Bank of the Philippine Islands Reviews 

For All Filipino OFW's don't open account in Bank of the Philippines Island if you have close it go to other bank like Landbank. As others complained they have (very, too much, over to the max) terrible customer service, and I will name Ralph Laurenz Manuba-The BPI Online Team as one of them. My only problem is changing my mobile number. I have done the procedures and requirement they require only in the end they require additional requirement that is not easily attainable in my location-Saudi Arabia.

And i did not see any reply or apology from reviewers. Or maybe they don't know Trustpilot

Customer service and folks here just don't care. If you're a regular customer, if you have issues, they don't care. Called multiple times, longgggg wait time, like an hour so I ended it, tired waiting. Multiple chats and agents are just like robots with no real empathy. Always telling you to wait doe an update or tells you, please reachout again later today to get a feedback. Looks like they just want to escape. I seldomly have a good experience with their customer service, I feel with their tone, they don't have the real care, it's all about the paycheck, not real customer-obsessed, and it s**ks!!!!!!!

The worst of the worst bank. The way they operate is not efficient at all. They charge fee for useless stuff also.

BPI customer service was poor. It took 3 people just to reach to the right person and spend almost half an hour just to reach them.

BPI ripped me off with a nearly 15% fees charged for a foreign transfer of around PHP20,000.
On top of that they will not answer my emails complaining.
Watch out for these guys!!

BPI is very hard to deal with. No consideration for customer. In the last year they have made ALL Online login and transactions to be done through Cell phone. No other bank I know of has this!? What happens when I travel overseas??? I can not view nor transact online?

All negative reviews here was true, I also experience by phone call and email. No one will help you esp. for fraud case they will waste your time and no help from their side.

2 agents transfer the call and they cant escalate the situation for having a fraud to disputing the charges they don't want to help you about for the sending documents for disputing the charges.. red flag for the BPI Philippines Customer Service.👎,🚩

One simple request to change a mobile number takes them 2 months to do, long queues on customer hotlines, bosses are not concerned with complaints, pretty much shows incompetence! What's so difficult about changing a phone number in the system? Their OTP won't work if you have a wrong number, but a simple request takes ages to get resolved!

Mabilis akong nag-file para sa isang refund at ang aking kaso ay matagumpay sa loob ng 17 araw, para maabot mo ang aking larawan sa profile

Negative rate if available. They have the poorest customer service. As an OFW, I can't get hold of their support.
1. I emailed multiple times with no responses
2. Asked for a callback, never got any
3. Sent tweets and chats on social media, no solution.
4. I Gave them an international call that I paid every minute and have not connected. I gave up at 1 hour and 38 minutes of hearing their crap waiting call tune.

Poor customer service, will find another bank after this I sent this review. Useless contact

If I didn't follow up everyday, I dont think my complaint would have been handled. My Credit Card was used in Hong Kong for a P43 000 purchase for Food Panda. There was no OTP or Authorization whatsoever. They told me it will take 3-5 days to get sorted but it took them almost 2 weeks to do so.

Poor customer service hotline. I just want to verify a transaction because the mobile app doesn't have sufficient information. Dialed their hotline at 6 PM waited till 830 PM still im hearing all phone bankers are busy. Their customer service hotline is crap!!

Today November 8th 2023 before you can open your account on your mobile phone you need to get a code number which is sent to your mobile phone. BPI keeps making banking online more difficult first that crazy app and now this. Older people are going to find this very confusing.

I am extremely disappointed the way the situation was handled. I have always valued the services that you provide however this experience has left me with a negative impression of your bank. This new app is a whole new struggle to customers who are living abroad . Why do I have to spend money just to send an international text from BPI to get my code so that I can register in their new app?Who do I have to spend money to activate my roaming services when in fact it’s the BPI who decided to change ? I am sad to say that despite making international calls to Pasong-Tamo branch and the customer care numbers, there has been no action taken to date. It is very disappointing that even such small requests can’t be timely fulfilled by a bank of your stature.

If i can give BPI a negative rate i would love too. I was trying to reset my password after updating my mobile number and it's been 3 days but i haven't receive the OTP!!!! I just want to access my online banking! I gave everything that they asked me to for the security purposes but it seems that their system is very poor! Poorest of all the poorest! I am so disappointed! When i tried to call them they kept me waiting for 30 minutes which cost a lot of money for me because i am working abroad and i'm calling their international hotline! Even BPI chat services is useless!!!!!!!

Poorest of the poor customer service hotline ever. Wasting my time many times always answering machine and repeatedly the options. Try to improve your customer service hotline bpi for those people or customers need assistance Immediately.

poor customer service hot line, waited for an hour and no customer service representative picking my god damn call, consumed and wasted my 1,000 regular load. How you even going to help your clients if you are not answering any calls! What's even the purpose of your costumer hot line number!

I booked a flight going HK using online payment method, first account it says there is a problem so i used my other account and still the same, when i checked my email it says 2 successful transaction, now im calling you BPI bank and no one to talk to!

poor service!