'è da capire se si tratta di furto! Devo incaricare un legale per rientrare dei miei soldi? Aggiornerò la situazione se la struttura dovesse farsi sentire.
4/07 finalmente il 4 luglio hanno autorizzato il bonifico di restituzione della cauzione, dopo mille messaggi, recensioni negative. Si sono trattenuti i nostri soldi per 10 giorni. Mi dispiace solo constatare che Booking è stato assolutamente assente in tutta questa faccenda.

Vorsicht – Geld verloren! Absolut unseriöser Anbieter.

Ich kann nur dringend davon abraten, bei diesem Anbieter zu buchen.
Trotz vollständiger Zahlung im Voraus haben wir nie eine Adresse und keine konkreten Details zur Unterkunft erhalten.

Kurz vor der geplanten Anreise wurde ich noch einmal aufgefordert, eine Kaution von 800 € zu überweisen und eine Kopie meines Ausweises an eine anonyme Webseite ohne vollständiges Impressum oder klare Identität zu senden.
Ohne diese zusätzlichen Schritte wurden mir alle weiteren Informationen verweigert.

Zwar konnte man dem Anbieter schreiben, aber er bot keinerlei Lösung an und blieb bei seiner Forderung: Ohne weitere Kaution-Zahlung – keine Adresse.

Da ich – wie viele andere laut Online-Bewertungen – befürchten musste, dass die Kaution nie zurückgezahlt wird, konnte ich das Risiko nicht eingehen.
Wir standen mit unserem Gepäck bereits in Paris und mussten kurzfristig eine neue Unterkunft organisieren.
Die bereits gezahlte Summe haben wir vollständig verloren.

Das Verhalten ist aus meiner Sicht hochgradig unseriös.
Keine Transparenz, keine Sicherheit – aber das Geld wird ohne Gegenleistung einbehalten.

Fazit: Wer hier bucht, riskiert, viel Geld zu verlieren und ohne Unterkunft dazustehen.

I was given instructions on key pickup 24 hours before my reservation began. I went to the location with my luggage and small daughter, tired from overnight travel. The designated computerized key box was non-functioning: the screen was dark and the box was unresponsive to multiple attempts by the location owner to turn it on.

I spent nearly three hours communicating with the key box technicians by phone and text. It was not possible to reach the host for my booking, and there was zero backup plan to assist me in retrieving my keys. I thought I would have to locate a new place to stay in the middle of high season in Paris.

Finally, at my insistence, a technician arrived to remove the box from the wall and extract my keys from the back. At first, he rudely refused to give me the keys, a problem that required further texts and phone calls with the company.

Overall, the experience was extremely stressful and caused my daughter and I to miss our entire afternoon plans for our short stay in Paris, tickets for which we had paid money.

On our day of departure, again with all my luggage and daughter along, I arrived at the key box location to find that the key box was STILL not functioning; no one had contacted me by phone, text, or email to advise me of this or to instruct me on how to leave the keys.

There were further phone calls and emails and texts with BnBnova, and I was told that I had to walk all the way back to the apartment, climb the stairs again, and leave the key inside. I left my daughter alone in a café and raced to do this, since we had a train to catch.

When I wrote to request a discount or refund of some sort to compensate me for the incredible stress and labor of the non-functioning key retrieval and drop-off process, I was told that it was not possible.

I am shocked that a company would treat its paying customers like this, and that there was no clear backup plan in place when the key box broke.

Make reservations through BnBnova at your own risk!

Kiss your security deposit goodbye. You will be ghosted the second your stay is finished. I’m owed €600. Booked through Expedia/VRBO

Scam company, booked through AirBnB platform, took 600 Euro deposit which has still not been received 17 days later