Bradburyart Reviews 

Altogether great!
Nice and professional staff, lots of materials available, quick and good quality service

Initially *** Not an horrendous experience but not great either. Order acknowledged 21/7 but then nothing till 31/7 when a message read ‘the last items in your order are on the way’. Had not had any items at this point so asked what was going on with the missing item- would it be dispatched separately or would I be refunded. Whilst not actively acknowledging my message (none taken) I did receive a message 1/8 stating item to be refunded. Package which was dispatched 31/7 (48 hr tracking) did not arrive until 11/8. Package looked like it had been opened & papier- mache powder product had partially spilled in box. None of this is a deal breaker- I would give Bradbury Art another chance but things would definitely need to go better.
17/8/26 update-5* experience on feedback. In addition to reply here I was contacted privately & Richard went above and beyond to make amends for mistakes made. Total respect. Recommend.

Great service and very speedy delivery. Excellent.

Good service, but two of the pots of printing inks leaked in transit.

Awesome MD notebook, stay’s flat whilst using. Fast delivery, great store and staff. A+

There were a few issues with my photo album I ordered:
- unclear descriptions on website showed a desired colour but the image didn't correspond
- to be sure I emailed them and got the answer that they have the colour I want and I can proceed with the order
- then they emailed me back that actually the only album in the colour I wanted they have is from the display with torn cover, but they offered a discount
- this initially wasn't a problem for me, and I chose another colour
- I specified that it's for a special occasion and I want a fresh, brand new album
- my order arrived and although it was sealed in the original plastic cover for protection, it showed some dents on the spine. Probably from incorrect storage.
- I convinced myself it's okay, not wanting to create waste by sending it back but later I changed my mind
- I wouldn't have bought imperfect new item if I'd seen it in a shop, so I was frustrated about the lack of detail and care
- I emailed them with my complaint and they have never returned my email leaving me disappointed

Edit: Based on a very kind reply from Richard from Bradburyart, I've added another star to the review. It's great to see genuinely kind ways of resolving online order issues. Doesn't happen often these days.

They had what I wanted and the delivery process was fast and efficient

Helpful on phone and in store, and really appreciated that I could swap unused materials.

Quick delivery. Everything was well packaged. I had actually been looking for stretcher bars and couldn't get them in the size I needed or if I could it a fortune for shipping. And then I thought to check Bradbury Art and they had canvas in the size I needed in a pack of 3 for not much more that the cost of stretcher bars and shipping from elsewhere, and I get to support a local business

Order processed quickly and received when advised.

Great service, kept up to date through out would Definately recommend this gallery

Delivery was very quick. Ink pens seem great but I’ve only tested them so far on scrap fabric.

Always a pleasure to do business with Bradbury.

Item arrived on time and well packaged. Item as described and of good quality.

Great ordering and delivery service. The staff are always so helpful.

Easy to find everything i needed on website, order sent out same day. Great communications from seller and good price for the products. Delivered quickly using Royal Mail tracked service

Fabulous service and lovely communication - made me feel a very valued customer! Thank you.

I popped into Bradbury Art while on a trip to Belfast and fell in love!

Incredible selection and the staff were really lovely! I wanted to buy a Himi Gouache Pallette but it was too big and heavy for my luggage. Ordered it online right there in the shop and it was delivered super quickly, well packaged with a cute little note. Plus it was on sale at such a decent price!

Will 100% be ordering from here again ❤️

Parcel arrived promptly and well packaged