Bank of the Philippine Islands Reviews 

I seldom write a review,but this one need to be to be written to acknowledge and give credit to those men and women who tirelessly and honestly do their job to serve their clients.
I had some problems with my account of which I am at fault, these involved a sizable amount from my savings....while my fault,the employees of BPI BONIFACIO branch in City of Biñan did hard work to resolve my problem to my favor that I had my money back.
To Rome Lisa Batiquin,branch manager BPI Biñan for her kindness and service to their client,my honor to be one of your millions customers,to all the guards and most specially to Madame JENNIFER GUMALO,amgr.of the same branch I am very proud to say you're exemplary efforts to get my money back is beyond reproach, May you thrive more ....I thank you...I really appreciate your services and will continue to be with your bank.
Before I forget,I noticed that the office is so clean and comfortable....sana all...😀😀😀😀

BPI Panglao, Tagbilaran City
Have banked with them since 2013 &have always had the best services, love the people here they are so helpful and nice!

Really annoying bank to do Bussiness with! Online is not very user friendly! A bunch of crooks!

Really bad bank to do business with.
Last year, their agents drained my phone battery with constant calls to open car insurance policy with them. And now, my policy expired and no one even informed me about it in advance or offered me new one.
I have been trying to make new policy for a week already, and their agents are of no help at all. Just delaying it constantly.
Also, I transfered and exchanged lots of money with this bank, through my wife's bank account. And then when I tried to open savings account with them, they did not allow me.
So I went to another bank, and that bank is doing their business really great.
No more BPI for me, really bad experiences with them.

Mag ingat kayo sa mga Empleyado dito, mga scammers lahat nagwork sa BPI. Sila yung mga tulisan. Alam nila lahat ng details sa account ninyo, yung mga tumatawag na scammers inside job lang din.

There's always a long line of clients waiting for their individual turn. However, these inconveniences will always be greeted by a smiling and pleasant tellers.

Even though the process was taking time, I would like to thank to ms. Jhen for helping me to process my online banking she Has a cheerful attitude. a great example of customer service. Well done!

Pakipalitan po yong mga Csr niyo sa viber, maliban sa hindi pa sumasagot nakahold na ang line, ang pangit ng assistance. tsaka wag niyo na po gamitin ang entrego sa courier alam niyo naman na di maaasahan. card yan denideliver, need a secure courier. nakakabwesit lang.

This is the worse bank I have never seen in my life. Nothing is working properly, there is always an issue with the transactions. Very very disappointed. I will never advise a friend to have an account in this bank.

Magandang araw po. Wilson Buan po mula sa Dubai UAE. Pasencya na po kayo kung sa mga comments ako ngmemessage, napakatagal ko na po kumokontak sa BPI customer service nyo at naghintay ako ng 20minutes - 12 minutes at 20 minutes pa ulit pero hndi po ako sinasagot at puro waiting lang. international call po yun. my emergency po at kailngan ng padala ko pero hindi pumasok sa account ko sa BPI. kailngan ko lang po sana ng tulong. or at least do some improvements sa call center nyo. baka po pwde makahingi ng tulong..salamat po.

I have requested my bank documents over and over again. Provided authorization for the fees and filled out their forms. Their indicated process time for my requested document is 2-3 days… it has been more than a week. I have been passed around from person to person all of them asking for me to the process 2-3 times. I am waiting for my documents so I can move my business to another bank. It is terrible. I am going to use a foreign bank after this

This bank is always, not exaggerating, always slow. I have been to the branch in Daet and 2 branches in Naga. In every case, the line was long and the wait was long. In comparison, we also bank at BDO. The wait at the BDO branches that I have gone to is always reasonable.

BPi is super rubbish. Transfer your money to other local bank as soon as you can. At some point you will experience BPI’s awful service. They will try to take money from you as much as they can. They don’t value customers at all. They will reply to any negative comments here with a standard reply asking how they can help you but they will not do anything that will help you.

stop the security at South General Hopital from posting signs on the Atm,like that is only for South Gen employees or that the ATM is down.

BPI CLOSED MY ACCOUNT WITHOUT ANY WARNING OR INFORMATION WHATSOEVER!
I CALLED THEIR HOTLINE AND NOT EVEN THE GIRL WHO ANSWERED DOESN'T HAVE ANY SOLUTIONS ON THIS, SHE DOESN'T HAVE ANY INFORMATION BUT TO TELL ME IT'S CLOSED. SHE SAID THAT BPI JUST RANDOMLY CLOSES AN ACCOUNT! BPI IS VERY VERY DISAPPOINTING. NO SOLUTIONS EVEN OFFERED ON YOUR PART.

Frustrating to know that the company are not gear to make transaction customer friendly. I am overseas and no chances of getting my ATM but personally going to the bank. Disappointing given the technology we have to verify such identity.

BPI personal Loan disbursement takes longer than usual. I signed last March 24 , its already April 14 and nothing was disbursed in my BPI account. I keep calling the CS of BPI who already escalated the issue but the Loan department have not taken seriously the matter or not paying attention at all . They are taking the Costumer for a joke I waited last Tuesday and now its Friday but Loan department have not taken a single action at all so Frustrating and not reliable.

They can not provide the best options for back to back loans even with a large deposit. The interest rate is too high with too many requirements and at least 2 weeks to a month's time to have it approved.

My bank since 2010. Always have, always will. But please give credits or perks more to your clients and if a certain client has been with your bank for 10 years or more and active when it comes to their transactions, issue a credit card!