I am new to the charging experience and have only used one, very convenient, charging station. I have had no issues and it is always tidy and inviting. It is situated very close to a garden centre wit... Toon meer
Bedrijf heeft geantwoord
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Plugged into a charging point in Milton Keynes and keyed in number. Display on charging point said the code for the point wasn't recognised. Tried again. Same thing happened. Phoned helpline. Very hel... Toon meer
Ali was absolutely brilliant! He helped me sort out my car charging issue and was so patient and understanding, especially while I was feeling stressed and overwhelmed. He took the time to help me and... Toon meer
Bedrijf heeft geantwoord
Belinda at BP Pulse was an absolute superstar when I called today. I had problems getting the charger to start charging so I called the number given, and she answered within moments. Belinda was so... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We’re energising the future of transportation by developing fast and convenient charging solutions for consumer and commercial electric vehicles. Over the course of more than 10 years, we have designed and developed innovative electric vehicle charging solutions that enable EV drivers to charge at home, at work and on the go. On our mission to make charging fast and hassle-free, our charging points have been used over 35 million times to enable around 200 million miles of zero tailpipe emission driving. > 35 million electric vehicle charging sessions delivered 200,000 miles of zero tailpipe emission driving enabled > 50,000 drivers empowered to charge from home
Contactgegevens
Witan Gate House, 500-600 Witan Gate, MK9 1SH, Milton Keynes , Verenigd Koninkrijk
- 0330 016 5126
- heretohelp@bp.com
- www.bppulse.co.uk
4,1
Goed
10K reviews
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BP Pulse EVCP did not charge my car
Unfortunately the BP Pulse EVCP (12257, number 1) was faulty. I had to made 4 calls in total. Initally the EVCP would not start charging and once resolved, it was slow and then went to EV Paused (twice). All of your customer service agents were very helpful providing guidance and support, particularly Lucy. But eventually I gave up, without my car being charged.
BP Pulse did contact me afterwards apologising for my experience and assured me they will investigate and fix this charge point, with a goodwill gesture thrown in. I can't fault their Customer Service.
27 augustus 2026
Antwoord van bppulse
Hi Mike, thanks for taking the time to share your experience. We're sorry to hear you weren't able to complete a successful charge despite several attempts.
We can appreciate how frustrating that must have been, especially after spending time troubleshooting and trying to get the session going. We're pleased to hear our Customer Care team was able to provide support, and we'll be sure to pass your kind words on to Lucy.
We can confirm that a technical ticket was raised for the charger so our team can investigate the issues you've reported.
If you'd like to discuss this further, please contact our 24/7 Customer Care team on 0800 464 3444 and we'll be happy to help.
⚡ Paula, bp pulse
Help from Afar and a friendly voice
The Charger was not showing as available, so I called support. The charming young Lady who answered promptly, helped to diagnose a fault with the unit and initiated a unit reset. She then helped to start a charge remotely.
27 augustus 2026
Antwoord van bppulse
Hi Tim, thanks for the great review! 😊 We're delighted to hear our Customer Care team was able to help get you charging and turn things around for you.
It's great to know the issue was resolved quickly and that you were able to continue your charging session. We'll be sure to share your kind words with the team.
Thanks for choosing bp pulse, and we hope to see you charging with us again soon.
⚡ Paula, bp pulse
Fast and smooth resolve my problem.
Very polite, understanding and helpful customer service.
27 augustus 2026
Antwoord van bppulse
Hi Anna,
Thanks for your review! 😊
I'm delighted to hear you received polite, understanding, and helpful customer service.
Providing friendly, supportive, and effective assistance is incredibly important to me, so it's fantastic to know the support you received made such a positive impression.
Thank you for taking the time to share your feedback. I'll make sure your kind words are passed on to the team, as recognition like this means a lot to our Customer Care advisors.
Gary, bp pulse team ⚡🚗
Practical but…
Practical at Nottingham tram but most of the chargers don't work took my 3 different charges to find a working one and they all have condensation under the screen so can't see numbers
25 augustus 2026
Review zonder uitnodiging
Antwoord van bppulse
Hi Mel,
Thanks for your review. I'm sorry to hear that most of the chargers weren't working during your visit and that it took trying three different chargers before finding one that would successfully start a charging session. I completely understand how frustrating that must have been.
I also appreciate your comments regarding the condensation behind the charger screens. I understand how difficult it can be to identify charger numbers and use the equipment when the display isn't clearly visible.
Thank you for taking the time to share your experience with me. I'll make sure your comments regarding charger availability and the condition of the screens are passed on to the relevant teams for review.
Gary, bp pulse team
Absolutely awful company
Absolutely awful company.
We had them install our EV car charger via Motability, terrible communication & had to get managers involved to get things sorted.
Charger broke & was replaced. 2nd charger has now broken aswell & was told it’s a week out of warranty so we had to pay for 3rd charger.
After lots of back & forth on email we arranged our own electrician to install a new one at our own expense who found that the one they installed had no isolator fitted & the wiring in the meter cupboard had not been cleated. Again after lots of phone calls with the electrician then photos & emails they wriggled out of it & said they did what they had to at the time.
Terrible accountability, really bad customer service. We’ve now had to pay extra to rectify their mistakes.
Do not use this company.
Just seen their response which is an absolute joke! They didn’t follow the original installation properly, we had a second opinion from another electrician who said the same. Leaving cables hanging loose surely is not right. They supply poor quality equipment and have no intention or interest in helping customers!
1 juni 2026
Review zonder uitnodiging
Antwoord van bppulse
Hi there,
Thanks for taking the time to share your feedback. I'm sorry to hear that you've been disappointed with your experience, particularly regarding the installation process, communication, and the issues you've experienced with the chargers over time.
I completely understand how frustrating it must have been to experience multiple charger faults, have concerns about the installation, and then feel that your concerns weren't addressed in the way you expected.
Having reviewed the details of this case, during our investigation I was unable to find any indication that bp pulse acted incorrectly or failed in its obligations. The charger and associated wiring were installed by a qualified contractor in accordance with the regulations and standards applicable at the time of installation.
I appreciate that this may not be the outcome you were hoping for, and I understand your disappointment given the time and effort you've spent trying to resolve the matter. However, based on the information and evidence available, I have not identified any issues which would indicate that the original installation was non-compliant.
Thank you for taking the time to share your experience. I'll ensure your feedback regarding the installation process, communication, and overall customer experience is shared with the relevant teams for review.
Gary, bp pulse team
Antwoord van bppulse
Hi Jonny,
Thanks for your review! 😊
I'm delighted to hear you received top-class customer service.
Providing friendly, professional, and effective support is incredibly important to me, so it's fantastic to know the service you received left such a positive impression.
Thank you for taking the time to share your feedback. I'll make sure your kind words are passed on to the team, as recognition like this means a lot to our Customer Care advisors.
Gary, bp pulse team ⚡🚗
I called as one of the EV chargers had…
I called as one of the EV chargers had a fault code and it was the first time I had used an EV charger. The advisor was so helpful and efficient. He took the time to make sure I knew what I was doing and stayed on the phone with me until the car was charging, talking me through the whole process. Amazing experience and customer service. Thank you
24 augustus 2026
Antwoord van bppulse
Hi Michelle,
Thanks or taking the time to leave such a lovely review. 😊
I'm delighted to hear that our Customer Care advisor was able to help when you encountered a fault code on the charger, especially as it was your first time using an EV charger.
I completely understand that using a public charger for the first time can feel a little daunting, so it's fantastic to hear that the advisor took the time to guide you through the process, explain everything clearly, and stay on the phone until your vehicle was successfully charging.
I'll make sure your kind words are shared with the team. Feedback like this means a lot to our advisors and recognises the difference they make in helping customers have a positive charging experience.
Thank you again for sharing your experience and for choosing bp pulse. ⚡🚗
Gary, bp pulse team
I have used the pump in Whalley several…
I have used the pump in Whalley several times usually without incident.Being situated as part of on street parking it can be difficult to access without sticking out into a busy main road and risking getting a parking ticket.When I tried to use it on Saturday the touch screen was very dodgy and I was forced to log on as a guest rather than a member meaning I had to pay a lot more for a charge.When it did eventually connect the charge was successful.
22 augustus 2026
Review zonder uitnodiging
Antwoord van bppulse
Hi Gill,
Thank you for your feedback. I'm sorry to hear that your experience at the Whalley charger wasn't as straightforward as it should have been.
I completely understand your concerns regarding the location of the charger and how difficult it can be to access when it's situated alongside on-street parking on a busy road. I also appreciate your comments about the touchscreen, and I'm sorry to hear it wasn't responding properly during your visit.
I can understand how frustrating it must have been to have to charge as a guest rather than using your membership, particularly when this meant paying a higher rate than expected. While I'm pleased to hear that you were eventually able to connect and complete a successful charging session, I appreciate that the process wasn't as smooth as it should have been.
If you experience any issues when using the charger, including problems with the touchscreen, please don't hesitate to contact our friendly Customer Care team. Our helpline is available 24 hours a day, 7 days a week, and we'll be more than happy to assist.
Thank you for taking the time to share your experience with me. I'll make sure your comments regarding the touchscreen, charger accessibility, and membership login issues are passed on to the relevant teams for review.
Gary, bp pulse team
My issue is with the pre authorisation…
My issue is with the pre authorisation I'm still waiting on my refund after 5 days of over 40 pounds if I needed to top up 3 times a week they would be holding over 100 pounds for days on end they don't do it when your at a petrol station so whats the difference
19 augustus 2026
Review zonder uitnodiging
Antwoord van bppulse
Hi John,
Thanks for your feedback. I'm sorry to hear you're still waiting for the release of your pre-authorisation funds and can understand why this would be frustrating, particularly if you charge regularly.
The amount you're referring to is a pre-authorisation hold, rather than a charge. This is used to verify that sufficient funds are available before a charging session begins, in a similar way to how some hotels, car hire companies, and pay-at-pump fuel stations can place temporary holds on a payment card. Once the charging session has ended, you're only charged for the electricity you've actually used, and the difference between the pre-authorised amount and the final session cost is released by your bank.
I completely appreciate your point that if you're charging multiple times a week, these temporary holds can add up and leave a significant amount of money unavailable while waiting for them to be released. Although the release process is handled by the card issuer and bank rather than bp pulse, I understand why this can be frustrating from a customer's perspective.
The time taken for the funds to become available again can vary depending on your bank or card issuer, with some releasing the funds within a few days, while others may take longer.
Thank you for taking the time to share your concerns. I'll make sure your comments regarding the pre-authorisation process and the time taken for funds to be released are passed on to the relevant teams for review.
Gary, bp pulse team
Haven’t had one because no fast…
Haven’t had one because no fast chargers in area WS120PG so charged at Tesla charger…
24 augustus 2026
Antwoord van bppulse
Hi Chris,
Thanks for your feedback. I'm sorry to hear that you haven't been able to use a bp pulse charger in your area and instead needed to use an alternative charging provider.
I completely understand how important it is to have convenient access to fast charging close to home, and I appreciate your comments regarding the availability of chargers around the WS12 0PG area.
Thank you for taking the time to share your experience. I'll make sure your feedback regarding local charger coverage and availability is passed on to the relevant teams for review as we continue to expand and improve our network.
Gary, bp pulse team
The call handler was able to identify…
The call handler was able to identify my problems very quickly, unfortunately he was unable to correct the issue.
24 augustus 2026
Antwoord van bppulse
Hi John,
Thanks for your review. 😊
I'm pleased to hear that our Customer Care advisor was able to quickly identify the issue you were experiencing. I understand it can be reassuring to know the cause of a problem, even when a resolution isn't immediately possible.
I'm sorry that, on this occasion, the issue couldn't be resolved during the call. I appreciate how frustrating that must have been, particularly when you're looking to get back up and running as quickly as possible.
Thank you for taking the time to share your experience with me. I'll make sure your feedback regarding the support you received is passed on to the relevant teams.
Gary, bp pulse team ⚡🚗
Reliable
Reliable, however I have visited Milton Keynes and some of the charging places had no cables, which made it difficult for my visit
20 augustus 2026
Review zonder uitnodiging
Antwoord van bppulse
Hi Sindiso,
Thanks for your review. I'm pleased to hear you've generally found our chargers reliable. 😊
I'm sorry to hear that you encountered issues at some of our Milton Keynes locations where the chargers had no cables available. I completely understand how frustrating that must have been and how it could impact your visit and charging plans.
Unfortunately, Milton Keynes has been affected by a number of cable theft incidents recently, which have left some chargers unavailable. I'm aware of these issues, and we're actively working on a solution. We're aiming to replace the affected cables with cut-proof cables as soon as possible to help prevent future incidents and improve charger availability across the area.
Thank you for taking the time to share your experience with me. I'll make sure your comments regarding the Milton Keynes locations are passed on to the relevant teams.
Gary, bp pulse team
Both machines out of operation despite…
Both machines out of operation despite being rebooted and no others close by
23 augustus 2026
Antwoord van bppulse
Hi Andy,
I'm sorry to hear both chargers were unavailable during your visit, especially when there were no convenient alternatives nearby. I completely appreciate how frustrating and inconvenient this must have been. I've reviewed the site and can confirm our Engineering team attended yesterday, and the chargers have since successfully delivered charging sessions. Thanks for bringing this to our attention, and I apologise again for the disruption to your journey.
Gary, bp pulse team.
Are we ready from EV’s - no
No issue with customer services however the fact that BP deducted £60 from my account and failed to provide the service is very frustrating. 2 hrs lost between phone calls and eventually finding equipment that worked on the third attempt clearly shows that we don’t have the infrastructure to support and encourage people to lower their carbon footprint.
23 augustus 2026
Antwoord van bppulse
Hi Brian, thanks for taking the time to speak with me today about your experience. I'm sorry for the frustration caused when you were unable to charge and had to spend so much time trying multiple chargers before successfully receiving a charge.
I completely appreciate how disappointing this must have been, especially when you were relying on our network and experienced delays along the way. Whilst the £60 pre-authorisation is only a temporary hold and not a charge, I understand the concern it can cause when a charging session does not start as expected.
Thank you again for your time on the phone and for sharing your feedback with me. I've taken your comments on board and apologise again for the inconvenience caused.
Gary, bp pulse team.
VG help and advice given to me by Ali.
The help and advice given to me by Ali was great.
The charging unit needed resetting after I had plugged in
Lots of confusion followed but Ali sorted me out really efficiently. V helpful Thanks
23 augustus 2026
Antwoord van bppulse
Hi Stephen,
thanks for your review! 😊
I'm delighted to hear that Ali was able to help get everything sorted for you.
I'm sorry to hear there was some confusion after plugging in and that the charging unit needed to be reset. I completely understand how frustrating that can be when you're expecting a straightforward charging experience.
It's fantastic to hear that Ali was able to quickly identify the issue, guide you through the process, and get you charging again efficiently. I'll make sure your kind words are shared with him and the wider Customer Care team, as feedback like this means a lot.
Thanks for taking the time to share your experience and for recognising the support you received.
Gary, bp pulse team ⚡🚗
Mr Ali helped me in the greatest need
Mr Ali helped me in the greatest need, where I lost my wallet at the wedding in Brimingham miles away from and needing to charge my car. The gentle help me charge my car on credit, which I will pay back once I get home to my town. Mr. Ali walked the extra mile to give the the greatest help and service. Great assest to the company!! From Mr AJT KANG.
22 augustus 2026
Antwoord van bppulse
Hi Mr Kang, thanks for taking the time to leave such a wonderful review. 😊
I'm delighted to hear that Ali was able to help you during what sounds like a very stressful situation. Losing your wallet while away from home and needing to charge your vehicle must have been incredibly worrying, and I can completely understand how much that support meant at the time.
It's fantastic to hear that Ali went above and beyond to help you get back on the road. Providing compassionate, practical support when customers need it most is exactly the kind of service I strive to deliver, and it's clear that Ali made a real difference to your day.
I'll make sure your kind words are shared with Ali and the wider Customer Care team. Feedback like this means a great deal and recognises the exceptional support our advisors provide every day.
Thank you again for sharing your experience, and I'm pleased Ali was able to help when you needed it most.
Gary, bp pulse team
I left the subscription service but…
I left the subscription service but kept the app for the occasional charge. When in the app it’s impossible to use the app as it constantly bomb-bards you NONE STOP to renew the subscription and the DON’T renew option doesn’t work. Terrible and so frustrating when the only charge point is BP pulse. Sort it out tech guys
22 augustus 2026
Review zonder uitnodiging
Antwoord van bppulse
Hi Mark.
Thank you for sharing your details with us and for taking the time to let us know about the app issues you're facing.
We'd like to understand more; a member of our team will be in touch soon to discuss this with you. If you require assistance, please don't hesitate to contact our 24/7 customer care team on 0800 464 3444 - we're here to help.
Paula, bp pulse
Sometimes the electric connectors fail…
Sometimes the electric connectors fail to connect. Or disconnects after 10 seconds so it’s really hard to call these reliable. Slow charge.
15 augustus 2026
Review zonder uitnodiging
Antwoord van bppulse
Thank you for your review, we are sorry to learn of your experience and would love the opportunity to discuss this with you. We have requested further information from you via Trustpilot and look forward to hearing from you ^bppulse
Just recently bought a hybrid car and…
Just recently bought a hybrid car and had decided to use bp pulse as my goto brand.
My local points are in Arnold, Nottingham, there are 8 sockets which 5 are not working and I was having difficulty connecting to the others so I rang customer services and spoke to a lovely lady.
Sorry can't remember her name but she was exceptionally helpful.
Consequently I got connected, what an asset to her team I think she is, Thanx
21 augustus 2026
Antwoord van bppulse
Hi N. Haynes,
Thanks for your review! 😊
I'm delighted to hear you've chosen bp pulse as your go-to charging network since getting your hybrid vehicle.
I'm sorry to hear that several of the chargers at Arnold were unavailable during your visit and that you experienced difficulties getting connected. I completely understand how frustrating that must have been, especially as a newer EV driver.
On a positive note, it's fantastic to hear that our Customer Care advisor was able to help get you charging. Although you can't remember her name, I'm delighted she provided such helpful support and was able to resolve the issue for you. I'll make sure your kind words are shared with the team, as feedback like this means a lot and recognises the difference our advisors make every day.
Thanks for taking the time to share your experience and for choosing bp pulse. ⚡🚗
Gary, bp pulse team
Some chargers are not working really…
Some chargers are not working really good and prices are high
So I think if the chargers are not working good so the price should be half or the machine should be totally off.
Prices are not understandable 22 kw, 50kw are same in price but some other providers are charging price on 22kw cheaper.
20 augustus 2026
Antwoord van bppulse
Hi, thanks for your feedback. We're sorry to hear you've experienced issues with some chargers and that you've been disappointed with the pricing.
We understand how frustrating that can be when the charging experience doesn't meet expectations. Our pricing helps support the operation and maintenance of the network, and we work hard to keep it competitive while continuing to invest in reliable charging.
If you'd like any assistance, please don't hesitate to contact our 24/7 Customer Care team on 0800 464 3444 and we'll be happy to help.
⚡ Paula, bp pulse
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