Boots Hearingcare - Chelmsford (World Of Hearing) Reviews 

As far as I am concerned they have tried to be helpful but It is up to me to get the right fitting to each ear. I have found out that one ear hole is narrower than the other. I have sometimes found that the changeover times can be quite challenging.

Very informative Friendly and didn’t rush appointment
Paid attention to detail
Thanks to Neil in Chelmsford

No professionalism at all. Made an appoitment for a Saturday that was cancelled without telling me until I arrived. Booked another appointment for the following Saturday only to be e-mailed days later to say that had been cancelled as well. No explanation, no alternative appointment offered, just an e-mail asking me to contact them again.

24/5/25 Addition.
Thanks Boots for the confirmation of my appointment for the 19th of May. (which you cancelled) I received it this morning in the post.
Need I say more. 😆

Excellent service . Staff very knowledgeable and helpful explaining all the options .

Having sensed a slight reduction in the quality of the sound from my left hearing aid over the past few days, I called in unannounced while passing.
Fortunately, they were able to give me an appointment later in the day and after ten minutes of Jonathan working his magic everything was crystal clear again.
I could not have asked for better service.

It was fully informative, very reassuring.

Knowledgeable and friendly expert. Explained everything well.

The hearing aids have been easy to use and comfortable.

Professional, helpful & friendly audiologist. Johnathan took time to explain things. Very impressed with the service I have received so far.

The staff were excellent, very professional and took the time to explain everything that was involved. First class service which I would highly recommend.

Extremely helpful staff with extensive knowledge.

Excellent service and amazing results.

The actual appointment was amazing and life-transforming for my elderly mother-in-law. 10 stars to the audiology team who were welcoming, helpful, and professional.
The booking process was dreadfull, no stars to your website/website design
- There is no method of moving or cancelling appointments that have been booked on-line other than making a call (doh, it's an online system, right?)
- the booking process makes no attempt to triage appointments so we ended up with a simple hearing test where a longer appointment was needed - rather obvious to you given her age, but not obvious to me as the user of your system
- in fact the system says to allow 45 minutes for the appointment, which have me the impression that it was - err - a 45 minute appointment and a full test - but on the audiologists system it was booked as a 10 minute appointment. Very disappointing as it's quite a performance getting my 95 year old M-in-law to your shop.
- even though I eventually spoke to several of your colleagues over the phone, none of them asked me any obvious questions such as - does she already have a hearing aid - which would have helped you plan.
Dreadful design. Get your money back from whoever project managed this.

Jonathan was excellent. Patient & professsional in all respects.

Made appointment.traveled to Chelmsford,wasted time in Chelmsford until appointment time.only to be informed appointment was cancelled,we were not informed,new appointment made,this was also cancelled,a new appointment made.

Very knowledgeable, good expertise. Explained well, didn’t have to wait. Staff very professional and personable.

Very professional and thorough hearing test and excellent explanations of all aspects. Couldn’t fault the service and hearing aid prices extremely competitive.

Had a problem with my hearing aid yesterday and visited Boots Hearing in Chelmsford. They resolved the issue within 5 minutes! They always provide such excellent and helpful service!

From the moment I walked in I was treated with respect , kindness, and explanation of how they could help me. Nothing was to much.

Johanna was superb from the moment we went into the room to the most recent appointment. She is a credit to the company and I would highly recommend her and this store