Bank of the Philippine Islands Reviews 

Bank of the Philippine Islands (BPI) is one of the largest and oldest banks in the Philippines, with a history dating back to 1851. As a long-standing institution, BPI has established a reputation for reliability and stability in the banking industry. The bank offers a wide range of financial products and services, including personal and business banking, loans, investments, and insurance. BPI has also implemented various measures to ensure the security of its clients' funds, such as multi-factor authentication and advanced fraud detection systems. BPI has received numerous awards and recognitions for its performance and service, further indicating its reliability as a bank. However, it is always recommended to conduct your own research and due diligence when choosing a financial institution that best suits your needs.

Napakatagal ng service nauuna pa ung mga kakapasok lang😡😡😡😡😡

BPI bank is not reliable. Even if you have 2 step authentication, criminals can still fraudulently charge a BPI account. I received a call, they knew my account number. I hung up, but they somehow bypassed the 2 step authentication. Hackers are learning how to do this. BPI is behind the times. Buyer beware of BPI.

Had an issue with my gcash transfer but they automatically sent back my credits after a few days. Customer service staffs & tellers are nice and accommodating. Depends on the branch, sometimes they have huge queues. This needs some improvement.

Worst bank. Not recommended to anyone.

Poor customer service, always down when it's a critical day for everyone and even if it's not maintenance day, they still find a way to screw things up. We transferred a huge amount from BPI to GCash and it's still not reflecting. We were advised to wait for 7 freaking business days for money to be credited back in. WHAT THE HELL, I don't recommend this bank. They've been in the business for god knows what and they still have s***ty and sketchy business practices

I applied for Personal Loan at BPI Passi Iloilo branch when I took my vacation. After 2 weeks of constant communications through text and emails while andun pa ako, I have not get positive response. Then I came back to my work overseas and email them for update and cc'd the corporate office. Tsaka lang sira magrereply and magtuturuan kung sino naghawak ng application ko then next day sasabihin nila cancel na application ko dahil wala na ako sa Pilipinas. Kung hindi ba naman kayo mga t@nga 2 weeks akong nasa Pilipinas di niyo inasikaso application ko. Don't bother to take their service. They are 171 years of having slow poke system.

I think we better transfer to other bank. Hindi pwedeng magtransfer sa ibang bank, naka stuck ang pera what if emergency na BPI? Hindi sya advisable pra sa mga kapwa ko ofw. pansin ko lang sa mga apple users d nagana, kc ung flatmate ko nagana nman,. so kailangan pa namin bumili nang new phone? pakiayos nman yan BPI. otp is enough bkit need pa eregister mobile, or yung bwisit na mobile key na yan

So yes they have a mobile app but the services are so limited! Just for bank statements alone, you can only get it for the current year alone! If you need additional bank statements you will have to personally be in the bank. What a backwards way of doing things! I mean, hello?! Really every form has to be populated manually! Theres no online form or online process to request for more than a year’s worth of bankstatements! What’s up with that?!

They need to rethink how they do banking..provide options for more actual online services people! And what about options for people abroad?! Really they wouldn’t even bat an eye to accommodate their requests unless you physically go back to the Philippines! Just horrible way of doing things really!

I’ve held bank accounts since 1970, and for the last 5 years one with the BPI. Sadly I have to report they are the most lack lustre outfit imaginable.
The staff are unhelpful and dismissive, while seemingly only able to work at a glacial pace. The bank is crowded with customers waiting to have the most simple queries fobbed off.
I actually asked a staff member who the bank was run for, the customers or staff? I didn’t receive a response.
The staff should observe those employees at their local McDonald’s or Jolibee when taking lunch, to learn what good and timely customer service is.
Clearly bank employment is too comfortable and a culture of contempt for the customer the prevailing culture

It is sad to give my main bank account a review, I experienced the worst to them after years of stashing my money to the bank. I am opening a Dollar account and my main CSA is great, but there are senior CSA beside her that is furious and angry about it. She is asking a confidential document which is my employer contract to me. Well I calmly approach and ask questions but she is still into her attitude,I know that there is a better way to engage it with customer. So out of my frustration I calmly get out of the bank and I opened into my other bank account, From there I received the most convenient and correct way of opening a dollar account, I don’t know if BPI are starting to hire unmannered employee. I hope they will improve and learn some good-manners to their customer.

slow service and dont know how to handle clients properly . do not know how to multi task.

First of all, they offered to give me a CC when we opened a checking account on their Sto. Cristo branch. They told me that that CC won't have annual fees, but apparently this wasn't the case. They don't even have an option to send an e-statement to my email. Pretty terrible experience when doing face-to-face transactions as well.

One thing to note is that they're consistent, consistently terrible in all of their services.

I cannot transfer to bpi after they are doing the update. So disappointing I cannot do the transfer to 3rd party coz I have to register my device. They are unable to register my device at this time. I called costumer service thousand times and already file a complaint but still got no response. Why do I have to register my device? I've been using the same device for years. Living here in the US I cannot transfer money to my children in the Philippines. I am very disappointed. I'm gonna close my account when I go home to the Philippines!!!!!!!!!!!!!!!

So disappointed with this NEW procedure in transferring money from my BPI account to the 3rd party. Registering my mobile device and to get this Mobile key is a struggle! I followed the step by step procedure pero walang nangyari! I am living here in abroad and I need to transfer money to my family asap due to emergency reason. Tried calling the hotline pero wala ka mn lang makausap!

So frustrating bakit easy lang sa inyu yung issue na unable to dispense money tapos debited na sa account thats our hard earn money 1 week na d nio pa maibalik napa ka scammer nio talaga needed pa naman namin yung pera for surgery wala kayong puso wala man lang nagreresolve sa mga ganitong case

So disappointing here in baguio city bpi. They just let the mob wait for their slow work. Why not just get a small office and let the 3 workers do the job. Cuz too wide 9 windows plus the 7 empty windows at the back... but only 2 or 3 are working so the queue is too much.. it's too annoying waiting... they don't deserve to take the big space of baguio just give it to other banks who can able to attend the needs of the people...

Worst experience/ racist/ unethical

A client before me went to this bank to open a payroll account endorsed by a company here in the Philippines. (note that this is main branch for this company which means all of their foreign employees open an account in this BPI Branch).

After waiting for almost 2hrs outside, they finally called him. Right from the door, the branch manager (a woman) immediately told him that he cannot open an account because he's a 'Bombay'. This is disgusting and racist! (Note that my he is not even Indian which they referred as 'Bombay'. You cannot judge the person by how he looks.

You may have policies that you need to follow but this is not how you treat people! Do not ask them where they are from before looking at their documents. This is inappropriate!

- Assist them like anyone else, greet them like how you greet your so called 'Rich' clients, ask them to sit, ask for documents such as passports or any ID
- assess the documents properly (to see where they're from)
- If they do not qualify, explain it to them in a respectful manner

NOTE: Make sure you know Immigration laws for foreigners. The manager asked for 'Work Permit' when he's under Temporary Residence. (TRV holders are exempt from securing an alien employment permit should they wish to be employed in the Philippines).

Please train your tellers and manager in this branch especially when it comes to dealing with customers to ensure overall customer satisfaction.

- Bad customer service
- Long wait even tho there's no customer inside
- Slow processing (no sense of urgency);

No to BPI and its services anymore! VERY VERY BAD EXPERIENCE WITH THEIR SO-CALLED #MYSAVEUP ACCOUNT THROUGH GCASH. IT'S A RIPOFF!

CSR's are not helpful. Worst among the worst. I will cancel everything. NEVER AGAIN!!!!