Bank of the Philippine Islands Reviews 

Highly recommended to no one. The service displayed is terrible. When you transfer money from Bpi to Palawan and needs to rectify only just for one letter mistake but advised to cancel and wait for 10 business days. Considering the transfer is very urgent. How could you let the customer wait instead coordinate it with your tied up partners and do what is necessary. Your excuses were so lame and could have done some alternative ways to resolve the issue. I have asked to put me on automated survey to provide feedback and was told you don't have that system when in fact, it helps to improve your incompetent service.

Wlang kwenta ang BPi in terms of mortgage loan! Wag kau magpa scAm. Babawiin nla ang bahay nyo after 5 years! Gagawa sila ng way!na mabawi!

It's very disappointing that they will keep sending the envelope that contain bank statements (or private/personal information)in your barangay while out of the country instead of sending the statements in your personal email.its bulshit #private information.

OTPs don't send. hotline for it doesn't even work.

This is just a joke bank. They always said that you cannot open a bank account. Just find an alternative bank!

Their customer service are so very helpless. My parent cannot open account for her job without any reason. I will give 5 stars if you open account for my parents or i will leave 1 star forever.

Their online banking works perfectly fine but they can have problems with security

I'll break down my experiences so far:

1.) Their ATMs are constantly offline. If BPI can see this, they can check that my account barely uses their ATMs. Instead I use different banks to conduct my business, not out of choice but as a necessity because their ATMs are poorly maintained.

2.) Long wait times. This one I kind of understand, and they did provide a means in making it shorter but its still a hassle nonetheless.

3.) Bad Reputation. Just look at these reviews. Also keep in mind they had a breach back in 2017 due to "human error". So with that, they're also not the safest bank.

4.) Bad Customer Service. As someone who was worked in Customer Service, I can tell you with confidence that BPI does a terrible job at it. One of my most recent moments is when I was unable to get my card due to my schedule and as I was explaining myself, you can tell the man behind the counter was not listening to me. Only waiting for me to end so he can keep repeating that lines "That's not an excuse."

5.) Garbage App. Don't get me wrong, the app is decent... if you can log in. Just go to their twitter and look for a tweet about the app and I can guarantee you that most of the comments is how to log in. The app only has the options of "Forget Password" and not "Forget Username" (Which you need access to in order to reset your password.)

I went to BPI to assist me in this issue because I used to have an account with them through my job, the problem was that job was from 6 years ago and I no longer remember my username. Now, I could always just make a new account, the second problem was my email was already linked to my old job account so it can no longer work. I asked if they can just remove my email from their data and I'll just upload it again and they said that was not an option.

Finally, they told me to INPUT A FAKE EMAIL and just change it later... this company... who holds thousands of peoples money.. asked me to USE FAKE information just so I can have access to my funds online. Which I did and it turns out I cant even change my email for later, so yeah...

6.) Terrible Couriers. I got my account withheld from me once because I never received their "Thank you letter". According to the courier, there was nobody to receive it.... even though I worked from home and can be accessed via doorbell. They told me they need me to go to the bank and provide paperworks as proof of residence. (I would have to miss a workday) When I asked if they can just resend it, they said that was not an option.

Overall, just get other banks out there.

Their customer service line is not working. Tried to open an account online, didn.t know that it would be tagged as branchless. Everytime you have a concern with your account, you have to call their customer hotline but no one answers. such a waste of time.

First off, their rewards suck. Now, I called them to ask for help about my credit card payment somehow not being posted on their end. And their representative only asked for proof of payment which I don't have cause I paid thru an app and usually don't have any need for the said receipt. Instead of trying to contact the concerned party, she only explained that we won't get anywhere without the receipt. That may be the case but at least try to let the concerned team know and maybe look to it.

Now I have to go through all the hassle of contacting different teams which shouldn't have happened if there wasn't a problem on their system. Pretty awful experience overall.

Excellent Customer Service! Had an excellent banking Experience with you. Highly recommended!

A big thank you to Ms Katz Villasan of Malibay Pasay Branch who assisted and accommodated us earlier. A hands on manager who always check their customers waiting outside to make sure that they are okay and maintain social distancing. I know we chose the right bank. Hope to see you in a higher position next time. Thankyou.

hahahaha nagpost pa sa official website ng list ng accepted ids tapos di naman pala tatanggapin nbi saka philhealth sayang pagod sa inyo haha bakit kayo pa naging payroll namin pakyu bpi camarin susano pakyu bpi hahahaha kaya kayo suki ng panghahack at bank robbery e mukhang deserve nyo nga yan kawawa members nyo sa inyo hshshhahahaha kahit id ng member nyo ayaw nyo iaccept hangga't hindi postal id e pakyu

It's been 2 weeks since I emailed them about my inquiry up to now I got no response from their customer service. :( I badly needed their response since I'm working from home and I linked my payroll to my savings account.

I gave 3 stars because I have a great experience in BPI Family Savings Bank Guadalupe before opening the account and during updating.

The customer service number is impossible to reach. I had Transferwise transactions before, and it took almost 24 hours to get the money and that is on a good day. If it is a holiday, then you are in for a shock. One time I had to ask my employer in Canada to send the money early before the new year otherwise I'm going to receive the money in about a week. Apparently, their system shut down on weekends and holidays, while most banks are BAU. This is the greediest bank as well. They are more concerned about deductions than keeping their customers informed about deductions. And one has to navigate a web of red tapes before you get your answer. And the answer is unsatisfactory. Keep away from this bank as much as you can. Run if you must.

The BPI branch in Gen. Mariano Alvarez, Cavite is the worst.

BPI and BPI family savings banks have weak cybersecurity measures in their digital platforms (ex. Online banking and credit card), many loopholes and lapses, prone to hacking.

Not OFW Friendly. Don't know how to handle our problems. It's like they want you to go back to the Philippines before they can resolve the problem. Their call centers are asking for phone# to verify the account, of course some already forgot what they used. Some OFWs are long been outside the country. Then, calling them is yeah long distance, so there is charge without resolution. Email follow ups are been done, after 2 or 3 exchange of emails for their requests, NO reply after that. This is one of the many issues I had with this bank. The last time my problem was resolved, its because I went home for vacation. Unbelievable right?!

Since October 2020 I have been in touch with BPI thru their Main line. I have to spend hundreds of dollars to wait more than an hour and get someone on the phone to be transferred and wait for more, US Eastern Time from 12mn to 4am only on several occasions just for them to change country/area code of my phone in their file to get one time pin # to open account online. Only in May-June finally got online account.

Since June 2021, I have requested by email in their different addresses to change back my savings acct to time deposit. Until now no response.

The bank has below than poor customer service esp if you are in touch by phone or email from America. They are respectful personnel over phone but you can't get right answer at one time and fast.

If you are in Management, then you are as worst as your staff since you read online of so many complaints yet you all did nothing to improve. Would you prefer to lose more accounts and have bad reputation? Is this why you lost all your branches in America?

They are letting the customers wait outside for an hour and more. Customer Service is not having sense of urgency.