Bnbnova Reviews 

They booked us an AirBnB over a dance club. It was unlivable when the club was open.

Scrivo questa recensione per mettere in guardia altri viaggiatori. La mia esperienza è stata estremamente negativa e, a mio parere, si è trattato di una vera e propria truffa. Mi hanno ingannato riguardo alla possibilità di ricevere una fattura a mio nome per una sola persona, cosa che mi ha causato seri problemi.
L’appartamento a Parigi era deludente: prezzo altissimo per uno spazio mal tenuto. Il lavandino era intasato, la doccia quasi inutilizzabile e il letto nel soppalco era così basso che per salirci bisognava quasi strisciare — impossibile anche solo stare seduti senza sbattere la testa.
Inoltre, mi è stata richiesta una cauzione di 600 euro molto tempo prima del soggiorno, con la promessa di restituzione. Ho dovuto coinvolgere il servizio clienti di Booking per riaverla e, ad oggi, non ho ancora ricevuto nulla.
Sconsiglio vivamente questa struttura: poca trasparenza, condizioni pessime e gestione inaffidabile.

DO NOT BOOK with this company, they are scammers who also go by the name BnBNovaStay. They will ask you for a damage deposit through Swikly, which you will not be refunded. If you Google this company, you will see numerous reports of this happening to travellers who booked with them through Booking.com and AirBnN.

Scam company. Place we booked with them was a shambles, dirty, mouldy a shower that flooded. Responses we got were a joke to say the least.

It’s a scam!!! Don’t book anything with them!!

Avoid this shabby company who simply change their name when the negative reviews pile up (formerly 'Cityapartmentstay' see reviews). May actually be just one bloke called 'Paul' who is repeatedly mentioned. Five messages over 3 weeks asking a check in question went unanswered until Booking.com got involved. Rented a flat in Paris for £830 with a 800 euro security deposit. Absolutely filthy, toilet didn't flush and the door didn't lock. Late arrival meant we had to stay one night but we moved to a hotel the following day having had no response from them and because the problems were too great to be remedied. They responded by email, after I'd told them we had left, asking if someone could come to look at the toilet but didn't mention all the other issues. They have one mobile phone number with an answer machine and an email address but no actual company address listed anywhere. Refused refund and they marked the booking as cancelled so I was unable to leave a review. Unbelievably they rented out the same place 2 weeks later in the same filthy state (fixed the toilet, I assume) as the guest left a review on Booking.com with photos similar to mine. If you have had a similar negative experience, contact your credit card company. My security deposit was refunded at Booking.com's insistence on the 14th day after my official check out date so they held onto that money for a month. Reported to Trading Standards via Citizens Advice.