Can’t speak highly enough of this insurer, I’ve already made some claims for minor things like grass allergy treatment and a UTI and they’ve been so helpful and really pleasant to deal with both over... Toon meer
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A huge thankyou Bow Wow Meow.. we have a beautiful puppy Tobias, sadly at 5 months of age he needed a urgent operation as he gave himself a Tibial crest fracture jumping around in our backyard. We wer... Toon meer
Bedrijf heeft geantwoord
Very simple process, emergency Vet hospital submitted claim on our behalf & money was in my bank account within 48 hours. Only reason we couldn’t use gap only was because it was on a weekend. That wou... Toon meer
Bedrijf heeft geantwoord
Being a cavoodle, Hank gets into everything!! He’s eaten chocolate, had major diarrhoea for a week straight, had swollen saliva glands, been bitten by a redback spider, etc. Bow Wow Meow has been amaz... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Bow Wow Meow are more than pet insurance providers, we are pet people too. We've been helping Aussie pet parents for since 2008, and have insured over 190,000 Aussie pets since then. Our new Nose-to-Tail Cover has been developed to offer a more flexible solution that allows pet owners to choose different coverage options depending on what is important to them, while giving them more control over their premiums. Key features include zero sub-limits, up to $30k annual benefit limit and up to 90% back on your eligible vet bills. Customers can choose to add on an annual excess of $250 or $500, which is only paid once per policy period. We also offer optional Booster Care benefit of up to $2k per year for dental, physio & behavioural conditions and optional Routine Care (non-insurance benefit)*. Nose-To-Tail Cover is GapOnly® ready, so eligible claims can be paid on the spot and you pay only the gap. Bow Wow Meow customers also have access to myPetPass®, which provides extra pet perks including Live Vet, complimentary 24/7 online vet care, discounted pet prescription meds and more. *Policy T&Cs, limits, exclusions and waiting periods apply. Annual excess may apply. Policies are issued by PetSure (Australia) Pty Ltd. except for those entered into before 14 June 2023 & subsequent renewals, which are issued by the Hollard Insurance Company Pty Ltd. Consider the PDS & TMD before purchasing: bowwowinsurance.com.au
Contactgegevens
PO Box 1818, 2022, Bondi Junction, Australië
- 02 9369 2666
- help@bowwow.com.au
- www.bowwowinsurance.com.au
4,3
Uitstekend
558 reviews
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Process was drawn out I waited over an…
Process was drawn out I waited over an hour for vet to get a reply
I’m still unclear as is vet on what can be claimed. I’m struggling to read the policy & conditions
4 februari 2025
Review zonder uitnodiging
Antwoord van Bow Wow Meow Pet Insurance
Hi Ruth, We’re sorry to hear about your experience. It’s definitely not what we want for our customers. We’d love to help clarify any confusion about your policy and what can be claimed. Please email help@bowwow.com.au, and we’ll have someone from our team get in touch to answer any questions and make things clearer for you and your vet. Wishing you all the best from the Bow Wow team :)
Incredible Service
Bow Wow always excels in prompt, reliable customer service. From the moment my claim is received I am notified that they are in receipt of my claim and will notify me again when it has been processed and finalised. Communication couldn't be better. Highly recommend Bow Wow Pet Insurance.
3 februari 2025
Review zonder uitnodiging
Antwoord van Bow Wow Meow Pet Insurance
Hi Sharon, Thank you for your kind words! 😊 We’re so happy to hear that you’ve had such a smooth experience with our customer service and communication. Keeping you informed every step of the way is so important to us! We truly appreciate your recommendation and thank you for choosing us to help care for your pet!
Love the gap payment option
The gap payment option makes vet care for my pet so much more accessible for me. Between the vet staff being so efficient with their submission of the claims, and Bow Wow Meow being so efficient in dealing with them; I can just focus on looking after my beloved pet.
16 januari 2025
Review zonder uitnodiging
Antwoord van Bow Wow Meow Pet Insurance
Hi Ro, We’re so happy to hear that the GapOnly option has made vet care more accessible for you! It’s great to know that both your vet and our team helped make the process smooth so you could focus on what really matters—caring for your beloved pet. Thanks for sharing your experience!
Super simple, super quick
I love that my vet is able to send through the claim makes it a lot easier.
Claim was also processed super quick.
24 januari 2025
Review zonder uitnodiging
Antwoord van Bow Wow Meow Pet Insurance
Hi Sharneenah, Thanks for leaving us a review. We're so glad your vet was able to make the process even easier for you and that your claim was handled quickly. Thanks for your support!
Claiming was simple and easy
Claiming was simple and easy. No issues and I got paid out very quickly! Very happy
13 februari 2025
Review zonder uitnodiging
Antwoord van Bow Wow Meow Pet Insurance
Hi Jess, Thanks for sharing your feedback—we appreciate it! It's great to see claiming was quick and easy. Wishing you all the best from the Bow Wow team :)
Thanks!!
Claims are super easy, great coverage, good response times! Love the extras you provide like webinars and articles. Keep up the good work!
15 januari 2025
Review zonder uitnodiging
Antwoord van Bow Wow Meow Pet Insurance
Hi Diana, Thanks so much for your great feedback! We’re thrilled to hear you’ve had a smooth experience with claims and that you’re enjoying the extra resources like our webinars and articles. We love providing more than just insurance, and it’s awesome to know you find them valuable. Wishing you all the best from the Bow Wow team :)
Bow Wow Meow is Best
Since taking out Bow Wow Meow insurance about 2 years ago for Maggie I have been impressed with the efficient way claims are handled, the level of communication I receive and the very personal and supportive way I have been treated by all the staff I have had dealings with.
I consistently recommend Bow Wow Meow to my friends with pets or those about to get a pet!
15 januari 2025
Review zonder uitnodiging
Antwoord van Bow Wow Meow Pet Insurance
Thank you for your lovely feedback Brian! It’s great to hear that you’ve had such a positive experience with us over the past two years. We’re all about making things easy and stress-free, so it’s awesome to know our team has been helpful and supportive. And a huge thanks for recommending us to your friends—it truly means a lot! Wishing you all the best from the Bow Wow team :)
What a joke
What a joke, offshore call centre need I say more.(Poor Communication skills & lack of policy knowledge)
Five year policy and they will look for any excuse not to pay out, Typical insurance.
CANCELLED Today.
18 december 2024
Review zonder uitnodiging
Great experience
We have been very happy with the insurance provided. Easy sign up process, and fast claim processing.
11 oktober 2024
Review zonder uitnodiging
Antwoord van Bow Wow Meow Pet Insurance
Hi Mark, thanks for the 5-star review! We are pleased to hear you are happy with the product and service. Thanks for choosing Bow Wow Meow :)
Service was great
Service was great. Easy to submit claims and quick refund.
4 oktober 2024
Review zonder uitnodiging
Antwoord van Bow Wow Meow Pet Insurance
Thanks so much for the positive review Kylie. It's great to hear your claims were processed quickly and that you are happy with our service. Thanks for choosing Bow Wow Meow to help care for your pet. Wishing you all the best from the Bow Wow team :)
Exceptional Coverage
The level of cover has been exceptional. The pay the gap has been helpful for my wallet and my time making it effortless to submit claims.
31 oktober 2024
Review zonder uitnodiging
Antwoord van Bow Wow Meow Pet Insurance
Hi Brittany, thank you for leaving us this kind feedback. It's so great to see you are able to utilise our GapOnly feature and that you find our coverage exceptional. Thank you so much for trusting us to help with your pets vet bills. Wishing you all the best from the Bow Wow team :)
We recently visited our vet
We recently visited our vet, and used gaponly pay. Was processed within about 10mins. So fast and easy and painless. Was awesome. Highly recommended.
14 oktober 2024
Review zonder uitnodiging
Antwoord van Bow Wow Meow Pet Insurance
Hi Jean, thanks for the kind review. We are delighted to hear the claims process with quick and simple for you. We hope you pet is doing ok after their recent vet visit. Thanks for trusting us to help with your vet care. Wishing you all the best from the Bow Wow Meow team :)
Happy with BWM Insurance
Easy to submit the claim in the online portal. It's easy to fill the application form and the wait time is reasonably short. The payment is very quick.
Very happy with BWM service.
9 oktober 2024
Review zonder uitnodiging
Antwoord van Bow Wow Meow Pet Insurance
Thank you very much for your feedback. We are glad we could provide help easily.
Was very easy
Was very easy, the vets were able to complete the claim on my behalf & I only had to pay the gap free. All done within a few minutes.
9 september 2024
Review zonder uitnodiging
Antwoord van Bow Wow Meow Pet Insurance
Thank you so much for your feedback. We are glad we were able to help in times of stress. We hope your pet is recovering swiftly. Thank you for being a valued customer with Bow Wow Meow
Quick easy claim process
Quick easy claim process helped us pensioners a lot by reducing our out of pocket expenses
29 augustus 2024
Review zonder uitnodiging
Antwoord van Bow Wow Meow Pet Insurance
Hi Darryl, thanks so much for the kind words. We are delighted to hear we have been able to help you out by reducing your expenses and processing your claims quickly. Thanks for choosing us to help care for your beloved pet :)
So easy to put the claim through
So easy to put the claim through. I also received the fund quicker than expected. Very impressed
5 september 2024
Review zonder uitnodiging
Antwoord van Bow Wow Meow Pet Insurance
Hi Rebecca, thanks for the kind words! We are so pleased to hear you received your reimbursement back quickly. Thanks for choosing Bow Wow Meow to help care for your pet :)
The best Pet Insurance in Australia
The best Pet Insurance in Australia. My French Bulldog was accidentally stung by a Bee and needed overnight treatment.
The care and attention to my situation was unbelievable. So quick to pay your covered costs. ⭐️⭐️⭐️⭐️⭐️
27 juli 2024
Review zonder uitnodiging
Antwoord van Bow Wow Meow Pet Insurance
Hi Jon-Paul, thank you so much for the kind review. We are so sorry to hear your pup was stung by a bee. I hope he is on the mend now. Its great to hear our team were caring and attentive and that your claim was paid quickly. Thanks for choosing Bow Wow Meow to help care for your pup. Wishing you both all the best :)
These guys are amazing
I wasn't sure at first about bow wow meow pet insurance but friends said to go for it so I did and I am so glad and grateful they did and i did. Skye was looked after very well and the pet insurance was amazing, i only had to cover the gap while they covered the rest which was around 90% of the bill , which was more than I expected. these days it's hard to pay for everything else and than also try and come up with the money to pay your your furbaby as well , if anyone is looking for a pet insurance that helps and cares and looks out for your animals these guys are definitely the one ... thank you so much guys, you were a life saver :)
9 juli 2024
Review zonder uitnodiging
Antwoord van Bow Wow Meow Pet Insurance
Hi Michelle, thank you for taking the time to leave us a positive review! We are delighted to hear you felt cared for by our team. Its also great to hear our GapOnly claiming system was able to help you in your time of need. Thanks for choosing Bow Wow Meow to help care for your pet. Wishing you all the best from the Bow Wow team :)
I was pleasantly surprised. 😳
I was pleasantly surprised that you actually paid the full amount and I was out of pocket very little….. this is the first time
I ever had Pet insurance always thought the amount was so expensive but after this I saved hundreds already so Thank You, for actually making being insured fair. You read so many horrible stories of companies not there for clients when they need it the most. I was very stressed about it since I am also on a low fixed income. But you made me feel confident I did the right thing to insure my 1 year old Standard Poodle 🐩 . Thank you I really hope the future experiences are the same.
3 juli 2024
Review zonder uitnodiging
Antwoord van Bow Wow Meow Pet Insurance
Hi Samantha, thanks so much for the positive review! Sorry to hear you did not have much faith in insurance companies. We are so glad we have eased some of your anxiety surrounding pet insurance. Thanks for choosing us to help care for your pet. We hope to do so for the years to come. I hope your Poodle is doing ok. Wishing you both all the best from the Bow Wow Meow :)
Phone customer service is shocking and…
Phone customer service is shocking and a waste of time. I had to repeat why I was calling numerous times because the guy wasn't listening to me. On top of that, after being clear from the start that the policy was under my partners name, after making me spell out my full first name and last name he tells me he can't provide any details to me because im not the policy holder.
8 augustus 2024
Review zonder uitnodiging
Antwoord van Bow Wow Meow Pet Insurance
Hi Coco, thank you for taking the time to leave us some feedback. We are sorry to hear you had a poor experience calling our customer service team. We pride ourselves on providing a high level of customer service so it is disappointing to hear we have failed you on this occasion. The customer service team likely asked you to spell your full name to check and see if you were an authorised person on the account. Due to privacy legislation, we are unable to provide details to anyone unless they are the policy holder or an added authorised person. I'm sorry that the customer service representative didn't clarify this earlier and that you felt it was a waste of time. I would like to have our team review this incident so we can improve. Can you please email help@bowwow.com.au with your policy number and this review so we can investigate? Thanks in advance. Kind Regards, Bow Wow Meow.
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